We're so glad to hear this helped, John. Enjoy your new icemaker! - LT

Glad that the video helped! Thanks for your feedback.

Do you have pictures of that adaptation?

Thanks for reaching out to GE Appliances, Enrique. We will be glad to offer this additional troubleshooting link: products.geappliances.com/appliance/gea-support-search-content?contentId=18143 If you still are not getting ice then please contact our service team to have this diagnosed and checked for you: www.geappliances.com/ge/service-and-support/service.htm I hope this helps and please let us know if you have any additional questions. -SF

Hi Colleen, and thanks for reaching out. We hate to hear you’re not happy with the installation process for this icemaker - we always want to provide a great experience, and regret any inconvenience caused. Your feedback will be shared with our team for future review and development. If it might be helpful, the owner’s manual and installation instructions for the IM5D icemaker are available here: spklr.io/6059YlVz . If you still have concerns after reviewing that, you’re also more than welcome to send us a private message over our social media with the model number of your refrigerator and any further details about the trouble you’re having - we would be happy to help however we can. We’re also glad to assist with any other concerns or questions you may have, and we’re wishing you all the best! -SG

No

We definitely share your concern and would like to know a little more. Do you mind sending us a PM/DM with a few details and some photos? We'd like to see what we can do to help. Sincerely-DM

yes the first icemaker is on the refrigerator door (very small ice reservoir). This is an optional second (larger) icemaker.

We are happy to research that for you. Could you please private message us on our Facebook or Instagram with the model and serial number of the refrigerator unit?

@@geappliances Sending you a message on your Facebook now.

Google is your friend.

Oh no! We hate to hear that you're having issues with your fridge. Having problems with such an essential appliance is never easy, and we apologize for the inconvenience. We would be happy to help. Please send us a private message on any of our social media platforms including your model/serial numbers as well as a brief description of the issue. We hope to hear from you soon. -AT

I'd say call a plumer😢

Check your door gaps. Could a freezer door gasket not sealing properly, and letting warm air in.

Hi Jake, Thanks for reaching out. We're so sorry to hear about you cutting yourself during the installation. We recommend, when dealing with appliance installation, to wear protective gloves to help deter injury. If you have questions or concerns about your appliances, know that you're always free to reach out. Best wishes. -MS

Hi Brent, Thanks so much for reaching out. We'll be happy to assist you with this. This refrigerator does not need a second water line to be connected to use the optional ice maker, so you can skip to step 9 in the video. If you have any other questions that the video or instructions are not clear about, you can reach out to us anytime. We also encourage you to contact a qualified installer if you believe your recent surgery will prevent proper installation. Hope this helps. Stay safe. -MH

@@geappliances I was able to install this today but NO water is filling the ice cube trays. Yes it is ON. As I said I have a water line that is filling the top ice maker but the water line does NOT come out of the hole that is shown in the video. So i skipped to step 9. I called GE today with another problem and they scheduled service to come out but after I was off the phone I got the first issue fixed. So I called back and canceled the appt because I thought it was working now. I am so pissed right now because nothing ever goes right for me. I just don't understand why the water doesn't come out. Maybe if GE sold these refrigerators with both installed, I wouldn't be having problems right now. Please help with more then just a stupid video or instruction manual.

Hi, Brent. Thank you for getting back with us. We’re so sorry for the stress and inconvenience this situation with your ice maker has been causing you. We know this must be frustrating and time-consuming. Furthermore, we also appreciate your feedback that both ice makers should come installed. We have shared your comments with our appropriate team. It is our goal to provide excellent products and services for our customers. Your suggestions are greatly appreciated. You mentioned you cancelled your service appointment because you thought your ice maker was working. When an ice maker is first installed, the icemaker mold must reach 16 degrees F before a cycle will begin. The icemaker will purge any air within the water supply line by cycling several times before filling with water. The first fill may only be a small amount of water, but the second fill cycle would fill over this. It may overfill slightly, but this is normal. When checking your ice maker today, can you see if it has filled with water? Is it making ice? If further help is needed, please take a look at our following link to review some additional troubleshooting tips and our video: spklr.io/6055Yslv We hope this helps. If you have any additional questions or concerns, be sure to let us know. We are glad to assist you. Thanks, JP

Still no water coming in. I guess it's just to complicated for me. I give up.

Hi, Brent. We're sorry your icemaker is not yet filling with water. Thanks for getting back with us. Just to confirm, are you installing the correct ice maker kit, IM5D? If so, please ensure these are the instructions you are following: spklr.io/6056YtOo Additionally, ensure the ice maker is plugged in securely as addressed in step 11 in the above link. If the mold is still not filling with water, did you try the diagnostic test in the video in the prior link we sent you? You can also check to make sure the ice maker itself is working by following the below steps: If the icemaker mold is empty, you can manually pour about 4 ounces of water in the icemaker mold. Wait about 2 hours. If the icemaker has dropped ice cubes out from the mold, you know the icemaker itself is working. When performing the above test, be sure not to physically touch the mold with your hand. It can be very hot to the touch when it warms up to drop the cubes from the mold. I hope these additional tips help. If you have any other questions, we are glad to assist you. Thanks, JP

Hi Sean, Thanks for reaching out to us. If you're able, please PM us on Facebook or DM us on Twitter/Instagram with a copy of your comment, your complete model and serial numbers, and some pictures of what you're describing. We'd be happy to review further once we have some more information. If you need help locating your model and serial numbers, you can click here: spklr.io/6054lSJa Hope to hear from you soon. -MS

I had the EXACT same problem when putting mine in. I have done some research, and I just ended up switching the clear, plastic tube that was preattached to the unit with the tube that now comes out of the new ice maker. The tube from the new ice maker I am installing (the one for the bottom freezer) now goes into the black port. The clear, plastic tube that came preattached to the new unit now goes in the large port UNDER the black port, up the back of the fridge, and into the boTottom of the "Y" connector, which has the two, really short tubes connected to the top. To be honest, though, the new ice maker does not fill with water at all, so maybe the instructions are wrong. I'm wondering if I should switch them back and leave the clear, plastic tube where it was when I got it.

@amymiears9531 GE Service found the issue. I had the water lines correct. The tube to the new bottom ice maker DOES go into the black port (on the valve that has two ports). The free-ended pre-installed hose on the valve that attaches to the splitter connection SHOULD have been in the white port of that same valve (mine was incorrectly installed from the factory same as yours). Hook the hoses up as shown in the instructions/video. My bottom icemaker wasn't making ice because there was overspray from the factory insulation process that had gotten into the plug inside the freezer compartment. As a result, the ice maker was making just enough contact to show on the diagnostic screen as ok, but not enough to cycle the motor and initiate the dump/refill process. After removing the bits of foam from the plug, the ice maker fired right up and functioned properly. You might need a tech to come out and check yours.

Hello-Thank you for taking the time to reach out. We would like to help. If you need further assistance with troubleshooting please send us a private message with your model and serial number on the unit. We would be happy to look into it further for you. Sincerely-DM

Hi again Sean, Thanks for the update. We do apologize for the icemaker issues you had but we're glad to know that all's working as it should now. If you have questions or concerns about your appliances in the future, you're always free to reach out and let us know. -MS