In an increasingly virtual world, there is still a critical need to understand how the real work works. So how do you do a Gemba observation when you are not physically in the same location?
If you missed our webinar ‘Gemba Walks: Going To See in a Virtual World’, you can now watch the recording.
Dennis Crommentuijn-Marsh spoke about how to adapt the Gemba Walk process to the virtual environment, and how to get the most from your virtual Gemba Walks, covering:
• Adopting the right behaviours for building trust and engagement
• Focusing on the important areas
• Leveraging the technology for virtual observations
• Reaping the rewards