Generative AI (GenAI) is influencing nearly all processes in our businesses and none so much as knowledge management. Employees want a better experience and they have found by already experimenting with GenAI; ask a question, and get an answer. But, the answers and the knowledge delivered to them via the public interfaces aren't always correct.
Our guest speaker Julie Mohr is a principal analyst at Forrester covering IT service management and enterprise service management. Julie shares how knowledge management practices are evolving and how GenAI is accelerating change. Julie spotlights the shift from old-school waterfall techniques to agile knowledge management and describes how GenAI is set to overhaul how companies capture, update, and apply their knowledge.