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can't afford to buy a new filter ...but can afford to keep stocking new fish ........these are living creatures .PETSMART needs to get their priorities straight. GOOD JOB BROTHER keep em in check!!!!

And, let's not forget: This is the store that KILLED your LOCAL fish store!

I just went to my Petsmart today and got two African Dwarf Frogs.. As soon as I walked in I saw someone cleaning the tanks and the guy who helped me was very enthuesiastic about helping me, he knew about the animals and even checked if I had the right equipment and setup for my frogs. Mine is the one in Katy, Texas :)

The fish store i work at has been open for over 40 years and the tanks are still crystal clear and all the fish are in excellent shape. They actually treat their sick fish, do water changes every other day. I consider myself lucky to have gotten introduced to the hobby through my store.

I got an idea , take a cup and when they are not looking fill it up with their own water and make them test it . And if it fails let them know that's their own water in their tanks.

They should hire people who have good knowledge about animals. Not just people who work there. They need passion for the animals, not the “I just work here” person.

The petsmart in my area is waaaay better i buy all my cichlids there and ive had my jack dempseys for 8 years, that pet smart is a disgrace

The managers shoud be fired at this store. They are obviously not doing their jobs to ensure the store is clean and the animals are being cared for. It takes a good manager to have good employees

I am so glad my pet smart takes good care of their fish

I work at a ct petsmart in the petcare department. So my department is directly in charge of cleaning and maintaining our fish tanks. And it just so happens that we have the exact same set up with identical tanks and filter intakes at our store as the ones in this video. Old tanks or not, there is no excuse for the much algae build up. Algae comes off of those and all fiah tanks very easily. As far as there being sick fish in the sales floor tanks, that's also poor management at the store. All petsmart stores get their fish from breeders and all animal breeders are breeding grounds for disease. All stores recieve weekly shipments of fish and upon recieving those fish they are all supposed to be inspected and if they apear unhealthy in and form whatsoever are to immediately be pulled and put into an isolation tank in the back room which is much more heavily medicated than the sales floor tanks. That girl doesn't know what she's talking about either. I've worked in my petcare department for over two years and even though the old style filter(which costs about $25,000) does tend to have problems more frequently, the filters themselves can be changed regularly. We change out our foam filter cartridges 2 or 3 times a week depending on build up on them. Days they are not changed they are flipped over to utilize both ends of the filter. We definitely do not just wait for it to break and have a handy man do all of the work. That's insane. There is very basic maintenance that keeps things running smoothly for the most part and when something does break in our filtration system it does not mean don't clean the tanks for two weeks. which is about how long it takes for build up like that to happen. No matter how many fish tanks a store has, every single one must be scrubbed and gravel vaccumed once a week. I seriously hope that people don't watch this and assume that all petsmart stores are like this. I'm proud of where i work and i take pride in doing my job correctly. I love all animals and some people obviously shouldn't be allowed anywhere near animals. You guys should post what stores you're filming at so that people know where to avoid and don't just generalise all stores in a chain to be miserable. My boss knows how to crack a whip and the way i was trained on cleaning fish tanks was if it wasn't up to company standards, you kept recleaning them until they were done right. When i first started there were times i had to clean the same set of tanks three times in a row in one shift before i got an okay from my boss. The important thing is that i learned the right way and have a passion for my job. Where ever this store is they clearly have poor management and badly trained employees. Please don't judge all of our stores based on this alone.

I’ve worked at Petsmart here in Canada, and I’m glad my Management focuses on cleanliness and care for animals more than other surrounding store.

Had a girl drop a fish I wanted from Petsmart as she was bagging it and thought I would still want it. Told her to get me a different one. So she proceeded to dump the bag in the tag and stir up the tank stressing all the fish. I just walked out

This hurt my heart! Do they even care about the fish or what? They look miserable!

I worked in pet stores for over 20 years, and 10 of them were at Petco. I ran the fish department and it was pristine at all times. Brian Devine loved visiting my department. He said it was the one of the best he'd seen and the best on the East Coast. The tanks were running Marineland systems that I had to maintain and fix myself, sometimes with ML support on the phone with me for hours getting a filter motor running again. My arms were always in the tanks, cleaning the algae (which, you could actually watch it grow). The filters got changed 2-3x a week, rinsed in between. I also rigged the systems (2-3 blocks of tanks would have its own system) to run its own water changes. Fixing the spigot just right to change about 50-75 gallons of water each day (the system was approximately 300 gallons). Every week, I used a Marineland HOT Magnum with a course filter to suck up the crap I stirred up from the gravel. It would take about 5 minutes per tank. Then, go back through with the micron cartridge to polish the water. If fish were sick, they came in that way. But it was difficult to treat them. You had to treat the system and not just a tank. Depending on the meds, you had to remove all of the catfish from the system and relocate them during the course of treatment. The problem too, was that diseases would spread throughout the system. I had previously worked in a mom and pop store where all of the tanks had their own little Whisper filters. I'd toss a Little Giant water pump into the tank, stir up the gravel and let the pump suck everything straight to the floor drain. Then I'd go through with a hose (coming off an R/O system) and refill the tanks. The filters got changed weekly. That. by far, was the best way I used. Diseases stayed in the one tank and I could have quarantine tanks, too. Besides, if the main system filter stopped working, you were screwed. In the indiviudual set-ups, you just tossed a new $10 Whisper on it. I'm not a Whisper fan (AquaClear for me), but they did the job, cheaply. Every Petsmart's tanks looks like this one. Her saying that it was because the store was 10 years old is BS, the Petco I worked in was older than that and because the systems were maintained, there were no problems. This is just pure laziness.

They should not be stocking their tanks if the filtration is not working .They are selling sick fish then. Would never buy fish at PetSmart.

Huh. My Pet- Smart is way cleaner. They even have decorations in the feeder's! The management is super strict about their tanks. This one clearly has a bullcrap manager.

As someone who works in a petstore, this place is disgusting!

old store or new store. fix the filtration and clean the damn tanks!!

We go above and beyond for our animals at our PetSmart. Sadly, there is no real training or discipline when it comes to upkeep. I'm just lucky my co-workers actually care as much as I do.

These people just work there. They don't care about fish.

I think if they fix the filter, it breaks, they fix it it breaks, it’s time to get a new filter...

They're only fish some will say. No! They are living creatures being kept in captive in an artificial environment, whoever owns any living creature is responsible for providing a clean, appropriate and stimulating environment! Well done for confronting them about it.

As a petsmart employee, I try very very hard to keep up with our store’s tank maintenance and general fish care. The store I work at isn’t as old as that one, but we’re on the same filtration system, and the store I worked at before the one I do now was on a newer system. The newer system is easier to use and do maintenance on when something breaks, but I’ve never had to deal with it breaking before. We clean/change filter socks and pads every single night and are supposed to pull any sick/lethargic fish for treatment as soon as we see them, if one fish has ich, that fish gets treated separately in a quarantine tank and the rest of the fish system is treated with preventative care. There is absolutely no excuse for those tanks to look that way. Like she said, we deep clean specific tanks every day so that each tank is cleaned once a week, but if it’s a Tuesday and one of our Thursday tanks looks anything like any of those tanks, we’re sure as Hell gonna clean it on that Tuesday. I know not every employee feels as strongly about the care and wellbeing of the animals we sell, but there is no reason for those tanks and fish to look so awful.

Also, Petsmart/Petco workers should all be EDUCATED about their animals (most if not all) before they start working at the pet store.

Im so glad my petsmart takes care of their fish and staff are knowledgeable. One staff member actually brings her own water change equipment. They even help you rehome your fish too.

I deal with the same thing at my store with the freezer unit breaking, they don't want to spend the money to replace the whole thing so the replace parts and bandade it all together and it breaks again, corporate sucks.also the management won't get a bonus if they spend too much which is probably part of it.

Wow I work at petsmart and we clean a section of the tanks daily which includes scrubbing the algae, siphoning the rocks, taking out the decorations and cleaning them. Whomever is in charge of this location is obviously not doing their job.

I'm glad I never see tanks like this in England fish stores

were you running? lmao, that algae doesn't even look like healthy algae, more of a mold lol that place looks horrible.

This same stuff is why I'm happy that the Walmart by me stopped selling fish

Unbelievable it’s just down right cruel good for you IFG speaking up I have been saying stuff to box years about there crap tanks for years sometimes it works sometimes not thanks for sharing people need to see this and say something

I bought a fish from there and I had the fish for 1 week and it died. Within 3 days of it dying my goldfish of 10 years became ill and developed red spots and died shortly after. I spoke to the store and they didn't seemed surprised. I noticed when I returned, the fish had white spots on them and I learned that it's called Ick which is deadly to fish if not treated. It's really sad to see these fish are actually sick and unhealthy.

I work at a petsmart and I can honestly say that these people aren't doing what they are supposed to be doing. I clean and scrub the tanks all the time and we do change the filters, so don't know if they just aren't doing their job or this store just sucks

This is so unfair. These poor fish are struggling to survive, while the employees just watch. I appreciate you trying to help.

ive been to multiple petsmarts in different states, ALL of their tanks look like this.

Man ive found ick on alot of fish at petsmart. Matter of a fact i bought a african leaf fish a week later all my fish were sick with ick. So def be careful what you buy from there..

I’m pretty sure I’ve seen tanks in garbage cleaner than these

I'm currently applying for aquatic care positions at my local stores in an effort to make a difference in the quality of the care the fish receive. Hoping to share my passion for the life.

I work at PetSmart and this is NO excuse! Those tanks are absolutely horrifying. We have an old system and we change the filters 2x a day. What she’s saying is crap. Those tanks need to be cleaned. There’s algae on the glass and gravel. We clean that by scrubbing the tanks themselves and cleaning the gravel. If the gravel is too far gone (which is rare) we switch out the gravel for new ones. This is laziness at its finest and they should be ashamed!

Unbelievable. That was disgusting. She was clueless. Good job on the video.

I just found this. I appreciate all you do for these helpless pets. Hope you are still active and on behalf of all fish lovers, I want to say THANK YOU. Nice job.

It’s so sad. When I went to petsmart to get a nail clippers for my dog they had hundreds of fish on display in tiny cups that you get ranch, ketchup, etc. in. They were all very dull colors and the bettas’ fins were droopy and the fish were looking downwards at the bottom of the cup. It was so depressing to see them in that condition. Something needs to be done about this.

The last time I went to petsmart there was a 13in fish in a 10g tank. I refuse to go back after that. Not to mention the way they treat their betta fish, they’re all dying.

Seriously!!!!! These tanks look like they have never been clean even the vents and stones are filthy dirty.....

It's nice to see someone sticking up for the defenceless 👌🏽. Keep an eye on this place please!

I work at a petsmart in Florida and I never did agree with the one sump for all the tanks. And those tanks are pretty bad. We scrub the glass almost every day.

My Petsmart got a shipment of ghost shrimp (I've been waiting a week to get some). Called and made sure they got a shipment in (and the day prior the tank was completely empty) and employee said they got some in. Walked in and there had to be at least 10 dead (most likely way more) ghost shrimp. I immediately got disappointed. I wanted the ghosts to help clean my 5.5 gallon. I sat, looking for ten minutes and only found three very small ghosts. So I bought them. The employee bagging them said that the shipment disappointed him.

Well they take care of shrimp, well I went to buy some, there was tons of dead shrimp at the bottom, I thought it was the substrate

Common sense would tell most that a broken filter would be top priority to maybe, oh I don’t know maybe fix it! ........or buy a new one! They made money for 10 yrs! That’s incompetent management.

At the Petco here, they'll tell you that the fish usually die in their care and they expect the fish you're buying to die, but then give you a hard time when you come in to get a refund for the fish you bought that died.

Nice Cichlid’s. I remember my friend working at a pet store when I was into Cichlids. (Tanganyika) After the store had closed, my friend was just finishing up before we were gonna leave. Then he remembered one more thing to do….. He opened up a small closet stacked with cages. He grabbed a big scoop of dry dog food and threw it on top on the cages. Thousands of “feeder” mice started eating thru the bars of the cages. He shut the door and said “let’s go!” I could still hear them feeding inside. It got me thinking about the pet industry….. Zoo’s…..Amusement parks… Etc.

I seen worst but my Petsmart store is the best they clean and take care all animals and I hope more stores will be like this.

Wow.... that’s bad. The petsmart by me is no where near this bad. They actually care for their fish.

I got two female Bettas from Petco. They had everything wrong with them. Ammonia poisoning, swim bladder, ich, fin rot. I tried so hard to save them, but they only lasted a few days. It was devastating. I tried so hard. I can’t believe how they were treated at Petco. I’m bringing them back today after work to get my money back... I will be disenfecting both of my tanks and cycling them before getting new fish. I still want a beta sorority. Poor babies, it’s not their fault they were placed there, I just can’t support them after I witnessed how these fish were handled. It was so appalling. RIP Lucy and Ethel. ❤️

Thank you for your videos, man!

They advertise free water testing??? If I went in there I would get a sample of their water and test it. I bet it isn't very good at all.

Petsmart never fails to make me feel dread and sorrow.

The petsmart I used to work at cleaned the tanks twice a weak, my arms would get sore from scrubbing all the tanks. But the main filter in the back also broke a lot

The Petsmart I've worked at for 5 years (where I am labeled "the crazy fish lady") has great tanks, and I am told by customers that we are the best one in the city. Every store is going to depend on the team that takes care of them.

This makes me so sad :(

It’s horrible to see this. I’ve had to teach people at my local fish shop (England) how to feed and look after them. I’m 13

It's like you wanna buy all the animals to save them but you don't want petsmart to stay open

If they can’t care for the fish they should shut down the system and not SELL the Fish! I was an “Aquatics Dept” Manager for PetSmart years and Years ago, and I can assure you, that if the filtration system failed, there would have been someone, ALONG with myself scrubbing algae and vacuuming those tanks and doing water changes by HAND! There is absolutely no way I would leave my fish to be in that situation. Let alone my Department looking like that. That video needed to be sent to PetSmart corporate, because I can assure you they do not know it looks like that!

Yikes! That's worse than my local Petsmart which, although has fairly clean tanks, has a serious ongoing issue with Ich. When I see a store like this it tells me that either they don't know what they are doing or don't care. What's truly disgusting is when I see stores knowingly and willfully selling sick fish. However, to be fair the Petsmart I bought my son's 36 gallon bowfront tank from had a really nice fish section with clean tanks and healthy fish. Unfortunately they appear to be the exception rather than the rule (and that particular sore was 78 miles away from my house so I won't be going back there anytime soon).

"way to expensive to change filtration" Petsmarts literally sell filtration systems.

My local pet smart is nothing like this,the water is clean and the fish are fine.

That’s so awful, thanks for putting your word out there and on here!

My petsmart knowingly sells fish with ick lol

I went to a pet smart in Aniston Alabama about 3 hours out of Birmingham and the tank conditions where terrible. I have been keeping fish for about 3 years now and had the same ones for about 1 year and a half. I went to Pet smart to buy guppies and they all died within 3 days. My tank was cycled, pH levels good, ammonia, nitrate, nitrite. So I know it wasn't on my part. They died because poor conditions before I purchased them. do NOT buy fish at petsmart

There is absolutely nothing the employees can do about the filter. They company doesn't allow you to fix it

I work at petsmart as well in the pet care department. And if our tanks looked like that my manager would freak!

Wow! They had cleaned up and to a certain point. I guess looking at it counts as cleaning it...

The petsmart we have the tanks are pretty clean

Just went to petsmart a month ago and there was about 10 dead decomposing fish in every tank /:

I used to suffer from MTS multiple tank syndrome). I am over it..for now. Recovering addict. I saw,many fine fish stores, privately owned, but corporate? Forget it..you'll just infect your current stock unless your willing to have a medical tank at all times. Peace and love for what you do!

I guess they need to take a trip the clean petco

Looks like lazy employees or understaffed. Most likely understaffed. I work at a Petsmart and we scrub and vacuum tanks daily. We get a ton of algae due to the lights.

Can't beat the prices them mom and Pop stores charge double and they sale you older fish One thing I have noticed about petsmart is that their fish are young ...Bought eleven Gourami Four months ago and every one of them are healthy and thriving...furthermore it depends on the amount of fish a tank has That's what determines how often to maintain it God bless you brother...

I walked into a walmart and there were like 2 fish left in all the tanks and I could see a dead one in the back that got sucked into the filter

Bwahahahahahahahahahah!!! Our tanks are awesome! Lol wow!

You know that is so messed up just lazy if you don’t want to take care of the fish get a different job

I work at a petco and our store treat our animals like our own. They are all in the best environment and happy. it really depends sadly on the store.

That’s why I don’t buy fish from commercial stores anymore.

My petco is the best in the world bright light not white things but nice stained wood tiles that are very butiful

This is heart breaking. I live in Engalnd where we have our great animal welfare act of 2006; so if this was in England you were bet i would call the police and get them charged or hopefully worse! Xx

The pet store near me (not Petsmart) actually has this whole filtration system with at least 10 people cleaning and replacing the filters

I work at PetSmart in petcare, and I don't know if this is in another state or something but we change out our filters for our main and comet systems daily, and scrub, soak, and vacuum around 35 tanks everyday, and all tanks are cleaned each week. I don't know how the system was able to get this mucked up. The one thing I need to say: this is definitely an exception to all PetSmart stores. I have never seen so much algae in any of my tanks or other stores. That is unacceptable and I would have gone to another PetSmart before purchasing fish from there.

what about the bettas?

"Repair guys" lol who Joe Shmo the plumber probably running his old tighty whities as a filter sock

This is so sad. I’m very glad that my local PetSmart isn’t like this. I’m just east of Indianapolis, Indiana and every tank there is super clean, the employees are knowledgeable, and they actually care. I buy supplies for my dog, leopard gecko, and now my 1 gallon aquarium from them. I have started going to a better aquarium shop in Indy called The Reef. Now that is amazing.

My local petsmart gives me snails for my puffers for free since they have an ongoing snail problem. Their bettas are in chronically low water cups. I was there one time and they told a woman with little kids that tiger barbs will school with danios and white skirts because they're all glofish. (Note, tiger barbs are jerks.) Then she got each of her kids a five gallon aquarium. I'm pretty sure this did not end well. Other than the snail problem, the tanks are generally clean -- or at least cleaner than that.

That looks gross that lady is full of BS I have a 20 gallon that has been running for 16 years and it still looks new they're just lazy!

The only way these big chain stores are going to lift their game is by repeated public exposure of their shoddy practices. Good work IFG, keep it up!

Man, those tanks look murky. Worse than Walmart lol. Is somebody pissing in those fish tanks?!

So sad, I bought 5 comets from PetSmart and so far only 1 has died. When I was buying them the lady who was selling them literally DROPED the fish into the plastic bag as if they where toys! Such terrible service

The petsmart near my house is perfect. I’ve seen no evidence of ich or any other illness it all looks brand new and it’s been open for just about 5 years now.

Interesting, at my local Petsmart the glass and well-being of the tanks are kept in good condition

I live in a city with 3 Petsmart locations. One of them keeps the water perfect, their fish healthy and cared for. The other... sold me 3 sick fish that died in 2 days. Come on, this is your job.

Who would have the courage to get to a fish store carrying an aquarium and say with a straight face: - Hi i'm here for a water change.