Great question. Yes, understanding a patient's insurance details is a key part of scheduling new appointments. But that shouldn’t be the first thing you ask. Start by focusing on the patient, understanding their needs and getting them scheduled for an appointment. Showing your care and interest in their needs before diving into insurance details makes a world of difference. Once a connection is established, you can smoothly transition into the more administrative aspects. For a complete list of questions, including insurance, check out the MGE New Patient Intake Form: www.mgeonline.com/np-intake-form/ . This will guide you through the process while ensuring a caring approach.