Good work

Nah, we wouldn't recommend that. Have a look at the video again and be safe out there. 👍

@@GROHE The video actually shows the guy hack sawing on his thigh :joy:

Thank you!

Hello Christian, this is very difficult to judge form behind a computer screen - we think it's best if you contact a GROHE Partner near you. We have a web tool in place that helps you with this: www.grohe.co.uk/en_gb/our-service/showrooms-installer.html#/locator/ Kind regards, Your GROHE Social Team

Hello qraza, this could have various causes and is difficult to judge from a distance. Please contact your local GROHE partner and they will be able to give you a hands-on solution. You can find your nearest GROHE partner via our website: www.grohe.co.in/en_in/our-service/showrooms-installer.html#/ Kind regards, Your GROHE Social team

That’s not normal - mine fills in 30-60 seconds at a guess

Hello Scott, it is very difficult to judge this from a distance. What we can say for sure, is that the cistern-valve needs at least 0,5 bar flow-pressure in order to work properly. All other factors are best discussed with a GROHE partner near you. Kind regards, Your GROHE Social Team

Thanks for the prompt reply. My pressure is 3.1bar.

Dear Scott, in this case please contact the GROHE customer service in your country. Where are you located? Kind regards, Your GROHE Social Team

Hello Namuwana, Thank you for you comment! As you have a few questions, it's best to contact a GROHE partner near you and discuss the issue by phone. You can find a GROHE partner near you via this website: www.grohe-mena.com/en_cy/our-service/showrooms-installer.html#/locator Kind regards, Your GROHE Social Team

M8 threaded rod

Dear Stuart, 230mm is the maximum with our normal wall angles. Minimum dimension depends on the drain pipe, if you start from the element only (without drain pipe) it is 130mm. Kind regards, Your GROHE Social Team

Hello Yang, please contact your local GROHE branch so they can have a look at it, they will be able to give you hands-on advice and supply you with spare parts if necessary. Kind regards, Your GROHE Social Team

Hello Baha, thank you for your comment. This depends on the type of toilet and the type of cistern you have. With most GROHE cisterns you have the possibility of installing a purge flow throttle which limits the amount of water per flush. Please contact your local GROHE partner for support in this matter. Kind regards, Your GROHE Social Team

Shut the lid before flushing ahahah 😆

Hello Adam, this is difficult to judge from a distance, but with a concealed cistern you will always need to remove the flush plate before you can access the interior of the system. As such, having the isolation valve outside the cistern would mean you cannot access it by removing the flushplate alone, so, how would you access it in case of an emergency shutdown? Please contact your local GROHE partner so they can give you the support you need. Kind regards, YOUR GROHE Social Team

@@GROHE HI GROHE thanks for replying. Did contact the Grohe and they too advise to place it inside the tank/behind the flush-plate so to keep it concealed. This I guess is more to do with aesthetics ( correct me if otherwise) since the whole thing is concealed and that isolation valve peeping out from the side as exposed will be an eyesore. So keeping it outside provides access in case of emergency shutdown - that's what our plumber maintains (unless he's messed it up and this may require a re-work) I can send you the pics of the site to show you as the site is under under construction. Your valuable advice please

Hello Adam, of course aesthetics play a role as well, which is probably why you chose a concealed cistern in the first place. 😊 You could send some pictures to your local GROHE partner, as they can judge better what happens with an emergency shutdown on your location. Furthermore, it might be good to inform yourself on how many times per year you experience an emergency shutdown and what this exactly means for your water supply in the cistern. Usually, during a water cut-off, you will have no water coming into the cistern and as soon as the water is turned back on, the cistern will fill itself back up again. As such, we do not see the need for a direct access - especially not since getting the flushplate off is not such a time consuming effort. Kind regards, Your GROHE Social Team

Hello Janette, In order to get the assistance you need, please contact your local GROHE partner. They will be able to come by and have a look, or assist you by telephone. You can find the nearest GROHE partner here: www.grohe.com/en/corporate/grohe-in-your-country.html Kind regards, Your GROHE Social Team

Hello, in this case, please contact the GROHE customer service in your country or consult with a professional installation company to discuss the options. You can find our colleagues on our website at www.grohe.com/en/corporate/grohe-in-your-country.html Best regards, your GROHE Social Team

Hello, in this case please contact the GROHE customer service in your country directly. Where are you located? Kind regards, Your GROHE Social Team

Hello Maher, this is difficult to judge from a distance, please contact your local GROHE partner - they can easily help you out and give you the support you need. You can find a GROHE partner near you via this website: www.grohe-mena.com/en_cy/our-service/showrooms-installer.html#/ Kind regards, Your GROHE Social Team

Hi Matt, it is a maximum of 230 mm regarding the wall angles. We hope that helps! Kind regards your GROHE Social Team

Hello, thank you for your enquiry. The Rapid SL system can also be installed on timber or plasterboard stud walls. For the relevant assembly instructions, please contact GROHE customer service. You can find your country's customer service details on our website: www.grohe.com/en/corporate/grohe-in-your-country.html Kind regards, your GROHE Social Team

Hello, in this case we would need some more infos so we can help you specifically. We recommend you contact our customer service team in your country directly. Where are you located? Kind regards, Your GROHE Social Team

All components can be accessed and serviced by removing the flush button

Hello Sulais, the reasons for this can be many - and should be checked at your location. Please contact your local GROHE partner for support. Thank you and kind regards, Your GROHE Social Team

@@GROHE I can assure you that the water pressure that is connected to the tank is very good. Is there a key that can be adjusted for the volume of the flushed water?

Hello Sulais, in some cases it is possible to set the flush valve to 9 liters, please check the installation instruction of the cistern. If in doubt, please contact your local GROHE Partner. Kind regards, Your GROHE Social Team

Hello, the one in the video is the more economical DIY variant Solido, Rapid SL is the variant for the installer. The actual cistern is identical. With the Rapid SL, the blue frame is already fitted and an angle valve with feedthrough is included in the delivery. In the case of the Solido model, the blue frame must be fitted and a simple angle valve without a feedthrough is included. Kind regards, Your GROHE Social Team

wall mountant was wasn' tap

Haasan Haasan this method is correct ,hung enjection box direct on the wall ,do not broken the wall هذي الطريقة الصحيحة لتركيب السيفون المخفي وهي على الجدار مباشرة دون تكسير الجدار وهذا أقوى للكرسي المعلق لذلك ترى بناء زائد على الجدار وهو محل السيفون المخفي

Haasan Haasan Chibuzor wisdom

Hello, in order to help you, we need to know which exact product it is about. Should a pre-wall element such as product number 38528001 be installed? It would be great if you could give us the article number. Thank you! Kind regards, Your GROHE Social Team

@@GROHE Thank you for your reply. This is the article # 38772001 Thank you again

Hello, a 10 cm cement wall is usually sufficient to securely hold a pre-wall element such as 387720021. A professional installation is of course important. 😉 Kind regards, Your GROHE Social Team

@@GROHE Thank you grohe. You guys are great. Id also appreciate any tips and advice for installation

Hello, you are very welcome! We don't have special tips or advice, but if you have a question you can always contact the GROHE customer service of your country. Kind regards, Your GROHE Social Team

Hello, thank you for your message. Please check that the membrane in the filling valve has not split or is blocked by debris. Kind regards your GROHE Social Team

Hello Kirks, regarding this we recommend you contact the GROHE customer service in your country directly. Where are you located? Kind regards, Your GROHE Social Team

@@GROHE I have already 10 instol ,No problem for now . But if Voda liking inside cistern or connection.

Hi Vijendra, thank you for your feedback. Could you please tell us where you are located so we can direct you to your local GROHE customer service team? Best, Anna from GROHE Team

@@GROHE Strong drain, water splashing out, water saving mode is not configured. I regret that I bought :(

Hello, the filling valve should be pulled out of the holder as in the picture no. 4 on page 6: cdn.cloud.grohe.com/tpi/100000/100000/100000/100000/100090/100090/100090800/original/100090800.pdf?_ga=2.187185130.353834543.1603893217-1929850506.1603893217 Then you should have enough space to put the pneumatic hose back on the drain valve. Alternatively, the drain valve can be pulled out upwards (it's just plugged). Then the hose can be reconnected and the drain valve can be reinserted. Kind regards your GROHE Social Team

Hello and thank you for your comment. We deliberately chose English text and subtitles so that as many people as possible can understand it. Kind regards your GROHE Social Team

Sami Alhasan 一一

Sorry bud, I’ve only done the module on the 37047

Hello, do you mean at minute 3:57? The way he says it is correct: "make sure the unit is at least 230 mm from the wall." 🙂 Kind regards, Your GROHE Social Team

Hello Rehman, we think this is what you are looking for: kzfaq.info/get/bejne/qZ90jbCl2cvdnmg.html Kind regards // Your GROHE Social Team

Hello, the music has been especially composed for GROHE. 😊 Kind regards, Your GROHE Social Team

@@GROHE thanks 😔

Hi Daniel, Thank you for your comment. I am sorry you are having trouble installing your product. Please contact your local GROHE office for assistance here:www.gr ohe.com/en/corporate/grohe-in-your-country.html Best, Victoria from GROHE Global Team

The manual says max 230 mm. Guess the video is incorrect.

What is the difference between frames legs and back wall in centimeter pls share me

Agree, I’d have to build out the wall with blocks of wood to take the brackets. I’ve made it as tough as possible, but the sizes given don’t work with the provided bracket length.

Oo

Hello, please check page 4 of the instruction-manual, we believe you will find the answer there: cdn.cloud.grohe.com/tpi/100000/100000/100000/100000/100090/100090/100090800/original/100090800.pdf?_ga=2.187185130.353834543.1603893217-1929850506.1603893217 You will see a diagram visualising the various filling-heights. Kind regards, Your GROHE Social Team

@@GROHE That is simply not clear at all. Please point me to a video that explains it. Your diagrams may be understandable by someone who has already done it - but not to me.

Hello, if this video and the manual do not help, please contact your local GROHE supplier, so they can walk you through the process. 👍 You can find your nearest GROHE partner via our website: www.grohe.com/en/corporate/grohe-in-your-country.html Kind regards, Your GROHE Social Team

Thank you for the kind words. Regards, Anna from GROHE Global Team