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Tonight's guest is Soha Yaseen, the CEO and founder of Sowears. We talked about the growth of her business, her personal journey, the significance of scaling a business and strategies for achieving it, the critical role of exceptional customer service, managing quality expectations in the realm of social media, how she managed to transition from an e-commerce operation to a physical store and so much more.
#happychirp #humnaraza #businessgrowth
00:00 Introduction
03:22 Soha’s Background
05:25 How & Why was Sowears Started?
09:02 Challenges at the time
12:09 Scaling Your Business
13:16 Sowears' Path to Scale
16:08 Moving Out, Moving Forward
19:26 Customer Service Excellence
23:04 The Beauty of Running a Business
24:49 Managing Quality Expectations on Social Media
28:47 The Persistent Supply Chain Puzzle
31:57 Marketing - Driving Force Behind Business Success?
39:01 Sowear’s Headcount
39:39 Making a Difference
41:53 The Roadmap to Professional Growth
47:10 From Clicks to Bricks - The Physical Store Transition
49:55 Biggest Challenge
53:50 The Launch
55:26 Soha’s Involvement
58:05 Who does the designing?
1:00:58 Inflation's Impact on Local Brands
1:07:03 Ending note
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