I don't think I've ever used hertz. Nearly always used Enterprise, their prices are better, and they will pick you up.

Enterprise constantly claims damage to cars I get on business and tries to defraud my employer. I don’t know why they still use them. Enterprise/National is almost as bad as Hertz in my opinion.

@@richwightman3044 sorry to hear that. I've personally never had any problems with Enterprise, but then again, I am very thorough during my inspection before accepting the vehicle.

​@@richwightman3044I always take pictures of the car and photograph the paper work where we have both inspected the vehicle prior to accepting vehicle. Better safe than sorry 🤷‍♀️🤷‍♀️

😂😂 they suck too.

YES! That is a proper and most likely more effective way to deal with these situations, and more likely to come to the attention of the 'disconnected from reality' Hertz executives. Many years ago, my employer bought all their computer equipment and most of their software from CDW. I had my own CDW account, and bought most of my own computer stuff from them. There was no confusion that might have something charged to one when it should have been to the other. However, I bought an HP laptop computer that would not stay turned on for long. After much investigation, it turned out that a custom power management IC in the HP was defective, as in 'the whole batch of those ICs were defective'. With the bad IC, the computer could not be powered except form the battery, which the IC also would not allow to charge. HP said they were ordering a new batch of ICs and would eventually replace computers that had the defective ones, but it would take at least 6 months before they could even start doing the replacements. I took the HP back to CDW and demanded that they take it back and either refund my money or give me a store credit to buy a competing model. They refused, pointing at a sign on the wall saying "CDW will replace or refund any defective computer EXCEPT for HP, in which case the customer's remedy will be directly from HP"....some contract they had between CDW and HP. But this sign was not presented to customers buying online, so there was no warning. Meanwhile, I had a new computer that did not work and would not likely be made to work for at least 6 months, and HP said that they could do nothing to help me in the meantime, and that while they had a service arrangement with CDW, it was not intended to leave the customer holding the bag. Sorry. I told this story to the IT department at work, and asked if they knew a way around it. They sent a memo to our purchasing manager, who did all the corporate buying. That manager called her counterpart at CDW and said words to the effect that if they did not remedy the situation for me that same day, our company would immediately put CDW on a "do not do business with henceforth" basis. I got a call from CDW offering to immediately refund my money. But to this day, I consider both CDW, and HP computers, to be "never ever buy from again until the end of eternity".

As a business venture, maybe suing them would be beneficial, for... some extra cash

It's never RICO.

@@seneca983 Is it Lupus?

@@BruceS42 it's more likely to be lupus than rico

Eric Trump ...

​@@Bonjour-World You spelled HUNTER BIDEN wrong

@@mzsoldos20 yeah I think it is spelt Donald Trump.

@@mzsoldos20 Het Ivan, Eric Frederick Trump's name is spelled correctly.

“Jim Jong.” 😂😂🤣😅🤣😂

Not might. It is a blessing. something good to give to future generations.

its the gift that keeps on giving

Most parents used to hand down mementos like china or something. Now they can hand down multiple lifetime bans from Hertz!

It will become your family legacy; a legacy you can be proud of.

​@@ct1600aI want one!

A hertz classic

It is Neither. Its a US territory. A colony. It's not part of the US nor is it a sovereign country.

A US territory is a part of the US. 🤦

Except Puerto Rico is part of the US. Puerto Ricans are natural born citizens, unlike any other US territory.

@@JohnDoe-qz1ql It's not a colony, Colonies don't get to vote in their ruler's nation, Territories do.

Again, in my opinion these are scams being run by the local employees.

Hmmm... I wonder if Hertz reps get paid a commission.

What is MSP?

@@michael931on Hertz corporate computers? What, for brownie points? How do they do it and how do they profit! I say it’s corporate and in their corporate computer algorithms.

@@5400bowen Minneapolis

Sadly, general ***holery is not technically a crime in America. In fact, in some circles it's considered mandatory behavior. Clearly Hertz thinks so.

I'm giving you a thumbs up because I really like your term "general ***holery". I'm stealing it 🤣

​@@pmpwiz You can't go around using the General's name. They call that 'stolen valor'.

Which is ironically appropriate here.

"...a$$holery." There, fixed it for you! 😊

Beat me to it!

Hertz will be forever scratched on Steve's headstone

Hold my beer was 3 or so stories ago, this is more the "You thought Hertz hit rock bottom? They can dig."

Hold my non existent reservation. 😅

So so TRUE!!

Thanks for adding this corruption comment, more folks need to bump up examples like this

If one can prove to the court that a Tesla has no gas tank, arrested and charged with stealing the electric car's gas tank.

How is the government not under investigation?

​@@NoDaysOff-oz2zlexactly

It's called bribery.

Money

​@@NoDaysOff-oz2zlirrelevant to this conversation.

Unfortunately, this would be a small court claim and the limit is $2000.

@@scvcebc $2000? You living in Dark Ages? MUCH HIGHER small claims limits

@@scvcebc--Most states Small Claims limit is $5000. Some(Calif.) are $7500 or $10K. And they don't award pain and suffering, but do award expenses.

They _did_ get sued into bankruptcy, but that doesn't make a company cease existing like it ought to.

@@ChillyJackyes, it’s called chapter 11-reorganization. Which REALLY means cutting money by cutting employees, paying lower wages to new hires. 🤔

Because, like other corporations, they bribe politicians in both parties and walk away scot free.

😂🤣😂🤣 Only 50???

👏👏👏👏👏😊

If you put a card on file with a company, you give explicit consent to charge the card. People really need to start reading the fine print of the document they sign! It states that Hertz is authorized to charge your card with any future (for example fines) charges till its expiration date. In this case, the renter had multiple cards on file and they used the wrong one, that makes it an administrative error...

@@2Fast4Mellow Yeah, at this point, the only thing he can do is pay back his company and then get their card removed from Hertz's system.

@@akun50 or have the employer cancel that credit card.

​@@2Fast4Mellowif there is a billing error, no matter where, no matter if it is card or cash - if there is no intention of fixing the error, it is fraud.

@@2Fast4Mellow I can't speak to exactly how their paperwork... works, but it seems to me that the reservation agreement this person signed that has the personal credit card attached to it was everything they needed. Finding a way to invent new paperwork involving the company card seems like Hertz going out of their way to charge real money for a free rental. That seems like fraud. "Sorry we tried to charge you twice. Here's the fake money you can only use with us back. We're going to keep the real money we never had a right to collect, thanks."

Or they claim you stole a car you never had and insist you did take it, while you sit in jail and lose your job. And they have and keep renting out the "stolen" car.

Hurts sees no mistake on their part. How dare these customers think we should make corrections.

Don't hold your breath.😢

That was not a mistake. That was outright fraud. It took concerted effort to create an entirely new reservation and attach an UNAUTHORIZED credit card to it. They found a clever way to ensure they would get paid cash for the rental and not have to redeem the guy's points.

​@@terripebsworth9623🎯

@@terripebsworth9623 But why? Does the person who did that earn some incentive for cash reservations that they don't get for points?

Attorney General warning.

Yeah, that was OJ Simpson

IKR? Points are like supermarket coupons, only worth a tiny fraction of monetary value.

They probably refunded the points hoping that when investigated they could say that the points weren’t used. That is why they charged the credit card on file. I am very bad about keeping “paper” trails of my transactions, Hertz may be hoping that other people are also.

get the money... the points are worthless to even them.

Points cost them nothing to refund, but to refund the $400 will take the cash from the company. Further as the employer I would press charges. If my employee has the full documents as mentioned I'll go as far as pressing charges on them and hurtz then spending attorney fees for my employee. It's a matter of principal at that point.

Who cares about “points?”

Cashing the check from Hertz.😊

Trying to determine what a woman is.

Sounds like it’s transportation related, so BootyJudge is the one who should be taking this on.

The government could give 2 💩’s about “we the sheeple”

Someone get our FTC queen Lina Khan on the case 🙏

You're too nice. I would have sued them in small claims and ask for punitive damage.

My 80 year old father, when he was in his 20s, got shafted by Hertz. This is nothing new. He called ahead of time to verify he'd have no issues renting a car. Then he gets to his destination and the guy at the counter wouldn't rent to him. So he hasn't done business with Hertz for the rest of his life. And from everything I've seen, I won't, either.

@@WardenWolf Good. Sometimes you should not give a company a second chance.

@@xonx209 Punitive damages are not available in my jurisdiction for contract disputes. Nor are attorney fees. Because I found a car an hour later with another rental company for a cheaper rate, I had no actual damages.

@@xonx209 You'd waste your money and lose the suit. Just reverse the charge and ban them.

He probably bought an RV too!

By that logic, they can't charge you for empty gas tanks. But Hertz doesn't follow normal human logic.

@@federicoalcala9566 Touche.

for sure.

Corporate greed at its best.😊

hertz goes in the same bucket as wells fargo. The companies scam people every chance they get.

@@davidsmith385 It's not so much greed as rampant incompetence at all levels in the company.

Theyre on the news more than most, but as someone who those a lot of traveling, i can assure you all car rental companies are absolute shite. I've been screwed over by Hertz, Avis, Enterprise, and Alamo. So no point in being picky. You may as well just go with cheapest/most convenient and role the dice. In a lot of instances, that's hertz. Either that or uber everywhere while on vacation.

Fr, first thing you do here is talk to your management about this shadiness and get legal on the phone

If they can get it done with a phone call or letter, otherwise you'll be throwing good money after bad paying the lawyer to do non-productive work.

@@NuncNuncNuncNunc In-house lawyers are already on the payroll.

I sure hope the dentist followed up with that. Hertz probably charging him for not returning the car lol.

You need the State police or County Sheriff to be specified in the court order to go with you. Reminds me of a Bank of America that got a judgment, ignored it & the court violation allowed seizing all their branch location contents into a uHaul w cops watching... amazing how fast a check was cut as newscrews filmed the uHaul getting loaded🤣

Reverse charges, I do it too often with CitiBank. 98% are awarded since legit.

He can't. It's not his CC, they charged his company's card. The company has to go after it with Hertz. Or were you not paying attention?

I don't think this is fraud. You have to prove intent to deceive for gain. This is a billing error. I'm guessing an agent at the local branch got confused and created a new reservation against the wrong card. This is more of a contractual dispute where the customer agreed to one thing but the merchant (Hertz) did something else that wasn't agreed to.

Try mot to make anything worse than it has to be. I dare you.

If it is a credit card then dispute the charges. It's the whole reason to have a credit card.

According to Steve in other videos it is called "conversion."

When companies steal from you, it’s a “civil” matter. When you steal from them, it’s a criminal matter.

It is probably some kind of commission scam by a rental agent who has a quota or makes commission on card rentals but not on points rentals. So they "lost" the points rental and made a new one using info on file but used a different card, maybe by mistake. They earned their commission and dude was probably expected to just chalk it up as a billing mistake and use the points next time. Except the points didn't get refunded and the rebilling went to the wrong card. 100% this is a reservation or rental agent scamming the system.

They won't bother. It's not enough money. Something similar happened to me with Avis where there were fraudulent charges on my employer's card and I wanted them to do something, but they just wrote it off.

@kenmore01 Which, for a company with the reputation of Hertz, may go from an accident to policy. " No one's going to do anything anyways!"

@@pathfollower I agree. It's the principal of it, not the money as much. By that I mean they shouldn't just get away with it.

@@kenmore01 There is no way you could prove it was malicious, instead of incompetence. Because it is incompetence.

​@@UncleKennysPlace Incompetently fill out your federal tax forms, and the IRS will find a way to penalize you.

..and blow...

I would have paid it. Her time is worth much more.

This is so wrong to ticket people using video or photos.

You take an Uber and you know you (and likely the driver) are getting screwed on the cost of the trip. You rent a car from apparently any rental company and you're going to get screwed in ways you never imagined possible.

Hertz would have admitted to all their mistakes and yet still held her liable.

The one time I had to rent a car for work, I took before and after photos to show the condition of the vehicle, fuel level, etc. I also made sure the paperwork reflected all damage I noted prior to driving off the lot, so as to avoid being charged for it on return. Fortunately, all those precautions proved unnecessary, but it's better to cover one's posterior than to regret it later.

Seriously, it's getting to the point that we all must wear active gopros while conducting transactions

grift*

I can believe that the person on the phone can't do anything on their own, but someone at the company has that power. It sounds like Hertz won't give it's first line customer service reps any way to escalate problems.

It's not spite, it's smart.

And United cares? Nope

@@georgeburns7251 no, they don’t care. But I haven’t been F’d over by them or any other airline since.

😂❤

No. They will add a MBA class called Hertz 101. How to defraud, arrest and ban customers, and get away with it.

Exactly. Inside job.

Yup. And they could have gotten the man fired, too.

NO it's not credit card fraud, they need to file a dispute, there is a difference. Fraud is when you have charges from someone you don't know, or wasn't at, or something like that. A dispute is for times like this when an amount was charged that shouldn't have been, or you are unhappy with the service or something like that. CLEAR DISTINCTION.

​@lilsheba1 did you watch the video? His company card's was used, which was not involved with the transaction. So yes his company needs to file fraud charges.

@@lilsheba1 The card they charged was never presented. It wasn't used to make ANY purchase whatsoever. They just pulled the number out of thin air and billed it.. for a purchase that was already paid for by other means. Literally fraud.

​@@lilsheba1Cornell Law School specifically lists a type of credit card fraud called "skimming". This involves employees taking your credit card info, and selling it, or using it for their own purposes. This could definitely be argued as credit card fraud. You could also argue that it is just a billing error. Unless we know the intent of the employee, and hertz, can't say for sure.

​@@lilsheba1Steve mentioned that an entirely new transaction was created in order to bill the company's credit card. That looks like an intentional act in order to defraud the company. Maybe they were hoping the company would just pay the credit card off without checking.

Good one!😁😁

To Hertz: It's your own fault.

don’t hold your breath…our masters could care less !

Sure, I got a few bucks. I'll take that bet. We gonna bet on whether anything real happens to Boeing, too?

@@brandonwirtz2308 No kidding. Boeing have any connections with the Clintons by any chance? Mysterious deaths. Same happened when JFK was assassinated. Don’t think for a moment that Corporation and government have your back.

Their lawyer and the judge will laugh about it together over a round of golf.

Lucky you.

Spell check changed that. Should have been "grift".🤣

@@randysmith9715 Yes, my bad lol.

hertz, the herpes of the car rental business ...

Hertz is taking the motto "All publicity is good publicity" very seriously

@@peterkn2😅😅