Seriously: It's impressive they keep coming up with new twists. www.lehtoslaw.com
Пікірлер: 2 300
@sirsweet3022Ай бұрын
Enterprise’s new slogan: “We’re not Hertz”
@aevangel1Ай бұрын
I don't think I've ever used hertz. Nearly always used Enterprise, their prices are better, and they will pick you up.
@richwightman3044Ай бұрын
Enterprise constantly claims damage to cars I get on business and tries to defraud my employer. I don’t know why they still use them. Enterprise/National is almost as bad as Hertz in my opinion.
@aevangel1Ай бұрын
@@richwightman3044 sorry to hear that. I've personally never had any problems with Enterprise, but then again, I am very thorough during my inspection before accepting the vehicle.
@dixiecyrus8136Ай бұрын
@@richwightman3044I always take pictures of the car and photograph the paper work where we have both inspected the vehicle prior to accepting vehicle. Better safe than sorry 🤷♀️🤷♀️
@trollhunter6934Ай бұрын
😂😂 they suck too.
@spaceracer23Ай бұрын
If I were the employer, I'd be calling Hertz and cancelling all rentals, changing the company credit card, and sending a memo to all staff that Hertz is no longer an approved vendor.
@youtuubaАй бұрын
YES! That is a proper and most likely more effective way to deal with these situations, and more likely to come to the attention of the 'disconnected from reality' Hertz executives. Many years ago, my employer bought all their computer equipment and most of their software from CDW. I had my own CDW account, and bought most of my own computer stuff from them. There was no confusion that might have something charged to one when it should have been to the other. However, I bought an HP laptop computer that would not stay turned on for long. After much investigation, it turned out that a custom power management IC in the HP was defective, as in 'the whole batch of those ICs were defective'. With the bad IC, the computer could not be powered except form the battery, which the IC also would not allow to charge. HP said they were ordering a new batch of ICs and would eventually replace computers that had the defective ones, but it would take at least 6 months before they could even start doing the replacements. I took the HP back to CDW and demanded that they take it back and either refund my money or give me a store credit to buy a competing model. They refused, pointing at a sign on the wall saying "CDW will replace or refund any defective computer EXCEPT for HP, in which case the customer's remedy will be directly from HP"....some contract they had between CDW and HP. But this sign was not presented to customers buying online, so there was no warning. Meanwhile, I had a new computer that did not work and would not likely be made to work for at least 6 months, and HP said that they could do nothing to help me in the meantime, and that while they had a service arrangement with CDW, it was not intended to leave the customer holding the bag. Sorry. I told this story to the IT department at work, and asked if they knew a way around it. They sent a memo to our purchasing manager, who did all the corporate buying. That manager called her counterpart at CDW and said words to the effect that if they did not remedy the situation for me that same day, our company would immediately put CDW on a "do not do business with henceforth" basis. I got a call from CDW offering to immediately refund my money. But to this day, I consider both CDW, and HP computers, to be "never ever buy from again until the end of eternity".
@techdiyer529016 күн бұрын
As a business venture, maybe suing them would be beneficial, for... some extra cash
@donh6416Ай бұрын
With so many incidents of wrong doing, Hertz should be investigated for violations of the RICO statute.
@seneca983Ай бұрын
It's never RICO.
@BruceS42Ай бұрын
@@seneca983 Is it Lupus?
@aronalleАй бұрын
@@BruceS42 it's more likely to be lupus than rico
@robertneville9606Ай бұрын
“Hertz might ban him and his descendants.” Just who at Hertz is in charge of customer services, Jim Jong Un?
@Bonjour-WorldАй бұрын
Eric Trump ...
@mzsoldos20Ай бұрын
@@Bonjour-World You spelled HUNTER BIDEN wrong
@mysterymayhem7020Ай бұрын
@@mzsoldos20 yeah I think it is spelt Donald Trump.
@Bonjour-WorldАй бұрын
@@mzsoldos20 Het Ivan, Eric Frederick Trump's name is spelled correctly.
@michaelp.WatermakerАй бұрын
“Jim Jong.” 😂😂🤣😅🤣😂
@yogibbearАй бұрын
Getting your descendants banned by Hertz might be a blessing!
@TrixyTrixterАй бұрын
Not might. It is a blessing. something good to give to future generations.
@prs44Ай бұрын
its the gift that keeps on giving
@ct1600aАй бұрын
Most parents used to hand down mementos like china or something. Now they can hand down multiple lifetime bans from Hertz!
@jeepliving1Ай бұрын
It will become your family legacy; a legacy you can be proud of.
@FarkJoeBАй бұрын
@@ct1600aI want one!
@Mr-ChrisАй бұрын
Remember when Hertz thought Puerto Rico was a foreign country requiring a passport and called the cops on a man who attempted to explain it's part of the US? That was a good one.
@theespartanff3188Ай бұрын
A hertz classic
@JohnDoe-qz1qlАй бұрын
It is Neither. Its a US territory. A colony. It's not part of the US nor is it a sovereign country.
@Strideo1Ай бұрын
A US territory is a part of the US. 🤦
@LuciferVonCarsteinАй бұрын
Except Puerto Rico is part of the US. Puerto Ricans are natural born citizens, unlike any other US territory.
@SINDRIKARL1Ай бұрын
@@JohnDoe-qz1ql It's not a colony, Colonies don't get to vote in their ruler's nation, Territories do.
@alberthartl8885Ай бұрын
Rented from Hertz for 30 years with no problems. During Covid I rented a car at MSP. For a lower rate, I prepaid the rental. When I picked up the car they insisted on an additional deposit of $800. When I returned the car they only refunded $300. They said the $500 was for insurance, which I had specified declined when I picked up the car. They have become a total scam! Someone should be in jail. Rent from some other company.
@michael931Ай бұрын
Again, in my opinion these are scams being run by the local employees.
@MtgCoachАй бұрын
Hmmm... I wonder if Hertz reps get paid a commission.
@5400bowenАй бұрын
What is MSP?
@5400bowenАй бұрын
@@michael931on Hertz corporate computers? What, for brownie points? How do they do it and how do they profit! I say it’s corporate and in their corporate computer algorithms.
@michael931Ай бұрын
@@5400bowen Minneapolis
@markterribile6948Ай бұрын
The best hope is for some state AG to go after them for patterns of fraud, false accusations, and general ***holery.
@ddkappsАй бұрын
Sadly, general ***holery is not technically a crime in America. In fact, in some circles it's considered mandatory behavior. Clearly Hertz thinks so.
@pmpwizАй бұрын
I'm giving you a thumbs up because I really like your term "general ***holery". I'm stealing it 🤣
@jdonvanceАй бұрын
@@pmpwiz You can't go around using the General's name. They call that 'stolen valor'.
@jdonvanceАй бұрын
Which is ironically appropriate here.
@RDAmidwestАй бұрын
"...a$$holery." There, fixed it for you! 😊
@davevaness4172Ай бұрын
I cannot think of a nicer gift to my children than to have them banned from ever using Hertz!
@ronjohnson6916Ай бұрын
Steve: I'm not going to talk about Hertz anymore unless they do something special. Hertz: Hold my beer.
@spidalackАй бұрын
Beat me to it!
@borabora4480Ай бұрын
Hertz will be forever scratched on Steve's headstone
@jbone665Ай бұрын
Hold my beer was 3 or so stories ago, this is more the "You thought Hertz hit rock bottom? They can dig."
@paulwoodman5131Ай бұрын
Hold my non existent reservation. 😅
@neilopfer5687Ай бұрын
So so TRUE!!
@steveradi9638Ай бұрын
I recently returned from vacation in New Mexico. They sent me an email receipt showing that they charged me for 8.81 gallons of gasoline after "internal audit". I sent them a receipt from a gas station 6 miles from their drop off showing 14.95 gallons into their car. They also charged me 19.95 for tolls in Colorado. i never left New Mexico and New Mexico does not have toll roads. It took me about a ,month to get these charges credited back to my credit card. BE AWARE, Hertz owns Dollar Rental, Thrifty Car and FireFly. and all must use the same processes, policy and revenue generations.
@brianjones3644Ай бұрын
Thanks for adding this corruption comment, more folks need to bump up examples like this
@CrankyBeachАй бұрын
In 2008 I rented a car from Thrifty in Nashville for a day. I chose them because their airport counter opened in the morning an hour earlier than any of the others, and I needed that extra hour to return the car and make my flight. I made the reservation online, and picked up the car at the counter in the airport. The lady instructed me to gas it up prior to returning it, told me where the nearest gas station was, and also asked for an alternate phone number so they'd be able to contact me if I accidentally left my cell phone in the car. I didn't go far with the car; just a little sightseeing, maybe 35 miles in all. I was not able to fill the tank because there were no open gas stations at that hour of the morning. When I got to the airport, the same lady was at the counter. I told her I hadn't been able to gas up the car and she said, "Don't worry about it." She didn't even charge me for the gas I used. I haven't rented a car since then, but based on that past experience I would certainly take a chance on renting from Thrifty again....
@renereyes4999Ай бұрын
Hertz: "Come rent from us! We'll get you 1. Jailed for stealing our cars 2. Defrauded 3. Charged for gas on a Tesla.
@spvillanoАй бұрын
If one can prove to the court that a Tesla has no gas tank, arrested and charged with stealing the electric car's gas tank.
@BarryH1701Ай бұрын
How is Hertz still in business? How are they not under investigation for illegal practices?
@NoDaysOff-oz2zlАй бұрын
How is the government not under investigation?
@WeRNthisToGetHerАй бұрын
@@NoDaysOff-oz2zlexactly
@ericeller9165Ай бұрын
It's called bribery.
@unoriginalname4321Ай бұрын
Money
@watcherofwatchersАй бұрын
@@NoDaysOff-oz2zlirrelevant to this conversation.
@socalpaul487Ай бұрын
They FRAUDULENTLY charged the wrong card along with charging his rewards points.
@NSResponderАй бұрын
When this gets to court, the judge should order Hertz to refund the $400, reinstate the points, and pay the victim a hundred grand plus court costs and attorneys' fees for the inconvenience.
@scvcebcАй бұрын
Unfortunately, this would be a small court claim and the limit is $2000.
@jjclarkson3261Ай бұрын
@@scvcebc $2000? You living in Dark Ages? MUCH HIGHER small claims limits
@ronmcmartin4513Ай бұрын
@@scvcebc--Most states Small Claims limit is $5000. Some(Calif.) are $7500 or $10K. And they don't award pain and suffering, but do award expenses.
@starchitinАй бұрын
How the hell is it that Hertz hasn't been sued into bankruptcy and/or had executives facing fraud charges?
@ChillyJackАй бұрын
They _did_ get sued into bankruptcy, but that doesn't make a company cease existing like it ought to.
@lindabuck2777Ай бұрын
@@ChillyJackyes, it’s called chapter 11-reorganization. Which REALLY means cutting money by cutting employees, paying lower wages to new hires. 🤔
@AcidFlash123Ай бұрын
Because, like other corporations, they bribe politicians in both parties and walk away scot free.
@57WillysCJАй бұрын
Hertz is trying to rework the Paul Simon song to 50 Way to Screw Your Customers.
@aevangel1Ай бұрын
😂🤣😂🤣 Only 50???
@GeorgieB1965Ай бұрын
👏👏👏👏👏😊
@natehill8069Ай бұрын
Its the 99% of Hertz rentals that they screw up that makes the other 1% of potential renters nervous.
@user-wg2vw3mz1vАй бұрын
Steve: "I'm done with Hertz, I don't know what else they could do" [that's horrible enough to warrant another video] Hertz: Hold my beer.
@straycat1674Ай бұрын
Well since the employer card was not authorized, they should be considered a fraudulent charge.
@2Fast4MellowАй бұрын
If you put a card on file with a company, you give explicit consent to charge the card. People really need to start reading the fine print of the document they sign! It states that Hertz is authorized to charge your card with any future (for example fines) charges till its expiration date. In this case, the renter had multiple cards on file and they used the wrong one, that makes it an administrative error...
@akun50Ай бұрын
@@2Fast4Mellow Yeah, at this point, the only thing he can do is pay back his company and then get their card removed from Hertz's system.
@AdinkydudeАй бұрын
@@akun50 or have the employer cancel that credit card.
@arcturuslight_Ай бұрын
@@2Fast4Mellowif there is a billing error, no matter where, no matter if it is card or cash - if there is no intention of fixing the error, it is fraud.
@jdonvanceАй бұрын
@@2Fast4Mellow I can't speak to exactly how their paperwork... works, but it seems to me that the reservation agreement this person signed that has the personal credit card attached to it was everything they needed. Finding a way to invent new paperwork involving the company card seems like Hertz going out of their way to charge real money for a free rental. That seems like fraud. "Sorry we tried to charge you twice. Here's the fake money you can only use with us back. We're going to keep the real money we never had a right to collect, thanks."
@earhornjonesАй бұрын
I have to rent from Hertz because my corporate overlords require me to. On at least six occasions, Hertz has failed to drop off a car for me, and when I call them, they just kind of shrug, and say, "we don't have any cars." Then, a few days later, they send me an angry email about not returning the car that I've rented. So far, I have been able to get this resolved by calling the local office and speaking in very small words and very short sentences, but I know the day will come that my employer will get charged for an entire car.
@LatitudeSkyАй бұрын
Or they claim you stole a car you never had and insist you did take it, while you sit in jail and lose your job. And they have and keep renting out the "stolen" car.
@69Coronet500Ай бұрын
Death, Taxes, and Hertz Customer Service
@notmuch_23Ай бұрын
Next Hertz headline; "Hertz levies bank account account of minor (parent attached) for renting vehicle that doesn't exist from Hertz location that doesn't exist on date the doesn't exist and is filing charges for theft."
@dmdx86Ай бұрын
The problem with Hertz isn't that they make mistakes, it's that they make mistakes, double-down on them, and don't improve on their business processes / training to prevent them from happening again. Every business has stupid transactional errors like this every now and then, it's that Hertz customer service refuses to make it right and that seems to be a consistent theme. It will probably get resolved when this story gets in front of a Hertz executive, after a few more weeks.
@tsl7881Ай бұрын
Hurts sees no mistake on their part. How dare these customers think we should make corrections.
@davidsmith385Ай бұрын
Don't hold your breath.😢
@terripebsworth9623Ай бұрын
That was not a mistake. That was outright fraud. It took concerted effort to create an entirely new reservation and attach an UNAUTHORIZED credit card to it. They found a clever way to ensure they would get paid cash for the rental and not have to redeem the guy's points.
@borountree4539Ай бұрын
@@terripebsworth9623🎯
@jmodifiedАй бұрын
@@terripebsworth9623 But why? Does the person who did that earn some incentive for cash reservations that they don't get for points?
@gordonshumway7239Ай бұрын
There should be a Surgeon General’s warning on every Hertz reservation …
@joehannah1343Ай бұрын
Attorney General warning.
@jeffsaxton716Ай бұрын
Hertz used to have a jingle on TV "Let Hertz put YOU in the driver's seat!" Then a guy would float through the air into a convertible. Now I guess it could be "Let Hertz put YOU in a jail cell .."
@libbylandscape3560Ай бұрын
Yeah, that was OJ Simpson
@chaoticwonder3278Ай бұрын
How many complaints to Attorneys General and FTC have been made against Hertz for their utter ineptitude and atrocious business practices? They're so varied you probably couldn't even form a class for a class action suit. They need to be shut down.
@leadpoisoning717Ай бұрын
Refunding the points instead of the credit card is truly something special.
@conscientiousobserver8772Ай бұрын
IKR? Points are like supermarket coupons, only worth a tiny fraction of monetary value.
@user-tx4ym4zh9pАй бұрын
They probably refunded the points hoping that when investigated they could say that the points weren’t used. That is why they charged the credit card on file. I am very bad about keeping “paper” trails of my transactions, Hertz may be hoping that other people are also.
@jeffreymontgomery7516Ай бұрын
get the money... the points are worthless to even them.
@williambuehler2533Ай бұрын
Points cost them nothing to refund, but to refund the $400 will take the cash from the company. Further as the employer I would press charges. If my employee has the full documents as mentioned I'll go as far as pressing charges on them and hurtz then spending attorney fees for my employee. It's a matter of principal at that point.
@arribaficationwineho32Ай бұрын
Who cares about “points?”
@Blink_____Ай бұрын
Where is the federal government? This is one of the few cases where their intervention is warranted. They've been doing this crap for years now
@davidsmith385Ай бұрын
Cashing the check from Hertz.😊
@MasterMalrubiusАй бұрын
Trying to determine what a woman is.
@stevebabiak6997Ай бұрын
Sounds like it’s transportation related, so BootyJudge is the one who should be taking this on.
@thisdayage7997Ай бұрын
The government could give 2 💩’s about “we the sheeple”
@JP_NamesАй бұрын
Someone get our FTC queen Lina Khan on the case 🙏
@gilsongallego2328Ай бұрын
Thanks to your reporting on Hertz, I no longer use them for any rental car needs.
@steventogami898Ай бұрын
I used to be a loyal United Air flyer. After they overbooked a flight, FA chose an Asian doctor(already seated in the plane) to physically drag off the plane, bloodied. I cancelled my Mileage CC, and all my miles.
@hatpeach1Ай бұрын
Hertz left me at a counter without a car two years ago, even after assuring me twice (once with an email, once over the phone) that the car was reserved and would be there. They did NOTHING to help me find a ride. Then they charged my card for the full rental. Then they didn't refund my money. I had to call the credit card company and dispute the charge. Two months later, the charge was recorded as removed from my card. NEVER AGAIN.
@xonx209Ай бұрын
You're too nice. I would have sued them in small claims and ask for punitive damage.
@WardenWolfАй бұрын
My 80 year old father, when he was in his 20s, got shafted by Hertz. This is nothing new. He called ahead of time to verify he'd have no issues renting a car. Then he gets to his destination and the guy at the counter wouldn't rent to him. So he hasn't done business with Hertz for the rest of his life. And from everything I've seen, I won't, either.
@erintyres3609Ай бұрын
@@WardenWolf Good. Sometimes you should not give a company a second chance.
@hatpeach1Ай бұрын
@@xonx209 Punitive damages are not available in my jurisdiction for contract disputes. Nor are attorney fees. Because I found a car an hour later with another rental company for a cheaper rate, I had no actual damages.
@BishopStarsАй бұрын
@@xonx209 You'd waste your money and lose the suit. Just reverse the charge and ban them.
@Dafmeister1978Ай бұрын
Steve's friend: I have lots of loyalty perks, I'd hate to walk away from that. Steve: Don't walk, RUN!
@speedster29Ай бұрын
He probably bought an RV too!
@thepizzapandaАй бұрын
In the 1980s I travelled a lot with an AmEx Business Card. Checking out of motels multiple times I would catch on the bill chargers for room service or telephone calls that I did not make. The front desk would basically say - just turn it in, your company will pay for it. I am guess they screwed up and did not bill the right account, the person checked out so to make sure they got paid, they would look for a 'company card' to bill it on assuming the company will just pay it anyway. However, the card was for convenience and to get company discounts - the bill came to me and I had to pay it and expense the charges. Each time I would fight with until they removed the bogus charges - including holding up the line for other people trying to check out.
@NoNonsense316Ай бұрын
If Hertz were to ban the man and his defendants for disputing credit charges, it would NOT be a loss.
@DKNguyen3.1415Ай бұрын
Hertz needs to pull their head outta their ass with the excuse that nothing can be done after a rental is completed.
@federicoalcala9566Ай бұрын
By that logic, they can't charge you for empty gas tanks. But Hertz doesn't follow normal human logic.
@DKNguyen3.1415Ай бұрын
@@federicoalcala9566 Touche.
@FloridaFrank2010Ай бұрын
Who would rent a car from this company at this point? They lie and jail their customers, commit fraud against their customers, and seemingly get away with all of it without any criminal charges.
@steveclapper5424Ай бұрын
for sure.
@davidsmith385Ай бұрын
Corporate greed at its best.😊
@josephguerassio6680Ай бұрын
hertz goes in the same bucket as wells fargo. The companies scam people every chance they get.
@zonked1200Ай бұрын
@@davidsmith385 It's not so much greed as rampant incompetence at all levels in the company.
@zimvader25Ай бұрын
Theyre on the news more than most, but as someone who those a lot of traveling, i can assure you all car rental companies are absolute shite. I've been screwed over by Hertz, Avis, Enterprise, and Alamo. So no point in being picky. You may as well just go with cheapest/most convenient and role the dice. In a lot of instances, that's hertz. Either that or uber everywhere while on vacation.
@benjie128Ай бұрын
I was just watching a video yesterday from 2 years ago from a lady who had been in an accident and the insurance rented a car from hertz. They were paid and paid to entend the reservation, then reported the car as stolen.
@cgrimes34Ай бұрын
Just rented a truck through Enterprise to move my furniture to a new house. Great service and experience! Probably because they’re not Hertz
@pvtmeepmeepАй бұрын
If your company has a lawyer a corporate lawyer have them go after Hertz.
@JP_NamesАй бұрын
Fr, first thing you do here is talk to your management about this shadiness and get legal on the phone
@NuncNuncNuncNuncАй бұрын
If they can get it done with a phone call or letter, otherwise you'll be throwing good money after bad paying the lawyer to do non-productive work.
@R_W_GoodsonАй бұрын
@@NuncNuncNuncNunc In-house lawyers are already on the payroll.
@vernowen2083Ай бұрын
At the dentist yesterday and Hertz came up. He hit a deer on 37 north of Baldwin in a Hertz rental, and he called them. They told him they would send a tow with a replacement car. Six hours later he called his friend in Traverse City who drove down and picked him up. He just left the car on the side of the road.
@poochiew.9302Ай бұрын
I sure hope the dentist followed up with that. Hertz probably charging him for not returning the car lol.
@BossNerdАй бұрын
Over the weekend I was returning to Houston(Bush) and ran into a lady that had rented a car from Hertz and the hurricane had broken the windshield. She was told to return it to the airport Hertz facility since her local facility was without power. She returned the car and they drove it off but then told her they couldn't giver her a new car because the records of her rental were not available to them. They essentially stranded her at the airport. When I last talked to her someone at Hertz had directed her to Enterprise.
@robertrooney50Ай бұрын
Steve, there is always a way to a resolution. It is Small Claims Court. When Hertz ignores the suit, execute the judgement and take one of their cars. That will definitely get their attention.
@brianjones3644Ай бұрын
You need the State police or County Sheriff to be specified in the court order to go with you. Reminds me of a Bank of America that got a judgment, ignored it & the court violation allowed seizing all their branch location contents into a uHaul w cops watching... amazing how fast a check was cut as newscrews filmed the uHaul getting loaded🤣
@sootymammal2891Ай бұрын
Credit card fraud. Press charges
@torilessАй бұрын
Reverse charges, I do it too often with CitiBank. 98% are awarded since legit.
@danielseelye6005Ай бұрын
He can't. It's not his CC, they charged his company's card. The company has to go after it with Hertz. Or were you not paying attention?
@dmdx86Ай бұрын
I don't think this is fraud. You have to prove intent to deceive for gain. This is a billing error. I'm guessing an agent at the local branch got confused and created a new reservation against the wrong card. This is more of a contractual dispute where the customer agreed to one thing but the merchant (Hertz) did something else that wasn't agreed to.
@BlackJesus8463Ай бұрын
Try mot to make anything worse than it has to be. I dare you.
@geraldstone8396Ай бұрын
If it is a credit card then dispute the charges. It's the whole reason to have a credit card.
@ti.mythrilАй бұрын
Double billing for services? Use $400 of his points, bill $400 to business card? Gotta be fraud, theft, something illegal going on there. A refund is due to someone. Who madeup the separate business invoice/reservation? I'd rather be bitten by a cobra than rent from Hurts.
@CZPCRguyАй бұрын
According to Steve in other videos it is called "conversion."
@EWDDGАй бұрын
When companies steal from you, it’s a “civil” matter. When you steal from them, it’s a criminal matter.
@LatitudeSkyАй бұрын
It is probably some kind of commission scam by a rental agent who has a quota or makes commission on card rentals but not on points rentals. So they "lost" the points rental and made a new one using info on file but used a different card, maybe by mistake. They earned their commission and dude was probably expected to just chalk it up as a billing mistake and use the points next time. Except the points didn't get refunded and the rebilling went to the wrong card. 100% this is a reservation or rental agent scamming the system.
@user-cn8wu2ok5sАй бұрын
Notice! No one should ever leave any credit card on file with Hertz! They will charge it fraudulently when they feel like it
@spivacklАй бұрын
Any company that tells you "we can't fix it" after they screw up, is a company you should NEVER do business with again!
@dr.barrycohn5461Ай бұрын
Hertz clearly is showing signs of hey, we're about to go belly-up, so we will try and squeeze every penny.
@pathfollowerАй бұрын
Just let the employer press charges for credit charge fraud against Hertz.
@kenmore01Ай бұрын
They won't bother. It's not enough money. Something similar happened to me with Avis where there were fraudulent charges on my employer's card and I wanted them to do something, but they just wrote it off.
@pathfollowerАй бұрын
@kenmore01 Which, for a company with the reputation of Hertz, may go from an accident to policy. " No one's going to do anything anyways!"
@kenmore01Ай бұрын
@@pathfollower I agree. It's the principal of it, not the money as much. By that I mean they shouldn't just get away with it.
@UncleKennysPlaceАй бұрын
@@kenmore01 There is no way you could prove it was malicious, instead of incompetence. Because it is incompetence.
@markmills344Ай бұрын
@@UncleKennysPlace Incompetently fill out your federal tax forms, and the IRS will find a way to penalize you.
@CaptConfusion71Ай бұрын
I've had Avis do similar. I made a reservation with my personal card and they charged my corporate card which was set as the primary card on my profile. The only way I've found to stop it from happening is to change the primary card to the one I want used before I pick up the car every time I rent.
@RoadRageLiveАй бұрын
I can't remember, ever having a good experience renting a car. From being double charged, charged for extra days, charged for rental starting two days before I picked up the car or failing to reserve the correct car (7 passenger mini van reserved, 2 door 4 seat hatchback sitting in the lot). I can't speak for anyone else, but I will go out of my way to avoid rentals now. The last time I needed a rental van was to move my daughter into her university apartment, I bought a used caravan.
@johna2835Ай бұрын
My wife rented from Avis her in Pennsylvania for a few days while her car was in the shop. She just drive back and forth to work and put maybe 300 miles on the car total. She never left Pennsylvania and a couple weeks after the rental she go a bill for running a red light in Florida. They sent a picture of the car going through a light. Just a couple problems. The photo was taken about 3 hours after she rented the car in PA. She rented and returned the car a week later with about 300 miles logged. It took her nearly 6 months to "resolve" After dozens of calls they were able to determine that when the car was new the were attaching plates to several cars at once and the plate on the car she rented did not match the plate Avis thought she had. Simple mistake but a long long time to resolve. All car rental companies suck.
@cbroz7492Ай бұрын
..and blow...
@GUITARTIME2024Ай бұрын
I would have paid it. Her time is worth much more.
@animalantics5898Ай бұрын
This is so wrong to ticket people using video or photos.
@xlerb2286Ай бұрын
You take an Uber and you know you (and likely the driver) are getting screwed on the cost of the trip. You rent a car from apparently any rental company and you're going to get screwed in ways you never imagined possible.
@federicoalcala9566Ай бұрын
Hertz would have admitted to all their mistakes and yet still held her liable.
@SkaggsFamilyАй бұрын
A car I rented from Hertz went "missing" after I returned it (that's the short version). Since it's almost always "we'll email you a receipt" now I take a photo of the keys on the dash with the odometer and fuel gauge in view, and another exterior shot with the license plate and Hertz signage/landmarks. I haven't needed them, but my employer has an exclusive contract with Hertz, so without alternatives I have to CYA.
@randomstuff-qu7shАй бұрын
The one time I had to rent a car for work, I took before and after photos to show the condition of the vehicle, fuel level, etc. I also made sure the paperwork reflected all damage I noted prior to driving off the lot, so as to avoid being charged for it on return. Fortunately, all those precautions proved unnecessary, but it's better to cover one's posterior than to regret it later.
@polarstarАй бұрын
Seriously, it's getting to the point that we all must wear active gopros while conducting transactions
@OldMajorАй бұрын
Hertz... the gift that keeps on giving.
@rigormortis1355Ай бұрын
grift*
@ElementofKindnessАй бұрын
It's just a matter of time, before Hertz draws the attention of someone in Congress.
@christasimon9716Ай бұрын
"There's nothing we can do." "Sure, there is something you can do: You can see me in court."
@scvcebcАй бұрын
I can believe that the person on the phone can't do anything on their own, but someone at the company has that power. It sounds like Hertz won't give it's first line customer service reps any way to escalate problems.
@JohnDoe-ld8nrАй бұрын
It's funny when I see a 'Hertz in the news' video from Steve and I think "why are they showing me old videos" and it turns out to be new.
@michaelmayrend313Ай бұрын
In this case the company lawyer needs to ask why did Hertz take his personal points initially for a free rental, but billed our corporate credit card when he provided you with his personal card for the reservation? Please send us a letter explaining why this was done, and why you cannot correct this to return the company's $500 dollars.
@GraemeHart8888Ай бұрын
I had a large rental car company give me "there's nothing we can do" line after they screwed up. After I asked whose name I should put on the legal proceedings their position changed and they found a solution.
@MeppyManАй бұрын
My elderly mother got ripped off by Enterprise recently. Charging her for fines on a different car. She had to cancel her card and dispute the charges with the bank. She still thinks she is going to get acknowledged and an apology. I’m just glad she didn’t use hertz.
@KM-zu9weАй бұрын
I walked away from a free voucher from United airlines after a dispute and they wouldn’t refund my credit card. That was in 2001 and I haven’t flown with them since.
@SayAhhАй бұрын
It's not spite, it's smart.
@georgeburns7251Ай бұрын
And United cares? Nope
@KM-zu9weАй бұрын
@@georgeburns7251 no, they don’t care. But I haven’t been F’d over by them or any other airline since.
@GIMOTOR4Ай бұрын
This is making me have a flashback of my experience with Hertz. A prepaid 2 day rental turned into an additional $300 to cover the insurance I declined plus prepaid gas. I had to fight hard but I got my money back. Never again, I’ll pay more to another company next time.
@michaelgarrison688Ай бұрын
LEON'S..... I purchased a washing machine on Friday night. The machine had to be delivered from their warehouse. The receipt was printed (with terms) after the credit card was charged. When I got home, read the terms. New machine sold "as it" and I would also have to accept it "sight unseen". When bact to get it canceled. They said NO. Called my bank and told them what was happening. I guess Leon's does this on a regular basis as my bank instantly credited me back. The Brick Furniture store is owned by the company with the same policies.
@Iam_DunnАй бұрын
At this point Hertz should just rename themselves “Hurts” 😂 ❤ Ben needs to be wary of that “Cobra” :)
@UrbanDIYerАй бұрын
😂❤
@Bob-Lob-LawАй бұрын
Each independent office must have a consignment commission because what happened to this man was not computer generated. It was re-searched to find the money and take it
@markwatson3135Ай бұрын
“Hertz might ban him and his dependents “ sounds like that would be the nicest think they could do for him!
@mongchang8532Ай бұрын
Jail time for me. Unauthorized use of a government credit card. How the F* did they get the card # in the first place? Great minds want to know.
@richardhole8429Ай бұрын
How much would Hertz charge me to permanently ban me and my descendents forever and ever? I'd pay for that as an insurance!
@theodoreolson8529Ай бұрын
I would like to extend my appreciation to the good folks at Hertz. They have provided years worth of examples of bad managerial case studies for future MBA classes.
@lgrantnelson2863Ай бұрын
No. They will add a MBA class called Hertz 101. How to defraud, arrest and ban customers, and get away with it.
@freecycling6687Ай бұрын
When a company says "there's nothing we can do" they're the scummiest of the scummy. (btw - how TF would Hertz know who his descendants are?) (edit: quick check shows that on BBB they have a review rating of 1.1, which is just 1/10 of one point above the lowest possible.)
@zarinthАй бұрын
You can't expect a company that refused to retract their false police report to do the right thing.
@RealityCheck6969Ай бұрын
They charged the company because they thought noone will find out.
@michael931Ай бұрын
Exactly. Inside job.
@k.chriscaldwell4141Ай бұрын
Yup. And they could have gotten the man fired, too.
@nuclearmedicineman6270Ай бұрын
If it was me (and we were allowed to use Hertz), I'd go to my boss and tell him to press charges against them for fraud. The credit card wasn't actually used at any point of the transaction; you can't just put charges on a random card, that's credit card fraud. Not that we'd care about some $500 charge, but it's the principle of the thing.
@lilsheba1Ай бұрын
NO it's not credit card fraud, they need to file a dispute, there is a difference. Fraud is when you have charges from someone you don't know, or wasn't at, or something like that. A dispute is for times like this when an amount was charged that shouldn't have been, or you are unhappy with the service or something like that. CLEAR DISTINCTION.
@matthewkreps3352Ай бұрын
@lilsheba1 did you watch the video? His company card's was used, which was not involved with the transaction. So yes his company needs to file fraud charges.
@nuclearmedicineman6270Ай бұрын
@@lilsheba1 The card they charged was never presented. It wasn't used to make ANY purchase whatsoever. They just pulled the number out of thin air and billed it.. for a purchase that was already paid for by other means. Literally fraud.
@eringallagher9381Ай бұрын
@@lilsheba1Cornell Law School specifically lists a type of credit card fraud called "skimming". This involves employees taking your credit card info, and selling it, or using it for their own purposes. This could definitely be argued as credit card fraud. You could also argue that it is just a billing error. Unless we know the intent of the employee, and hertz, can't say for sure.
@matthewk6731Ай бұрын
@@lilsheba1Steve mentioned that an entirely new transaction was created in order to bill the company's credit card. That looks like an intentional act in order to defraud the company. Maybe they were hoping the company would just pay the credit card off without checking.
@That-Guy-79Ай бұрын
Steve Martin in Planes, trains and automobiles! One of the best clips.
@justadad7230Ай бұрын
Everyone: Hertz can’t possibly mess up anymore. Hertz: Hold my beer.
@cmorris9494Ай бұрын
Hertz: just when i thought i was out...they pull me back in
@arthursmith6854Ай бұрын
Good one!😁😁
@38MaelstormАй бұрын
To Hertz: It's your own fault.
@iridium130mАй бұрын
I quit Hertz over a decade ago when they went to kiosks at their airport locations to remote video call a central call center to check out a car you had already reserved. Only one Hertz employee was onsite and all they could do was push the button on the kiosk to connect you. That button took 5-10 mins to connect since the call center was probably completely understaffed. Took us over half an hour to work through the line and get to the kiosk to complete this process. That was the last time I ever rented from them for business or personal. And I walked away from many many points I had saved up for one of their more fun rentals. Glad I did. More and more with each of Lehto’s videos.
@kirok3184Ай бұрын
Several years ago I rented from Hoitz. I went from NY to FL. I was in FL and noticed my oil light was on. I called Hoitz and told them. I gave them all the info from the paperwork. When I looked at the car to verify plate number, it was different from invoice. Turns out they gave me the keys to the wrong car. It was the same make/model. Had to put oil in it cause it was almost empty and returned it to whichever airport.
@carlbruschnigjr1757Ай бұрын
"I've never had a problem with Hertz . . ." Hertz: Just hang on, we'll get to you.
@harleylif1929Ай бұрын
I bet a weeks wages the courts will prove there IS something they can do.
@thisdayage7997Ай бұрын
don’t hold your breath…our masters could care less !
@brandonwirtz2308Ай бұрын
Sure, I got a few bucks. I'll take that bet. We gonna bet on whether anything real happens to Boeing, too?
@UrbanDIYerАй бұрын
@@brandonwirtz2308 No kidding. Boeing have any connections with the Clintons by any chance? Mysterious deaths. Same happened when JFK was assassinated. Don’t think for a moment that Corporation and government have your back.
@grugnotice7746Ай бұрын
Their lawyer and the judge will laugh about it together over a round of golf.
@meandean3754Ай бұрын
I wonder why state AG's haven't stepped in and held Hertz accountable for all their F/U's.
@OldProVidiosАй бұрын
We returned a car to Hertz for an early morning flight. Tank so full, I had splashed some on me filling. Hertz later said it was not left full. We supplied the receipt and they continued to refuse. We had rented through Costco. After dealing with Hertz, Costco refunded us the $15 charge despite not getting anywhere with Hertz. Losing $15 for customer satisfaction was easier than dealing with Hertz.
@Bighedass_Ай бұрын
Speaking from experience, they will certainly ban you. I was charged for 6 additional days, contested it,--> banned.
@mkendallpk4321Ай бұрын
Lucky you.
@robertscranton2358Ай бұрын
Steve, There is a Hertz rental agency 2.3 miles from my house. Yet, my wife and I use a competitor 12+ miles away as a result of your Hertz horor reports. AND we have gotten better service.... MAINLY because a car is actually available (it was a upgrade because the type we reserved uas unavailable [it had a flat]. Thank for the (unknown) heads up.
@richardbohler8980Ай бұрын
I spent 50 years in retail, and this kind of brick wall was not uncommon 40 years ago, but is virtually unheard of today. Unbelievable!
@defaltpearce3187Ай бұрын
The fact that you have Hertz videos dated a year or so back and still find ways to make Hertz videos... it's the gift that keeps on giving.
@Iden_in_the_RainАй бұрын
“They’re getting creative at this point.” What a quote, lol
@inq101Ай бұрын
2015 me, my dad and grandad went on a trip together. Booked a car from Hertz. Got confirmation and everything. Got to the office in Belgium and was told they didn't have a car for us. One guy couldn't find the booking and, when his manager did find it we were told all their cars were gone. Ended up without transport for that weekend. A few weeks later dad finds a charge on his card from Hertz for failing to pick the car up.
@sundance2005Ай бұрын
How does a company like this say in business. This shows how utterly USELESS our consumer protection laws and agency's are.
@wicked1172Ай бұрын
I recently rented a car at an airport in Florida, where there are 3 auto rental counters including Hertz. Two of the three rental counters were very busy and there was absolutely no activity at the Hertz counter. There were 3 or 4 Hertz employees sitting idle behind their counter looking very awkward as they sat there with no customers. I felt a bit awkward looking over at the Hertz employees sitting on stools doing absolutely nothing. Hertz may still be in business but, they had no business when I was getting my car at Punta Gorda on that day.
@donjankura2411Ай бұрын
Many months after renting a Hertz car a mysterious charge showed up on my wife's credit card from Hertz. When she questioned this, the Hertz rep said it was for gas because we failed to fill the tank prior to dropping off the car. Knowing she did she still had to document the the gas purchase for Hertz to return the money. Have not used Hertz since.
@ericmc6482Ай бұрын
Hertz, the gift that keeps on giving 🤣.
@randysmith9715Ай бұрын
Spell check changed that. Should have been "grift".🤣
@ericmc6482Ай бұрын
@@randysmith9715 Yes, my bad lol.
@DeificusАй бұрын
Steve, you have so many Hertz videos at this point that, I believe, you need a playlist for them all!
@borabora4480Ай бұрын
the gift that keeps on giving. I saw the headline and sort of assumed that this was a repost. Not so fast - this is Hertz.
@thehellyousayАй бұрын
hertz, the herpes of the car rental business ...
@CraigGrant-sh3inАй бұрын
At Hertz we strive to make it hurt
@RottenRogerDMАй бұрын
Why doesn't some judge just put a warrant out for the arrest of the board for Fraud, false arrest, etc?
@sandysanders4199Ай бұрын
I would love to watch a congressional hearing with the CEO of Hertz having to answer questions on their business practices. That would be hilarious. 😂
@JeffC-fq1beАй бұрын
My sister and her husband visited me in Denver a few months back. He rented a Hertz car. I asked him if he was aware of the hassles, lawsuits, and settlements. He said he was. Half-jokingly he said that they were the reason he rented from them! He would have sued the hell out of them had something gone wrong.
@Kenzie_HillАй бұрын
"Probably done" ... Hertz will never be done getting in the news 😂❤
@peterkn2Ай бұрын
Hertz is taking the motto "All publicity is good publicity" very seriously