If you enjoyed this video, please give it a THUMBS UP as it helps me in the KZfaq algorithm! 😀 Which do you like better, Home Depot or Lowes? Comment below! 👇

I was always told. "If you want to build a home, go to Home Depot. If you want to finish a home, go to Lowes, If you want to live in a home, go to Ace."

I like this dude. He doesn't take himself too seriously and he seems comfortable in his own skin.

I agree on most of your observations regarding the two stores. I really feel that the customer service is better at Home Depot and their displays on small hardware items is definitely superior. I went to the store for Hanging Closet door hardware and found a perfect display at Home Depot and at Lowes I found a horrible display and boxes with parts all over the place.

As a newish owner of a fixer upper, my initial loyalty went to Lowe’s. Both stores are about the same distance from my home but Lowe’s is an easier drive and something about it just felt more inviting. Keep in mind, my family owns a small local hardware store so I only shop these stores for what our store doesn’t carry. I purchased a section of privacy fencing from Lowe’s and scheduled the install. Long story short, the fence was installed slightly over the property line (partially my fault and partially the installers fault) and the fence needed to be moved. I emailed with no response so I called to make an appointment. The sales rep no showed. I went to the store thinking I misunderstood and he laughed saying he forgot about our appointment. Again, short version but I happened to have a customer at my job that I knew worked at Lowe’s so I casually complained about the incident. I thought he was a sales associate but turned out he was the assistant store manager and looked into my email correspondence and appointment and ended up agreeing they screwed up and gave me a good discount on having the fence moved. Still cost me several hundred dollars but was very grateful for the discount. That being said, Lowe’s continues to disappoint me. AWFUL customer service. I’ve never had an associate say hello or ask if I need assistance. I recently was looking to purchase a large amount of trim and they were out of stock of the size I could transport so I asked if they could cut literally in half ( no specific sizes) and their saw has been out of commission every time I go. I also purchased a large amount of piping in 2 finishes, not knowing what I needed and I when I went to return what I didn’t need, the cashier told me she couldn’t take back because they didn’t carry that product anymore. I took her word for it and brought my returns to my car and went back and they absolutely carry all of those pieces on the exact same packaging and same price. I walked out. Screw them. I recently refinished my hardwood floors and rented all the tools from HD. That was another nightmare within itself but mainly because only 2 in my city rent tools ( both on the other side of town) and they don’t take cash in the tool rental which I didn’t know ahead of time. Moral of my story: Local is always best for service and quality as well as wider selections on more specific items. (Cabinet hardware and other finish items. The orderable Options are endless) Menards has the most unique and affordable items in stock. (Their light fixtures had me blown away) Home Depot has decent customer service for a big box store Lowe’s for me is only good for when I’m on a pinch and don’t want to get on Uber highway during rush hour.

I’m retired Army. The thing I noticed between Lowe’s and Home Depot is that Lowe’s still give military discount on items that are on sale. Home Depot will not give military discount on items that are on sale. Those are a major factor.

I use to work at lowes, if you shop the middle aisles you can get an amazing deal on things called "non stock" aka things they are not carrying anymore (if you look on the price tag there is an N under the price) or something called special order returns (typically they have a was now price tag on them) both types are negotiable if you talk to a sales specialist or manager

I shop at both Home Depot and Lowe's and my purchases are generally split right down the line as you mentioned in this video. However, sometimes I buy products from Home Depot and I know I would probably have found something better and more aesthetically pleasing at Lowe's. But, since Home Depot is closer, it got the sale. I am planning to purchase new flooring, a washer, dryer, and a new front door for a property, and this time, Lowe's is where I am headed.

The major difference for me is the 10% veterans discount. At Lowes it applies to all non-sale products whether in-store or online. HD it applies on to in-store purchases, not including items ordered for store pickup.

I guess it’s all about preference, one thing I’ve always noticed about Home Depot is that even if the employee I asked didn’t know what I needed they were willing to get one that did. At Lowe’s your pretty much left on your own to figure it for yourself.... since most of their employees are only their to stock the shelves.

Contractor for 3 decades. You pretty much nailed it. If I am buying something for me to install or build with, I go to HD 9 times out of 10. If a customer asks where to go, I send them to Lowe's. They feel much more comfortable there.

The everyday discount that lowes gives to our veterans goes a long way with me. I'm not a vet. But they have my respect and loyalty.

As A manager at Lowe’s i can tell you that this last year sales were up about 40%for 2020 over 2019, we weren’t allowed to add any extra help to make up for the increased customer traffic. And at the end if each sales quarter we also had to cut hours so bad the store was almost inoperable. With marvin shareholders are more important than Associates.

I must say when mentioning the return policy, when you are doing a big project that usually ends up taking the average person a lot longer than they anticipated, those extra days really do matter because you would be surprised at the end of the project having a ton of leftover that you’re never going to use really does add up and being able to still return them is really awesome.

Lowes wins hands down for veterans. With signing up for the "My Lowes" card I get 10% off on all items. Win for Lowes.

Lowes' 10% military discount for all active and non-active duty and their immediate family members gives them the clear advantage over HD in my opinion

Just an observation: This past weekend I visited 3 different Lowes looking for gravel and top soil. 1 store didn't have gravel, another had pea gravel, and another had egg gravel (IOW, no store had both kinds.) It was the same with top soil. I have noticed that both stores are subject to what I imagine are management decisions.

I’ll support the place that supports me. I have no problem dropping a place that’s convenient over a store that’s for it’s consumer!

The biggest difference I've experienced is that Home Depot has much better customer service. At Home Depot, I'm constantly being approached by employees asking if I need any help finding anything. I never noticed how often this happened until going into Lowes and being unable to find what I was looking for. Another thing I couldn't find there was an employee to ask for help. I had to walk to the registers, and wait in line to ask where to find something, and they had to ask someone else. I've since returned to Home Depot, and have made them my go-to store.

I love Lowe's clearance plants - I have gotten so many plants at a great price that I never would have gotten otherwise & was told by a Home Depot employee a while back that they just throw their plants away instead of marking them down!

In short: Lowes is the replacement for your local Hardware Store and Home Depot is the replacement for your local Lumber Yard.

Lowe's for me.HD seems more like a giant warehouse, whereas Lowe's, like you said is more homey.I do shop at both.

I'm a new subscriber and really love your channel. Definitely one of the most useful, well researched and entertaining consumer videos I have seen. Thanks!!

Lowe's offers 10% discount for military and veterans

Thanks, Matt! Something I will add is that recently, Lowe's has more items out of stock/unavailable items online, less product in stores, and I have had at least 2 instances in the past month where they could not find a sales associate to answer specific questions about products regarding electrical and millwork. A lot of this could be due to the 'pandemic' but due to these factors, I have been venturing off to HD and Menard's even though Lowe's is much closer to me. And for the record, I have spent quite a bit of time in these stores (and a hoard of money) as I bought my first home less than 2 years ago and am doing a lot of renovation/upgrades. Thanks again for the videos!

I shop mostly at Lowes since it's like 10 min from my house. This is important because whenever I start a new project, I always end up going back like 5 times, ha!

I started shopping at Home Depot, purely because of the customer service and the employees were great! A manager at a Home Depot honored a price deal where he didn't have to. A nice gesture which made me loyal to that particular store! Great employees make all the difference in the world.

Just now watching this video. Just wanted to comment and say you do a great job in how detailed and how you deliver the info. Great job, even some humor in there. Love it man.

I love both stores but my son works at Home Depot and let me tell you that he loves his job and in the store he works in (IDK if it's like this in all their stores) he has great perks, great managers and so many opportunities to move up in the company! Great place to work AND shop! (Except no employee discount but a "perks at work" program)

We are a Lowe's family. The Veteran parking, discounts and proximity to our home make it our fave.

I do feel it's easier to actually find an employee to ask questions of at Lowes.

If you're a veteran, you can flash your VA card at Home Depot. At Lowes, there's a huge process where they gather your personal information and make it a huge hassle.

Yay!! I am a contractor and Lowe's blows. Not really it just makes us feel like we're too dirty to be in that store and like we're driving a soccervan. Home Depot just feels more like a contracting space you see more people u know there.

Thanks for this excellent comparison, Matt! We have Lowe's, Menards, & Home Depot all within walking distance and are often trying to decide between them. We typically end up snagging appliances & paint @ Lowe's, lighting @ Home Depot, and lumber/construction materials @ Menards. Your insight is helpful as always ☺️

HD has always been stressful for me to go into. Parking lot is always a mess, aisles are roped off, you have to get out of the way of forklifts, and check out lines are always full. At lowes i love having entire aisles for myself.

Lowe's is geared to the home owners. Home Depot is geared to the builder's. I say Lowe's.

I consistently appreciate your clips, and the advise you provide. I look for quality, and value. I price compare, do my homework by checking local retail establishments and various online locations before “pulling the trigger” on most purchases. I personally prefer Home Depot far more than Lowe’s, for one extremely important reason. Customer support. Whenever I shop Home Depot, I find sales staff readily available who genuinely invest time, effort and energy to assist me to get what I need and to offer technical expertise on the task I am attempting. On the other hand, I find consistency in one thing at Lowe’s, and it is not a good thing. Locating someone to assist me is like pulling hen’s teeth. No employees are available, and regrettably, my experience has been that when I finally locate a Lowe’s employee, they are not knowledgable about home repairs, and many of them are flat out rude. This is my very generalized observation, but I personally will pay a few dollars more for assistance, knowledge and courtesy. Home Depot is my “to go” preferred location for home goods.

I like both for the very reasons you shared. I have bought appliances from both. One thing I do like about Lowe’s more is their employees are much more available and knowledgeable about their store’s inventory. Right now, Home Depot is closer to me in location, so we go there more often. Both chain seem to be doing their best with Covid-19 precautions also.

Lowes paint quality is superior! Way to go, Matt!!

Home Depot has Milwaukee, that’s what matters

FYI Lowe’s CC does offer 24 month financing. We used this option for our kitchen appliances two years ago

Home Depot tool brands like Milwaukee gives them an advantage as well

Lowe’s has a 10% military discount for veterans EVERYDAY. And they thank me for my service at check out. Very appreciated from a Vietnam vet.

Informative and detail! Great job!

You can always find someone to help you at lowes and I have to wander around home depot to find help

Matt, I love your videos! Fantastic and thorough consumer info and you make me laugh too 🤩 Thank you for this. I'm always wondering which to go to overall. Now I can choose based upon my need at the time.

As always-GREAT information! Thanks for all your hard work!

Lowes has stepped up its game for contractors. They have a pro desk, bid room, and reward program. Additionally, they offer an automatic 5% discount if you use your Lowes card (this applies to regular consumer card and their pro cards) I use both, depending on which is closer to my job site. But my preference is Lowe's.

I go to both. Depends on which has the best deal.

Thanks for the info your timing is impeciable I'm doing some reno projects in my apartment this week! Lowes for meeee, but I do love how I feel like a boss at Home Depot too! lol

I much prefer Lowe's over HD for a multitude of reasons, the biggest one being their customer service. As a woman shopper I've had several less than satisfactory experiences while shopping in HD. I have had difficulty finding an employee to help (this happened on more than one occasion) and I was even mansplained to once. I will drive out of my way to find a Lowe's, HD is a LAST RESORT.

Having just finished remodeling a kitchen and bathroom, I'll add this. With the exception of a dishwasher and refrigerators from Lowe's, everything else came from HD. What the Deal Guy didn't mention is that HD (in my community) has more "sales advisors" or customer service reps on the floor. At HD, I could get advice on plumbing and electrical questions. At Lowe's, I couldn't find anyone to ask.

They've both changed corporate management in the last few years; the result for both stores is much worse customer service.

Both Home Depot & Lowe’s have one other major issue - Customer Service. I’ve had problems getting help at both stores. This is before COVD & after. Smaller companies have experts to help D.I.Y. fixer’s. I’ve had to wait for an experienced expert for different departments to get back from lunch or breaks to get answers to project issues. If that’s not bad enough, I then had to wait for people who cut in line for help. There shouldn’t be one expert for one department. I seems that now they have only one expert for several departments.

I like your videos. I do want to point out one thing about Lowes. They give a 10% discount to veterans every day while Home Depot only does it 3 or 4 days out of the year. If you are not a veteran Lowes has, I believe, some type of "club" that will also get you a discount. There are a few things you can find at one store that you can't find at the other, but not many. I do prefer Lowes for the feel of the store and the discount, however Home Depot is 7 miles from my house, but Lowes is at least 12 miles away. (small town vs bigger town) Bigger town has both. So depends upon gas and time. Keep up the good work.

I enjoy watching you videos! Hello from Cleveland, OH. I just wanted to say hi since you mentioned you grew up here. (Actually I live in Lorain, about 20 miles West). Keep up the GREAT Videos & Thank you! TER

Lmaooooo.... This is SO ON POINT!!! Being in Home Depot makes you feel BAD-ASS...... unlesssssss you need any help. Then you are LI-TER-A-LLY chasing an employee down!! In Lowe's, no less than 3 associates asked if I needed help with a 5 minute span. In Home Depot , every associate looks PISSED and they try not to make eye contact with you lest you might ask for some assistance.

Many thanks for the video. One other difference between the two retailers is the veterans discount. Although both give a 10 % discount to veterans only Lowes extends that discount to online shoppers.

I just watched your video & enjoyed it. One thing that irks me about Home Depot vs. Lowes is that although both offer 10% discount to military, only Lowes will give 10% when ordering on line. To get the 10% at Home Depot one has to physically enter the store. That sucks I signed on the Lowes site with military info and it immediately honored my service and 10% on all purchases whether in store or web site.

I live in a rural town that used to have a Ace store which ice I loved, but once our town grew alittle too big we got a Home Depot & our great Ace store closed up shop. I've learned to like Home Depot and appreciate having it local since the nearest Lowes is 80 miles and actually I've never been inside one. Heard lots of people brag how much they like them, but I'm partial to my Home Depot and they do have my favorite tools Ryobi brand so I'm very happy. Their HDX brand of batteries is exceptional to any other brand out there. The help I've received from associates there has been fantastic and I'm just fixing things not building a house. Learned alot from them on how to fix broken pipes, floors, steps and outside yard stuff. Couldn't have done it alone so grateful to my local Home Depot staff and all the you tube videos also.

To me Lowe’s has waaay better customer service.

My husband is a Lowe's fan, me- Home Depot. Our favorite is Menards

Thank you for this video. It was very helpful

I recently wanted a new doormat (outdoor) that would really clean the crud of our shoes. Lowes had dozens, no, hundreds of size and design options to choose from on line and delivery was excellent.

My grandfather who passed when I was 11 was a carpenter.he let me play in his shop around his tools. I am soon to be retiring myself and I go to Home Depot smell my grandfather. We all have issues

This was perfect! I’m not a professional contractor but did just recently bought a new construction home without any upgrades. Let’s just say I gotta visit these stores for the next couple years and this video was exactly what I needed.

Love your channel! It’s awesome! 🙂👍

My garage at home is just like going to Home Depot and/or Lowes. There are multiples of each tool and hardware type, but there is never anyone to help me find where they are located. So, it takes me 30 minutes of wandering around by myself to find what I need, if I ever do find what I am looking for. Then, if I can't find it, ...it's a trip to HD or Lowes to buy another one, and the time consuming process of finding the right stuff starts all over again!

I have worked at both HD and Lowe's. Lowe's treat their employees with respect.

so glad to see that you uploaded again!😀

Lowe's is my go too store because of the 5% off credit card, but when I need lumber or electrical supplies & light fixtures it's Home Depot. I would say you nailed it.

I bought expensive silicone roof coating at Lowes. When I got home I checked the codes and called the manufacturer (remembering this brand had a shelf life). The manufacturer said nit to buy it, they had expired over a year ago. I took it all back, and informed a supervisor. Days later when I checked those same pails, identified by the codes, were back on the shelf. That is how much they care about customers no matter what the warm and fuzzy commercials display.

I build a house with Home Depot and decorate it with Loews

The My Lowes account can be tied directly to a Military discount for those who qualify. I always look for that discount.

Just got a Lowe's credit card!!! With a $4000.00 limit. Gave only the last 4 digits of my social security. And was approve. The man that's trying to build-up my credit score from Indianapolis 🇺🇲

Thank you for doing this video!

Never understood why Home Depot will not match their own online prices. I find it frustrating to stand in front of a product in store and see an online price $50 less than what I’m looking at. Last time this happened I walked out and bought a comparable item at Lowe’s.

I just LOVE this channel so much!!!🥰✨

Thank you so much for sharing your knowledge! 👍

We had a nightmare of a time getting our appliances delivered after our remodel. We ordered a new refrigerator, dishwasher, and gas range from Home Depot on October 21st for delivery on November 18th. Perfect, just in time for Thanksgiving. On the 17th we received a call stating that the appliance delivery would be delayed until December 2nd. Great, no kitchen for Turkey day, but we were going to visit family for dinner anyway so I could live with that. Customer service said they had the range but not the other appliances and they could not split the delivery up. I was assured that they almost never have to delay a 2nd time. December 1st arrives and guess what? Another delay notification. We had gone this long and another week wasn't that big of a deal. On the 8th we received another delay notification. Fine, but they will still be delivered by Christmas. Or so we thought. On the 23rd we received our last delay notification. I was livid. Customer service tried to give me a bullshit explanation that since we ordered a range with air frying capability and that was a new feature that they were custom built and took longer to get out. What!? That is the one item that you said was in the warehouse. Home Depot really needs to have a better relationship with their suppliers so they can give their customers valid information on when they will be receiving items instead of blaming Covid and their suppliers. I say this was the last delay because I had them cancel the fridge and dishwasher off of the order so they could deliver the range. I had them transfer me to the delivery company to see if I could get it delivered sooner, but the 30th was the soonest they could get it to us. Fine, we were again spending Christmas with family so we didn't need it to cook Christmas dinner. While I was on the phone canceling the fridge and dishwasher, I went on the Lowes website and ordered the same exact models. They were delivered the very next day. The 30th arrives. Awesome, we will have everything in our new kitchen. The delivery truck shows up, I show the delivery guys where it is going and they unbox the range only to see that there is a large dent in the side of the range and a smaller dent in the back. Nope, not accepting delivery. Back on the phone with customer service. I'm told that the earliest delivery date for a new range is in February. Not happening. Told them to cancel the order. The lady makes the statement, "Ok, but I don't know where else you'll get one before then.". Lowes to the rescue again. I go online, find the same model but with the European-style controls at the front of the cooktop instead of the rear. Delivered the very next day.

I enjoy your humorous personality!

how funny, I prefer Costco and HD over Sams and Lowes. Never thought of that before.

Went to Lowe's last Spring when I was planning to replace my roof. I wanted to see the product before having it installed. While they didn't have the product in stock they were running a promotion - 1/2 price on materials if they did the installation. Total price was more than $11k but... BUT I got the 5% off. In addition, the 5% comes off the price before the sales tax is applied. Now, truth be told, the Home Depot is 25 miles away and Lowe's less than 5 miles. Regardless, the 5% is still a great deal. There was a time when HD would match it if you showed them your Lowe's card but that practice was discontinued.

Granted it was in 2000, We were building our house agreeing with the contractor that I would purchase and install all of the electrical wiring, panels, and fixtures. With checkbook in hand, I purchased most of the items at Home Depot. The order came to over $3000.00. I heard over the loudspeaker that you got 10% off your purchase for applying for a credit card and using it to make the purchase. Since I didn't have a HD CC, I did decide to go this route and saved over $300.00 bucks on my order. The $300.00 paid for the Electrical Inspection fees. We paid the card off within the "six month no interest deal" and the rest is history. I must add, God blessed us all the way through the build. Whenever we needed anything, there was never any issue getting it.

I prefer Lowe’s but Homedepot is closer so I tend to go there more.

I agree with you, I like Lowe's much better. I have noticed that at Home Depot lately most of the shelves are a total mess. I from my experience good luck trying to find someone who can help you if you have any questions.

Love all your videos. Thank you!!! I have to say, having worked at a company called mr goodbuys back in the 80s (exactly like a lowes or Home Depot) I prefer Home Depot. Just set up like where I used to work and I’m more comfortable in Home Depot. Thanks again for your videos!!!

Of the four major retailers within driving distance - Home Depot, Lowe's, Menards, Ace - the one I will avoid at almost all costs is Lowe's. I used to buy a lot there every year but, really, I haven't shopped there with consistency in over five years. Why? Because their employees on the floor are lazy and actually run from you when you need help. I'm over 60. I went to buy some 4X8 sheathing for a shed I was building. No one would stop to help me find acceptable pieces through the pile. They were much younger and sitting behind their desks in the corner of the building supplies. After I picked out 10 pieces, I had to hunt for a cart, load the cart, and push the cart to the cashier. It was the cashier that asked me if I needed help... It never came and I loaded the pieces by myself. Never more! Home Depot is mainly good for common supplies and it's floor people are better trained and sometimes retired contractors. Menards is more like a general store with friendlier floor people that are mainly kids but, their lumber is terrible! Ace Hardware has the nuts and bolts that are needed. And, they will make a modern car key. So, what I am saying is that the nature and attitude and general knowledge of the floor help is a crucial factor that can make or break a business. The rest we can live with.

Lowe’s is my place to go for most home improvement purchase. I go to HD for Milwaukee tools that I don’t get from eBay.

I like both of them!

I was intimidated by HD when I first got into DYIs, but never at Lowes. In many instances I can find an HD across the street from Lowes, but not in my neighborhood, so Lowes wins by default. Now that my knowledge and experience has grown, if there was an HD within the same 5 minute commute, I would probably split my visits to the stores; however, there are certain items for shop and yard use that makes the longer commute a must.

really great review !

As a woman I'm more attracted to home depot😀😀. Maybe its the branding color idk. And I love behr brand paint.

As an employee of Lowe’s it’s a clear difference. The orange box is focused the contractor cause they spend 3x more then the average DIY. But Lowe’s focus on the DIY and the weekend warrior. They also aim towards the house wife cause pet be real, they make the finally call and Lowe’s knows that.

I was always for Lowes, but awhile back I ordered a product online. It took an hour to get the item. They had to go to the back of the store and were gone for a long time even though I had an email saying it was ready. I ordered a online order at Home Depot and went to pick up the item, not only did I get the item right away, they knew exactly where the item was. Homedepot has been more of a win for me.

I always enjoy watching you and your wise, happy and informative advice and comments 😄. What do you have to say about their “in store” representatives? I am a over 60 woman with a lot less knowledge about tools, where to find items and information how to use and what is the best brand. Thanks🤗

I have better luck finding what I need renovating my house at Home Depot!

From here in Wisconsin and representative of the Midwest Menards breakdown would be a welcomed video

I rented a skid steer to move rock out of a barn for my horse. The entire rental process was easy from reserving the item, pickup and return. Staff was knowledgeable, made sure my truck could pull the weight. They assisted in hooking up the trailer. The equipment was secured safely, no problems pulling it home. This was an economical way and on my time schedule. Didn't have to bother the neighbors to borrow their tractor. Will definitely use them again.

I go to both regularly and the environment in most Lowe’s is much better than homedepot. I think my favorite part about Lowe’s is that the carts are always inside lined up nice and neat, if you’re shopping at Home Depot you might have to wait in the parking lot for someone to walk out of the store, wait for them to unload and get the cart from them when they’re done.