After planning a trip, you will deciding the place, you will look for the accommodation and book a room in hotel. You travel that place, stay in the hotel and come back home. From hotelier perspective; during this process guest goes through different stages, these are all parts of a guest cycle. So in this video we will discuss ‘Guest Cycle’.
During this guest cycle guest passes through 5 stages:
1. Pre-Arrival
2. Arrival
3. During the stay/Occupancy
4. Departure
5. Post departure.
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