Awesome ending to a great story. Glad it all worked out in the end.

I have been looking at a few affordable AR's and after watching your video I have decided to go with Radical. Thanks for making this video.

I have been looking at different ARs to order. I ordered a Radical based on your video and am waiting on it.

I also bought a Radical AR-15. I am glad that Radical firearms has supervisor like Phil who is willing to take the responsibility, correct the mistakes, & stand behind their brand. It is nice to know Radical Firearms has management team like Phil who can do things right. He gives customers confidence in his company.

Really Appreciate you posting this update….. I bought two RF 15’s this year and I’ve been pretty pleased with them for the price point. had seen your previous frustrated videos and hoped there’d be some resolution…. Couldn’t believe the treatment you were getting especially having watched the videos on the radical firearms factory tours and so on. I can’t be more pleased how they made things right for you. I have 6 kids and I’ve kinda zeroed in on radical for training and arming the whole family to America’s Rifle

I was on the fence about radical firearms, Your video and fill definitely change my opinion.. I'll definitely make a purchase now..Thx GregM. For taking the time to make this video.. I can see you know your P & Qs about ARs So I trust what you're saying.. Again thanks.

Thanks alot for calling them out on this man others don't have the time or patience to do so

I'm glad that it worked out for you. I don't have a radical rifle but my buddy does and he really likes it. My son and I usually build our rifles from ground up but we do have some off the shelf rifles, and we have made a habit to keep a lot of extra parts including springs, bolts, nuts and so forth. That way if anything is off we can replace it. My son is far more OCD than I am about tolerances so he checks everything including headspace on every rifle before he puts the barrel on.

This makes me feel a little better about the wylde upper I bought from them. I found your other video the day after I purchased it. Still waiting for it to arrive in the mail.

I bought my Radical 556 a couple of months ago., about 500 rounds put through it with no problems. I will continue to use this weapon and will still recommend it. I have purchased a second one within a few months of each other and neither has given me any issues. As an owner of this rifle, I hate it that you had to go through this.

Glad they are treating you right brother. 👍

Good to hear the updates!

Any time your dealing with products and consumers, shit happens, what’s important is how you acknowledge it and make it right. Me personally having experience working in customer service and dealing with large companies, I would say Radical and especially Phil went above and beyond to do that. Glad this story got a happy ending.

I was responsible for test firing our freshly built guns at my last job. Due to me being the solo testing guy, keeping track of brass wasn't an option given the volume of guns I had to test fire in a given time period. It was five shots.... next gun.....five shots.....next gun....etc. The best I could do was look for chamber flash as an indicator of something being wrong. The funny thing is, my current job is running CNC machines, which work similarly to barrel machines. And yes.... even the slightest numerical input error in the program can completely destroy a batch of parts. And can go unnoticed for far too long if you aren't constantly on top of things.

I love Radicals! I have had 4 RF’s and 2 currently. Just fixed issues rather than calling customer service. So many people have issues and talk about how bad the customer service is which is really disappointing. The price is amazing and they have so much potential but I know I am the first line of QC when I buy a RF. It’s cool Phil took care of you but no one else is going to get a call from the CEO or a higher end upper. I have been a Radical cheerleader and sold 20-30 rifles for Radical but always include that you need to go through everything. They have gotten better over the years. The issues don’t bother me because I love the price but hopefully someday they get the customer service taken care of.

Phil saves. I watched your previous video and was disappointed with RF. I am however glad that Phil and the notifying employee "took care" of you. That does speak volumes for the organization. I sincerely appreciate the time you've taken to make these videos. - Godspeed!!

Thats pretty cool. I have spoken to Travis from RF and he’s cool AF. Sounds like this Phil guy is a solid stand up guy. Glad I have a RF AR15 that was worked well for me. Thanks for the update! Subbed!

From all the Jarheads at Devil Dog Concepts, Semper Fi and Keep up the great content!

Thanks for this review. I now have more confidence in spending my money with them. I agree, a company, any company should stand behind their product. Especially if it's a firearm company because a product malfunction can be lethal. Phil sounds like a genuine awesome guy. Well he did serve in the U.S. Military.

great content & excellent follow up. I've had mine fir about a year. My barrel moves somewhat a lil with the hand gaurd but seems to return to center when i lax the force of my finger. Same here with the eject. every casing lands within inches of themselves. Due to the fast twist i had to try several different ammo types. Finally settled on AAC 77gr OTM's & i can put an entire magazine in a 3 inch circke at 100 yards. Love my RF-15

That's a good question would you have gotten the same response if you didn't make the video and complained and an employee from radical firearms saw it on KZfaq I just purchased my first radical AR let's see how that goes

Cheap brass catchers would be an easy way for Radical to check fired brass.

Mine does the same just buying a new barrel hope it solves it

Got mines other hopefully mine runs fine

I just picked mine up after so many positive reviews. I'm going to have to check the barrel when I get home. Although not new by any means to firearms, I am to the AR platform and honestly don't know what I'm looking for haha but hopefully, barrel does not move like yours. Sorry this happened to you man but glad they were able to make things right. Hopefully, they are able to offer this kind of service to everyone, not just for those who makes YT vids

How are we talking about defective chambers yet no actual measurements being taken?

I personally think phil only said anything bcuz of the well needed callouts in the video. Sometimes these companies need to be put in their place for faulty work.

Never had a issue with them even just answering a question

I hope they reach out to me next week to correct my same issue…

I just got this AR for christmas. First AR for me. I am hoping we made a good purchase. I also live in AZ. Gilbert area. Would love to learn more from you about these guns if you offer that type of training.

The Radical Firearms round hole handguard looks great but could not be tightened on my ar. I’ve installed half a dozen handguards, cheap and pricey and never had an install so challenging until the RF handguard. Too bad because I really want this company to do well

"I don't shoot for accuracy." Wot?!

What is the model of the new upper they sent you? I have the soccom fcf model and it has the same handguard. Glad to hear they straightened things out with you.

Im very very new to firearms, so i dont wanna invest extra money on guns that im not very into to begin with (800$-1000$ AR-15's). I was considering Radical Firearms but im unsure now. I dont wanna go to the struggle of shipping back and forth a gun, even less having injuries and damaging my own gun that i barely am able to afford :c

What series of rifles are potentially effected? There is an MHR at my local Sportsmans Warehouse I like…

Do you think Phil would have stepped-up and done the right thing if you didn't have your YT channel where you exposed the problem of the bad barrels being sent to market and the lackluster CS you received? I'm guessing that minus your YT channel you wouldn't have received any further service from Radical beyond the email from their CS rep suggesting you take the problematic upper to a gunsmith. I doubt the average Joe, who lacks the means to put truthful negative feedback about their products in front of enough eyeballs, would receive the same high level of good CS that Phil provided. Phil did what he needed to do to cover the company's ass. I'm glad he got your issue resolved, but publicity shouldn't need to be a factor in getting any company to do the right thing.

Do you have any more info on this defect and if any would still be in circulation in gun stores? Local gun store is running a fathers day deal to get rpr 5.56, optic, 3 magpuls, and a rifle bag for $550 and I was thinking about picking it up, but your other video is making me hesitant

My wife is buying her firs AR don’t want her to waste her money. What would you personally recommend for under 850 ish

Would you have gotten the same attention from radical if you didn’t make a video that got views?

So would you reccomend this Rifle? Local shop is selling these for $400. Been wanting to get inti ARs since AKs are too damn expesive now

Did they put out a range of serial numbers that were effected?

Interesting story to say the least. Watched your original one with deep analysis and now this one. Thought at first you were bitching beyond the level of necessity and as your story revealed, RF's Customer service certainly failed to apply effort, value on your purchase or value to the extremely and poorly QC critical part aside from the sheer danger of their product build. The expanded brass would have certainly pissed me off too! I'm a Retired Vet and shot AR's for 3 decades. A badly built AR is a bomb waiting to hurt someone so your plight has definite merit; at ANY price of a firearm. What makes the point is Phil's communication. It was impressive to hear your thorough interaction with Phil and 'his' sincere intent to completely reverse your experience by providing what should have been done in the first place. I'm not sure if you placed a 'warning' or update to your previous video showing a link to to this video, but if it's there good, I may have missed it but if not, I'd certainly put one back on that vid to alert viewers that you have a critical update to that video. Phil at least deserves that IMO so as to not deter sales potentials from that video since you've posted this one. Overall, incredible story, glad it all got rectified and Phil stepped to the line to make it complete and safe. Wished other gun manufactures would step out of their polished stone walls and deal with their problems like this. And because OF this updated video, I'd now consider buying one from RF. Thanks for the deets; made a difference!

Where did you get that mount for the micro/rd?

You really should take down the original video or make it part of this video. 99% of people will not see the update, and that's just how it works.