DHM2017 Business Etiquette in Customer Service Assignment Video
Пікірлер: 222
@Akira-bs4qw3 жыл бұрын
Thank you so much for your vid. It help me on passing my assignment on College
@zhanarayapbergenova7167 Жыл бұрын
Sorry for my English guys!😂 I am actually from Kazakhstan, and studied in Malaysia, it was my first or second sem, I learned English from local ppl , thay call it Manglish😅 I even sound like them 😂. Since then, I have improved my English I swear 😆
@zhanarayapbergenova7167 Жыл бұрын
This video so embarrassing 😂, but I have so many views,don't wanna delete it 🙈
@Lindah7872 жыл бұрын
You did it exactly miss 😄 🤣 😂 you're a great actress 👏 👍
@WYNN80.11 ай бұрын
It was a really great conversation in the restaurant and I will try to learn
@whiskywithkiwi7723 жыл бұрын
Even your flower is not fresh 🤣
@gladysalice2942 жыл бұрын
😂😂🤣🤣🤣🤣🤣🤣🤣 that's where I dieeeee
@kirti6692 Жыл бұрын
kzfaq.info/get/bejne/fsB5fdOpuLzednU.html
@rimagurungrimagurung7434 Жыл бұрын
😂😂😂
@loochoumui1297 Жыл бұрын
😂😂😂😂😂😂😂😂😂🤣🤣🤣🤣😂😂😂😂😂🤪😝
@KarenC.BACUCANAG Жыл бұрын
😂
@jalaluddinbarati857 ай бұрын
Even your flowers are withered😅😅😅😅😅😂😂😂
@thomasneuber2740 Жыл бұрын
.... it should be "How To Train Unattentive Staff". Have a host to greet customers and escort them to the table, never turn your back towards customers, know your station and your new guests and don't let the guests tell you what they need- you must see and antcipate it, and always upsell! Be attentive but not obstrusive. The guest comes for the food but also for you!
@HarryFrost-qu8th8 ай бұрын
Plus the tables were not set with cutlery.
@muhamamd7843 жыл бұрын
They shoulf allow us to slap atleast 10 cutomers a day lol
@zhanarayapbergenova71673 жыл бұрын
🤣
@tibicenlinnei40142 жыл бұрын
Shit I asked for 1 customer a month 😐
@piousjoby2 жыл бұрын
i agree with you
@miraikuriyama69912 жыл бұрын
@@tibicenlinnei4014 hahahha
@Lindah7872 жыл бұрын
I hahaha 😆 🤣 😅 😂 you got it
@juliustayco5546 Жыл бұрын
Sometimes you dont get what you want because you deserve better
@uyung0199 Жыл бұрын
this video is very good with the service from the way it is presented and the hospitality of a waiter
@abdelillahhannaoui506 Жыл бұрын
About waiting no problem to apologize. For the food when we surely make it perfect we don't apologize just showing varieties of choices.
@paulsamuel3107 Жыл бұрын
Thanks so much for sharing this video. 👏👏👏🤩
@papathoai23682 жыл бұрын
THANKs SO Much for video.My Vision is open
@beautifuldreamer88032 жыл бұрын
This is a job where you have to bend over backwards just to keep the customers happy. Its business and I get it but, its tragic how people can be rude, unreasonable, impatient and get away with it. All for the sake of the business making money.
@mistofoles2 жыл бұрын
In some places you literally have to bend over backwards to keep the customers happy, but let's not go there :D
@beautifuldreamer88032 жыл бұрын
@@mistofoles 🥴
@aiminlife8654 Жыл бұрын
Here the female customer overacted which was not good at all
@tminus-6152 Жыл бұрын
TBH at least in my experience it’s mainly the elderly who are the rudest. Sure there are some nice old people but out of all the age groups old people seem to be the most rude and least patient.
@marisamorais3150 Жыл бұрын
Absolutely but in this case all could have been avoid. She almost win back the customer when bringing in the water and menu fast, now…. You do not recommend a dish to a customer that you dont know what ingredients have common, why did you recommend it because the boss says? Then how do you recommend a dish to a customer without understanding preferences? The only think she knew is that customer likes chicken and salad, so she could either recommend another chicken dish that has veggies or salad, say all the other salad options, or ask customer preferences and say the menu dishes that fit those preferences. This is a management problem, people that dont know the menu and how to resolve the simpliest problem shouldnt be taking orders.
@HarryFrost-qu8th8 ай бұрын
Not a difficult customer, this is more like a lack of service in a restaurant. A customer should never have to escort themselves to a table especially one that wasn’t pre-set with cutlery. Plus the waitress didn’t present herself to the customer with an introduction either. Also there should have been a sign alerting customers that a particular dish is not on the menu for today.
@mistofoles2 жыл бұрын
"Is it nice ?" Well the waitress isn't likely to say "No, it's shit", is she ??
@zhanarayapbergenova71672 жыл бұрын
Yah you r absolutely right👌, that's what she supposed to say.
@daisy49472 жыл бұрын
But i personally say "no" if the food is not good LOL (being honest)
@kakkj3069 Жыл бұрын
Ma'am your laughing is so Awesome 🤣🤣🤭
@nevarsangmasangma47462 жыл бұрын
Very well. Thank you so very much
@zhanarayapbergenova71672 жыл бұрын
Thank you dear 🙂
@quocviethan17575 ай бұрын
Its obviously staff's mistake. There was no greeting as the lady came in. Then the waitress passed through her table and ignored her😅
@Tunahh994 Жыл бұрын
There’s also this one phrase if someone is being like that and you have to close the conversation you will say thank you for your patience as said by our instructor
@yownisss_3 жыл бұрын
I searched for this. We have an assignment too.. This would help.
@zhanarayapbergenova71673 жыл бұрын
Good to hear that 😊 , good luck 👍 we had fun while filming this 😅
@yownisss_3 жыл бұрын
@@zhanarayapbergenova7167 yeah. Thank you 😊
@treeherder22012 жыл бұрын
Truth is...In the real world.....better think twice about returning your food multiple times over dumb whiney stuff.....That last time you may get some extra protein that you didn't pay for (courtesy of an employees trip to the bathroom with a p0rn app) or a little chunk of something that has been eaten before and already traveled through the digestive tract. I worked in restaurants, and YES that happens. WAY more than you think.... ESPECIALLY in the high end ones.
@thaidaily2446 Жыл бұрын
Thanks for this clip.
@humanscandoanything51542 жыл бұрын
have a happy day you are strong
@ankushkumarankushkumar37142 жыл бұрын
Thank you
@chemutaipetra6710 Жыл бұрын
Great one 👌
@Thukai-Operater Жыл бұрын
In summer who would you like to drink hot water Ask cold warter or room temperature water
@rossel86272 жыл бұрын
This also happened to my job, the problem was there's a hair on the food and our TL offered a new food but the customer doesn't want it instead they just did not pay the food that they have already eaten.
@imalone69046 ай бұрын
lol, i can put my own hair can cheat like that 😂
@nguyenkim4302 Жыл бұрын
Nguyen Kim Good music
@ebongannick25875 ай бұрын
Thanks for sharing 🥰
@myatbhonekhant61852 жыл бұрын
Thank yo so much
@jalaluddinbarati856 ай бұрын
Excellent
@forproject0829 Жыл бұрын
Best actors 👏👏👏
@ha439 Жыл бұрын
🤣🤣🤣🤣 Good Job.. Thank you for sharing knowledge
@skbahar7864 Жыл бұрын
Manager never can touch the food in front of the guest 😆😆
@marisamorais3150 Жыл бұрын
This is how restaurants fail lol. Not apologizing for the customer rudness but this is normal in this business. The customer had already a bad experience by waiting to long and have to sit by herself, which shows workers arent paying attention. To compensate that initial complaint you need to give the best service possible. Cant go recommend a dish you dont even know what has in it and without knowing what the customer likes. She order chicken salad, maybe there is another chicken dish to recommend, if not let the customer know other salad options, or just ask the preferences and try to find a fit, finally when recommending a dish the customer didnt read on the menu you should inform about different flavours that some people might not like, like its sour, sweet, spicy, salty etc . Waiters that dont know the menu shouldnt take orders. As simple as that
@nuruzamallate7172 Жыл бұрын
Thanks
@bhatsuhail80152 жыл бұрын
She serve her from the right she should serve her from the left
@zhanarayapbergenova71672 жыл бұрын
Absolutely right!💯
@runbou34852 жыл бұрын
អរគុណThank👏
@loochoumui1297 Жыл бұрын
Why is this salad is so sour. Where got fresh, where got fresh, even your flower is not fresh?😂😂
@mohamedirkash803 Жыл бұрын
Amazing
@sirajgamingworld11563 жыл бұрын
Nice video continue
@zhanarayapbergenova71673 жыл бұрын
Thanks for your comments 🙂
@akomasuquo452 жыл бұрын
Nice one
@abcdefghijkl904 Жыл бұрын
She is not fussy customer after experience poor service and food she's just complaining in a normal way. Fussy customer like her after bad service and food are blessings
@saltanatroma14163 ай бұрын
Water in wine glass
@jalaluddinbarati857 ай бұрын
Even the flowers are not fresh😂😂😂😂😂😂😂😂
@YesicaHerrera-ih5qp7 ай бұрын
You're very hungry and order water first 😂😂😂
@Mmeesaolao2 жыл бұрын
So funny and lovely 🤣
@zhanarayapbergenova71672 жыл бұрын
That is good comments 😂 thank you 🥰
@vshealthcorner39303 жыл бұрын
Really so funny😂😂
@Dong-TevesАй бұрын
Ang galing
@alisus3448 Жыл бұрын
I don't expect He is as a supervisor
@urjiijiimmaa4319 Жыл бұрын
Flowers is not fresh😂😂😂
@xcvbnm078-_4 ай бұрын
Wait...I wasn't expecting the music.
@bidhanpandey83 Жыл бұрын
If you don't know what is this call your manager 😂
@asmitachhetri940910 ай бұрын
😂😂
@gymofsimulation2 жыл бұрын
When people go to eat in restaurant in maybe a COVID-19 virus environment, where is the best air circulation ? haha
@ebonynicholson45792 жыл бұрын
U should not say hot water it's room temperature second you should tell the guest what's not available on the menu as you enter the table because the guest is already waiting along time u Don't wan to upset he/she by telling them am sorry we don't have this.
@zhanarayapbergenova71672 жыл бұрын
You're absolutely right
@par3114 Жыл бұрын
Even your flower is not fresh is very important hahaha🤣🤣
@yanasukmana2748 Жыл бұрын
Nice
@faisal.comilla.9817 күн бұрын
The following experience happened to me several times while going to a restaurant with my wife. Waiter greets my wife and gets order. Since my wife typically orders multiple items, the waiter totally ignores me without asking (and not even greeting) anything. Therefore, I need to call the waiter again to give my order. Then the waiter comes back in the middle of meal time and communicates only with my wife to make sure that everything is okay. Finally, the waiter comes with the bill at the end and communicates with me for the first time. I wanted to ask you whether it is normal for a waiter only to communicate with female guests unless the time comes for the bill payment (and, expect a generous tip from the male guest)?
@yvespenaflor46102 жыл бұрын
If only we have a law were we can slap a rude customers lol. Btw this is funny vid 😂
@paulsamuel3107 Жыл бұрын
🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣, if we had a law that we can slap our guest if they don't accept the dish, you know what? That will be my greatest opportunity to teach the guest a good lesson 😅
@paulsamuel3107 Жыл бұрын
The hidden Rambo Skills 😂
@mistofoles2 жыл бұрын
"Would you like to order hot water or cold water ?" Ohh, the agony of choice !
@zhanarayapbergenova71672 жыл бұрын
Right?!:)
@learnenglishanddrawingscra88272 жыл бұрын
@@zhanarayapbergenova7167 would you like to have warm water or cold water ?.. mam .. I think this one is correct
@zhanarayapbergenova71672 жыл бұрын
@@learnenglishanddrawingscra8827 think so👍
@golgumbazguide...41138 ай бұрын
Woww
@beapulvinar1957 Жыл бұрын
I'm related to the unavailable menu Hahaahhaha
@dre2juicy2312 жыл бұрын
I would be mad too having me wait 10 minutes to get a menu and having to get my own table
@AvesPasseri-Jinysvet Жыл бұрын
I would not even think of waiting for a table... it is so uncommon where I live to be led to a table first. I can chose the one I wish. :-) And I can also chose to leave instead of gettting nervous and angry at the staff... :-))
@cynderazuleehirgon3684 Жыл бұрын
They look understaffed. Those employees have a lot of things to do in between customers so no wonder you have to have little convenience of waiting 10 minutes. Grow up
@user-iz1vt6br1k11 ай бұрын
@@cynderazuleehirgon3684
@WISISI Жыл бұрын
Mantap
@jalaluddinbarati854 ай бұрын
wow❤
@Scratchingforcash Жыл бұрын
There is no reason to be a jerk in any restaurant. Go somewhere else if you don’t like it.
@kothu44685 ай бұрын
I cant download video
@heney79773 жыл бұрын
🤣🤣it will be double price because u so funny miss
@anisaupdi1247 Жыл бұрын
even your flower is not fresh😅😅
@jalaluddinbarati854 ай бұрын
Even your flower 🌺 is not fresh😅😅
@kishorebrobrobro124116 күн бұрын
And the business goes down
@siya6715 Жыл бұрын
Even your flower is not fresh
@aarizabdulaziz10 ай бұрын
Some sop are skipped
@jalaluddinbarati857 ай бұрын
Was this a hidden camera?😂😂😂
@azizbeksaydullayev1801Ай бұрын
At the finished your 😊
@apatientperson360 Жыл бұрын
🤣🤣 best actor's 👌
@luckymahara91753 жыл бұрын
Waiteress is like trainee
@zhanarayapbergenova71673 жыл бұрын
We were just acting here) this was for our assignment. We tried to make it a little bit funny)))
@user-sl7hq4yj1v3 жыл бұрын
👍🏻
@usoenaing-re7xh4 ай бұрын
This manner is very wild .It manner dont make for all people.
@Emmas-travels-trips2 жыл бұрын
This made me lol
@HoangNguyen-kd3ut2 жыл бұрын
The sound is so bà!
@arrukukun46932 жыл бұрын
Why is this salad sour... Because we put salt in it
@skbahar7864 Жыл бұрын
water served in white wine glass i mean I'm not getting it
@LaxmanKhadka-xe5lu11 ай бұрын
This also happened 😂😂😂
@aakashmaddheshiya113 жыл бұрын
It is good one to teach english
@kingsleysalvo86742 жыл бұрын
its not an English country, so?
@anilmagar802 Жыл бұрын
Wow
@crasoponce13382 жыл бұрын
hông cười được miếng nào luôn
@kadekdodik206310 ай бұрын
diperkirakan
@boomsaveanimals75033 жыл бұрын
She's so cute..
@uinandoextra26752 жыл бұрын
Just remind them you know where they live
@samuelsmith600 Жыл бұрын
When I was a waiter, I don't like that... and it doesn't know how to handle it.... tskkk
@erphuachoices4930 Жыл бұрын
She's suppose to make the customer aware of the available dishes 🙄
@lungalebvk28442 жыл бұрын
Wrong glassware
@kyawminhtun17982 жыл бұрын
👍
@sahilwalia2487 Жыл бұрын
Where is your gloves 🧤
@mitko94142 жыл бұрын
I was pretty sure this is a parody and when the guy grabbed the mushroom with the fork I was absolutely sure he is going to give it a taste :D WTF I just watched :D
@gladysalice2942 жыл бұрын
😂😂😂me too..I was like..dude you really gonna taste the mushroom 😂 lol