Yes, and she was very knowledgeable about jacks.

We're happy we could help!

Happy to help!

We're so happy we could help you!

Darn tootin' ...you're a good speller I rekon

Thank you!

We're happy to help!

@@SafeJacks Followed everything in video you show... the jack bottle is doing good under my motorcycle lift table 😎

@@MitchsScooterStuff That's great to hear! We're so glad we could help get you get your tools back in working order.

Thank you!

Mine stays open as well and won't go down... I even unscrewed the lock totally to bring it down, but no amount of pressure will bring it down. I've tried bleeding, still nothing works

Hi there! That's a safety plug put there by the jack's manufacturer. The purpose is to avoid over pressurization of the jack.

Hi Jonathan, The necessity for bleeding your bottle jack will become apparent once you begin using it. Often when a bottle jack is shipped to you, the sideways orientation and shuffling of the package causes air to get trapped and the jack will not work correctly. If your jack will not support its rated load, seems "squishy" upon lifting, or won't lift at all, then a good first step is to bleed it. So in other words, it's not necessary until proven necessary. We hope this helps! :)

Hi there! That's a safety plug put there by the jack's manufacturer. The purpose is to avoid over pressurization of the jack. There's no need to interact with this component.

While we don't have a diagram of our own to show you, Tec-Science has a great visual of the inner workings of a bottle jack. www.tec-science.com/wp-content/uploads/2019/07/en-liquids-pressure-hydraulic-jack-components-parts-1024x576.png This doesn't specifically show where the air gets trapped but here is a brief explanation: When a bottle jack of this style has been stored or used on Its side for instance, there is a pocket of air where hydraulic fluid in the reservoir would normally be. This is where air can find Its way into the pump piston. When the jack is used normally again and the handle is pumped, this air is being moved from the pump piston, through the system, and under the power ram. This combination of air and hydraulic fluid moving the ram is what may make the jack seem "bouncy" or "squishy" when supporting a load. We hope this answers your question!

Good morning, did you try the steps to purge the air already?

Hi Raphael, We're very sorry to hear you're having this issue. If you purchased the jack through Safe Jack, it's our priority to help you and determine where things went wrong. Each and every jack we send out is tested to confirm working order, as part of our pre-shipping process. If this is the case and you've tried everything to get it working, please contact us by email (info@safejacks.com) or calling 1-800-627-8088 for information on our 2-year warranty. If you didn't purchase the jack through us, it's possible there still may be an included and valid warranty, depending on the date of purchase. Omega jacks include a 1-year limited warranty (found on page 7 of the user manual) here: www.shinnfuamerica.com/Owners%20Manual/10065B%206TonSidePumpBottleJack/2826 allowing for repairs or replacements without charge when the jack fails to work under normal usage, due to defects. Thank you and please feel free to contact us with further concerns, comments or questions.

We're sorry to hear this. If you purchased it through Safe Jack, please reach out to us at (509) 735-2106 with your order number ready.

Keep it in a plastic bag.

Next time Keep it on the dashboard so it is infront of you all the time.

If you ram won't lower, go through the steps of bleeding your bottle jack to see if you can get the ram to move. If that doesn't work, give us a call.

@@SafeJacks what happened was i wasnt putting weight on the jack. Before you lower it try putting your own weight on it. thats what my problem was