"listen, not just with your ears, but your eyes as well" .. people very much underestimate the loudness of body language. It can speak volumes more then the words sometimes.

As an entrepreneur, training your people is the highest form of effective, necessary communication. When you are training those in your organization the best way to prepare your people for the “game” is to ROLE PLAY. You role play EVERYTHING! Let me give you a few examples. When I worked in the insurance business, it was important to be able to give a great presentation to the client. BEFORE you can give a presentation however, you had to be able to get into the house. We started our training with “how” you knock on the door. We had a specific, friendly knock. We role played the knock. Then, when the prospective customer came to the door, we role played what to say. We role played to all the possible responses that the customer might give you at the door. We role played “qualifying” the customer at the door. We role played saying, “May I come in?” We called this whole process the “door approach”. If you have never gone “door knocking” before, you will find that it can be a very intimidating act for he or she that is knocking. YOU BUILD COURAGE AND PERSEVERANCE THROUGH DRILL, PRACTICE; AND REHEARSAL. When you role play, you have the opportunity to see what your trainees are doing right and wrong. Obviously, you reinforce correct technique and you correct faulty performance. Additionally, you may also learn a new technique from the performer that you hadn’t thought of. Another thing that happens, that is incredibly positive, is when they ask YOU to roleplay the part of the performer. When they switch roles with you they are about to give you the scenarios that are causing them difficulty and hardship in the field. When you solve these issues for them you have accomplished two important things. First, you have answered their question and uncovered an area that needs work. And second, you have established more credibility for yourself as the leader. Here’s a major irony of teaching and training: Much of the time, the trainer will learn more than the trainee. Let me give you a negative example. A couple of years ago, the executive director of the library where I worked, decided that we should have a person “meet and greet” our patrons when they walked through our doors. All she did was assign people to perform this task, without any instruction, an hour at a time. The only people that were able to effectively perform this task were the director herself and me. Why? Pretty simple, right? Never assume. Always begin training by explaining the why and because. Always explain what you are trying to accomplish. Always show the trainee how to do it. Always observe the trainee performing. Always track the results. Sound familiar? PESOS, (SEE BELOW) my friend. It is always necessary to give CCDD. Clear, concise, definite, direction. Our director, in her wisdom(?), blamed the performers. When a seemingly simple task that has been assigned is not performed as EXPECTED, you should first INSPECT to see if the proper direction was GIVEN and RECEIVED. Never assume that your instructions are understood. Always have the performer give you FEEDBACK to be sure they know what is EXPECTED. The PESOS Training System In business and coaching, you as the leader, are constantly teaching and training. What’s the difference? You go to school and receive a high school education. In the business world you receive both an education and training. Ask your high school sophomore if he wants sex education or sex training. See the difference? There is a simple way to train people to perform. It’s called the PESOS system. Mexican money. Here’s how it works. It is, of course, an acronym. P-repare E-xplain S-how O-bserve S-upervise The first thing that you do is to PREPARE your pupil for the task. What is it EXACTLY that you want me to do? What is the why and because that makes the task important? Where does it fit in to the “big picture”? Etc. The second step is to EXPLAIN how the task is to be performed. Step three is to SHOW your student how to perform the task by performing it yourself. Number 4: You OBSERVE the mentee performing the task. You do this for as long as it takes for the student to get the job done right. You critique, analyze, and continuously correct until you are happy with the quality of performance. Finally, you supervise. What does that mean? It means that you track the results. If the results are not satisfactory then you return to the OBSERVE step and make the appropriate correction. If you are receiving good results than you move on to the next task and collect your PESOS. In this way, the student will also become the teacher/trainer. You are building your organization and developing your leaders.

Thank you so much, this really helped me a lot. I had never been able to communicate correctly nearly in my life. I’m a shy guy but I’m also listener. I have a lot thoughts and opinion in my mind but don’t know how to convert or paraphrase it to have topic. I over think a lot because I’m afraid the audience that I communicate with gets awkward and on my authority failed of health of the conversation. Until I watched this video, I just broke out my comfortable state and earn polished new skill..

#BTA91 Whats Good for them - what will help the other person Stop using filler words -Un professional Use Intentional Awkward Pause -Shows you are listening Question for Clarification -Ask how do you mean ,, then pause Know the End goal - stops you getting into off topic tangents

Imma save this video. It’s gonna save my sanity.

Knowing the end goal of conversation really helps in keeping the conversation on proper track. Thanks Evan.

Trusting a speaker is the best way of learning communication instead of judging before ends up speaking and try to be the first one to listen and be the last one of speaking.

Pausing and listening more gets you more information than you could have asked.

Practice being the last to speak ✨

Also showing them that you cared is by listening, being there by there side, helping them out, doing things with the people you love and cared for, but don't forget to care and love yourself too

This was more about listening rather than concentrating on addressing concerns, emotions, or ideas. Communicating from a place of building community, friendship, and harmonious action leads to forming your communication in a way that is empathetic and powerful.

I'm really going to implement "IAP" I really connect with Marie and it's something that I definitely see can change in my communication.

Thank you, I love the listening skill, because I learn more when I listen.

The clarification rule was great to ensure that i never “assume” i understand the other person

Two way street, listen, stop uhs, ums, you know what I'm saying? Let the pause happens. Think of others. Any doubt what they're saying, "how do you mean?" Know the end goal, "did you want to know how she felt?"

This was a good video. I am going to try to be a better listener.

The Intentional Awkward Pause is amazing! So effective! Other person just keep going deeper, telling you what's really on their minds. :) #BTA72

This was a bomb ass video it helped me alot!

I needed this today. Every day, I go out of my way to hone in on my communication and listening skills. I bombed today at work with a few clients due to my lack of effective communication. But thanks Evan! You're a lifesaver.

My dear Evan! your videos are always great , informative and inspiring. I have a special request . It is to have something inspiring to those who are under tough circumstances like refugee especially in Syria by directing a video to them to boost their motivation Thanks a lot

Good 😊 day Evan and team good advice. We all in a away have lost the art to communicate effectively, what with all the social media that contrent us to a few characters. Keep them coming ✋🏼💯🙏🏻👏👏👏👏

Explaining other people and communicating every person

More pausing! Evan I thoroughly appreciate you and this amazing channel you have put together! You have blessed more then you know! Can you give me a link to your book of choice. A book that you authored. I would like to send it to my following. I appreciate you!

listening to people is a perfect rule to follow....will start following summarily!!

Thank you so much for this video Evan 😊 ❤️ 🙏

Hello, Evan. I will start using :listen to your partner and don't interupt them ,cause some time I get too emotional and start interuping.

Thank you so much for your good work. This video helped me to understand why sometimes I feel bad about conversations I've had. Greetings from Poland and God bless you!

Saying um was what stood out and using filler words. Thanks for posting insightful

Love love love ur channel Evan. Keep inspiring !!

Thank you for the information. This improves my communication.

Awesome video I learned so much in such a short amount of time. Thank you 🙏

Gotta go with think about others how can a person see you importance if you don't really see theirs👍

Best way of communication is listening. When you listen, you learn. When you are talking, you are teaching or just telling. #BTA49

Think about other people. Question for clarification. Practice being the last speak. #BTA8

The end in mind! Love it!

This is priceless !

Love your content dude! I watch your content every day. Learn something new every day. Appreciate it greatly.

This is golden! Love it. Thank you so much! #Believe

Finally got what I needed most

I will practice listening more then talking! From now on

For sure I’ll start doing the IAP technique!

Every time I try to do what's good for the other person, I get told it wasn't good to assume or get told I'm trying to take control when I'm not. When I go with the flow of the other person's needs, I get called lazy. If I ask to clarify, so don't misunderstand I'm treated like I'm not listening. When I communicate thinking I did understand, I'm told I act like I know it all, which I absolutely do not. I am getting tired of even trying to communicate. I always end up on the short end of the stick.

Know you’re end goal and IAP, really good techniques

Being autistic I’m trying my best to communicate with people outside my friend group. It’s anxious and scary sometimes.

Best one so far

Thank you so much... This really helped me

GOOD MORNING EVAN, this is the first thing in the morning i did while having coffee, THANK YOU :D

Wow thanks as always +Evan Carmichael "really important video"

I love your videos!!!

This was a very insightful collaborative video. it validates what I already understood about effective communication but I did learn I can work in the IAP and filler words.Thank you for putting this together it

“Practise being the last to speak”

Evan this one i like it very much ,it touches the inner chambers of my soul i must download it. thanks

thank you Evan!!! gained alot.

Great video! Learned so many helpful tools

Wow, very helpful, thanks.

This was very helpful thank you.

Awesome information and Video. THANKS again for Today's message Evan. Hugs .

Thank you once again!!! Excellent tips. I specially like the "IAP" and Brian Traci with clarification question "how do you mean"

Really nice video....the content was really necessary for all of us ... Thank you and much more videos to come

your Videos are so inspiring .....

I think you're awesome! 😊

Evan good job very informative

😍😍😍😍

I will be practising the ......... IAP.

I noticed my "filler word" is "so" while editing a video. I'm definitely going to practice pausing. I can't wait to try Marie Forleo's awkward pause.

thanks van

Very useful.

Communicating your vision effectively will inspire the people around you to believe in your dreams.

I use um a lot and pause when I talk but I'm a great listener.

I didn't know that about Nelson Mandela. He was the son of a chief. So he had leadership skills in his blood.

Great viedo!

over quick like a pap smear! ROTFLM BUTT OFF! haha I saw this episode from marie YEARS ago, I DON"T REMEMBER THAT PART! ha

Great stuff

Luka? how does Evan get the permissions to use all these clips? I WANT TO DO SOME OF THIS FOR MY CHANNEL! I can really help more people! how do I get the permissions/? TYSM! #believe

I am going to try to express more clearly at he end of conversation

FIRST MOSTLY ☺😘

great video , it very useful and video helped me a lot . i hope you can have more video because i always watch and i want to improve english skills even more . thank you

Inspire✌✌

6:01 prime example

I try to listen carefully... then use the "So what your saying is"? And then repeat back With my husband but he gets furious and says I'm not going to repeat myself ... you don't listen to me and it starts an argument! :/

Casey

Listen before you talk. That's way the brain is in the middle of the way!

I appreciate men my girlfriend says i need too communicate better and i really do im a cancer shes an Aquarius shes older then me im 34 shes 42 and i really love her with all my heart please help me become a better communicater

as an NLP practitioner I find it still hard to talk to others.

After always getting sucked into my phone. I kind of forget how to communicate with people

To be interesting...be interested.

“How do you mean exactly?” Pause

how can I get a link with these business people

Wow every world Star start for make more Tree for #GreenPlanet

Julian Treasure should be here.

Be the last to speak! BTA01

Thanks very much more than this so good idea but you so much more than this 👌👌👌👌👌👌🌷🌷🌷🌷🌷🌷🌷🌷🌷🌷🌷🌷🌷🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹

no #coffee #vegan ! :P makes me headache all the time ... only tee :)

Canto you make a How to be ambitious AND have a family? How to have an own life AND have a family? How to make little ones listen without becoming a horror clown?

Time

Don't you mean what do you mean?

please hide alpha m"s wife s . he wont to show her on his videos

Hi Evan! I don't want to bother you but I will post this on every video I can until you answer to my message on facebook! Its a kind of threat really I guess...anyway 😁hope to know from you soon #Believenation #Help me

IAP