Hi Victor, please send us a direct message and we can look to assist you. Many thanks ^ Penny

​@FordUK Hi Penny, Thank you for your reply! I have a C-Max 1.1 Titanium Eco boost. It has Sync3 with navigation. But it has no connectivity! I cannot update my navigation, as WiFi is not powerful enough to reach my vehicle, I have tried downloading the update to my USB stick, but it did not work when I plugged it into the USB port. I have asked my local Ford dealer if they could do the update, but they refused as it takes too long! It would have been better to put a hidden modem in all vehicles to allow the use of this tech, if user wish to utilise it. I have connected my mobile phone to my sync and that works for calls and messages. But it will not let me load apps to vehicle like Fordpass. Sorry if I am harping on but it is frustrating that not all Sync equipped vehicle aren't able to be use effectively! Have a great day Vic

Hi Vic, I am sorry you are having to deal with this. Have you considered taking the vehicle to an alternative dealership to get the update done for you? You can find dealers here www.ford.co.uk/dealer-locator ^ David