How to Deal with Another Key Account Manager's Mess at Work

Рет қаралды 4,705

Күн бұрын

What do you do when other key account managers leave or are reassigned, and you’re left with the task of fixing the mess they’ve left behind? Here are 12 ideas to help you deal with the situation and recover from mistakes.
🔖CHAPTERS:
00:00 Introduction: How to Deal With Someone Else's Mess at Work
01:28 Accept responsibility
02:01 Understand the past
02:48 Form your own opinion
03:33 Don't badmouth anyone
04:13 Avoid over-servicing
04:56 Don't emotionally distance yourself
05:35 Be transparent
05:57 Change what needs changing
06:44 Start small
07:19 Ask for help
08:20 Follow through on commitments
08:38 Stay positive
09:02 Quick lap recap
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Пікірлер: 14

@kamcoach Жыл бұрын

📚 RESOURCES MENTIONED: Inherit Another Account Manager's Mess? 12 Ways to Clean it Up Now www.accountmanager.tips/inherit-a-mess-at-work/

@Angela-zu5bk Жыл бұрын

Thank you

@AS-wk2gv Жыл бұрын

I’m starting an account mgmt job and these videos are an asset to me in my new role.

@kamcoach Жыл бұрын

Congratulations on landing the new job! You must be very excited and I'm so glad my videos have been helpful!

@kamcoach 2 жыл бұрын

I'd love to hear from you any tips you have on how to handle problems you inherit when you take over an account? Let me know in the comments 👇

@exbishchick2487 Жыл бұрын

Love your channel I’m only 24 9 months in my account management rol, 9 months ago, there were 11 client success managers more senior than me, now they are all gone and I am inheriting a lot of messy work :( Your video just seemed to drop out of the sky!

@kamcoach Жыл бұрын

I'm so sorry to hear about the mess you've inherited! These challenging times are when we learn the most about ourselves as we overcome them. It's also a chance to reset relationships with your accounts and establish how YOU will manage them moving forward rather than hanging on to the ways the previous AMs did things! Hang in there.

@jessijuniper7687 2 жыл бұрын

Great tips as always! Taking responsibility is the best tip. Customers are not fools. They know that a new account manager means new changes. May take some time to build trust again, but that’s what the role is about. I had the opportunity to find the issue with the previous person, straight from the source, and that has helped me build new relationships as I am doing what he didn’t. Month 4 for me has been a great time so far.

@kamcoach 2 жыл бұрын

Thanks Jess and you're so right that customers expect a new AM brings changes and that's what they're looking for. Doing things the same way means the problems don't get fixed!!! Glad your new relationships are in a good place and you were able to sort out the issues!

@sajidsh911 2 жыл бұрын

Another excellent and very informative video, I am very surprised how this channel is not reaching out the level of views (success) it deserves. Mr. Brown you are true gold. Thanks for inspiring and training future KAM.

@kamcoach 2 жыл бұрын

Aww thank you so much! I appreciate the support. Biggest reason the channel isn't growing as fast as I'd like is because I don't publish enough content consistently. My last video was November!!! I'm hoping to do better this year. There will be another video next Wednesday!

@sajidsh911 2 жыл бұрын

@@kamcoach thats great to know... I dont know about others but I can say your videos have really helped me in growing my customer relationship skills and understanding the fundamentals of key account management. Thank you and looking forward to the new videos! Happy Friday ;)