I see what u mean i have had this issue with the genio s plus . That happens when the machine has a internal problem . I had mine send back to the store i bought it from and it was fixed . But bye its not ur fault . They say every three .onths my genio s plus was 2 months old . The tip is descale the genio models every month with normal descaling tablet . And every three months with the Dolce Gusto descaling fluid