This video is presented in American Sign Language with English captions and an audio track. [If you use a screen reader and need to access the caption file transcript, this may be accessed directly below.]
The Federal Communications Commission regulates communications by radio, television, telephone, satellite and cable in the United States.
By filing a consumer complaint, you contribute to federal enforcement and consumer protection efforts and help us identify trends and track important issues.
The FCC can help you with concerns you have about:
• Accessibility (captioning, hearing aid compatible phones, text to 911, relay services, and more).
• Emergency communications (for example, accessible emergency alerts, 911 outages).
• Internet (for example, speed, availability).
• Phone issues (for example, unwanted calls, spoofing).
• Radio (for example, commercials, promotions, interference).
• And television (for example, indecency, availability).
You can file a complaint (or ask us to help you) in the following ways:
• Online: www.fcc.gov/complaints
• E-Mail: DRO@fcc.gov
• Videophone: 844-432-2275
• TTY: 888-532-2275
• Voice: 202-418-2517
If your complaint is about a telecommunications service or billing issue, we encourage you to contact your provider to resolve your issue prior to filing a complaint.
If you file a complaint with us, we will serve your complaint on your provider.
Your provider has 30 days to send you a response.
For more information about the FCC and filing a complaint, visit us at www.fcc.gov/complaints. For more information about accessibility issues, visit us at www.fcc.gov/accessibility.
Thank you.