Drivers who hit your car always say a dry duster will take out the mark. The last dry duster cost me £1100. The garage told me that when one car touches another the bill will rarely be less than £500. My dry duster guy was all sunshine and light by the side of the road but when I called him to ask for insurance details he turned into a very different animal.

I've done this before but wasn't sure if it would work in present day. Dude hit and run my car leaving a wheel off and me stuck in the road. DVLA charged me £3.99 for his details and it was such a pleasure to write to him and advise him to get in contact before I send the police.

That’s great if you have the VRM. A DPD drive crashed into my car and drove off after a delivery at my address. A neighbour witnessed it but didn’t get the VRM. I contacted DPD numerous times and refused to give their driver’s details. I went to the police in West Mids and they did nothing, refusing to act even though the driver drove off without reporting. My neighbour believed the driver must have realised he hit my car. The Police did not do their job. I feel very let down.

This sort of thing makes me glad that I chose to live in Germany. Firstly if you damage another car you must attempt to inform the other driver. If you cannot do that you most inform the police. Just leaving a note is hit and run, that means 3 points on your licence a hefty fine, and a 3 month driving ban. If someone hits your car and leaves you just inform the police and they take care of everything.

I witnessed a collision between an exiting car and the one in the adjacent bay. The offending vehicle drove off and i took a note of it's reg. To be helpful I decided to leave a note under the damaged car's wiper. Whilst doing this the owner appeared and assaulted me because he wrongly surmised that I had caused the damage. Never again!

I'm confused by this. I used to work for a large insurance company and I know for a fact you can register a claim with only the registration number of the Third Party. Insurers have access to the UK insurance database and can request details about Third Parties as a matter of course. Quite often claims are opened like this because the Third Party has driven off from the scene but either a witness has given the registration number to the insured or there is CCTV footage which provides it. You also get claims started by drivers who have been injured at the scene of an accident and taken unconscious to hospital who only have the registration number of the Third Party from the Police. Someone's not telling the truth here, either the person asking for the advice or their insurance company.

I'm in the USA. My neighbor precisely did the same thing after hitting my car that was parked in my assigned place in front of my house. The neighbor left a note on my car, stating that the neighbor hit my car (visible damage) and wanted to discuss details about the repair. The neighbor did not provide insurance information. I reported the damage to my insurance company and...surprise! The neighbor is also covered by the same insurance company. I learned this after filing the claim. Now, I see that the neighbor is way more careful to either not park or enter too close to my car as that person parks or, n the case with that person's larger vehicles, opts for parking (illegally) in the handicap parking spot.

Any form that involves the DVLA will add a year to the overall claim!

My car was hit and was witnessed by someone who reported it, and then a claim was made. For a period of about 12 months the suspect kept denying responsibility and eventually got away with it. Broken system.

In the reverse of this ; I had an email from my insurers to say that I had damaged a vehicle in a car park, I had no knowledge of this , but it transpired that a 'third party' had taken a photo of my vehicle and passed it to the owner of the alledged 'victim'. I told my insurance company that I thought it might be a variant of the 'crash for cash' scam. To date I have heard nothing more.

The problem seems to be that unless you have reported the matter to the police and they have issued a S172 Notice, you cannot compel the registered keeper to reveal the name of the driver even if you get their name from the DVLA. Irrespective of who was driving, however, the insured car was involved in a collision causing damage and so your insurers should take up the cudgels without needing the driver's name.

Failing to stop, I worked in highways and often - through CCTV obtained registration number of vehicles who damaged street furniture, signs, kerbs, footpaths or barriers and failed to report it. The police were never interested in any failed to stop issues or helpful in any way.

If you have the Registration Number of the Vehicle the Insurance Company can find out who is the Registered Keep, as well as going to Police who will also do this on your behalf.

Shortly after I'd bought my current car, I had parked it in a public car part for a couple of hours only to find it had been hit. They had scuffed my front bumper and busted one of my front parking sensor and left no note. This particular public car park had CCTV and had a form for requesting footage. They would only hand over footage if you had a crime number, so I filed a police report. They deemed it was too small to do anything about so never provided a crime number, so I couldn't get the footage to file an insurance claim. Catch 22. Ended up footing the bill myself.

I came out of a supermarket one day to find that the rear light panel was smashed on my car. No note, no-one around. I found it easier to simply pay the £75 and replace the part myself. I now just park as far away from the doors as is possible... only people that care enough about their own vehicles to walk that far, park near by.

What do you do when you have someone who crashed into you, drove off, police given plate ID, then police turning around months later saying the hit and run driver is a ‘gentleman’ who bribed the police to take it no further. Apparently he doesn’t remember crashing into me! My car and his hire car, beg to differ!

Great video - wish you produced it years ago when a van driver reverse into my car and then drove off; tried to chase it up with Insurance agencies nor the police but they weren't much cop and the reg keeper of van said he didn't know who was driving. (Happened as well at KFC drive through) Fortunately learnt the hard way not to waste my ££/$$ on expensive cars / vehicles as many people don't care about others or their processions.

A few years ago I came out of a shop and a member of the public told me someone reversed into my car causing damage and drove off. He had video of the vehicle, the registration number and of the driver. I reported it to the police and was told to claim on my insurance. Something has gone very very wrong with our police and justice system.

Insurance companies have access to the DVLA database.

I once witnessed a driver hit a parked car in a car park. I was surprised when he got out and attached a written note to the damaged car and drove away. Being curious by nature I read the note. "HaHa, everybody thinks I'm leaving my details". I added to his note the registration mark of his car and my contact details. Apparently, the matter was settled a few weeks later. Uncontested. Nice letter from the damaged car owner.

I have this very situation right now. My car was damaged in front of cctv camera at my doctors. The surgery won't let me see the footage or give me the cars registration. I put a request to the police to obtain the footage and get the other drivers details but they said "its not something they would get involved with"

Somebody did that to me in the ikea car park, came back and there was a huge dent in the door. Either a trolley must have hit it or somebody did it intentionally. I asked ikea if they could show me the footage but they declined.

If it's only minor damage, it may be more cost effective to take the hit and avoid having a no-fault claim on your insurance history. Even a no-fault claim will increase your insurance for 5 years, regardless of so called 'protected no-claims bonus'. If you have more than one vehicle, the increase will apply to the others as well. The protected no-claims just gives you the same discount off a higher initial premium because you are now considered a higher risk.

This just happened to me last Sunday - will be watching this later, thanks. Atb Gus 👍

A car park is not necessarily a public place. Eg supermarket car parks, where most of the collisions where people fail to leave a note occur. Our local tesco is the practice area for the roy orbison school of motoring.

I have opened cases with insurance with the reg number alone, so I don't understand.

BBB, Thank you for the video. All the best to you and yours from the US !

Shouldn't the insurance company be contacting the dvla?

Unfortunately I need to add that my partner is going through a similar thing atm. The police typically aren't interested and, because the person stopped and gave her first name and phone number, they don't consider it a hit and run and refusing to give information. Her insurance however has said we only need the reg

I remember when a car drove into me in 1970, the driver gave me his details and car reg but refused to give me his insurance details and, being third party cover only myself, I had to get a solicitor to obtain that information and pursue the claim. Think things may have changed a bit now.

it varies on private property though, I had a nephew who had a snafu with a person at a gas station.

Happened to me a few months back in a car park. The idiots didn’t leave any details, just drove off and left me with a surprise when I got back to my car 🤬

That's a complete lie by the insurance company because they have special "Insurer Access" to the insurance database and can get these details just by typing in the reg no. (Or maybe the person sending the email is lying about it because THEY are the ones who haven't told their insurance company and so can't access the private insurance database).

Was thinking how to protect myself in this scenario and dash cam with collision detection is something that might prove useful, however, I was in court on a civil matter approx 25 years ago and had to sit through a lot of cases, one was a speeding ticket and the truck driver in his own defence took the stand a produced a tacograph record for that day and said it proved he wasn’t speeding. The judge didn’t give him the time of day and asked him if he had an engineer in court to read and interpret the tacograph readings and when he said no, the evidence was dismissed. In the event that I had managed to catch evidence on my dash cam, what would I have to do to get it admitted in court if I needed to rely on it to make my case?

What if your car is hit outside your house and the driver leaves without reporting, luckily you have it on CCTV and police charge him with leaving the scene of an accident. Then procurator fiscal drop the case saying not enough evidence?

What about the car parking companies (aka con merchants,?,) obtaining DVLA keeper details, to try and extort monies out of drivers and harass them, when most of the "contract" charges are not valid and they just hope people pay up, instead of fighting them? Is there any case law on DVLA assisting car parking operators?

This just happened to me yesterday on my front passenger door. I was parked in a B&Q in the open with no cars near me, I had about 4 empty bays either side and nothing in fron or behind, basically my car looked out of place as it was that clear. However the CCTV was not working as security explained so that means I have nothing to go on. Totally raged about it, absolute scumbags not leaving any contact. Probably don`t have insurance.

Might be a good rule of thumb to get a picture of the driver. More than likely the driver and the keeper are the same person I would wager. It's only one short step away from the keeper to the license which, of course, has the driver's picture on it.

In Sweden if someone damage your vehicle and don’t report it correctly then it’s seen as a hit-and-run and breaking of the law. It will become a police matter and all the cost of that accident will fall on the perpetrator and he or she will probably have to go to court.

My wife's car was damaged in Sainsburys car park. We asked for information from the cctv to identify who did it and they refused. It's a dead issue now but could we have done anything?

I thought that the Insurance Company would get the details and reporting it to the police would suffice? Is it actually necessary to carry this process out personally?

It is illegal to just drive away after an accident. Problem is the police are not really interested unless there is an injury or death.

Hey BBB - when are you going to do a video on people who drive around with no front number plate, and often in my area (East London) no rear plate either. I have seen these people creating dangerous havoc at trafflic lights and blatantly ignoring bus lane rules.

I had someone hit my front bumper in a car park. No details left- nothing 😕

Couple of years ago a car undertook me and sideswiped the passenger wing. They did pull up but before exchanging any details they left the scene The only information I had was their number plate and make of car. I reported all details to my insurance company and to the police. A few days later I was contacted by my insurance to let me know the other driver had admitted full responsibility and they authorised full repairs to my vehicle plus a curtesy car all to be charged to the other driver. After repair I had nothing to pay, not even any excess. Surprisingly, at renewal the quote was less, in fact much less, than the previous year's premium.

How is it legal or ethical that an insurance company could raise your premium in the event of a no fault claim like a car park dent? Surely consumer protection could prevent that from happening.

how do you force CCTV firms to give up their CCTV footage as ive had this happen TWICE and the culprit has driven off without leaving details, and nowhere would give any access to the relevant CCTV. i think guidance on this would be a great help.

A woman reversed into me at a petrol station, and tried to brush off the damage to my car (it looked superficial but it ultimately cost nearly £1000 to put right. She tried not to give details, but when I called the police she gave me an address, which turned out to be fake. I think she was borrowing someone else's car and wasn't insured. I asked the garage to save the CCTV and got my insurance company to contact them. In the end, the claim against the other party failed as my insurance company gave up too easily.

I was in a crash with a guy many year ago. IT was his fault and he admitted it, but said that he didn't want to go through insurance and would pay for the damages. So I stupidly didn't get his insurance information -just his DL and phone number. The repair estimate was about $1800 and he refused to pay, offering only $200. I refused and told him we will go though insurance, and asked him to provide the information. He refused saying "What are you going to do about it?". I told him "I'm going to call the police, and they are going to call you. You are then going to call ME back and give me your insurance information". He scoffed at that, but I did exactly as I told him. He called me back in less than 10 minutes.

you could just give your insurance company the reg and they'll instantly find the car and contact there insurance company. That's only if you have the reg though

Parked in an empty area of a retail park but that didn't stop a woman and her kids from parking next to me. One of them must have thrown the door open as it made a big dent and scratch in my car. Waited to talk to her, even got her to open the door to show how it went in to the dent, but then she just got in the car and drove off. I had the number plate, I had pictures, I went to the police to report this (Ayr, Scotland) and they were F*ing useless. Not interested in helping me at all. Ended up I had to pay to get my own car fixed. I'd might as well have been mugged in the street for what I had to put out.

I had a car damaged in a supermarket carpark. I was in the car at the time. A woman parked next to me and dented my car while she was getting out of hers. There was no argument about the incident. But the woman said because of her size she found it difficult to get out if the car as the car spaces were so small. I agreed with her, the spaces were not a suitable size for a modern car. If supermarket and chainstores or anyone else for that matter make parking spaces that small are they not at least partly responsible for damage??

Did you effectively breach GDPR rules by viewing third party CCTV footage? (this is a light hearted question, without malice). Love your channel.

In your case, how did you obtain the CCTV footage from the shop that showed the other vehicle denting your car? Did you just ask nicely after explaining the situation, or was there a form you needed to submit to them as well? I know businesses are often reluctant to show their CCTV footage to anyone but police -- did you get the police involved in order to see the footage?

I have had a similar experience in an rta when the 3rd party refused to give me his details because he was adamant that it was my fault after the police left the scene after I gave my details. Anyway I couldn't communicate with the other parties insurance company because I had no details. After 8 weeks I was being sued in a small claims court for damages and personal injury compensation. The terms of the court was full disclosure within 7 days of the hearing. The plaintiff sent me there statement of facts on the 7th day before the hearing 2nd class post and on the evening post on the Friday according to the frank mark on the envelope. It arrived Tuesday 3 days before the hearing. Anyway I defended myself against the insurance company solicitor and I was found not liable and the judgement was in my favour. He was furious with the other parties tactics and none compliance with the order of disclosure and especially when I had given full disclosure within 30 days of the hearing. I had took several photo's of the crash scene and relative vehicle positions and skid marks. It was found that the plaintiffs claim that he was struck by my vehicle on his side of the road was blatantly false and the near side front wheel of my car was in the grass verge and hedge row trying to avoid the oncoming vehicle that collided with me a good 3rd on my side of the road. The judge asked what losses I had incurred in the accident and I explained that I had over £1000 costs for the damage that I paid formyself because I had no details to counter claim. The judge said that he was very sorry that he can't award me any damages because I have not made a counter claim that . He also acknowledged that because of the details being revealed in only 3 days before the hearing it would have been difficult to counter claim in such a short period of time and unfortunately I couldn't be compensated. He did however chastise the solicitor and his company as well as the plaintiffs insurance company and was going to write to the head office for their shoddy and underhand conduct for their none compliance of full disclosure and my inability to counter claim in such a short period of time before the hearing because I have not been informed of who they were until I received the claim of damages and to attend court. I have not been informed of the outcome of the judge writing to the insurance company but unfortunately they are a very well known and large company who regularly advertise on the television. One would assume that such tactics wouldn't be used by such a large and reputable company such as theirs.

'Technical failure to stop'. What if it was at an airport? Would you have to wait for the owners of the vehicle you hit to come back from holiday?

As far as I was aware you don’t have to use your insurance you can settle any claim without going through your insurance, perhaps some one can confirm or disagree?

did this, reported to the police, they did nothing other than send me a letter saying "sorry"

Can you advise on the request for CCTV? I have asked a supermarket to provide footage of an incident and they stated that they will only deal with my solicitor. I instructed my solicitor to send them a letter requesting that redacted footage is sent directly to me and to retain unredacted footage until the matter is closed. The supermarket has since stated that they will only interact with my solicitor. At what point can I declare that I am representing myself? I have already paid my solicitor for his services (the formal letter) and do not want to incur more fees.

My insurance hod no issue making a claim on a carpark with only the reg of the vehicle as the owner just walked off.

5:33 I would report it to the police within the alloted time anyway. Two reasons, the other party may have reported it as they are obligated to do, and it is too easy to twist around and counterclaim as damage is likely caused to their vehicle, which would make me obliged to furnish details or report to the police. You do not need to be in the act of driving, or even in the same country as your vehicle to be required to furnish/report. Being parked is enough. As a side point,

Can you contact the dvla and expressly forbid them from releasing your details ?

Q). On the V888, could your "reasonable cause" be that you wished to purchase the other persons plate, i.e. for a Cherished Numberplate, and wished to contact them to submit your offer? (Nothing to do with an accident).

What if a car that hits your vehicle - the driver & owner give their details, then refuse to pay the money. Only afterwards do you find out to a car check the vehicle is not insured? Is this a civil matter or a reportable offence?

Would the insurance company not take ownership of the incident once you give the details. I would have assumed the insurance company would pay the fee to access the details on behalf of the claimant.

You may think I’m being pedantic but this is the second video where I have heard you use the expression ‘pacifically’ which means in a calm or quiet manner, I believe you mean specifically.

This is still a potential issue. What of a situation where someone in an abusive relationship moves away, but still has their car. Their former partner could track them down via this method, it is a simple lie to make up a 'collision' which gives them their 'reasonable cause'. 🤔

What if the registered driver does not give drivers details? Why cant the insurance company follow it up if they have the registration number, it seems the police and public can.

I'd like to know are the supermarkets responsible if they make car spaces so small that you cant fully open your door to get out. Some parking spaces are so tight that it's nearly impossible to get out of the car without the door touching the car beside it.

I had an incident where a car opened a door carelessly and dented my car. The Driver gave false details. I tracked him down via this method.

Things may have changed recently I am aware for sure that an insurance company paid out a claim against a car owner without their consent as their car was in their own driveway and the owner at work at the time of the alleged accident. A scammers charter

Very usefull information indeed.

Is there a time limit of 24 hours to report to the police? A car reversed out a parking space and into the side of my car as I was passing. The driver was extremely apologetic, promised full restoration and begged me not to report the incident. A few days later when I contacted him about the incident he denied all knowledge, stating the accident never happened. I attempted to lodge a police report, but the constable at the desk told me I was too late as the report must be filed within 24 hours. If I have another incident I will immediately make a police report, irrespective of how much groveling the errand drive displays.

To BB. could you give the latest definition of Public Place within the context of the Road Traffic Act 1988. Does reporting an accident to other drivers apply to supermarket car parks? Although I was a serving police officer in 1988 I fail to remember the extent of the definition of public place or was this added with a subsequent amendment to me retiring?

can you help please. i had an issue in supermarket car park. was reversing out and a car went in back of me, i believe im to blame, there was no damage, 2 weeks later i was contavted by 3rd party saying crack in bumper n, i contacted my insurance company. inncident was 12/8/2022. today is 29/11/2022. theres been no response from 3rd party. how long do they havew before its too late to follow up the claim on me. many thanks. ive read they have 3 months and 21 days. but my insurance said 6 months so im a bit confused or heard it wrong

So if the registered keeper responds "I don't know who was driving" (which may be a lie), then any claim you have fails?

Good advice.👍

People are way too vain and protective of their car. The cursed thing will pack in long before the bodywork.

I'm not a lawyer. i would take photo of the car + driver if I was in the car at the time, and a photo of the other car's bumper (just in case they tampered with the evidence). Be prepared to defend yourself should the other party say "Mate, you're gonna have to give me your phone" (so I can destroy any evidence you have against me), as I don't hand my phone over to (aggressive and violent) strangers. Contact the police online. Either deal with it independently or through your insurer. That's how I would deal with it. If aggression in imminent dial 999. Advise that an attack is imminent and that you might be obliged to defend yourself.

If a 3rd party damages your car, How much proof do insurers need to pay out and do you get penalised for it? - If it happens overnight and you have no witnesses or evidence other than the damaged car would they penalise you in anyway?

Wish I'd seen this 6 months or so ago when a small truck hit my car and ran while it was parked in a car park, leaving a big dent in my tailgate. A witness got a photo including the number plate. Reported to police and insurance. The police did nothing. Insurance were only interested in charging me a large excess to get it fixed and didn't seem very helpful at all. So in the end I just left it as it wasn't worth the effort or expense. It seems in London you can hit and run and get away with it even if there is solid evidence! So now I drive around in a cosmetically damaged and spoiled car through no fault of my own and reminded every day of the injustices that go on.

Can a person request video footage from any business if that video contains information on them or their property?

This all assumes they left their numberplate and not just their phone number. If they only peft their phone number what then?

Not wishing to say that you are wrong (it seems to me that it is your contact's insurance company that is incorrect), but I believe that insurance companies can identify the car owner's details given the vehicle registration as this happened to me many years ago, circa 2002 - 2003. I received a letter from my insurance company saying that a claim had been raised against me for an accident I had caused, having collided with another vehicle; "driven into" was the phrase on the letter. I was completely unaware of this collision. Briefly, the situation occurred at toll booths, after which many lanes, typically five at peak hours, converge into two. This is at the Birkenhead entrance of the Mersey Tunnel. The barrier in my lane had raised, I left the booth area and at approximately 20 feet further on I was forced to stop as I became aware that another car from the booth to my right was heading to the same tunnel lane. The other vehicle had also stopped and, since I had left the booth area a fraction of a second earlier and was approximately six feet ahead, I drove off. If anyone believes that I should have been paying more attention and aware of other vehicles around me, this was not possible as the toll booths obstruct vision to the right and left. I never felt or noticed in any other way this "collision" which was supposedly on the driver's side. Since it was peak hour in the morning, I decided that it was not worth the risk of communicating with the other driver and drove off into the tunnel. I assume that at this point the other driver must have recorded my number plate and raised a claim with her insurance company, who then found out my insurance company, who then subsequently contacted me. And for the curious who want to know the outcome, I informed my insurance company that an alleged "collision" had not occurred, pointing out that the other driver stated that I had "driven into" her when it would be impossible as my car cannot move sideways, and that if there had been a "collision", then why is there no damage to my vehicle. Almost twenty years have gone by and I have never heard any more on this matter.

*But what If the driver at fault registered false information with the DVLA then what can we do ?* 😐

Is it true that if the registers keeper can’t or won’t divulge who was driving. The keeper gets a £1000 is fine but No points. Is that A loophole there?

Many years ago my insurance company would not pursue a claim against the other 'at fault driver' until such time as he informed his insurance company of the accident to enable the insurance company I was insured with to pursue the cost of damage he had caused to my vehicle, and that I would bare the claim for damage and repairs to my vehicle on my insurance (fully comp policy) until such time as he did inform his insurance company and they could reclaim their costs. I wasn't aware until this accident happened that legally you are not obliged to inform your insurance company as they only act as a third-party. Got fed up of my insurance's non actions on my behalf and issued small claims court summons against driver of known vehicle for £600 - which was a lot of money in the 1980's and won the case.

Why do they call you registered keeper and not registered owner?

Please note your insurance don't like back deals all ways tell your insurance company don't believe Fred blocks get it fixed i pay he may not be insured that's why you pay your insurance 🤔

Dear BBB , i wonder what your view is about an incident i had about three years ago. I was driving very slowly through a car park of a public house. A car suddenly reversed into my car and caused a slight dent in my offside front wing. The driver of the other car apologised to me and admitted liability to his and my insurance company. However, a few months later when I came to renew my insurance I was told there would be an increase in my premium. I asked why and after pushing them I was told that there is a greater chance of me having an accident in the next year. How ridicules! I pointed out that I had been driving for almost sixty years at the time without being involved in an accident. I have driven all types of vehicles from motor cycles, cars, vans, hgv class two vehicles, fire appliance. I was also at one time a driving instructor and an advanced motorist. They would not accept my view that I was indeed a much smaller risk of having an accident due to the aforementioned facts. Nevertheless, they would not yield. Any views on this?

Am I being naïve? My undertatning: after a collision it a legal requirement -on the spot-to share insurance companies . The two insurance companies then argue this out........ often to a totally unsatisfactory -knock for knock-basis. To date i've kept out of people's way.

Well one can lie to gain this info, therefore in cases of an individual hiding from an abusive partner/family, this provides the abuser access. Hopefully this Government Agency understands how to insure this CANNOT HAPPEN

1:13 , "When you only have the vehicle registration"? They told them their Reg No?

Of course, this doesn’t work if, when you return to the carpark and find your car has been rear-ended by someone in the bay directly behind you and the bay behind is empty. Note, there was no damage when I retrieved what I needed from the boot just immediately prior to leaving, on foot, for my appointment. Clearly, the culprit had either, simply ignored it and made themselves scarce, ( by parking elsewhere in the carpark?) or, possibly, were unaware and simply left the scene - oblivious to the fact they had caused any damage? I suspect the person who dinged my car, as described here, made off PDQ! Repairs remain outstanding. The damage has not affected any safety aspects - just bent trim and a small dent. It is in a difficult area halfway up the tailgate.

Thank you sir 👍

What is the law regarding damage done by delivery vehicles off the public highway? As a lorry driver all the places I've worked have this printed on their delivery paperwork.

If they didn’t want it to affect their insurance etc the pen they shouldn’t have run into the bloody car then,simples

You'll never find me

The person left a telephone number not a registration number. So how can the dlva help without a reg number???????

I’m a little confused, are some car parks private land? Or dose the RTA still apply in this case?