How to fix the touchpad on HP Notebooks running Windows 11 | HP Computers | HP

How to fix the touchpad on HP Notebooks running Windows 11 | HP Computers | HP | HP Support

Рет қаралды 34,994

Күн бұрын

Learn how to test and fix the touchpad when it has stopped working properly on HP Notebooks. This video covers performing resets, updating the drivers, and testing the touchpad through HP PC Hardware Diagnostics.
Chapters:
00:00 Introduction
00:30 Turn the TouchPad off, then on again
00:48 Perform a hard reset
01:32 Update the drivers for your TouchPad
02:06 Test the TouchPad in HP PC Hardware Diagnostics
02:52 Run Windows Update
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How to fix the touchpad on HP Notebooks running Windows 11 | HP Computers | HP | HP Support
• How to fix the touchpa...

Пікірлер: 44

@intigamaliyev6157 2 ай бұрын

Thanks so much. I have been trying to fix my touchpad for 2 days but failure. with this video just 15 seconds I have fixed my PC touchpad. It is properly working now, I have watched so many videos since yesterday but no result. Thank you vey much!

@marksapian8500 2 ай бұрын

Thank you so much, did a fresh windows install and had to use a mouse the whole time until I saw your video!!

@ayesuzzaman9891 19 күн бұрын

after seeing 100s of videos and following various methods, finally the official one worked.

@mookhomakanyane5954 15 күн бұрын

Thank you, the hard reset worked for my HP ZBook. My TouchPad is working again 🙏

@shubhrojitnath 25 күн бұрын

the hard reset worked for me thanks

@mondalsanup 23 күн бұрын

Thank you so much.... it worked. like magic for my hp laptop windows 11

@pavanbasor4114 3 ай бұрын

Very useful sir Mera laptop hp victus ryzen 5 tha touchpad Kam nahi kar Raha tha lekin aapaka trik Kam kar gaya sir

@HPSupport 2 ай бұрын

नमस्ते, HP Global सोशल मीडिया सपोर्ट से संपर्क करने के लिए धन्यवाद! हमें यह सुनकर खुशी हुई कि वीडियो ने समस्या को ठीक करने में आपकी मदद की है! यदि आपको भविष्य में किसी भी मदद की आवश्यकता है, तो आप हमेशा हमारे पास वापस आ सकते हैं। एक मूल्यवान एचपी ग्राहक होने के लिए धन्यवाद। आपका दिन अदभुत रहे! सादर अभिवादन एचपी समर्थन

@yomamasapeach Ай бұрын

How is it this difficult for HP to fix this issue? Synaptics driver has A PROBLEM. Not a single update has been made to fix it. Infact the latest BiOS basically bricked the touchpad and made it unusable. I know it's Synaptics because another way to fix the touchpad is to disable and then reenable the driver on device manager.

@mondalsanup 23 күн бұрын

the second step worked for my hp windows 11 laptop..

@phearithyang2399 4 ай бұрын

tocuhpad on and off working for me thanks (Y)

@tryitwithdavid6586 6 ай бұрын

hp laptops have so many issues even new ones

@HPSupport 6 ай бұрын

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Could you elaborate more on the issue? May I know the product you are using? Let me know! Akhil_HP Social Media Tech Support

@darickfoxo7986 6 ай бұрын

Yeah I agree. Brought the hp envy 16 i9 from Best Buy a few month back. My first one day one the track pad was not working at all. Returned it the next day and they gave me a new one. All good up until a few days ago when the issue happened with this one. This will be last laptop I buy from them

@RodknockRhett 6 ай бұрын

*especially the new ones. The old ones were great. Build quality has dropped significantly after about 2013.

@kweenceejay 4 ай бұрын

i have the same laptop however it says, its not compatible with windows 11 how come? 😅

@ashu-kv2qt 5 ай бұрын

Its not even one year and my touchpad is not working properly and also there's no technical issues 😕 what im supposed to do

@HPSupport 5 ай бұрын

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the touchpad. I will do my best to assist you. There are several options for troubleshooting your touchpad when it is not working. Use the following procedures, until a solution is found: bit.ly/3ZwZKLW Regards, HP Support

@elguaripolo686 Ай бұрын

My problem: I press any key on the keyboard, and I can't click with the touchpad for couple moments (less than a second). I can't seem to find any option on ELAN settings to fix this, as the TP block. For any help, thank you in advance to anyone. Greetings.

@HPSupport Ай бұрын

@elguaripolo686 Ай бұрын

Update / solution: In mousepad configuration, the option of touchpad sensibility (highest). Fixed the problem. I can press any key and still click with the touchpad. Greetings

@HPSupport Ай бұрын

We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Regards, HP Support

@elguaripolo686 Ай бұрын

@@HPSupport I found it in a video tho, not the page you suggested. You could update that support page and make people check for annoying default settings. Thanks anyhow!

@HPSupport Ай бұрын

Thank you for being a valuable HP customer. Have a wonderful day! Regards, HP Support

@black_phantom 6 ай бұрын

I still cant solve problem with touchpad. I did try every possible thing and unfortunatuly still have the same problem. When I did the test , HP PC HARDWARE DIAGOSTIC TEST, in BIOS it working fine any problem at all. But when I try to do the same thing in Windows it doesnt work. Why ?

@black_phantom 6 ай бұрын

I have the HP ELITEBOOK 835 G8 and Windows 11 Pro

@HPSupport 6 ай бұрын

@black_phantom 6 ай бұрын

Thanks for replay but still the same issue. Could you just answer the question, why it works in BIOS mode but doesnt in Windows? Whats the problem ? @@HPSupport

@HPSupport 6 ай бұрын

As it is working in bios, it indicates that it is not an hardware issue. Please perform updates via Windows and HP Support Assistant as mentioned below to fix this issue: Step 1 Windows Updates - 1) In the search box, type and open Windows Updates. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Step 2 HP Support Assistant Updates - 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Regards, HP Support

@black_phantom 6 ай бұрын

@@HPSupport , like I mentioned above I did try every possible way to solve my issue like update/disable/able/uninstall/install drivers, Regedit, Update Windows, HP PC HARDWARE DIAGNOSTIC TOOL UEFI/WINDOWS, Reset, Hard reset, On/Off, Restart , HP Support Assistant etc. It still doesn't work. But it did pass the HP PC HARDWARE DIAGNOSTIC in BIOS not in Windows mode again and again. I can't understand 😪.

@HenrikPieters-vl9os 4 ай бұрын

Issue with trackpad with a reinstall of windows

@HPSupport 4 ай бұрын

@HenrikPieters-vl9os 4 ай бұрын

@@HPSupport trackpad doesn't work since I installed a non OEM version, it's a brand new one and the problem is that there is no good solution available. I'll bring it in tomorrow for repair.

@HPSupport 4 ай бұрын

In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - hp.care/3Vdsc5N Regards, HP Support

@MaryTaufa-w5m 5 күн бұрын

How can I toggle the button if the mouse is not working

@HPSupport 5 күн бұрын

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the touchpad of your notebook. I will do my best to assist you. There are several options for troubleshooting your touchpad when it is not working. Use the following procedures, until a solution is found: hp.care/6056lZd1C Regards, HP Support

@adriennezissu9368 6 ай бұрын

ma in ITALIANO ????

@HPSupport 6 ай бұрын

Salve, grazie per aver contattato l'assistenza globale HP sui social media! Capisco che stai riscontrando un problema con il touchpad. Farò del mio meglio per aiutarvi. Esistono diverse opzioni per la risoluzione dei problemi del touchpad quando non funziona. Utilizzare le procedure seguenti fino a quando non viene trovata una soluzione: hp.care/3UcjXWW Saluti Supporto HP