If your Hive smart thermostat stops working it can be really difficult to control your heating system or adjust the hot water. In this video we’re going to go through some simple steps to get your HIVE Smart Thermostat up and running again.
Let's start with the obvious, if you’re experiencing a problem with your HIVE Smart thermostat, start by checking for any HIVE App Outages - status.hivehome.com/ or
consult the maker’s website, manual, or instructions.
If restarting, relinking, or resetting your smart thermostat doesn’t fix the issue, then we’re going to need to look a little deeper and this isn’t something we can fix here. But don't worry, if you bought your boiler and thermostat from BOXT then get in touch and a member of our expert team will be happy to help. If you aren’t a BOXT customer then we’d recommend contacting HIVE technical support to get your smart thermostat back up and running.
Visit us at www.boxt.co.uk/
Or give us a call on 0800 193 7777
We’re available 24 hours a day, 7 days a week
Who are BOXT?
We’re a tech business with decades of experience in the home services industry. Our award-winning platform keeps our overheads low, which means no sales people, and more savings for you.
We’ve partnered with the world’s leading manufacturers (like Worcester Bosch) to get you the best products, and our scale gives us the bargaining chips to offer you the best prices and warranties.
Our ever-growing, app-connected network of over 10,000 Gas Safe Registered engineers means we can usually install your product within 24 hours. Plus, every BOXT job is audited, so you can be sure your installation will meet industry regulations and our high standards.