Ever wondered how your contact center could save significant costs while keeping up with the QA process? Brace yourself for an enlightening discussion and AMA where we unravel the potential of AI in transforming Quality Assurance in your contact center.
We'll take you through our early journey of automating QA processes, sharing our experiments with chat GPT and how its possible for any contact center to start to think through the process of using AI for QA.
The links to the episodes are in the comments section.
(also I apologize for the sound quality. I had the wrong mic plugged in so I'm sorry that it sounds like I'm in a closet.)
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