00:00 Intro
01:15 Closing the first deal
03:55 Enabling 662% growth in 2 years
07:00 Hiring the first employees
11:07 Challenges of building a team
13:47 Chasing success or running from failure?
21:25 Invest in sales and people
30:48 Documenting processes & getting organized
34:27 The struggle of breaking $8M
36:17 The catalyst of $10M to $16M
38:31 From vOIP to an MSP
44:07 Adding security to your stack
50:32 Fostering customer relationships
53:50 Motivating your employees and hiring the right fit
01:11:34 Shawn - What would you have done differently?
01:15:58 Jimmy - What would you have done differently?
01:27:47 In-Telecom: 2026 predictions
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What does it take for a Managed Service Provider (MSP) to grow from $8k to $24M in revenue in less than 10 years? The founders of In-Telecom will tell you how they did it in this episode of Managed to Succeed.
Learn more about In-Telecom: www.in-telecom...
Connect with Shawn Torres: / shawn-torres
Connect with Jimmy Burns: / ☁-jimmy-burns-80813324
Tell us what you think in the comments, and don’t forget to subscribe for more content about how MSPs have managed to break the $10 million ceiling!
About In-Telecom:
In-Telecom goes beyond being an ordinary IT provider; we are your **dedicated technology partner committed to your company’s objectives and expansion**. Positioned at the forefront of emerging technology trends, we possess expertise in technology integration, support, and development.
What sets us apart is our knowledge and skills that surpass other MSPs and our distinctive story, process, and exceptional team.
About Phin:
MSPs have been burnt over and over by large enterprises providing tools that don't quite live up to expectations. We've experienced the letdowns, so we created a product that defies the norm. Our goal is to save MSPs time, money, and brain cells with effective, easy-to-manage security awareness training that engages employees and changes their habits to be more cyber secure.
Connect with host, Mary Signorelli: / mary-signorelli-signat...
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