How to Pass the CritiCall Test

  Рет қаралды 8,803

9-1-1 Professor

9-1-1 Professor

3 жыл бұрын

www.911professor.com/
911 Professor shares their strategy on passing the CritiCall test. This video includes a quick explanation about scoring and a great approach on how to study for the CritiCall test.

Пікірлер: 21
@MomDateWithSashaJay
@MomDateWithSashaJay 3 жыл бұрын
Thank you! I have my test tomorrow and so excited!!!!
@jonathanorozco2619
@jonathanorozco2619 2 жыл бұрын
Hey How did it go? I have mine tomorrow, any tips?
@MomDateWithSashaJay
@MomDateWithSashaJay 2 жыл бұрын
@@jonathanorozco2619 I never ended up going because they’ couldn’t work with my schedule
@jonathanorozco2619
@jonathanorozco2619 2 жыл бұрын
@@MomDateWithSashaJay Oh that sucks. Sorry to hear that!
@MomDateWithSashaJay
@MomDateWithSashaJay 2 жыл бұрын
@@jonathanorozco2619 it’s ok, thank you though. Good luck on your test!
@mammithian
@mammithian Жыл бұрын
I somewhat disagree regarding studying to pass the test. Yes, reading up on the test, what they define as police/fire/EMS/utils. situations, and maybe taking a few typing tests would be good, or even as a warm-up. However, as Criticall states, it's not really something you can study for. You either have the ability to pass, or you don't, and just because you ace Criticall doesn't always mean you're going to be a good dispatcher. Side note, for those concerned, the math section is like elementary school level. Background and reason for this conclusion: 18+ years of 911/air medical dispatch experience. Took the test twice, after leaving 911, to help my current company establish some baselines for new hires. So, no skin in the game for me and zero preparation. Took the test at like 3 AM in the middle of my nightshift years ago. Now a dayshifter, I took it about a month ago after coming in for a short meeting. My scores were identical in many categories and not more than 10% one way or the other in the remaining categories. So, that is my anecdote/counterpoint, don't waste more than an hour or two "preparing," as anything more is not likely to make much difference in you passing.
@9-1-1professor8
@9-1-1professor8 Жыл бұрын
Hi and thanks for the comment. I think your scenario is great evidence that CritiCall test measured your skills the same each time. I've noticed a large improvement of scores amongst my college students but I'm thinking there may be two different things to consider: 1) Familiarity with the test, rules, types of calls, etc. as you mentioned. And typing speed as you also mentioned. 2) I'm guessing you probably did very well both times? I'm wondering if your tests scores were similar because you had already aced those skills and maintained them. Some of the candidates may be less-skilled in particular areas. If they can identify those areas and practice, it is possible to improve. As a teacher, I have to believe people can acquire new skills. lol. Thanks again for your example and opinion. As a seasoned dispatcher, you have a lot of insight into an often hidden field of work. :)
@ShyButterflyMist
@ShyButterflyMist Жыл бұрын
What website do I go to to check on the criteria for which scenarios go to EMTs, U, F, and P?
@AdventuresWithBrie
@AdventuresWithBrie 3 жыл бұрын
I have my test in 3days!
@_XOXOLOVELESS
@_XOXOLOVELESS 2 жыл бұрын
How did it go
@DavidGrub
@DavidGrub 4 ай бұрын
I just took the test yesterday. The agency I applied to actually shared my score. He said it was scored in 2 sections. One section, I scored a 93 (I assume that is percent) and the other was a number...I think something like 3800. Looking online, I see that it may have been keystrokes per hour?
@tanvirchahal8288
@tanvirchahal8288 Ай бұрын
Hey David, did you use any prior resources to prepare ? And can you tell what all you got in the test, how was the experience ?
@DavidGrub
@DavidGrub Ай бұрын
@@tanvirchahal8288 I didn't use any resources and I still scored what I think was well. I'm not sure what you mean by "what I got in the test". If you mean my score, I put that in my original post. If you're referring to the questions...it's a mixture of memory recall, decision making, prioritization, map reading, etc. Just don't freak out going in. Clear your mind and know that you are going to kill it.
@tanvirchahal8288
@tanvirchahal8288 Ай бұрын
@@DavidGrub Thanks David for the clearing my doubts, one more question I had was, is the test proctored, I believe you gave the test online, right ?
@DavidGrub
@DavidGrub Ай бұрын
@@tanvirchahal8288 When I got there, the 911 Operations Coordinator took me to a room and sat me down at a computer. He explained what the test would entail, told me approximately how long it would take and started the test. I think he said it would take anywhere between an hour and an hour and a half. I think I finished in a little over an hour.
@highlandspiper8838
@highlandspiper8838 Жыл бұрын
30.00 an Hr? LOL where are you a Telecommunicator at? Here your lucky if you see 16-18. Not to mention most people LOOKING FOR work can't afford 50-60 dollars for a prep-test for a job they likely won't even get a interview on. The fact is, in most places, if you dont type at warp speed and have very* good data entry skills, your not going to make it as a Telecommunicator, even if you do manage to get hired. Many Firefighters such as myself (ret)have plenty of skill in decision making, resource allocation , prioritizing ect...But the fact is, this is not what agencies need or are looking for in a Telecommunicator. If you peck, or dont type by touch alone, you will not be able to do this job. Likely you wont even be able to pass the test. This was a fallacy with many firefighters I knew who became disabled or otherwise unable to function as a firefighter and thought they would become a dispatcher as they "already were familiar with the Fire Service and had the skills." No. Being a responder is something most Telecommunicators cannot simply lateral over and do -and being a Telecommunicator is something most responders only have some of the skills for and also cannot simply lateral over and do. If you are a Firefighter/ LE /EMS and think you can simply switch over to being a "dispatcher" -unless you also happen to have very good data entry skills, your mistaken. If your a former or current responder I strongly suggest you take a data entry course or a gain very* good FAST /accurate typing and data entry skills, then apply. While FF/LE/EMS bring some, limited, valuable experience/skills to a Telecommunicator job, they are FAR from the primary skills that are needed. What is needed, is RAPID, ACCURATE, DATA ENTRY...While NOT looking at the keyboard(pecking). The rest will come fairly quickly. As for 30 a hr , it's unheard of here in North Fl. Maybe in some larger cities where the cost of living is higher. But in many locations Telecommunicators are widely looked at (mistakenly) as nothing more than "secretaries that answer the phones" in most Departments. And despite having the same- or even worse stress, do not get the same "high risk" retirement benefits. Again this may vary by agency, and certainly location, but it's true for large portions of the South -esp rural Departments and agencies.
@9-1-1professor8
@9-1-1professor8 Жыл бұрын
Hi and thanks for the comment. You are absolutely right that typing and data entry are a critical skill as a dispatcher; both on the CritiCall test and in practice in the comms centre. I don't know about "warp speed" but the most agencies set the typing standard to 35-45 wpm and, as you mentioned, the "hunt and peck" typing method will not be sufficient. And thank you for your comment and recognition that telecommunicators aren't often recognized as a skilled profession. It means a lot from an experienced responder. As far as wages go, I'm Canadian! In Ontario, our 9-1-1 communicators are unionized and make anywhere between $30-45 / hour with good benefits and pensions. That would be around $20-33 USD.
@RisingPhoenix-cf7om
@RisingPhoenix-cf7om 6 ай бұрын
I was thinkingthe same thing about $30.00 an hour 😂 and purchase the test for $50.00. Wish she would have clearly stated that she was talking in term of Canadian currency. Misleading but at least she responded with an explanation. Your comment caught my attention l, and hence; I am glad I read it. Thank you for your service as a firefighter. May blessings to you and yours!
@kiaramatthews2634
@kiaramatthews2634 5 ай бұрын
@@RisingPhoenix-cf7om in dc the wage is about 30 hrly
The CritiCall Test   Keyboarding Skills
3:58
9-1-1 Professor
Рет қаралды 10 М.
Despicable Me Fart Blaster
00:51
_vector_
Рет қаралды 27 МЛН
Mama vs Son vs Daddy 😭🤣
00:13
DADDYSON SHOW
Рет қаралды 36 МЛН
Interviews for 9-1-1 Communications (911 Operators)
11:13
9-1-1 Professor
Рет қаралды 6 М.
911 Dispatcher - A Day in the Life
24:55
South Metro Fire Rescue Centennial, Colorado
Рет қаралды 1,9 МЛН
Five Things to Know About the Dispatcher CritiCall Test from a 911 Dispatcher
8:26
I Tried 911 Dispatch
15:50
Michelle Khare
Рет қаралды 12 МЛН
4 reasons to quit your PhD program - When to call your PhD quit!
16:07
Psychology Professor's Viral Study Techniques: A+ Students Love It! (Part 1)
9:27
Despicable Me Fart Blaster
00:51
_vector_
Рет қаралды 27 МЛН