Great video Rapido! While it's always frustrating when there's a problem, it's teamwork and perseverance like this that never fails us! Thank you everyone for your patience as we worked with Rapido to resolve this problem!

Stuff like this is why I wish I could afford Rapido models. Y’all are wonderful

The honesty in this video is incredibly refreshing, most companies would try and cover up or ignore the problem but instead there is acknowledgement and then a solution. Nothing in this world is flawless, and problems are bound to occur once in a while. What matters is how it's handled and I appreciate how it's being done in this case.

I'm glad you're jumping on the problem with the motors need stronger motors

You guys are awesome! This just goes to show how much pride y'all take in what you do. Right on!

This is a great video by an even better company. Stepping up and addressing the issue despite the challenges the solution may present. Thanks for being up front about it. While I'm past the point of being able to fix the engines with CV values, I'm quite confident that the engines will come back fixed and ready for service. Can't wait to see them and I understand it may take a while, but I'm sure it will be worth it. Thanks, Neil Schofield

awesome work guys, glad you found the problem quickly and a fix for it. this is why i love Rapido Trains

I was just talking to Dave about my RS18 you guys have there, he said it was complicated, so I’m glad to see you all are working so incredibly hard to get everything fixed up! These V5 LokSound decoders seem to be problematic all on their own...my Royal Hudson is running beautifully now though as well, I’m proud to be a Rapido Customer ;)

Well done team on quickly and effectively dealing with an issue.

What a great company! You take full responsibility when you've got a problem and you get that fix out to us and stand behind your product. I'll be buying a lot more Rapido in the future knowing if I have a problem you guys will be there with the fix!

Nice that you are willing to cover the costs.. Very Classy...

You people at Rapido, are the BEST !!!!

Thank you for your honesty.

Thank you guys for addressing the issue

Rap;ido demonstrates that they care about their product quality. Thanks for the update.

Thanks guys

Hey guys! Thanks for the vid...you can bet I'll keep buying!

Great job and keep up the good no great work. OH! And I love my SOU B36's!

Good luck guys

What motor are you using in the Royal Hudsons?

I'll go down to the train room now and make the changes so! I only got mine Friday, so i havent even had time to run it. I really appreciate the quick resolution, and i also have NCE so this is quick and easy and not a real hassle!

Class act from y’all

Great Video, Can tell the CV's descriptions? technically what changes does, thanks so much

I have three brand new PRR RS-11s. I hope this programming change fixed the issue. I just could not turn down such beautiful locos!

Cost of original motor vs new... pennies, cost of opening all and reprogramming.... dollars. But you do stand behind your product and that is PRICELESS.

Commutators, axle bearings, winding ratio, and core balancing are the possible design weaknesses. Motor failure can often occur if the commutator surface is too rough and coal powder accumulates in the commutator causing a short circuits between windings. The Decoder registers lowering resistance as increased load on the motor, and in order to regulate speed, increases the motor current, increasing the current through the commutator shortcircuit. That’s what burns the lower quality motor irreparably, when connected with a dcc decoder. That’s why most motors last longer without DCC decoder. In analog rail control, the operator sees the loco going slow and usually turns it off. That is the reason why the bad motors survive longer with DC.

Pretty cool thanks for sharing

Thank you, Rapido! I'll fix my Tempo RS18.

Interesting to see that newer models will now use coreless motors in them, although I initially thought it would be like the ones Kato used in their P42 which were contained within the trucks themselves

does this affect the Tempo models? I have not taken mine out of the box. mind you watching the full video helped answer that question

Not related to the video, but when do you expect the RS11s to be available for purchase at one of your authorized retailers?

does this include the tempo sets as well

Do these CV changes affect the F10 problem at all? The independent brake only holds for 10 seconds or so.

I've got a question, if you're unit(s) come back after getting a motor replaced do you have to go through all of these CV changes?

This may be a dumb question, but do the B36-7s and RDCs share these same motors/potential issue?

my son just paid $300+ for a brand new Rapido RS-11 on Saturday 8-21-2021, and we read the manual and "wore" it in as recommended, and on Wed 8-25-2021, it just quit / the lights and sound were still working, but it just stopped rolling.. I picked it up and I have never felt a HO locomotive soooo hot.. Please let me know what options we have,.. Right now, we are looking at just returning it the place he bought it from / please let me know any thoughts of what to do before we return it.. thanks Eric

Does those cv”s work for the sw1200 “s to. I got 2 of the sw1200” s the RI and the soo and thay are running jerky on speed step 1 and 2 and 3 runs a little better .

Mohan, perhaps for the novice Digitrax users, advise which mode to program in. Ops, Page, Direct .. ??

Where did you get the skin for the digitrax throttle?

So this doesn’t affect the DCC ready models right?

Does this affect every single RS-18 with DCC? I just ordered one after a year of saving/searching and just want to be prepared for what I may have to do. I’m super excited for my first Rapido though! Hopefully the first of many.

What motor is going to be in the h6gs and will the 1392h6g have Leakey boiler pipes

Dealers that have this model presently in stock, would it have this issue?

Does this apply to the ARHS Lehigh Valley RS-11s also? Yeah, I haven't watched the whole video while typing this.

My classification lights only show a white light. No other colors. Off then white, then off, then white again. Any fix for that? I think green or red should show up too when you cycle F 11. Thanks.

Going forward all new videos should include an appearance by Janet.

How do I know if mine has the new motor or not?

at 4:11 your using i guessing professional ESU lok programmer. i have retail lok programmer.

BTW...Luv my new RS18 :)

I would suggest writing these CV’s on the bottom of the fuel tank with a sharpie. At the club GSMRM.org we mark the owner’s number along with decoder make, and top speed of the engine on the bottom of the tank. We have several sharpies. Silver for black tanks, and the opposite for opposite colors etcetera. An example could be 20 for the owner, TSU for Tsunami, 70 since we keep road power at 70 scale mph. ʎɹɹɐ˥

Shouldn't the tune at the end be Space Adventure? ;-)

just last night, 8-26-2021, I stopped off at my train club adn I saw someone unboxing a brand new Rapido RS-11, just like the one my son bought last Saturday 8-21-2021 / the were running it around the layout, per wear in instructions, and after about 40 minutes, it just stopped, and like ours, it was hot to the touch.. / I think these new RS-11's have a major drive train issue.. / Thanks

Hi I like your rapido trains I need rs 18 tempo train set

Why not be like Apple and blame the users? Great video and great people ( Not Apple....I mean Rapido Trains ).

The title of this video should be changed to "How to Prevent the RS-18 DCC Motor Issue"

Jason, Important things first. Make Jordan watch a 1960s Cyberman. Secondly, a trousers down message from a manufacturer is rocking horse poop! To fess up publicly is uncommon and by providing a solution first off, publicly is commendable. I used to work in the electro mechanical industry and right now I empathise with your pain. However, your customer base can only be reassured by your up front post. Mazel tov! Kindest Regards Stephen.

CYBERMEN FROM DOCTOR WHO SERIES.