This is a Shorter clearer video after the video of the actual jam removal. First you have to remove the tubes out of your way. How? go to Maintainance, then Nozzle check, when you hear printer starting to print immediately unplug it, this way you have clear access to the inside (no tubes in your way), then open front of the printer, On the right side you will see 2 white plastic wheels push to turn them to the upward direction, the paper will start to roll out as it would have if it was printing, keep turning the wheels till you get a good piece out to pull on or just keep turning till the pieces come out. If this resolved your issue please press like and throw kind wishes my way. Peace, Mumu.