good shout. 2 hours

Lol I feel you

We have that same issue! Did drilling the holes work out well? We even had a samsung pro come do a warranty call on it to figure out the issue and they were stumped as well but did not want to drill in for fear of causing damage. We are waiting on samsung engineering to contact us. Are you in the US?

@@surina777 I'm in the UK. The manually drilled holes worked fine and it was fairly easy to do. Bit odd to have to do it but glad it worked out in my case. Good luck with yours!

@@tobiecusson Thank you! Definitely considered drilling the hole, but not sure if the threaded holes were behind the plastic.

@@surina777 the holes are there but covered in a thin metal layer that needs to be punctured first. Once that's done run the screws in first before attaching the parts to make sure it screws in nice and easy.

@@neilread1 thank you for this advice...I'm still waiting on samsung to reply about this as I don't want my warranty voided if this is done. In fact I'd rather have the samsung pro back to come do it. It's quite amazing they advertise the freezers as reversible doors but then sounds like this issue is not isolated. Sounds like it stems from the factory itself.

I have the same issue. How did you fix? Thx

@@fdepaola I contacted Samsung and they deemed it "defective" and offered me a full refund. But you will see others have drilled through the plastic themselves and found the threaded holes. Yes, you should not have to do this yourself -- but after doing a bit of research on samsung refrigerator issues in general...I'm not surprised they have an issue with their manufacturing.

Just drilled through the plastic

Didn’t feel like going through their hotline and schedule a maintenance job

same here, no idea...

I didn’t do it on mine. Wasn’t even sure how. I can’t get the arm cover cap back in flush tho. Any ideas?

See here kzfaq.info/get/bejne/rq2ZnK-gl6ybgI0.html and possibly here kzfaq.info/get/bejne/pbmeqrN00dvWj6M.html

@@KristjanLaane Thanks a lot for the links

I found the answer. We have to because while using one side magnet is stronger, once wr reverse the door stronger magnet will stay another side and it will cause the air leaking.

Torge Martens I thought the same tbh

Had a nightmare changing the door hinges on my new Samsung fridge today. Not happy in the least!! Instructions were useless, plastic trim was a disaster to remove without damaging and this video made it look a breeze. @SAMSUNG If you are going to produce videos at least be honest with the end user as to how awkward your products actually are!! So my fridge was less than 1 hour old when I ended up putting scratches on the plastic blanking caps trying to remove them with something thin yet strong. Properly miffed with the experience!!!

O God I'm about to just leave it backwards

They should just ask the customer before ordering, what side do they prefer it open. I ordered mine online & did not know or even think about it & just assumed it would open from the right like my old fridge. What a stroke to change it....😐

@@FreshTopEnd Lol....I am also a Jason C 😁

Apparently we're not allowed to reverse the doors ourselves but must pay for this to be done for us!

Same one just reverse them.

I found the answer. We have to because while using one side magnet is stronger, once wr reverse the door stronger magnet will stay another side and it will cause the air leaking.

@@mertmentess where did you find this information We've just brought this fridge freezer and had to reverse door , don't think the seals were reversed and doors don't seem to shut properly

Hello I'm having a similar problem. My wire cover keeps popping up on the hinge side when I close the door. It says down fine with the door open but as soon as I close the door it pops up again. Do you find when you have your fridge door open that you can hold door and it moves up a bit?

@@markdanny1908 i had this problem. I realised after checking there is another plastic 'spacer' component on the underside of the fridge door that you need to unscrew and move over to the opposite side (although i didn't see this in the instructions!) This adds a few millimetres and stops the top door cover popping off.

After watching a video done by an actual customer, I have decided to keep the door how it is.

They came with mine at delivery, I ordered the same exact fridge that's they're using in this vid. And those extra parts were in it.

Yes, I am having second thoughts. I finally decided not to after watching videos done by end users.

There is that, but how about 5:39 where you have to balance the door on your knee while you fit the hinge on?!

whether you do it or not... there is no customer service from scamsung :D so you didnt lose anything :D