Thanks for the appreciation

Nice to hear!

Hi Michael. Thank you! Yes you can do this. As long as you can power the cameras either via a local psu or the usual way via a POE switch/injector. Yes just simply pop a microsd card into the camera and you’ll be able to playback. Remember to set either motion recording or full time recording. You’d have to set each camera up on the app separately. Please let me know if there’s anything else I can help with. Kind regards

@@HikVisionGuru thanks for your reply. I will look for a colorvu AcuSense camera. They do the 4mp but is there a 5 or 8mp version of it

@@michaelbaker6723 in the IP range they do 4MP and 8MP although the 8MP is only in bullet form at the moment, turrets are due to be released soon. In the HDTVI/poc range they do a 2MP/5MP/8MP.

@@HikVisionGuru thankyou

Hi Eddie! Any new owner would need to add the device to their Hik-Connect app, using the serial number, that would probably be easiest.

Hi Bruce, you would simply download the app on your wife’s phone, then click on login, then type in the credentials you used to register an account on your phone. So that’s either going to be an email address or mobile number, followed by the password you created. Hope this helps

@@HikVisionGuru Thanks for the speedy response. Followed your guidance and we now both have full access. Well done, great service....many thanks Bruce

Hi Wendy! To setup a DVR/NVR from factory? You can use a computer but would need HikVision’s sadp software to activate the device first before setting the IP address, and then logging in via the web interface to further configure.

You can playback video footage using the playback button, this is on the Home Screen of the app, in the top left corner.

Good morning! This would be possible only if your internet router has a static external IP. Do you know if you’ve got a static or dynamic IP? You would also need to setup port forwarding.

@@HikVisionGuru We have never had a static external IP; however, just a few Hic Connect updates ago we could be anywhere and yet fully use all those version's functions. Can we roll back to those days?

@@marshallsherman3757 Hi Marshall, your Hik-Connect should work absolutely fine when you’re away from the property regardless of having a static IP address or not. However, accessing your system via the web browser from another location would require a static ip or some form of dns.

@@HikVisionGuru Wow - QUICK! help ... Well, since I am not able to leave my local area network RF range to "view" images - I must not know how to tell Hic Connect to stop using the smart phone's current "location" - what am I missing?

@@marshallsherman3757 not sure I quite understand the last comment, sorry. So is it viewing the cameras on Hik-Connect outside of the property that you are having an issue with? But when you are on the same wifi as the NVR it works fine. Did you add the NVR to Hik-Connect using the serial number, or did you use an internal IP address?

Hi Alex! Yes definitely use Hik-Connect, there is no messing about with IP addresses then. Ensure that your NVR is up to date on the latest firmware and enable Hik-Connect on your NVR, and follow through the instructions on this video. Any further help just let me know

Hi Mihai! Yes we always setup the HikVision and ezviz doorbells on iPhone and android. Which doorbell is it you are using? Have you ensured that notifications are enabled for that device? Also checked the iOS settings to make sure that notification in general are enabled specifically for Hik-Connect

@@HikVisionGuru , thank you for the reply ! Is DS-KV6113-WPE1 x1; DS-KH6320-WTE1 x1 I got them as a pack offer ! I think i have done all the above mentioned steps with no success on the iphone ! Any other suggestions? Thank you!

Hi Bruce, sorry only just seen this. Did you manage to sort this out? We have got a few videos on intrusion, however only IP systems although it is similar principle. You can set via the web interface or via a local screen. If you do it via the web interface, you can use our how to setup intrusion detection video.

@@HikVisionGuru Hi there, I did manage to set up intrusion notifications for both human and vehicle using the smart intrusion setting. However, I experienced many issues with the whole system including significant amounts of false alerts and non detection of actual alerts. I spent a great deal of time being guided through many attempts to fix it by the Hikvision supplier and Hikvision themselves but to no avail. So in the end I sent it back for a full refund which wasn't what I was expecting from such a global brand leader in cctv. So I'm on the lookout for a better system..

@@brucemain8019 Hi Bruce, what a shame the tech guys couldn’t help. I’m assuming it wasn’t an IP system was it? We only use their IP range with AcuSense and that never triggers at false alerts. We set them up almost perfectly. With an accuracy of around 98%

Very good to hear Geoff glad it helped

I hope you don’t mind me asking But my app has stopped rotating to landscape when viewing notification alerts. Have you heard anything about this? Any help, again much appreciated.

@@ShadyLittleBoz ask as many questions as you like, it’s what I’m here for! Yes I’ve noticed the same issue on my system, and our customer systems. I’ve reported the issue to HikVision and they are investigating. It seems it’s ok on android but not working on iOS. However another thing I noticed was it wasn’t working for day motion events but it works for night events.

@@HikVisionGuru Many thanks again. At least I now know it’s not just me. I’d appreciate it if you would post a comment if you hear of any updates. Cheers!

Hi when I am using my app on mobile phone data it states remotely viewing video from local devices is not supported. You can only use videos if your mobile phone is on the same LAN with the device. Please can you help me. Thanks

Good evening sir, what app is it you are using at the moment?

What app version is your hikconnect on the Samsung?

Definitely sack the ring! Hik ColourVu turrets are great, get the G2 if you want AcuSense for motion detection. If not G1’s are cheaper but don’t have AcuSense. Hik-Connect is brilliant, they are always throwing out updates with optimisations and new features/functions. We have it running permanently on a few clients’ wall mounted iPads.

@@HikVisionGuru Awesome, That's good to know, Yes I have the G2's in mind thanks. Do you have any preference on NVR's?

Not sure if you saw my response on another comment you made that I replied to. You may also find this video useful, How To Playback & Save Footage On Hik-Connect | Manual | Motion | Save kzfaq.info/get/bejne/nc-Koc-X0tq7qpc.html And How To Edit Camera Names Hik-Connect Hide & Show Cameras kzfaq.info/get/bejne/l7GJpZqWuM7GaJc.html

You can delete video notifications no problem. It won’t affect the footage saved to the DVR. You’ll just lose that triggered event. So if you wanted to play it back in future you would have to manually playback using the date/time search function

Hi Ronnie, if you go onto the Home Screen of your Hik-Connect app, press on the settings icon to the right of your system (depending on app version it may be a hexagon), then click on notification, then click on “not allow push notifications”, alternatively you could go into your android notification settings and disable notifications for this app in there.

Hi Dawn, does it just not allow you to playback, or are you missing the playback button or? What Hik-Connect app version are you on? You can find this in the about section on the app

Hi Bob, yes you can. When on the playback screen there should be a [1x] button on the upper menu, tap on that and you’ll have options to fast forward 2,4,8 times. If the button is greyed out and can’t press it, please ensure your NVR firmware and Hik-Connect version is the most recent.

Good morning. What appears on the screen, does it say no video or something similar? Or is it working on your monitor but just not appearing on the app?

Hi mate, did you send an enquiry on the website? If so, I’ve replied but it’s come back with an error saying your mailbox is full?

Hi! Would you use a monitor for the first initial setup? Or would you use a computer and connect via the web interface? Once the time and date is set once it automatically adjusts for the day light saving/winter summer time changes. Assuming that DST has been setup on the device and also time sync or NTP time sync has been configured.

@@HikVisionGuru Hi Hik, I've sorted it, I synchronised the app with the clients phone so didn't have to use a computer or monitor at all, so all good, all up and running, client is happy. That was the only troublesome part of the install to be honest, Hikvision doesn't make it obvious on how to change the date & time on the app, everything else was pretty straight forward, Thanks again for the advice.

Hi Paz, all you need to do is go into your nvrs configuration, go to advanced network, go to platform access, tick to enable, hit apply and it’s status should show online? Then go onto the Hik-Connect app, add device, scan qr, and scan the qr that is on the platform access screen. Hopefully this helps let me know if you need any further assistance

@@HikVisionGuru nice nice nice.... worked a treat. i can now see my ip cameras remotely . Thank you for your advice.

Hi Fiery! The cameras will show current date and time regardless of the cameras working as this is a dvr set setting. What and how many cameras are you using, and what power supply are you using? Is it 1 power supply per camera or? What amperage is the psu? Are the cameras purely analogue HDTVI or are they power over coax (poc)? If you’re unsure you can send some pictures of the connections at the back of the dvr. Our email is HikGuru.yt@gmail.com

@@HikVisionGuru Thanks very much for your quick reply. I will try changing the power supply

Is continuous recording enabled on your DVR/NVR?

Hi Angie, do they know the encryption key at all? If you get them to go onto Hik-Connect, press on the 3 dots button next to their system followed by settings, and get them to turn off image and video encryption, you’ll then be able to connect. Alternatively if they wanted to keep encryption on and they don’t know the code, you would need them to logon to their system via a screen or laptop, and check what the code is. Here is a video on how to find your encryption key hopefully this helps: kzfaq.info/get/bejne/a8icrMSfxL66oY0.html

Good morning Jim. Has you image been privacy masked? It is possible to remove, however would have to be done via a local screen directly connected to the NVR/DVR or via the web browser interface. It cannot be done via Hik-Connect. Have you got access to the above?

@@HikVisionGuru Thank you, I thought I might have to get the installers to do this. Thanks again for your reply.

@@Jim_1955 no worries, let me know if you need further guidance as to how to access this menu on the NVR etc

Hi Tristan! When you say SIM card, do you mean a mobile SIM card or a memory SD card? The camera doesn’t have the ability to connect to the internet by itself using a data sim if that was what you were thinking? It needs a connection to your main network if you’ve got one? You don’t need an NVR so you’re all good in that sense. And yes you would scan the qr on the camera or just write down it’s serial number so you can type that into the app instead. Let me know about your network and we’ll take from there.

@@HikVisionGuru thanks for the reply, and my apologies, I meant SD card, not SIM card :) I have a router which I'm connecting the camera to via a patch/ethernet cable, and because I don't have an NVR (for now anyway) I was hoping to access the camera directly from my phone.

@@H3ARTS4FORME have you got power going to the camera also? Assuming you’re not using poe if you’re plugging directly into router.

@@HikVisionGuru yes, I'm powering using the plug which came with the camera.

@@H3ARTS4FORME have you activated the camera at all using sadp? You’d then need to enable platform access Hik-Connect on the camera interface

Hello! When you say changed password, do you mean the NVR/DVR password or do you mean the app account password?

Hi Angie, what exactly needs resetting?

Good evening! Sounds like it simply just hasn’t been setup. Let me know how it goes or if you need any help

@@HikVisionGuru Hi. Thanks for the very quick reply. I thought maybe it was because he linked the two together at the front and did the same at the back. Then I thought he just hadn’t set them all up but I can’t understand why not? Seems a bit stupid that? Anyway, I’m gonna call him tomorrow and ask, he was a nice guy so he should be ok with coming back and setting up the other two if that’s all it is.. it just seems funny, why would I pay for 4 cameras and only have to that will send alerts? Anyway, thanks again for your quick reply. Enjoy your evening. Cheers.

@@marley2319 let me know how you get on tomorrow

@@HikVisionGuru I will. And thanks again for all your help and quick reply.. have a good evening. Cheers.

@@HikVisionGuru Hi. He didn’t come back, said he would but didn’t 😕

Hi Gina! Did you create a Hik-Connect account originally, or did you use visitor mode? Have you managed to log back into your Hik-Connect account if you’ve got one?

@@HikVisionGuru Hi there, I created an account I initially with my old phone, everything was perfectly OK. I could view and rewind as normal. I have a new phone now, and when I downloaded the app, I uploaded the qr code from my nvr. I entered my email, But I it's all grayed out saying My device...

On your new phone, did you login to your Hik-Connect account using your original details? You shouldn’t have to scan any qr codes or add any devices it should already be linked to your account @gina Ahmed

Hi there, Please would you be able to reply to my problem 😕 Thanks

@@ginaahmed1451 please see previous correspondence from 9 days ago. If you could answer those questions and we’ll be able to figure more out for you. Regards

Hello! Is this on Hik-Connect? When you do a playback make sure at the top of the screen, that the memory card icon is selected, and not the cloud icon. If that is all set, make sure the recoding schedule is set on your dvr/nvr. Also make sure you’ve got enough storage space to be able to playback to the date you want. Could it be it’s been written over and gone?

Hi Andy, I assume it’s hikconnect you’ve downloaded? Do you know what your login credentials are, did you sign up using your mobile number or email address when you originally setup your account?

Go onto hikconnect, press on “me” in bottom right corner, press on your account name at the top, then slide “Face ID authentication” to on, then click on “ok”, and that should be it, go back, press on “home” to return to normal screen

Hi Jeff, if you’ve authorised him through Hik-Connect as an installer, depending on what permissions you’ve set (those being, live view, playback, configuration), then yes they’ll be able to see live view, however whenever the installer logs in through Hik pro connect (installer app) and logs into your system, you’ll get an instant alert to Hik-Connect saying the installer has logged into your system for (live view/playback/config). So you know when they’ve connected.

Hi there , i'm facing the same problem at the moment , lagging very bad on the live view and playback video on the hikvision App (phone) . While on the screen where all the cameres are connected it's working perfect. Did you fix your problem ?

Hi Trevor, I do apologise I’ve only just seen your comment. It could be simply down to internet speeds, specifically your broadband upload speed. If not, it could be the camera/NVR settings. Do you know what compression the cameras are running, are they on H265?

@@HikVisionGuru Hi Thanks for getting back to me, the current settings are Main stream H.264 (continuous) and the Sub stream H.265 (event) The Main stream parameters are as follows Resolution, 1920*1080p Bitrate, Variable Video Quality, Medium Frame rate, Full Max.bit rate mode, General Max. bit rate (Kbps) 16384 Recommended, 3840~6400(Kbps) Video Encoding, H.264 Sub stream parameters Resolution, 640*360 Bitrate type, Variable Video quality, Medium Frame rate, Full frame Max. Bitrate mode, General Max. Bitrate (Kbps), 512 Recommend, 872~1453 (Kbps) Video Encoding H.265 Hope this helps, thanks in advance👍🏾

@@trevorwilson5739 Hi Trevor, Firstly, you realise you've got 4K cameras and are only running at 1080P? Secondly not sure if you're aware but the 4ch NVR's cant handle x4 8MP cameras, you need the 8 channel for the processing power. If you can put all of the main stream profiles into H265, not plus. The camera will likely reboot itself then the change will take effect.

@@HikVisionGuru Hi Thanks for the speedy reply, yes I am aware of the NVR cannot run four 8Mp 4K cameras at the same time, there downgraded to 1080p (approximately 2mp) as the NVR will run four cameras at that resolution. You mention changing the mainstream to H.265 ??? Will that help ??? as I am of the mind that will only increase my storage of the mainstream giving me a lot more footage ??? Thanks again 👍🏾

If you reboot your dvr/NVR and see if that helps. I’m assuming your device is set to dhcp or you’ve assigned an ip correctly if not.

Hi Jimmy, the IP cameras with model number ending in -U have microphones

Hi again my cameras are not ip there wired back to dvr

Hi Jimmy, ah so you e got an analogue based system. I think analogue systems with audio are a pain, although there are new Audio Over Coax solutions which makes things simpler (Aoc). Are you wanting to install separate microphones and attach them to each of your cameras or? If so, send me your dvr product /Model number and I’ll see if you’ve got audio compatibility

@@HikVisionGuru I just checking if they are audio compatible , my dvr model is DS-7204HUHI-K1

If on the back of your dvr you’ve got 4 red rca audio ports then your dvr will support audio.

Hi Lance, do you know what app version you are running? How big is your s21 screen size wise? I know in tablets they can default to landscape. Did you download the app from the Hik-Connect App Store?

Hi Peter, which activation bar are you referring to, the only blue bar I can see on this video is the playback slider

Yes it is the playback bar, it was originally Yellow lines on activations and for some reason they changed to red lines. I found the yellow lines much better to see

And at the top right is a Mb counter of the video feed. Can I just multiply that by 24 to get a daily estimate?

This would be pretty hard to measure, as you say are people going to be using it 24/7, and how many users will there be who could potentially be using it 24/7. Cheeky that they are using your electricity also. If there’s 3 cameras on your network, if you figure how many kb or mb are being used for 1 camera per second/minute times it into per hour. Then times it by 3 cameras, then by 24, that would get you rough usage of all 3 cameras for 24 hours, but doesn’t take into consideration multiple users. It’s a tricky one!

I have no idea how to check the mb per second. That's why I am asking this. What would you estimate the usage be for one camera and one person in a 24 hr time frame? 100 mb, 1000 mb...?

@@Torursowden on Hik-Connect live view it should tell you how many kbps or mbps it is using, if you let me know what the highest number is as it does change every second, then I can work it out for you

Just checked. And most I got was like 390 k/s

Good evening, it isn’t possible to stop/start recording from the Hik-Connect app. As for the recording not working, it could be a loss of settings although sounds strange. Is your dvr running the latest firmware? Have you got a screen plugged into your dvr, and if so, can you see the red record symbol in the top right corner of each camera? It could well be the record schedule being set incorrectly.

@@HikVisionGuru thank you - appreciate the reply. I will check the schedule 👍

@@dhewitt2514 make sure each channel is setup to continuous record (or however you’ve got it set), and also make sure the record function is actually enabled.

@@HikVisionGuru will do - thank you

@@HikVisionGuru sorry I forgot to ask. I’ve found that I have to wait a while before playing back video so I can’t immediately look at a recording from say 5-minutes ago - I have to wait a while. Not an issue but wondered if this is how it works?

Hi Douglas, yes you can setup motion/intrusion/line cross notifications on your dvr/nvr that will push through to the app. I’d recommend our video on how to setup intrusion detection

Hi Angela! I’d try shutting the app down, going through it again from fresh, and ensure every detail is filled out. Let me know how you get on

Hi Jan, are you on the platform access menu of advanced settings? If not, you can always manually type in the serial number which is written on the maintenance screen. Let me know if you need further information

@@HikVisionGuru im in advanced settings but there is no qr code there to scan.

@@janjansen5810 Have you managed to enable Hik-Connect? if you then go onto the maintenance screen, you should see your systems serial number. You then go onto the app, tap on + in the top right corner, tap on manual adding, then type the serial number in there. However you only need to type in a small amount of that serial, I don’t suppose you’ve still got the box of the nvr or you have physical access to the NVR? It is written on the label of the box, and also underneath the NVR.

@@HikVisionGuru I gonna try it thnx for the fast response

What Apple Watch have you got? It should work fine on Hik-Connect, have you checked the full app list on your watch?

@@HikVisionGuru SE. YES I checked. It’s not listed in the apps to install but maybe I’m doing it wrong

@@HikVisionGuru hi. it's an SE. I checked the list of apps available in watch but it's not there. am I missing something?

Hi Justin, not to worry! Is your device (assuming it’s a dvr/nvr?) connected to the internet? If so, how is it connected? Via a direct cable to your router or? Have you got access to your dvr/NVR local configuration with a screen and mouse?

@@HikVisionGuru hey hik guru it’s ok now it’s working now thanks it worked on my phone?! 😃 appreciate your help?!😊

I have the same issue and I havent found any solution

How have you added your device to the app, have used typed in the IP address into Hik-Connect, or have you typed in the serial number?

You can still use it free of charge. He shouldn’t be able to block it no, he may have access to remove it from your account if he has proconnect. If so, you can just re add it to your account no problem.

@@HikVisionGuru Still i cannot connect the cameras. Hik Connect is enabled, I input manually the serial number of the camera but fails to connect. Installer had set up for me a DDNS address that he has now disabled. Do i need one to use the service?

Hi Aymen, Are you trying to view from Hik-Connect?

@@HikVisionGuru yes!

How have you added the device to Hik-Connect? Via its IP address or via it’s serial number?

@@HikVisionGuru yes I did, I tried multiple ways and it keeps saying local device.

Do you have access to your dvr/nvr? On Hik-Connect click on the top right + button and click on manual adding, then in the serial number field, look under your dvr and on the label you can see the serial number starting with 1 letter and the rest numbers. Type it in and keep pressing next until complete, you should then be able to view on any network

Have you got your cameras working on a monitor plugged into your NVR at all?

@@HikVisionGuru managed to get it work when I'm in the house but when I leave the house it says camera offline

Hi Melissa, on Hik-Connect is the black NVR/dvr icon (just above your cameras) greyed out or a solid black colour? This will tell us if there is a network issue with the backend NVR or if it’s the cameras themselves that are offline.

Make sure platform access is enabled on the device, and that you’ve added the device to Hik-Connect via its serial number.

What app version are you running? Did you download it from the HikVision App Store?

@HikVisionGuru hi thank you so much for replying, it's appreciated. I downloaded it from the QR code from the main camera box.

Have you got a screen plugged into your NVR/DVR?

Hi Cliff, if you can check out our encryption key video here hopefully it helps. kzfaq.info/get/bejne/a8icrMSfxL66oY0.html

@@HikVisionGuru THANKS BUDDY I GOT IT FIXED UP FROM YOUR SITE MANY THANKS

@@clifffair984 great news!

Have you enabled notifications on the app? Have you configured motion detection correctly on your device to “notify surveillance centre”?

@@HikVisionGuru yes sir. Notifications is enabled. Can I text u on what’s app or email so u can help me sir? I don’t understand why I don’t get any notifications or events after I’ve set them up.

Certainly, email is hikguru.yt@gmail.com WhatsApp 07541889864

Hello Stevica, at what point in the process did you press skip, do you remember?

At the first point when i should set the country

Now when i open the app cant login

@@ST-bd2kc what can you see on your Hik-Connect screen at the moment? Can you see a button called “more” in the bottom right corner? If so, click on that, then click on logout in red. Then you should see a login page. Let me know if this solves your issue.

It was a problem with display on tablet, when i reduced the screen (there was incompatibility with app), login button apear on the bottom. Now its ok. Thanks for your help.

Is this on Hik-Connect?

@@HikVisionGuru yes

@@siradjoudinemi6314 this is a feature of the app, to save data usage on your behalf, although can be rather annoying! Try using ivms4500 instead

@@HikVisionGuru i'll try thank you

Hi Sam, how can we help?

Hi I need help because sometime (80% of the time) I try to watch my video (event) but video playback failure ?

@@samvachon854 Hi Sam, how is your device connected to your internet, is it via a direct ethernet cable or using a device such as a powerline adapter? Also, do you know what your broadband download and upload speeds are? I would also make sure your device is on the latest firmware version

Hi Mark! On your NVR/DVR, have you configured the linkage action to “notify surveillance centre”?

@@HikVisionGuru Hi I'm having a problem connecting to my n vr now .it was OK but it says I have to unbind ? I will have a look fir that notication setting Cheers

@@ukdroneking Did you create your own Hik-Connect account or are you using the visitor mode option? Make sure you registered it to your account. If not you can always unbind the device so that will remove ownership of the device and you can then re add it. All you’ll need is the device password and to be on the same network as your NVR. The linkage action setting is on the motion/intrusion/line detection page. Ensure the actual event is enabled, and again make sure notify surveillance centre is enabled. And remember to always click apply!

@@HikVisionGuru thank mate I will check that out .Just got another problem now it say my n vr is offline 0x1007 bloody thing !!

@@ukdroneking is that on the platform access screen? If you get the error try disabling Hik-Connect, apply it, then re enable Hik-Connect and apply. See if it shows online or not. If you still get an offline error check your network settings, try a reboot etc

The apps are identical, the method of downloading the app is slightly different, as explained @00:25

Hi Marley! Yea the installer can do everything themselves, as long as they have access to the property and they know where the cameras are going, whether you’re deciding on camera positions or you’re letting them decide. As long as you’ve created a Hik-Connect account, and you’ve got the screen displaying a big + button and refresh button you’ll be fine. Get the installer to provide you with the DVR/NVRs serial number. Once the device is online, you can then input the serial number into the “manual adding” section of the app and get the system on your phone. If you need any help whatsoever drop me a comment/email/call and I can talk you through it, but I’m sure the installer will happily assist

@@HikVisionGuru Hi. Thank you for a very quick reply. I’ve tried downloading the app and when you get to the end it says to take photo of code but I obviously can’t do that as the cameras aren’t in yet. I’d be fine if it wasn’t for covid, but I can’t have the vaccine due to health reasons and covid doesn’t just worry me it frightens the life outta me! it’s making my life hell. I’ve not been within 4 metres of anyone in 2yrs now! It’s like being in jail without the luxury of someone doing your cooking and washing! 😕

@@marley2319 sounds awful! Hopefully they can bring something out that’s more suitable for those at such a risk. Is the system being hooked up to a tv/monitor? What I find easiest is on the app, pressing the top right corner + button, then a sub menu appears, then press on manual adding, then in the serial number field type in the device serial number and then that’s pretty much it. The serial is written on the dvr/NVR box, also on the underside label of the dvr.

Hello! What is the model of your door camera/bell?

@@HikVisionGuru DS-KV6113-WPE1(B)

You would need to remove the device to expose the qr code sticker, go into Hik-Connect, go to “me” in bottom right corner, click on “configure network” then scan the qr code on your doorbell and follow the on screen instructions.

@@HikVisionGuru thanks! I’ll try that!

@@HikVisionGuru is there a tutorial to safely remove the device?