Hello yannickmatthys, you have the option of logging in with the same eBike Flow App account (same access data) with different smartphones. If you want to successively save your activities across different smartphones in the same account, please ensure the following points: 1. You need to be logged into the eBike Flow app on both smartphones with the same access data. 2. To switch smartphones, start a new pairing with the "new" smartphone and make sure that the "old" smartphone is not in the immediate vicinity. Or delete the eBike from the Bluetooth settings on the "old" smartphone. Additionally, please note that only one smartphone can be connected to the eBike at one time. The link below provides a short instruction - How to connect the smart system eBike with a smartphone : www.bosch-ebike.com/en/help-center/ebike-flow-app-connection/how-can-i-connect-my-smart-system-ebike-with-a-sma-e494 Hopefully this information was helpful.

Hi Yannick, thanks for your enquiry. Basically, you have the option of logging in with the same eBike Flow App account (same access data) with different smartphones. If you want to successively save your activities across different smartphones in the same account, ensure the following points: 1. You need to be logged into the eBike Flow app on both smartphones with the same access data. 2. To switch smartphones, start a new pairing with the "new" smartphone and make sure that the "old" smartphone is not in the immediate vicinity. Or delete the eBike from the Bluetooth settings on the "old" smartphone. Additionally, please note that only one smartphone can be connected to the eBike at one time. In the link below we are sending you the short instruction - How to connect the smart system eBike with a smartphone : www.bosch-ebike.com/en/help-center/ebike-flow-app-connection/how-can-i-connect-my-smart-system-ebike-with-a-sma-e494 We hope this information was helpful

Hey aerovideos, thank you for your feedback regarding the alarm sound, we will pass this on internally.

Hello user-ib6pg8ui2b, you need to allow the eBike Flow App to use your location when the app is in background mode. All the permissions required by the eBike Flow app you can find in the following link : www.bosch-ebike.com/en/help-center/asset-asf-00874

Hello user-ib6pg8ui2b, for locking your eBike you do not need to open the app, for unlocking your eBike you need the Flow App (at least running in the background). If eBike Lock is enabled, your eBike will be automatically locked every time it is turned off. Turn your eBike off by pressing the On/Off button on your control unit. Also, your eBike will be turned off automatically if it is not used for 10 minutes or if you remove your eBike's battery or Kiox 300/Kiox 500 display (if applicable). To unlock your eBike, turn it on and make sure, to have your smartphone close by. Also ensure to have Bluetooth enabled and the Flow app running in the background. If you have disabled automatic unlock, tab and hold the unlock button on the home screen of the eBike Flow app. If you have a Kiox 300/Kiox 500 display, you can also unlock your eBike with your Kiox.

Hello, thank you. For everyone wondering, I confirm you need to have the app running in the background for the automatic unloc to work. It also seems that after a long time iOs will put the app to sleep, so even if in the background, you will have to reopen it to allow it to communicate with the bike. Thank you,@@boschebikesystems

Hello Flo Lou, the position is normally under the motor cover. This is not easy to dismount. If you plan to open the cover, you don't know, if that module is mounted. that is risky for a thief. Your Bosch eBike Team

Yeah. I've been considering buying it, but when I've seen where it is mounted and how easily and quickly it can be removed it backs me away. It's a joke. It should be inside the bike frame behind the battery and require the bike battery key to get access to. Right now they can break paid cover and unplug a single cable.

Hello PaulinaStopa, The concealed ConnectModule can only be removed with tools and time. In addition, the motion sensor detects movements on the eBike and alerts the eBike owner by sending an alarm notification to the eBike Flow app

Hello Erafune, please check all the information regarding eBike alarm in the following link : www.bosch-ebike.com/en/help-center/ebw-flowapp-alarm/asset-asf-00758.

Hello 1275porsche, during the initial activation of eBike Lock+Alarm, the eBike restarts twice, which can take up to one minute. However, if the feature has already been set up, no additional time is required. As soon as the eBike is switched off, eBike Alarm is activated automatically. When the eBike is switched on, the bike is unlocked either via the smartphone's Bluetooth connection or via the KIOX display. As soon as the eBike is unlocked, the motor support is enabled again and you can set off.

Hi Farid Tejani, The light circuit on the Bosch system is not activated when the alarm sounds. However the LED remote controllers lights will flash ON/OFF.

@@boschebikesystems wouldn't it be sensible to activate the lights, the same as EVERY other alarm system designed for decades (buildings, car etc.)? I mean the system says 'Visual and acoustic movement alarm' but the visual part is no more than a tiny LED

Hi Farid Tejani, This was unfortunately not possible because of legal reasons in certain markets.

Hello @t.v.5677, please take a look at this kzfaq.info/get/bejne/abaooquWnq_Inmw.html, it should answer your question.

​@@boschebikesystemsSorry I can't open the link. I just want to know if my alarm is working as it should and the pattern described (alarm sound for 20-25 seconds, then silence unless the bike movement stops and re-starts again) is the normal one.

Hi @aerovideos do you have a Bosch eBike with the Smart System and the Connect Module? If yes could you provide a screenshot of the status of the Connect Module, then we will be able to tell you more? This is under ("My Bike"/"components") and if you could send it to contact@bosch-ebike.com quoting reference 00246234, thank you.

Hi @aerovideos As a general pointer, The Connect Module is able to determine the quality of the last received GPS signal. This quality also depends on the infrastructure around the current position of the bike (city, garage, open field, ...). This means there can be a radius around the position in the flow app (e.g. parking position) where the bike is most likely located. Hope this information is useful.

Hello Mogens, with the eBike Flow app, only one eBike can be connected at a time. If you own two eBikes, you have the option of connecting the two bikes one after the other and can make individual settings for each eBike. Follow the steps from the link to switch between eBikes: www.bosch-ebike.com/en/help-center/ebw-flowapp-connection/asset-asf-00603

Hi, We appreciate your suggestions, thank you! We will discuss consider them in our planning.

Hello Sandeep, we would ask you to contact our end customer support at the following email address: contact@bosch-ebike.de. Our colleagues will be happy to help you further. Thank you, your Bosch eBike Team

Hello manfredstrappen7491, thank you for your feedback and suggestion. The lock function has been designed to offer an electronic lock only, therefore, no update, no data, no connection to an app, and no assistance will be given by a locked Drive Unit. A physical lock is not, and is not planned to be a part of the service. One of few reasons is to leave a space for an unwanted/accidental locks and the possibility of getting to a destination/service centre on rider´s own power support. We suggest to secure the eBike with a physical lock, if deemed necessary. Thank you

Hello manfredstrappen7491, Please note that eBike Lock will not physically lock your eBike. Your eBike can be pedaled even though eBike Lock is active. It is strongly recommended to also use a physical lock. More about eBike Lock in the following link : www.bosch-ebike.com/en/help-center/ebw-flowapp-alarm

They won’t even know it has a tracker bozo

Hello Sixfoursoul, eBike Alarm is available only for Bosch eBikes with the smart system that are equipped with the ConnectModule.

Hello, eBike Lock will not physically lock your eBike. Your eBike can be pedaled even though eBike Lock is active. It's strongly recommended to also use a physical lock. Please, check for more information on the following link: www.bosch-ebike.com/en/help-center/asset-asf-00672.