Hi there, Thanks for getting reaching out. I recommend that you contact your own Health Care Professional to get guidance and help. Alternatively you can also contact your local Novo Nordisk office. The contact details can be found here: www.novonordisk.com/contact-us/find-local-information.html. If you don't feel well, you should always contact your own doctor immediately. Take care & all the best, Bo, Novo Nordisk

Totally new insulin is keep in freeze while after the first time use the insulin can be keep in normal temperature if I am not wrong.

No you're not allowed to freeze it at all just put it in the refrigerator door when not used yet and you can store in room temperature if it's not too hot ​@@tanjunson6812

Hi there, thank you for reaching out. Please be aware that we are not able to give any medical advice on social media due to global privacy and legal regulations. We recommend seeing your Health Care Professional for guidance and help. Take care & all the best, Asif, Novo Nordisk

@@novonordiskthanks

Hi, Thank you for reaching out to us. I am sorry to hear that you are experiencing some issues with one of our products. To ensure that we can address your concerns and improve our products, I need to report this internally and to the local health authorities. To create a safety report, we require your contact details. Could you please provide your contact number, email address and country of residence? This will help me to connect you with the relevant colleagues who can assist you further. Your are welcome to direct message me with these details. Please be assured that your personal data will be handled as per applicable regulations and will be entered into our database. This process helps us to capture patients' experiences and improve the safety of our products. If you don't feel well, you should always contact your own doctor immediately. I look forward to hearing from you soon. All the best, Scott, Novo Nordisk