Would be dope if they changed the battery check feature for mute instead

please id love that

There’s tutorials in the app you use to connecting your headphones

Oh brother

Lmao did you even use the tutorial in the app that shows you how the controls work

Why do I have to spend 1:09 of my time watching a video tutorial on how to use them?. A 20 page booklet would have been more convenient. I'm furious! ( sarcasm included)

Lazy takes no time going to KZfaq

Hi Dima, we're sorry to learn that the touch panel of your Sony WH-1000XM5 headset has erratic behaviour when it's warm, and we'd like to assist. Please check this link to attempt to fix this issue: cutt.ly/RwN3EIYx, if the issue persists, you can try to reset the headset: cutt.ly/NwN3Rt6u or initialize it: cutt.ly/5wN3RQCc ^Mazen

In the same boat at the moment, stupid beep gets unbearable. Would not recommend these headphones either.

Sound leaks so badly from the headphones is that normal? Or is there something to fix it?

Hi Omi, we're sorry to learn that the product didn't meet your expectations, we'll make sure to pass your feedback through the proper channels for future consideration. ^Hanan

Hey Angel, you can switch the voice guidance off using the app, please check this link for more info: bit.ly/3VtzO2b. ^Hanan

@@SonyEuro Even after disabling "Touch sensor control panel" & "Notification and Voice Guide", it still plays the beep when I touch the touch panel. It it VERY irritating while I lay in bed with headphones. Defeats the entire purpose of noise canceling when headphones themselves make unwanted touch-beep noise. There are MANY-MANY people complaining about this if you look in reddit or other fourms. Please fix this ASAP! Also, can I customize any button to activate/deactivate the touch panel?

Hi Angel, you can disable the Touch Sensor Control completely by opening the Sony | Headphones Connect app > System tab > set the Touch Sensor Control Panel to Off. Unfortunately, not all the notifications can be disabled. We highly appreciate your valued feedback, we are always delighted to hear from our customers, and are always working to develop our products to what suits your needs. We have flagged your feedback as voice of customer, to the concerned team for future consideration. ^Mazen

Hey Hannah, we're glad to hear this! If you need assistance, don't hesitate to contact us anytime. ^Hanan

Hi Emma, we're glad to hear it! Regarding the ANC button, when you change the mode, you'll hear a notification sound. You can find more info here: cutt.ly/uwOp23K2. ^Hanan

Hi, we're sorry to learn that the wearing detection function and the touch panel are not working correctly on your Sony headset. Please, confirm the model of your headset to be able to assist. ^Mazen

0:20 this would help with that bro. Thats what im here for too. Idk why it does this during calls.

Hi Saiko, we're afraid that there's no option to disable that sound as it's within the device's specs ^Omnia

​@@SonyEuroI'm going to return mine for this. It's an annoying beep.

I wanna know too

Hi Carlo, we're sorry to hear that you're facing difficulties using the headphones! You can swipe up repeatedly until the volume reaches the desired level. For more details about using the touch sensor control panel, check out the following link: bit.ly/3M3yxZd. Also, you can press the NC/AMB button to change the settings of the noise canceling function as illustrated here: bit.ly/3t8Ea1P. ^Mennah

@@SonyEuro perfect, thank you!

Hi Carlo, you're most welcome! Feel free to get back us whenever needed, we're always here to help. ^Mennah

@@rizzoli7 You can also swipe up and hold for it to gradually increase the volume until you let go.

@@Luxalpa thanks!

Hi, you can switch between devices on the Sony WH-1000XM5 by following the steps in this link: bit.ly/3Dwphfo ^Elshahat

Hi, thank you for reaching out! We'll definitely pass your valuable feedback about the beeping sound through the proper channels for future consideration. ^Hanan

Hi Hossam, if Speak-to-Chat is enabled in advance, the Speak-to-Chat mode starts automatically when you talk to someone. The headset pauses or mutes the music being played and captures the voice of the person you are conversing with on the microphones to make it easier to hear. When the headset does not detect the wearer’s voice for a certain period of time, the Speak-to-Chat mode ends automatically. If you want to end the mode before that, use the headset buttons or touch sensor control panel. ^Mazen

Hi, thank you for reaching out. To connect this headphones to a TV, the TV needs to support the Bluetooth profile called A2DP for it to work: bit.ly/3UHJnsF. So, if your TV supports Bluetooth, and it got the Bluetooth profile A2DP, then it should work: bit.ly/3DzS6HF. However, you cannot change between the paired devices using the application. Also, when [Connect to 2 devices simultaneously] is turned on with the “Sony | Headphones Connect” app, LDAC cannot be used. The codec is automatically switched to the connection by AAC or SBC: bit.ly/3TlqVVJ. ^Sawy

@@SonyEuro hello, My tv has got the Sony XM5 registered as an option when I use the tv remote and go into tv settings. But it would be easier to open the Sony App and connect from there. Otherwise it means putting phone up/down and then tv remote up/down...plus have to pause tv whilst doing it. The Sennheiser M4 App is convenient on that point. But I am really liking The Sony XM5. ALSO... I know about LDAC and the other codecs...But LDAC is the better codec!!?!?!?! So I would be missing out if I have 2 devices connected at same time then! It's ok to say I would be a step down because The Sennheiser M4 doesn't have LDAC, although it has something else which isn't as good as LDAC. Thanks for the reply.

Hi, thank you for reaching out. We'll pass your feedback to the relevant channels for future consideration and development. ^Elshahat

Hey Alex, to pause, and play, you need to double-tap as described on the video 00:04. ^Hanan

Hi Tristan, yes, any content on your device should work normally. ^Hanan

Hola Andrés, te recomendamos seguir esos pasos: cutt.ly/Uec0iT4F cutt.ly/Oec0i51D (copia y pega el enlace en tu navegador). Un saludo. ^Amira

Hi KloudZ, we recommend checking the Help Guide on the following link that explains how to control the connected device: bit.ly/44Xw79c. ^Hanan

Hi Lydel, you adjust the sound quality of your WH-1000XM5 headphones by using the equalizer in our Sony | Headphones Connect app. Just go to the Sound tab, then select Equalizer, and you'll gain access to equalizer presets, or you can customize it yourself depending on your taste. Also, you can control the amount of noise cancellation in the Sound tab as well when you select Ambient Sound Control. You can find the full interactive guide for this app here: cutt.ly/Owcj2Ppx ^Mazen

Hi Adrian, no, the noise cancelling can be turned off using the NC/AMB button only, you can check this link for more info: bit.ly/3G2qDP1 ^Omnia

Hi, yes, you can use them when you're connecting the WH-1000XM5 to devices by Bluetooth, you can learn more about the unit from here: bit.ly/3OvN5D4 ^Omnia

Hey Abdulrahman. Thank you for reaching out. You can check this link that will guide you through multipoint connection features: bit.ly/3ykkivA and let us know the outcome. ^Elshahat

Hi BBN, thank you for reaching out! Noise cancellation doesn't transfer during telephone calls. Although it protects the headphones user from the surrounding noise, it does not apply to the receiver of the call, they will potentially hear background noise: bit.ly/3ntb6jm. ^Sawy

Hey Torben, can you try to turn off the speak to chat function: cutt.ly/EexihHaW. If you still require any assistance, you can contact us using this link: cutt.ly/heoRCkdW ^Maryam

Hey, You are my hero of the day, no the week. Thank you very much. :)🦸

Hi Torben, you're most welcome, feel free to reach us again when you need, we'd love to help.^Omnia

Hi Devin, the headphones calibrate the ANC all the time automatically, you can find more info here: cutt.ly/QwXKZREM. Also, wearing the headset correctly is essential, you can find more info here: cutt.ly/BwXKXbA0. If you experience discomfort while using the headset, stop using it immediately, and contact us: cutt.ly/q8P6ehW. ^Hanan

Hi, noise cancellation doesn't transfer during telephone calls. Although it protects the headphones user from the surrounding noise, it does not apply to the receiver of the call: they will potentially hear background noise, you can find more info here: bit.ly/3ovm6zD ^Omnia

Hi Rihab, If your Bluetooth device supports the following profiles, you can enjoy listening to music and control the device from your headset via Bluetooth connection. A2DP (Advanced Audio Distribution Profile) AVRCP (Audio Video Remote Control Profile) For more information, you can check this link: cutt.ly/L0zEBP0 As we don’t test our products with all other manufacturers, we cannot guarantee their functionality. However, you could ask other members of the Sony community if they have successfully used such devices with their Sony WH-1000XM5 here: cutt.ly/G20zU2c ^Elshahat

Hi Damian, could you ensure that the connected devices support the AVRCP Bluetooth profile which allows controlling the audio device as clarified here: bit.ly/3bk2gR1? Also, are you able to control the connected device if the "Connect to 2 devices simultaneously" feature is turned off? ^Mennah

Hi hk Hj, yes, you can turn off the touch sensor using the app as described here: bit.ly/3EuXYTr. ^Hanan

Hi Ismayil, we're sorry to hear this. We recommend following the steps below to resolve any issue: -Clean the headset: bit.ly/45lfGDr -Make sure it is fully charged: bit.ly/43kUMmB -Make sure it is updated: bit.ly/3WjnwIp -Reset it: bit.ly/3D1iRUC -Initialize it: bit.ly/3IZyekb -Test with another device. ^Hanan

@@SonyEuro I made all of the mentioned. After reset and initialization it paused the music again. What would you recommend to do?

Hi Ismayil, we're sorry to learn that you're still experiencing the same issue after the provided steps. Just to confirm, did you try testing the headset with another device? What was the outcome? What is the exact date of purchase of this headset? ^Mazen

@@SonyEuro Date of purchase is November 29, 2022. Actually it works well, until I switch from Wi-Fi to Cellular mode. Then it repeatedly pauses and resumes music until I interfere. I didn't try this headphones on another device, but I use Airpods Pro and I don't have any problem with them

Hi Ismayil, can you try to test them with different devices and check, like Android devices, or a computer for example? Also, can you confirm if this issue happens with all media sources on your phone, or only one app for example?^Omnia

Hi Jennifer, we highly appreciate your valued feedback, we are always delighted to hear from our customers, and are always working to develop our products to what suits your needs. We have flagged your feedback as voice of customer, to the concerned team for future consideration. ^Omnia

Hi Walter, the remaining battery charge indicated by the voice guidance may differ from the actual remaining charge in some cases, as it can be used as a rough estimate. However, displaying the battery percentages on your phone screen depends on the connected device. For more details, check out the following link: bit.ly/3xcgtrV. ^Mennah

Hi George, each time the NC/AMB button is pressed, the function switches as follows. Ambient Sound Mode: ON Noise-canceling function: ON You can select one of the following on the “Sony | Headphones Connect” app to set how you want the functions to change when you press the NC/AMB button: bit.ly/3U3Kz94 Noise-canceling function: ON Ambient Sound Mode: ON Noise cancelling function: OFF/Ambient Sound Mode: OFF Noise-canceling function: ON Ambient Sound Mode: ON Ambient Sound Mode: ON Noise cancelling function: OFF/Ambient Sound Mode: OFF Noise-canceling function: ON Noise cancelling function: OFF/Ambient Sound Mode: OFF ^Elshahat

@@SonyEuro MANY MANY MANY THANKS!!!!! 🙏🙏🙏♥️♥️♥️♥️♥️

Hi George, you're always welcome. If you ever need support, feel free to reach out again, and we'll always be there for you. ^Elshahat

How can I disable of a these gestures except for the up or down volume?

Hi dal, we're sorry to hear that! You can turn off voice guidance using the Sony | Headphones Connect app: bit.ly/3xbVeFn. If that's not the problem, try resetting & initializing your headphones as shown here: bit.ly/3j9AhHB & bit.ly/3zKP0PD and let us know the outcome! ^Mennah

@@SonyEuro I HAVE TRIED THAT! AND I HAVE TRIED EVERYTHING ELSE! BUT NOTHING WORKS! STILL NON STOP BLEEPING! IT IS DRIVING ME FUCKING MAD! 😠 😡 👿

Hi Dal, could you elaborate more on the issue so that we can help? Is the peeping noise a response for touching the sensor by mistake, for example? Is it a battery level announcement? How often does it happen? Does it happen in certain cases? When did it start? Please provide the maximum details so that we can offer the right next course of action. Also, which software version is your headset on? ^Hanan

@@SonyEuro IT STARTED THE FIRST WEEK I BOUGHT THEM! I DOWNLOADED THE SONY HEADPHONES APP AND SWITCHED OFF THE SENSOR TOUCH PANEL AND SWITCHED OFF THE VOICE ASSISTANT AND THE ADAPTIVE SOUND CONTROL AND ANYTHING ELSE THAT WOULD MAKE THEM BLEEP BECAUSE I DON'T WANT ANY DISTRACTIONS! I DON'T EVEN TOUCH THE HEADPHONES BUT STILL THEY MAKE THE BLEEPING SOUND ALL ON THERE OWN! I ALWAYS FULLY CHARGE THE HEADPHONES BEFORE I USE THEM! I DOWNLOADED THE LATEST VERSION OF THE HEADPHONE APP FROM GOOGLE PLAY VERSION 9.5.0 BUT STILL THEY BLEEP ALL OF THE TIME!

Hi Dal, Could you confirm where did you purchase the headphones from and your current location to be able to advise further?^Omnia

Hi, we're sorry to hear this. We recommend following the steps below to resolve the issue: - Follow the steps here: bit.ly/43EUKpr - Reset: bit.ly/3D1iRUC -Initialize the headset: bit.ly/3IZyekb Let us know the outcome, and where are you based? ^Hanan

Hi José, we can confirm that the WH-1000XM5 doesn't have a mute button.^Omnia

@@SonyEuro That's a very bad information. Why don't you add such a functionality? Bose has implemented it many years ago. WH-1000XM5 are perfect for calls but without a mute button/functionality many users will go for Bose...

Hi Pawel, we highly appreciate your valued feedback, we are always delighted to hear from our customers, and are always working to develop our products to what suits your needs.We have flagged your feedback as voice of customer to the concerned team for future consideration.^Omnia

@@SonyEuro Received my headset today. I'm think I'll return because this feature is missing. Every modern headset has a mute function. What is a concept of a wireless headset if I cannot mute myself if I'm not directly near my device.

Hi, we appreciate your valuable feedback and we've passed it along to the proper channels. We take into consideration all feedback to improve the performance and quality of our products to suit your needs. ^Mennah

Probably operator error. Mine work exactly how they should.

@@brockelley09 Yours work with gloves?

@@Dawood4 yea with gloves, without 100% of the time

Hi, we're sorry to learn that your headset keeps pausing every 30 seconds without touching it. Please try the following steps to attempt to fix this issue: - Update its firmware: cutt.ly/kwH4ymdN - Reset: cutt.ly/kwH4yZ0J - Initialize: cutt.ly/wwH4om8o ^Mazen

Hi G-D, could you elaborate more? What are the buttons? And what's the model number of your devices? ^Hanan

@@SonyEuro 1.1.3 I just updated, iPhone 13 p. The sound of clicks is when I press the right earphone to pause, play, volume +-, forward, backwards

Hi G-D, can you try and reset your headset from this link: bit.do/fVc4Z, as well as initializing your headset to restore factory settings from this link: bit.do/fVc43. Can you try and connect the headset to another device and reply to us with the outcome. ^Elshahat

@@SonyEuro Hi , thanks for your response. I just did all the steps you sent me but the same sound like bamboo still happens when I’m touching the right earphone.

Hi G-D, thank you for your reply! We recommend that you contact the local support to be able to help, you can let us know where did you buy the device from so we can advise about the support line contact details.^Omnia

Hi, thank you for reaching out. The headset has the Speak-to-Chat feature that pauses or mutes the music being played and captures the voice of the person you are conversing with on the microphones to make it easier to hear, if you want to know more about that feature you can check this link: bit.do/fVux5. Rest assured, we'll pass your feedback to the relevant channels for future consideration and development. ^Elshahat

@@SonyEuro Thank you for your response, it's very appreciated. I'm not talking about that, I'm referring to muting the microphone during a phone call. I use this headset for business and a mute function is very critical to most people in my use-case.

Hi, thank you for your reply. We'll pass your feedback to the relevant channels for future consideration and development. ^Elshahat

@@SonyEuro Thank you

Hi, thank you for reaching out. We'd like to highlight that if you place your palm over the right earcup and covered the panel it would activate the quick attention mode, you can check this link for more information: bit.do/fU3RR If you want to Play/Pause the content you're playing via a Bluetooth connection you'll have to tap the touch sensor control panel twice quickly (with an interval of about 0.4 seconds), you can check this link for more information: bit.do/fU3RY ^Elshahat

@@SonyEuro Thank you for your reply. Can I confirm that it's not suppose to pause when I place my palm on the right earcup? Because some tech KZfaqrs said it does

Hi, we'd like to highlight that the quick attention mode when activated turns down music, call sounds, and the ringtone to allow ambient sound to be easily heard. It is useful when you want to listen to train announcements, etc, you can check this link for more information: bit.do/fU3RR ^Elshahat

​@@notme6753I really want it to pause in quick attention mode. After update to 2.0.2 it is not doing Pause/Resume like it used to do in earlier version it is such a downgrade. I don't want volumes to down but i want it to pause the video in quick attention mode and again resume when I remove my palm

@@arrahman5849 Yes that's what I want it to do as well

Hi Hakim, we'll make sure to pass your feedback through the proper channels for future consideration. ^Hanan

Hey, Can you please PM with more details about your issue so we can assist you further? ^Michael

hahhahah you're hilarious ... but truthful

@@Josue166 how is it funny 😭

Do you cover the controls with the scarf or cover? If so, do you understand that the controls are capacitative touch? It’d be a bit like someone complaining about not being able to use an iPhone while wearing standard gloves or mittens. Of course it won’t work if not used in the intended use case.

@@VictorMinchihLee My point still stands because that means it doesn’t work for people with hair needs like my own. I can’t just leave my hair out or it will become a dry, frizzy mess. I have to wrap it and it’s ridiculous that I can’t use the controls on my headphones because of that.

@@VictorMinchihLee And no, I don’t cover the controls. I put my cover on and then put the headphones on top and sometimes it doesn’t work. It’s been better lately but still inconsistent.

Hey, we're sorry to hear this is how you feel, we've raised your feedback as a voice of customer to the concerned team for future consideration. We highly appreciate your valued feedback, we are always delighted to hear from our customers, and are always working to develop our products to what suits your needs.^Maryam

Double tap again

Hi Jerry, We highly appreciate your valued feedback, we are always delighted to hear from our customers. We have flagged your feedback as voice of customer, to the concerned team for future consideration. You can also check the online Help Guide of the WH-1000XM5 on the following link, to learn more on how to use all the features mentioned in the video: cutt.ly/wwglNpx6 ^Mazen