I have been searching for this video for a couple of days now! I found a lot of videos that wanted me to take everything out of my freezer and take the back off the inside of the freezer, but I remembered that I didn't have to do that to fix my refrigerator 7 years ago! So happy I found it! Thank you so much!!

Thank you! The only one who zoomed in on the grommet and raised my confidence as to where and how :) nice work, thanks again for sharing!

6 years later, this video is still helping people! Thank you very much for the in-depth tutorial!

Thanks a million. Saved me time and money compared to other videos that included extra unnecessary steps of taking the rear panel off the inside of the freezer compartment. I especially appreciated seeing the shot of the grommet installed before removing it. Tight spot, but I really appreciated that view.

You are The Man! This was exactly my problem and, by following your instructions, I solved it very easily. My problem was not only the formation of ice at the bottom of the freezer, but also in the ice-cube drawer. I am confident that both problems will be resolved after having unclogged the grommet. Many thanks!

Wow, eight years later and I hit the gold mine with this video, I have a much older GE side by side refrigerator with exact same issue and was about to buy a new unit until seeing this video. Going to give it a look see and hopefully resolve my issue as well! Thank you for making this video and sharing. Please KZfaq DON'T take this one down or archive it...

Mate, this is amazing. Many other searches I did ended up with disassembly of the front of the freezer, so I took it all apart, swearing and punching, until my partner re-searched and found your video. I almost had the back plate (from the front) pulled out, having removed the entire drawer, cages, multiple bits of plastic. I was ready to get out a bigger hammer when my partner found your video. We had it fixed in 10 minutes and then I had to put back together an assembly of smashed bits from the front....it worked in the end and you did saved us a lot of time but I wish I could condemn the advice I found from other sites. Wicked, mate. Thank you.

Thanks for an excellent explanation to the water problem. Thanks also for going to the trouble of getting an excellent, well lighted video shot showing the position and replacement of the rubber gasket which was the source of the problem.

Thanks for this video - we had the same problem, followed your steps, and it totally fixed the issue. We did it quickly enough so that the fridge didn't defrost - in order to do so we had to pour a LOT of hot water down before it would break through the freeze/clog. Ended up pouring maybe 8 total cups (using a lipped measuring cup) of hot water - and nearly gave up - before it broke through and leaked down to the proper tray. Dried the tray out with paper towels, quickly put everything back and closed everything up, plugged it back in and saved all the food. Not a drop of water leaking since the fix. THANKS!

3 years ago I looked this video and solved the same problem of my refrigerator. Today the same problem comes again so I came back. I must say a thousand THANK YOU is not enough to Jim! Your instruction is so clear and easy to follow. I like the way you explain things. It's crystal clear! Thank you!!!

Great DIY video! Your instructions/concept worked great on my GE bottom freezer model and saved me over $100 to get a service man out here. GE has a curly que white tube that the defrosted water drips down into - found a major clog at the bend in the tube - cleaned it out, took a blow dryer to the freezer compartment, towel and air dry after that and viola! It works great! Thanks so much!

Thank you so much! I have the exact fridge as yours. Instructions was clear and easy to follow. I managed to locate the “ thing” and clean it. My husband who is completely handymen adverse was so proud of me, not to mention your instructions also save us $$$- thanks so much!!!!

Wonderful video, thanks a ton! This not only was exactly what my fridge looked like in both the freezer and the back but you did a great job explaining it. Thanks !

For someone who's impatient, I gotta say you're patient for filming us in tight spot. Thanks for sharing and good job with the video :)!

Thanks a billion for this helpful video!! We have a Whirlpool refrigerator with a french door and we had lived with the problem of a leaky fridge for over six months. During all this time we had a towel under the refrigerator to absorb the water leaking from the freezer. I follow your video and this is my history: 1. Removed electrical power 2. Shut off water supply and disconnected ice maker supply line from refrigerator 3. Removed layers of ice on freezer´s bottom using a plastic spatula and hot water. 3. Removed access cover on back and bottom of refrigerator. Noticed that dripping pan was completely dried and dirty. 4. Vacuumed area, front and rear. Lots of dust, lint, hair, etc. Nasty stuff around coils. 5. Found same rubber grommet (check valve) as shown on your video. It was completely clogged with dirt and gunk. 6. Tried to remove water spout to facilitate removal of grommet. but not a chance. Too hard to disconnect from pan. 7. Removed and cleaned grommet with hot water. 8. Wiped off dirt and dust from under refrigerator using a damp rag. 9. Used a hair dryer to melt ice on condenser. I also poured hot water on condenser drain. Got it to work again. 10. Dried off drained water from drip pan. 11. Re-installed rubber grommet all the way up on the drain tube, flush with the freezer floor. I am not sure if I had to stop at ring. 12. Re-installed access cover. 12. Reconnected water supply. Checked for leaks. 13. Plugged in power cord. 14. Noticed refrigerator's compressor running in the morning after 12 hours of continuous operation. This is normal since a lot of heat had to be removed to reach temperature setting (4). 15. Found a big puddle of water under refrigerator. This time water did not come from inside the freezer. It was overflow water from the drip pan. Lots of water condensation. Si in the morning. Situation continued for the next 24 hours. Had to use a towel under refrigerator to keep floor dry. Could not use sponge to remove water since access to rear was difficult. Refrigerator faces a kitchen island. Hard to move. 16. No more water on my kitchen floor and no more ice on the freezer´s floor!! Bye, bye towel!! 17. Happy wife!!!

This helped me tremendously. We have the KitchenAid fridge and we had lived with the problem of a leaky fridge for over 2 months. I would clean out the frozen shelf inside until 8 days later it would freeze over again and leak. I saw your video, planned to do this the next Saturday and viola. Thank you very much for the thorough explanation. Thawing with the hair dryer took 40 minutes and then we heard the nice gurgling sound. All that was left after that was to put on the grommet, close it up and clean the fridge. It looks and works like new. Thank you very much :)

One of the best fixit videos I've seen. You got the viewer right down to business. Clearly explained. Thanks.

The instruction video was correct, accurate, and it took me 45 minutes to do this repair. I cut the wedge in the bottom of the grommet, and we will be watching to see if this has solved the problem. In the meantime, this instruction video was the best resouce I found to deal with the ice buildup problem in our KitchenAid fridge.

Thanks very much Jim. I have a 4 year old Samsung fridge (model SRL449EW) with a bottom freezer that was leaking water underneath at the front and the freezer was getting so iced up that I couldn't move the trays. Been struggling with it for months. Then I found your video. I managed to follow your instructions and understood your explanations so could apply them to my fridge. It was a bit of a 'fumbling in the dark' exercise but I managed to find the tube with the grommet fairly easily, and cleaned it out like you said. Now my fridge is fixed and I feel like Superman. You've saved me lots of hassle and money. Much appreciated.

That was a great tutorial to follow. I had no problems figuring this out and my fridge/freezer is back up and running! Thanks so much.

Thank you for such good verbal and visual explanations of how to correct this issue. Thank you also for showing that it is also necessary to defrost inside the freezer itself to assure that the drain is able to drain. Just completed the work, and now know how to perform this maintenance with little challenge.

Thanks, this was the best video I've seen on how to unclog the defrost line. I had to remove the inside back panel of my freezer to get to the drain hole. Also found a huge chunk of ice in the upper right around some tubes/gauges.

I had this problem for months --even had a tech out...I did this myself and it took about 10 minutes...thanks a ton

I've never seen anyone make a video trying to get to such precise locations AND have it lit up. I'm amazed by you man. You're awesome! Thank you 😘

Very helpful and clear procedures. I didn't replace the grommet this time as I wanted to try some dry silicone lubricant on the grommet after cleaning it to see if that reduces the surface tension and retention of the dust.

THANK YOU! Great advice and instructions. We just spent our Saturday evening fixing our fridge leak without needing a repair person. We appreciate your help.

I HAVE THE SAME FRIDGE WITH THE SAME PROBLEM! I'm so psyched I searched for "unclog fridge" and this was the first video I found! :D

I have had a repairman in but he did not explain why this was happening to my bottom freezer. He took out a part and said it should be fine. He was here for less than 15 minutes and charged me $120. I understand so much more. Thank you, a great job of showing. Appreciated.

My sincere thanks! This excellent video identified my problem and provided easy to follow comprehensive instructions on how to resolve the issue. When I made my repairs, it was exactly as he described in the video. Thank you.

Following the steps in this video solved the problem I was having (ice build-up in bottom of freezer). Thank you for posting!

Thank you so much for this video. You're the man!! I have this same problem. I have a Kenmore. I cleaned the ice and water and thought I had solved the problem. I thought maybe we weren't getting the freezer door closed all the way and sweating was occurring. The pan in back was dry. I cleaned the dust all off the fan. I was happy until two days later the ice was there again. So off to youtube I went and first thing there you were. I was so happy. Now I have to go fix the drain tube. Thanks you, thank you, thank you for helping me with my refrigerator and saving me from buying a replacement refrigerator. Great detailed and understandable video. Love how you showed everything on your video.

Awesome! I found that I couldn't remove the back panel due to all the hoses, but thanks to your excellent video I didn't even need to see what I was doing. I could reach in, remove the grommet, and discover that it was indeed clogged. Now I just need to defrost and I should be good to go. Thanks a bunch.

This is a great instructional video. I just finished unclogging my whirlpool refrigerator drain. Thanks for your help, it was so easy.

Thanks for the vid man! I bought my KitchenAid fridge 12 years ago and just started having this problem, other videos weren't of a similar model. This one was exactly like mine. Cleaned out the grommet, used a blow dryer and hot water and bam, started draining again, and a plus is my freezer looks sparkling clean!

Thank you Jim...this was the most helpful information I have found to date !! So much appreciated.

I appreciate the tips. I have a GE with a similar problem, there was water on the kitchen floor and ice on the bottom of the freezer unit. Your video was generally helpful, but the drain line is MUCH LONGER than what you might think. I couldn't get it out and had to clean it in place instead, but it's now back together and seems to be working..

This was a great video for me. Had the water leak and puddle problem with a 10 year old Kenmore. I recognized the back plate in the video - so the setup was very similar on my model. I found the grommet, which was a first generation I think, cleaned lots of gunk out, and put a small v-nick in the base of it to help drainage, and reinstalled it. Poked a wire up the drain pipe, which was otherwise inaccessible, and let everything defrost for a few hours (plus some hair dryer warmth).

THANK YOU! I've been dealing with this issue for weeks and didnt know what to do! Your video helped me fix it! Mine was filled with lint and rocks!

Nice work son, I have a Kitchen Aid fridge that’s 9 years old, same thing happened 8 years ago we hired someone to fix it and your video allowed me to fix it myself in 5 minutes

difficult to film while working but you did such a great job of it. And thank you for using terms along WITH descriptions, not just the terms as if everyone knows.

Just followed the instructions from your video and it worked like a charm -- thank you so much for sharing this DIY method!!!

Thank you SO MUCH for posting. We just repaired ours following your video.

Thank you; it gives you so much more confidence when you see exactly how it's done.

Excellent video. My grommet was completely clogged shut. Hair dryer did the trick for me to thaw the drain. I had lots of water come out when I thawed it so it took 2 large towels in the bottom of the freezer to soak it all up. Thanks for the help!

Exactly the same fridge we have, experiencing exactly the same condensation issue... time to do some work at home... fortunately we have a backup fridge to use in the meantime. Thanks a lot, it really helped!

Worked like a champ! This tip alone saved me $200-$300 in repairs!

What a great video! The grommet on my KitchenAid fridge was extremely clogged. Hopefully all works well now. Thank you so much!

THANKS!!! Seeing you remove the black valve on the overflow drain helped a lot. Looks like this freezer design needs to be cleaned every 4-5 years.

Thank you sooo much! This is exactly our issue and you did a great job showing the parts and the steps. Really appreciate it!

I'm fairly handy in a basic way but fixing appliances isn't in my wheelhouse. This tutorial was great and made this fix really easy to do. Freezer no longer leaking!

You are so kind to provide this demonstration if a fix, in a tight spot. Difficult to film and give great info. An annoying situation I will address. Success certainly possible now I've been enlightened. I thank you very much!

My husband and I are stoked! We can fix this frozen freezer drain ourselves! Thanks so very much for doing this, teaching us! Saved us a lot of money on a Sears Service call! My husband can handle this! hah!

excellent video, clear and i enjoyed unmounting front and back of the fridge to unclog the drain and see everything like in the video

Good vid for a DYIr, advice from an appliance tech is that you remove back panel in freezer and thoroughly remove all ice build up in drain pan. normal defrost will not likely overcome the problem permanently. Use a steamer if possible and also replace duckbill with part# W10619951

Thanks for the video it was extremely helpful explaining the problem to me. I used a hairdryer to defrost the freezer and then tested the drain with some hot water. Unfortunately, the water did not drain so I ended up using a fairly large zip tie to clean out the drain hole from inside the freezer. A subsequent hot water test completely drained so I think I'm good to go. I'll let you know if the problem persists. Cheers

Just saved me $$$. My Maytag refrig is identical, and after 5 years the grommet was all gunked up. We also took the front door off, removed the drawers, took out 2 inches of ice, removed the back panel, blow dryered the top to remove ice from top of drain tube. Voila! No more leaks.

Gold star -- five stars! Best of all the video's on this issue. thanks for taking time to get your cell phone back there. Best of all, for me, is that before tackling it, I just called Lowe's and the extended guarantee I bought will cover fixing this! "Don't try do it yourself, this is a known issue, and requires a technical fix -- they have a lot of experience with this, just let them do it."

I have the exact same refrigerator you rock thank you thank you I’m in the process of doing everything you just did right now. I’m so excited. I figured it out. I thought it was the icemaker that failed. It was overflowing so I can eliminate that issue. You’re the best. Thank you.!!!

Excellent in all regards. Thank you. Warning Sharp Object: I found that the panel had not been deburred on the edge and had a sharp edge which cut my thumb. Be aware that you may face the same thing.

thank you for this. just completed the repairs with the help of your video.

Wow great video!! Great job explaining everything and “showing your work”.

I love you. You made it simple and easy to digest! Thank you.

Thank you so much for making this video, I was able to fix the problem with my leaky freezer.

Thank you for this video.the grommet clog fix was spot on.

Thank you. 10 minute job thanks to this video!

Thanks for posting this. Confirmed my suspicions and made the repair vert simple.

Thanks for posting! Helped us fix our fridge. Different fridge (Kenmore Elite), but watching this video helped me, so thanks!

Thank You, finally did this after 5 years, the reason is it took an army to defrost in the wall, but it's done. Next time I will remove the inside plate. Big Thanks.

Thanks for the video. Just had the same problem with ice under the freezer drawer. Cleaned the black grommet and hopefully all is well.

Thanks for taking the time to make this video. You can find almost everything on KZfaq.

The best and the easiest way to solve a common problem. Thank you so much.

Thank you! I was able to figure out why the bottom of my freezer had ice and why there was water under my fridge all the time, and I was also able to fix it because of this video.

Perfect, a job not done every day, great reminder. I am very lucky that I own automotive trim removal tools. A life saver for this type of job. The freezer tray I have has automotive type clips which are very easy to break. I heated those up first to avoid snapping. Alcohol helps a lot to melt ice in tube faster and does not hurt to kill stuff that has settled in tube.

Thank you. Your fix was perfect and made the job go very easy.

Very informative video. I have a Jennair, but the principle of a clogged drain is the same. Cleaning all the water from the ice buildup was the hard part. I'm glad I have ceramic tiles on a concrete floor so there was no damage.

Thanks for the great video and the closeups. Now I'm off to clean mine!

Thanks for the video, my fridge seems to have a long list of problems and this solved the draining one :)

Thank you so much for this video, it was a huge help. I only wish I had seen it BEFORE I took the whole thing apart from the front! Never did find the drain from that side...

This was so helpful! Thank you SO MUCH! I think you just saved us a bunch of cash, Man!!

This was fantastic! Had the gromit off and cleaned in minutes! Getting the freezer drawers out and defrosted was another story :)

Thanks. Great insight. I never designed a refrigerator before. Good to know about the flat drip grommet.

I have an LG refrigerator with the same sheet of ice in the freezer problem. Things look a little different, but similar layout and the grommet. Yep it was dirty. Thanks for posting this video, helped a lot.

I have been dealing water leaking since three years. I called handyman to do the Job. He had no clue what to do. I showed him this video. now I will do by myself. Thanks so much for sharing this video.

Excellent video. Fixed mine in under 15 mins. Thank you!

Thanks for this great video. Worked like a charm and probably saved me hundreds of dollars.

hey brother thanks for the vid. got a Whirlpool newer fridge with the topside freezer compartment's floor iced up. wish I had turned to your vid first cause I spent a lot of time in the freezer with a hair dryer and then pop bottles of boiling water trying to deice the drainage tube. got tired of watching the standing water persisting and took a break, got a coffee and watched your vid. convinced that a dirty check valve was my next move I returned to the freezer only to find it completely dry. guess the hot water flushed out the valve enough to permit the drain tube to finally relieve itself. will be gettin to the check valve tomorrow to insure it's clean. thanks again

Thanks for the great explanation and solution to the ice sheet in my freezer!!!

Extremely useful video. I have this model refrigerator and followed the steps outlined in the video and I fixed the problem without much effort. Very well done. THANK YOU!

Loved the video! You made it look easy, lol! (Except for the working-in-tight-spaces part) After watching your video, I am confident that I can do this.

My is a kemmore and used your instruciones and is working perfectly. Thank you .

Thanks for posting and sharing the knowledge!

Thanks! Managed to get it cleaned and thawed with a hair dryer using your video. Very helpful.

Thank you so much. Exactly what I needed. Same grommet problem. I defrosted the fridge overnight and water was still not draining. So I opened up the back and found the grommet was completely clogged.

Just fixed my fridge without spending a cent thanks to you! Much appreciated.

Thank you my fridge is also a kitchenaid and you gave me the confidence to successfully unclug the drain 😊

Different model, but exact same configuration, fixed, thanks!. I laughed when I took off the duck bill and cleaned out the hairball. It'd been serviced years ago by a Sears tech for the same problem, and he'd notched the valve as temp fix. Another video showed replacing the duck bill with a p-trap, which might be a long-term solution.

Thanks. This worked perfectly for my clogged drain line.

Thanks so much for the tips. I had the exact issue, same rubber gromet. The first time it happened the repair main didn't know why the evaporator was not doing it's job. I repaired mine at $0 cost.

Thanks a lot. Very helpful. Appreciated it.

This is a very clear and helpful video. Thanks!