"We use it as a teachable moment, not to scold" I love these guys. The owner is the coolest.

One day many years ago I took my daughter to a coin shop and the man selling the coins took a liking to her . She would ask me to take her there every week when she got her allowance . she would go and look at all the old coins and spend her money trying to build her own little collection . I then started buying gold jewelry for my self , my wife and my children . Then one day when we came to the shop we learned that the man had passed away . We were very sad to hear the news as we had lost a good friend . When he could he gave discounts on some items that we had bought from him , he had a soft spot in his heart for our family . The man s son took over the shop and his was just as warm and kind , just like his dad . After the father had passed away he did something so special and kind , left me , my wife and my children a gold ring with a note . Thank you for your years of supporting our store .

Imagine how lovely society would be if everyone had the approach of just being polite and saying please and thank you!!

The BIGGEST "mistake" is selling things to a coin shop, especially vintage currency, and like pawnshops, a coin shop is a place to buy, not to sell....

“It’s ok to be mad, just don’t be mad at me”… PRICELESS!!!

this advice is also valid for card, comic and sports collector stores.

Having never been in a coin shop, I really appreciate this video. It'll help keep me from accidentally doing something I shouldn't.

If I was Harry I'd be pissed that SD Bullion advertisements were being run while using Harry's Coin Shop as the backdrop. Now that's bad etiquette.

I was a Manager at a comics and games store and we dealt in collectible cards, and this is basically the exact same as there. My uncle has a coin store and we would often trade stories about people, and it didn't really make a difference what the product was.

Every time I watch one of your videos with the guys, I want to get a plane ticket and fly out there to go shopping. The whole crew is top notch. And I’ve acquired many great pieces from them via What Not.

As a former coin dealer I can relate to everything said here and the way these guys operate they deserve all the success this industry has to offer. It is a difficult business to make financially viable and I had to change careers and give up what I enjoyed. The online aspect and dishonest people I dealt with was the reason I got out of the business.

These guys have the cleanest most organized coin shop I've ever seen!!!

It’s because of you guys I started building a relationship with a coin dealer and it has seriously paid off. Now i get so excited going to the shop and sometimes hanging out there just talking about coins. Thanks Silver Dragons

Always make friends with the employees and owners of coin shops. They possess a wealth of knowledge, far beyond any "Red Book". Always grateful for these people. Thank you.

These videos are always an added plus, such a wholesome interaction combining civility and humor.

I'd trade with Harry any day of the week, he seems like a great businessman.

"The tall guy" is a walking encyclopedia of coins..... I'm definitely new to coins. I've been collecting, stacking, and researching coins for roughly a year. I love all the info. There's only a handful of channels that are my "go to" for learning. This is one of them.

"A friend to the coin shop" - priceless!!

Harry's HR skills are A1. Top lads recruited.👍

Great video. I have been in the collectable firearms business for nearly 60 years. This video could have been about gun shops. Everything you discussed has happened in my shop and everyone else I know in the business. Well done! Should be mandatory viewing for collectors of all things.

Another great video. My favorite shop gives me a discount if I bring my dog with me into the shop :) I make it a point to go there every week.

It is usually the shop that treats the costumer like a child and tries to take advantage of the person almost every time ..

My LCS in Fishers Indiana is great! I brought my son in to teach him about silver and to buy his first coin. The staff paid a lot of attention to him, answered all his questions and signed him up for the kids monthly coin club. They also gave him a mercury dime as a gift for joining the kids club. So grateful for guys like the staff at my LCS & Harry’s to mentor people.

i agree with Mr. Harry, a lot of people just don't understand this is a business and they have to make money to be there for you

The bad part about this is that not all shop owners are as honest as Harry. There are some dishonest owners out there and I have been to a few different coin shops that do match price as long that you have proof.

We Love HARRY and his crew.❤️

I’m glad you touched on this subject. Great video. Harry’s is my number 1 place to go. Actually it’s the only place I go for coins, and it’s because of how nice, and respectful all of them are. It’s the main reason I kept going back a few years ago. I was new, not to coins but to silver stacking and I went into Harry’s and they were so nice and made me feel so welcome that I knew from that point on that this would be my coin shop, they do such a good job. I don’t even care to look at other coin shops. I also like to be loyal. Thanks to everyone at Harry’s coin shop. Well done! 👏👍🏻✌🏻🤙🏼

Gentlemen at it's finest! I never asked for a discount at my bullion dealer and wanted some rounds but was sold out so got Britannia's for the same price as rounds since I was a good customer. That's how I like to do business.

I once met Eugene Levy in Vegas in 2005. Such a nice person and the jokes... The hilarity!!! lol

All great points. I was VERY intimidated by the LCS when I first started collecting. It was rooted in ignorance. I think that another good point would be as a buyer or collector, acquire some knowledge about the subject matter before going to the shops. That was my mistake. But I have to say the most important takeaway is building the relationship with your LCS. It is truly incredible the little "deals" you can get. I am just realistic with my expectations. I also arm myself with knowledge as well before I go into the shop. The bottom line is if it's a good shop, you will already be getting a pretty good deal as it is. I really appreciate this video. Thanks

We have to support our local shops-they provide a great service to our communities, ya we have good & bad shops but if they go away we’re screwed, margins are thin but there’s always wiggle room if you build that relationship 👍🏼

As the service writer for a family owned smaller auto shop, I truly respect Harry and his team at their place of business! They just seem like the kindest most caring people. 👍🏻 good job guys

Loved this episode. I watched it 3 times already. I really enjoy the knowledge and fun attitudes everybody has. 👍

Talking about professional etiquette at Harry's coin shop. When I first started collecting with many visits there, Harry had an older employee than him, who I heard a lot of racist, hateful and bigotted words come out of his mouth. I'm glad that cranky old man no longer works there, he was unpleasant and very uncomfortable to be around. Speaking of discomfort that drove me away from visiting Harry's coin shop for a year or more after the pandemic; there was a very heavy set customer who came in once in a while and was foul mouthed and openly spoke about the adult entertainment industry, while Harry and a former employee just put up with it, not kicking him out. Harry, being such a nice guy, wasn't being assertive enough to tell him to please stop. He just went along with the customer's bad behavior. I was shocked and I was the only one who stood up and said something. The rude customer apologized, and I'm glad he did. I sure hope Harry doesn't tolerate that kind of behavior anymore, because seeing that he just tolerated poor behavior for so long, was what drove me away from going back to his shop for a long time. Also, Adrian needs to work on being a little more polite to customers who aren't as advanced who still have questions. The last time I visited Harry's coin shop several months ago, he was a new employee I never seen before. I asked him about the abbreviated grade he appraised on a coin I brought in, because the number he gave me didn't sound right. He explained it to me so it made more sense, but then he immediately shouted across the room to one of his co-workers and to Harry why the abbreviated number grade he appraised was foreign to me. Adrian laughed and pretty much made fun of me in front of other customers and employees. If I go back to Harry's coin shop and Adrian is still working there, I'd like a sincere apology for the disrespect he showed me, by announcing out loud my misunderstanding, instead of politely explaining to me individually what the abbreviation meant.

It took me a few shop visits, and I finally found the one. Diamond state coins and currency in the very northern tip of Delaware (close to Philly and Jersey). AMAZING store I highly recommend checking them out and even better prices.

Please keep this good content coming. You are educating everyone in the hobby.

I had 3 older brothers. Mom made us keep hands in pockets. She would say, "Don't touch unless you are ready to buy."

These gentlemen are awesome! People do not understand the low margin of profit for these coins shops. Manners do matter! Great show SDs!👍

Very nice shop and friendly people no pressure environment, great video!

Such a great business! Harry is very fortunate to have such great employees. Adrian and King Richard are very professional. As always, Great content!

Been a coin collector for 40 yrs ,,the only mistake to make is paying the asking price ,,or if selling his price ,,😮

Next time I’m in Portland I’m stopping by this shop. You guys seem like just awesome people and I can use some more silver coins in my collection

It’s funny because in Australia the big shopping chains like target/Kmart/Bunnings invite you to tell them that the other is cheaper and even offer a 10% discount if the other shop is found to be cheaper, It’s great for consumers to always keep prices at its lowest.

I was so scared the first time I went into Harry's (my very first coin shop adventure). Afraid I'd do something wrong, not knowing how to act. Thank you so much for this teaching video.

Great video - I will say, price matching absolutely takes place between Target and Walmart, in fact most of the retail industry price matches. Whether your business partakes in price matching is a decision made by your business - but the public majority is accustom to asking. Don't take this personally, instead, consider using that as a learning opportunity to understand how your local market is pricing product.

I have never had an interest in coin collecting, but these Gentlemen make me feel as though I am missing out on a hobby I should have taken interest in years ago, love your work guys, and cheers.

Another great video. Harry is always a gentleman. Thanks Silver Dragon!

I'll take ALL these points into consideration when visiting my LCS. Thank you for the LEARNING lesson here....STACK ON.

I got two gold maples at Harry’s and was visiting from out of state. It was a great experience he’s awesome!

All these dudes are super chill and likeable. I love Harry's! Got free advice from once, was very detailed and professional.

I live in iowa and have a TON of coins my grandpa left me. I wish I lived closer to these guys. This shop just seems so amazing. I love the guys and wish the shop nothing but the best.

This is LIFE advice.

They expressed this segment well with the exception of the target and Walmart example, price matching or beating is fairly common amongst retail stores. I don’t consider coin shops to live in that world though, we never know what they are paying for their products as it’s a different market with most things sold second hand or more….

First of these videos at Harry's shop that I've seen, but wow, is that guy ever a class act! I would love to have a shop like that where I live.

So nice to talk up the hobby and educate without politics. Thanks SD

On my bucket list...visit Harry's store 😊

Thanks for doing these videos with Harry’s coin shop. Really enjoy them and always learn something. You guys are great!

Great video - one of your better LCS episodes, absolutely loved it.

Another great video! But what i didn't get is harry stating : If he offers a seller of coins to little the customer may get offended: but the same way will be with harry getting offended if someone whos Buying offers to low a price. Which he has stated.

I’m moving from Kauai to Portland in April and I can’t wait to check out your shop!!!🤙🏾🤙🏾 I love the content you folks make together, keep it up! Thanks

Really enjoy Harry and his coin shop thanks to silver dragons. Reminds me of an old shop I use to go to and it was my favorite place besides the card shop to hang out and enjoy talking about collectibles

When i was a teenager, my local coin ship other was a grumpy old man. I sure wish i had a shop like this when i was a kid

Etiquette tip: If you bite a gold coin to test it like in an old western movie, most coin shop owners will be impressed by your coolness and give you a discount.

Thanks so much for this video. I was wondering about this for a while as a newbie. Awesome video dude.

In general I have bad etiquette. But you already knew that!😎

Very impressed with Harry and his associates. I'm thinking about driving down to their shop from Seattle to meet them in person and purchase my first gold coin :)

Some great information in this visit! Thanks for sharing it! 👍

Very useful video for new stackers!

Actually, Walmart has a match guarantee and people DO ask them to match the price ALL the time. Walmart makes the offer so it is NOT rude to ask for them to honor it. A coin shop is not the same as Walmart.

The relationship stuff is so understated. I loved toned Morgan dollars and my local shop would pull them aside for me and give me first dibs whenever they got some in.

Excellent information!! This is a great crew!!

Hey buddy, I love these Harry's videos, very educational, keep em coming..

This video makes me wish I had Harry as my LCS. The few times I have been into my local coin shop my experience has been poor. The last time I visited my LCS, I took some coins in - that I no longer collect - thinking I might as well sell them. After evaluating the coins, the coin shop worker quoted me a price that I knew was too low based on what he told me each coin was worth. When I tried to politely point out his mistake, he got mad, turned red and looked like he was about to punch me in the face. 😡 When I asked him, "Why are you so angry?" 🤔 He told me, "That's the second time you've questioned my quote!" 🤬 I tried to explain to him the math errors he had made, but he was so unhinged he wouldn't let me get a word in edge wise. Rather than see it escalate into a fist fight, I told him, "I think I'd better take my coins and go." What bothered me the most about this was that the owner of the coin shop sat quietly in a seat behind his desk and never once tried to intervene to de-escalate the situation. (Which to me was mind-boggling.) Later that day, I went back to the store to show the owner where his worker had made mistakes; since I still had the paper quote in my possession, but all he did was shrug and say, "I'll talk to him about it." He never apologized for his worker's attitude nor how I was treated. Needless to say, I won't be going back. Which is a bummer because the next closest coin shop is 45 miles away. FYI, during the confrontation with the worker, I never once yelled at him or called him names. I'm still dumbfounded 😳 by his reaction to me simply questioning the quote. The only thing that makes any sense is that he must have already been having a bad day.

Very good video. Thanks man!

Awesome video, you can tell these 3 gents are very straight up and very knowledgeable.

I really appreciate these videos as a newbie, thank you!

Would love to shop here. These videos were what got me into my local coin shops up here in Canada!

Incredible video. It is a very sensitive topic that other Coin Shops may not have wanted to discuss. Harry and his Crew are all class. I look forward to seeing their shop one day and spending some money with them.

This was a great video for everyone to watch and learn. Thank you.

I agree with almost not sure about the Walmart Target comparison because some stores do price match and not really trying to play employees against each other but at my shop the manager is able to give me better deals than the regular employees so you do have those situations

This is why i like Harry's Coin Shop.

Been going to harrys for about 5 years now and he is very nice never had a issue but off camera richard is by far the most arrogant coin dealer I have ever dealt with. I've commented on prior videos about this but it's to the point if I see Richard is working I won't even go in anymore . He sure puts on a act for your camera I can say that. I hope harry sees this comment.

Good stuff! I love these coin shop vids! 🎉

What a Great KNOWLEDGEABLE coin staff! Would love to visit this shop!

I would love to do business with these guys. I wish they were in my town! And thank you Silver Dragons for bringing us these interviews! Great content.

Good timing. Lots of new stackers in coin shops these days. 👍

Great video. Nice to know that customer service is a top priority. This video would make a great training video not just for customers, but, dealers as well.

Another great video. Thanks!

Thanks for the tips !

What a cool shop. These guys are true gentlemen. Your area is blessed to have such a great local shop! As a semi retired person and avid stacker it would be a dream to work with folks like them.

Respect to these people, so educated and well mannered.

Love these videos especially with the special intro!! So cool!

After building up a good repor with my LCS I was able to get the contract to plow snow for the entire mall complex, as well as building a new barn and house for the complex owner. Dealing with my LCS has been nothing but a great experience.

Great video brother thanks for the info 😁

Love Harry's shop. I've referred many there when I needed to.

So wish I lived close enough to visit their store and get to know these guys. Just a wonderful, wonderful video.

“To start with I just want to say that most people who come in here are ladies and gentlemen!” As they say, it takes one to know one! Harry, Richard and Adrian are rare, true gentlemen themselves. As are you too of course SD.

God bless everyone. Harry & the crew + Silver Dragons are all great dudes!

I appreciate this! Longtime fan of the Royal Canadian Mint's collectible coins - but the actual coin shop space still felt a little foreign to me. I might've done the one 'don't' about asking for a discount your first time... but in my defence - I asked for 5$ off listed, with cash, knowing the credit card fee would be about the same to the shop owner.. needless to say, we're still on great terms hahaha

Great guys and content! Keep it up.