Watch Ep. 1 Here ➡️ kzfaq.info/get/bejne/j9aGnLB6vLeyaIE.htmlsi=Wwe5GHKnbdbvwvg9

Disney is a thing of the past. They've made it almost impossible for families to afford to go unless they go into debt.

Jeff knew you were a content creator and that this would end up on youtube. Im willing to bet that if a family that wasnt involved in social media had the same experience and sent them a email explaining their disappointment in the vip tour they would have got some canned email saying were sorry and thats it.

You are not expecting too much. My family of eight 5 adults and 3 kids went in 2012 and paid 5200.00. We bought the fast passes, meal plan, hop pass, 2 handicap scooters, and we stayed at the Disney resort. We had more food and snacks daily than we could eat, unlimited water from any concession. We had princesses and characters and every sit down meal that came and interacted with the kids. We were shuttled to and from each park including the scooters. The kids got to ride as many times as they wanted on the fast passes where they got to skip the lines. Only one ride was shut down the day we were at one particular park but open the next day so with the hop pass we were able to go ride it the next day and then go to our other park for the rest of the day. We had the best time. We had no issues. No lines except the fast pass lines. We did have to schedule our sit down meal times in advance but, that was ok. We were able to have a vip experience we thought. I do realize it was 11 yrs before your trip. But, it seema as Disney has declined in customer experience. We didnt have a guide, but for the money you paid the only guide i would have accepted would have been my childs favorite princess or character to guide us around all day or multiple ones. I know that 11 yrs ago the prices were different, but still 2 people that was a huge chunk of money for a giant let down of experience in my opinion. So, the call back, when he started speaking of flying first Class and not being jealous of people who do, I seen red lol. Because that seemed like a horrible disrespect to you. You weren't questioning anything more that the terms and agreements stated. You were expressing you paid more for the terms and agreements that were not honored. He did a lot of technical B.S. dodging of the points of your concerns in my opinion. Stating numerous times he was a business owner as well. Well, that is great, but what about some hospitality and some portion of refund because you didn't recieve the VIP experience and the terms and statement s were false or misleading. His entire conversation got me heated. Lol. I guess I am a little more hot headed. I am a business owner of 50+ yrs in construction and if we have any issues we handle them immediately. Disney however is too big to worry about the little people anymore. My brother and his family just got back froma Disney Cruise this week he said the cruise was nice. He said that the days they went to the islands that it was 200.00 to shuttle back and forth to the island. He said when you got there it really wasnt setup for like a cruise departure island you had to get taxis to town and nothing had to do with Disney when you got there. Which I would think if they took you there they would have some kind of Disney something set up. So, really your review leaves a bad taste in my mouth on how they treat people these days. They made a ton of money off of you for the day and it appears you got less than our family of 8 in 2012. Do better Disney

As a long time WDW goer, and who has a daughter who works at MK, I’m glad you spoke up BUT I think they gave you the “Disney” response. They are taught to make you feel heard, but nothing will change!

His comment on TRON and the fact he didn’t want this to sound like a bunch of excuses validated his genuine concern on issues. The fact that he knew you were a you tuber / influencer still put a little doubt in my mind that “ regular” people’s concerns or letters would be handled with as much priority and as effectively . You asked what I thought, I obliged, I more than likely will never have expendable $ to go and experience things you do. I am neither mad or jealous of that, I am simply grateful that you have chosen to share and I have the ability to join in the experience that way. 😊 TY

I think the Disney representative on the phone represents what’s wrong with Disney. Bureaucratic, self-serving, disjointed internal communication, shallow empathy but refuses to take substantive change unless challenged by the power of public opinion. I think the more this rep talks the less he really says….. hopelessly bureaucratic

I’m NOT a world class gambler (I’m a school teacher), but if I’m paying any company hundreds of extra dollars for a VIP experience, I would expect magic-and in this case, DISNEY magic. As a 43 year old woman who has visited Disney World dozens of times over the years, I always feel like I’ve had a magical experience, and that’s at the general admission level. So, given that, in my book, your VIP experience should have had my mouth hanging open for the duration of the video. In the end, I was underwhelmed. The most magical part of that tour video is your relationship with and dedication to your daughter. The world needs more devoted dads like yourself. Thanks for sharing.

A vip means exactly that. VERY IMPORTANT PERSON. THEY SHOULD BE TOP priority that’s what they are paying for. To be considered first. Front of lines on all rides , beverages to be offered during tour if needed, lunch, snack, priority seating . Disney needs to put everything in writing on what is to be expected on a VIP tour and deliver just that. Even things like offering an umbrella if needed for sun or rain or offering scooters if needed for people who want the vip but are u able to walk the entire time little things like that should all be included in a vip experience as services that could be rendered if needed I could go on and on but Jason you did the right thing by reaching out. How are things going to get better unless people like you and me and others don’t show them what they can improve on without being nasty or mean. That’s how you improve businesses let them know what they could do better if you see things that weren’t delivered or listed. Thanks Jason I’m behind you 100%

We had a bad experience with three kids several years ago and they are not like this with everyone Jason, they pretty much said sorry and NEVER made it right or us happy, that’s why we will never spend another dime there!!!!! I’m glad he made it right for you sir. Thanks for the video. Funny how famous 1% of people are treated verses the rest of us that make up 99% of their revenue!!! They are pathetic. That was no disrespect to you either Jason.

Based on similar Disney Customer Service stories on YT, I firmly believe that had you not been a burgeoning KZfaqr/influencer, not only would you not have received a dime back in refunds, but not even a phonecall.

I am so glad you did a video about this, I am passholders and a local to both WDW and universal Orlando, I see VIP tours everyday and just shake my head because I knew everything you just explained a long time ago, it is absolutely ridiculous what they charge and what you get, I had a VIP tour wait behind me on guardians the other day in lightning lane, it took us 45 minutes from walking in the door to walking out the door, it was 700$ an hour that day you do the math, they didn’t get anything more than I did, Disney VIP tours are a joke unless you are a celebrity……now if you are a celebrity they will take you to front of the line and whisk you in and out side doors and everything else, Universal on the other hand gives you everything a celebrity gets but you can just be a normal Joe (front of the line access, behind the scenes access, food and drinks) for slightly less an hour (around 450-500$ hour) so Universal has their VIP tours dialed in and Disney is just abysmal on it, DO NOT EVER PAY FOR A DISNEY VIP TOUR

I've been waiting for part 2 and looking forward to psrt 3. I think you had valid points and youvwere concise and to the point. I feel jeff exemplified customer service by listening and validating your grievances. The reimbursement and offer to retour was 10/10. I went to universal in cali on a vip tour and never waited in line once, rode as many times as we wanted, were given water snacks and juice etc as often as we wanted and even dined in a hidden restuarant behind a storefron that served a gourmet buffet. I did not even pay as much because we only did it for 6 hrs . So ling story short kudos to you for advocating not only for you and your daughter but for future guests. Im so happy for the resolution you received. Wtg, jason!

Not only was he good, I think the tone of your email and phone call has a lot to do with it. You were very respectful in both, while still getting across your disappointment. I feel like that has a huge impact on the end result. I'm glad it was a very positive conversation!

You were impressive in relaying your message Jason. Jeff’s was great in listening to your concerns and great response from him. He did the right thing in reimbursing you and taking your concerns to hopefully make good changes. Nice constructive messages, great job and awesome outcome. I’m going to share this with my son being a Disney lover also. Thank you for sharing 😊❤

I worked at Disney in management. He said he wanted to listen, but he never stopped talking. The bit about the first class at the airport??? What did this have to do with your feedback. Just apologise, change the program, and offer compensation. The service clearly didn't meet your expectations.

I won a Disney World vacation thru McDonald’s when they had the Monopoly Game. It stated that we would receive Park Hopper tickets for each day. I planned my stay around the park hopper tickets going to more than one park per day. Making reservations at numerous restaurants in the different parks. When we got to the hotel our packet was there waiting for us. We received regular one park per day tickets which completely messed up my plan. I tried talking to management but it fell on deaf Mickey ears. When I got home I complained to McDonalds and Disney management. I never heard anything from Disney and mcDonalds sent me coupons for $30. Too many people dropped the ball.

Well I’m glad they choose to refund you and to reach out so quickly. You were right on how they didn’t detail what was and wasn’t included.

Hey Jason. Wow. What a conversation that was. Glad to hear they have offered to refund you and also give you another chance at the VIP experience again. Very impressed with the conversation that you had. Very professional for sure. 🎉🎉

he makes a great point as a fellow gambler myself completely agree with. vip treatment means vip!! for the price disney charges you should get way more for vip tour! you spend 7k at even a local off strip casino in vegas ur gonna get free shows, rooms, dinners etc especially as an out of town guest. the guy on the other line did a whole bunch of talking and said nothing !

glad Disney gave you the opportunity to make things right! i agree with every point you provided in your email! ❤😻😊

I think Jeff was absolutely amazing. He did listen, and he did return your money and offer you a new one for free. WOW! So many people like to complain in the comments and I get that. I would be so upset as well. But he rectified it. He was a man, a good businessman, a good listener, and wanted to do better. I appreciate that!

Loved the follow up and agree with you 100 percent

HILARIOUS! It gave me a Disney add 1/3 of the way through.

As a business operator myself Jeff did a tremendous job! You had every right to be disappointed..Your daughter and yourself should of even had a great meal during that VIP Experience!...Good job reaching out Jason and especially on the topic of the Employees wage....They should do better their employees should be their best customer!❤❤

Good grief YOU ARE NOT EXPECTING TOO MUCH! Thanks for standing up what is what is right.

Great informative video. Jeff seemed sincere in what he was saying. Now...lets see if he follows through!😊

Thank you. It isn't always sunshine and people need to know what happens

Well done Jason💪👍✅

I liked the way you presented your concerns and the way disney addressed your concerns. Very impressed

That was amazing.. Thank you for sharing ❤

So as someone who has been on several VIP tours. Finally someone is putting out content actually about a VIP tour. I feel like so many content creator’s out there or just kissing ass. Or just giving facts about a VIP tour that you can find on the website. I agree I did find it strange that we never went to the front of the line. We just went in the lightning Lane. So if there are 20 people on the lightning lane, I now have to stand there and wait rather than go to the front. When we met our VIP tour guide, we were given a VIP lanyard with a VIP pin and button. I asked my tour guide about the VIP tour, Mickey ear hat… and apparently you only get that on days where the tour is $900 an hour. I feel regardless of what the hourly charge is. We should get that anyway. I did like the fact that we got parade, seating, and fireworks seating, which was really nice. I would’ve liked the VIP meal. But we decided that we were going to eat before the VIP tour that way we could just focus on going on rides. However, the free water and the snacks is nice to. I definitely feel like there’s more that they could give us , because when we go, it’s someone who is getting us lightning Lane essentially. Like you’re paying $6000 to have lightning lane for all the rides. I feel like they could include a Bibbidi Bobbidi Boutique appointment , or even a haircut appointment, or my kids get a free outfit, or some kind of VIP backpack. But I like that you’re putting out stuff that gives people the real information.

After watching this video and listening to the customer service phone conversation, I have lost faith in Disney. The costs for a family of 4 - 6 are exorbitant, and you need to take out a 2nd mortgage just to go. Airfare costs, possibly the need to rent a car, hotel/motel costs, hotel parking fee costs, park ticket costs, and extra park ticket costs should you opt for Genie or Lightning passes, parking fee costs at the actual parks. Then there are the OVER priced park food costs. And of course, daily eating out for breakfast, lunch, and dinner. Almost forgot, the Disney souvenir as a keepsake. With the average American concerned about inflation, how do tourists save & for how many years to save for a family Disney World vacation? Is it really worth it? Remember, you are saving for your kids' college education. All the best, America! 🇺🇸

Very interesting. It can be a struggle to find good VIP services. Can't wait to see what happens when you go back.

This was really helpful. I have been pondering doing a VIP tour for a couple years.

Thank you JASON!!!! Customer Service should be trained to make you feel important, and your concerns should be validated (check out the book "I Hear You", I know you know this already). The reality is he offered you a few things.. 1. A refund on something you should have never paid for in the first place (you said it yourself you could have just fast-passed things etc.) 2. To do it again and make it right (we don't know what "right" is and we don't know if it's comped). And finally (no. 3) he offered to "work" with you... Now, that if anything it is the golden ticket given your affinity to WDW, your following, and your personality - top shelf next step... I love your content and I think WDW took you for a ride and you called them out on it... Now lean on them and get that endorsement... You deserve it, brother! Thank you for all of the content, I know you already know what to do, But it's very cool that you share this with us, thank you.

Excellent customer service from Jeff. You had legitimate concerns. Other customers probably don’t have your business savvy so they don’t bother to bring these problems up to the correct department. I like how you both handled the situation. Bringing up what the personal experience guide earns was on point. Employees are being taken advantage of their position. I think with Jeff offering a full refund was almost a type of peace offering because you are a big presence on You Tube. Then again, he did sound very sincere. I do think he will bring these problems to the attention to the correct people. They will not be changed overnight. It was very good that you did point out these discrepancies. Way to go to both you and Jeff!😊

Disney is milking the parks in order to prop up other failing ventures ESPN, streaming, etc. Over the last four years they have done little to no investment in their parks as compared to Universal. This comes from someone who has visited Disney many times and is an owner with DVC. I am not surprised by your experience, around the same time frame my nephew took his family to Disney and did the VIP experience. Although we did not have a detailed discussion about their experience he told me we was suprirsed about how run down the parks appeared to be. Your experience highlights that Disney has a long way to go to return to the quailty product they delivered to their customers in the past.

One of the reasons we vacation in Disney so often is their customer service. I am not an influencer in any way and have always shared the same sentiment / experience as you displayed in this video. Thanks for sharing with us here hopefully we will see more Disney content on your channel 😄

J Dawg, let me give you my experience with Disney and going there 10 years ago when I was still Active Duty. My ex and I took a trip down, the week after school started, sometime around the 10th of September or so. Its still HOT as shit, all the water parks, amusement parks, etc. ......they're ALL open. Except, ZERO CROWDS. I'm not joking. We rode so many water park rides that we were exhausted and just ending up leaving early because it was just so easy to walk up and ride 1st in line every time. Same was true at Universal. Go 1 or 2 weeks after school opening, and those parks are yours! P.S. --- You still owe me the Front Camo PACK ! 😁

I was waiting for this. 😅

He did a great job of acknowledging you and your insights. A+

Well, your concern was heard. I feel Jeff had your best interest at heart. I would have said I would except another free VIP experience but will not request a refund. Jason, this was an interesting video. Thank you for the whole review of your experience.

Just so you know I think your terrific guy and a gentleman. I enjoy your channels because I enjoy you. You ask for opinions which I appreciate, and I’ll give them but even when we disagree it’s healthy. Your terrific. Just wanted you to know.

spot on jeff way to go

Dang was very interested in how they would handle your experience....So glad you were heard and that you got a refund and an opportunity to as he said have a clean slate to try it again. When he said some days are 900???? omg I felt it was not worth the 600 + but am excited to see how they handle your input. Hope you will be camera 'ed' up for the next time and hope your tour guide gets a RAISE. they are so penny anti at Disney when it comes to help. Anyway appreciate this vid. Appreciat you.

That would be funny if Disney wrote you back, saying none of our richer Asian customers ever complain about their experience. 😂

dang, ya if I am paying that much I would expect way more! it was cool you took your daughters teacher and her family on a couple rides. I've done the VIP/RIP at Universal Studios Hollywood Halloween Horror nights and we got a buffet dinner, guide and pretty much front of the line, even past the fast pass people.

Jason getting back to you and being a listening ear is all well and done. The question I have for you is did they make it up to you? Did they offer anything in a remedial fashion, or was it just, we heard you, we are sorry, we will make it up to you next time. I must say though that your tour guide was a wonderful guide deserving of the tip you gave him. I hope Jeff did some monetary compensation for part of your experience. I hate to mention the old saying that, "Talk is Cheap." "Actions speak louder than words." I hope you experienced the later. Thanks for sharing...

I feel that Disney will make these changes and I’m so glad that they handled it the correct way.

He is the right person to be in customer relations. Very professional as was your email to him. Sometimes things work out like they are supposed to. Great video.

Lots of waffling and business speak not much substance

On my one trip to Disneyland, so many things went wrong. Some of those things were on my end and not Disney's but Disney went over and ABOVE to make it up and make the trip amazing. I guess, if your conversation with Jeff ended any other way, I would have been shocked. Hope your next VIP rocks. ...I'm available to go with, just fyi. 😉

I am a long time Disney fan BUT I have noticed that the spin doctor has taken over.😮

I feel like by this was a solid communication and response. Im still upset with a ln experience I had two years ago, never recieved a response that made me feel like a whole human again. So it is nice to see this.

Wow, he gave you a lecture no solutions in magical experience. But it was neat that you got her teacher to hang out with you guys for a while.

The explanation for not being able to go on certain rides back to vack made sense...for health and safety reasons, but it should be noted in their terms and conditions along with a lot of other concerns you had. Disney did do a good job with their turn around time with a response....though I'm wondering if it was because your guide had mentioned the fact that you have your you tube channel??? Anyway, I appreciate this type of content. Thank you....hope you and your daughter take up the offer and go back with an update of Disney's VIP terms and conditions. Have a great week.

Great video, Have you checked on Aaron to see if he is first, still has his job or got switched out of his VIP tour guide job? The head staff does some slimy things to their employees whom they think may caused a disruptions. I worked for them in the far past and I seen it first hand. I’m glad you held them accountable for the money you were spending.

Hey there Jason, I was very anxious to watch the second part of your series. I am also a business owner and truly believe that if something is broken, I’d rather know constructly than a horrible review. I also think that you having the whole thing videoed and he more than likely looked you up, had no choice to refund your experience and apologize. He was long winded on his company, and that was an exorbitant fee to pay. I, also would have expected the red carpet and a fabulous lunch! Hope to see you at Mohegan sometime. We’ve met at Slot a Con. My husband and I were Old School Slots guest. We helped you with the meet and greet passing out swag.

Very interesting and so well stated -

It was great they responded to you

I thought you were very precise with your complaints and You deserved to get a refund ! I'm also impressed with Jeff from Disney's customer service! Great video!!!

I’m so glad that they came to your rescue there’s a lot of us who couldn’t dream of spending that kind of money for a day at Disney although it’s 67 I could only wish lol everyone should be heard whether they’re buying the VIP tour or the cheapest senior citizen, tickets, if there is such a thing at my age, Disney is still magical and I would want it to be all day. I was a business owner, and I understand that things happen and you have to be prepared to deal with him in a expedient manner and make your guess feel like even though something happened that wasn’t pleasant the outcome was even greater than the expectations. That’s so easy to do if you first just ask the customer what would make you happy. Jason, you did that in your letter you told him that you wanted to be told what to expect. Put it out line for line. This is everything you’re going to get above and beyond for the money you’re spending, that was the perfect opportunity for Disney to step up and make it happen. Thank you so much for taking the time to make this video and to read my words I value your opinion.

That was one of the most professional ways to handle that situation by Jeff. Thanks for sharing @JasonWasTHERE

I was Impressed as Well...😊

When my husband and I went in the early 2000's, attendance was low, and we would ride Tower of Terror, all the mountains, and even Mission Space over and over again. No one warned us of a health issue.

Great out come, and e excellent customer service on behalf of Disney. My faith in them is restored of getting things right for their guests.

It was an exceptional conversation, as long as he puts into action his words. I would be interested in hearing from another customer of their experience. That said, I commend you and how you demonstrated your responses.

That was incredibly interesting!! Every business should resolve issues like Jeff did! Very impressive. I’m just curious- did he know the conversation was going to be public? I can’t wait until the next part 😊

WoW 😮 100% that guy was AWESOME 👍🏻

Jason, I agree with WDW customers' service. So much more, I could say, but I hope to see you there and or at restaurants or Casino. LOL Magic does happen at WDW.❤

I didn't know you were a Disney guy Mr. Handpay haha

This is beyond excellent content. I think you had every right to file a complaint and I have worked in customer service my entire life. 17 yrs as a bartender and now in the rental/housing business. Without great customer service you have no business, so my praise to Jeff for being an awesome leader and my praise to you for standing up and brining it to their attention instead of trashing them on YT or Social Media. I am so happy he offered you a refund and then another tour. That is huge money regardless how much money you have. Myself, what I would do if I was Jeff, just offer hamburgers, hot/corn dogs, tacos maybe, fries and a cold drink. Seriously, someone paying $6,500 they can afford a plate of fries and some onion rings lol Now, my question to you is, Jeff knows you have a half a million followers and you create content, and deal with some of the richest people/businesses in the world. Do you think that played a large, small or no part in the quick response and him rectifying everything for you? I did like when you said about what your standards are use to and Blair's and he just brushed it off and basically said that shouldn't matter that you deserve what you paid for and I couldn't agree more. My favorite part was when you stuck up for your tour guide and that they should be compensated considering that is a huge day for them and I heard the staff at Disney in FLA don't make great money at all and they are only allowed to stay a yr working there and some sleep in a cheesy hotel up from the park. Anyhow, wicked content and thanks for sharing. :)

Respect begets Respect! I always try to treat people the way I also want to be treated. You handled the situation 100% the way I would have. No need to get rude but just state the facts. Documentation is the key. Know what you want to say prior to either calling or leaving an email.

I don't think you are over the top at all I think you had every right to ask these questions. It was refreshing to hear this call and know that he did truly care and did not make a lot of excuses. Way to go Jeff and Disney! I do wonder though how the call would have gone if you weren't a major influencer; but it doesn't bother me. I am just glad to hear that Disney still has great customer service!

As someone who visits Disney World multiple time a year and have had my own issues with Cast Members, or customer service on the phone. They always respond with manner. Issues resolved quickly. I do give them a 10 as well when it comes to listening to their guests!

Jeff is a great communicator and amazing customer service, so well that I hope you didn’t take the refund. Did you? It seems some park services and the park attractions are mini individual businesses. I love all the Orlando Walt Disney World Parks and have spent extra money at times like the Star Wars Hotel and considered spending more time there doing some extra features and Jeff’s concern has given me confidence to explore

We also did a VIP tour. It's been almost 2 years ago. For us, it was a real stretch financially to do the tour and we were quite disappointed. It absolutely pained me to email them with a complaint. If I remember correctly I sat and cried while I typed it. Disney is my happy place and they had let me down in a big way. I NEVER HEARD BACK.... nothing. No email, no phone call. I wish I would have had the opportunity to speak to someone about our experience. I am so glad that you were able to give feedback. It's the only way a company can learn and grow.

😮 was he AI?

If Disney advertises a VIP experience, it truly should be VIP meaning you can ride whatever rides you want, eat whatever food you want (within reason of course) , have access to behind the scenes, have access to the front of the line etc. 450 to 900 dollars extra per hour on top of admission is a massive amount of money and to me, the value isn’t there. Yeah it’s cool to have transportation and a tour guide, but there should be so much more for the money you are paying. There should be swag bags for each guest, a list of restaurants where your meal will be comped, unlimited access on whatever rides you want to go on. How much does it really cost Disney to put a bag together with some Mickey Ears and t-shirt to each paying VIP guest? How much does it cost Disney to have lunch, dinner and snacks included? Not much at all. These are smalls things Disney could include in VIP that would make the product so much more enticing.

Very well done 👏 😊

Finally please show all your Disneyworld content

This is a great video

We did a VIP tour in February of this year....and nothing changed, except, they have more snacks now lol. We thought the same thing about not skipping the lines....even on Tron and Guardians, you have to go through the whole pre show. We expressed some frustration to this to our guide and he stated that Imagineering controls that and they wont allow you to skip it unless you are a mega celebrity. We just did not see the value there if you have to wait in the regular LL. Jeff was great.....and we didnt write them...but I wonder if they would have offered us a refund and a redo unless we were an influencer like you.

Your feedback was only a great advantage to Jeff and the Disney operation. If you don’t give feedback, people don’t know. Constructive criticism is important. Disney has a lot to lose. You’re a very influential Social Media Influencer. The fact that they responded quickly and heard your valid points shows that he did his job to the fullest.

Good for you, Jason. You should have had a better experience. ❤

Thank You for all the information. WOW refund the entire Day, Disney WOW

Sounds like he went through social interaction and response training. He's a VP by title, which gives importance to his job, which is to reach out to customers. A title given to 4-10 people who have been in customer service for some time and are used to doing exactly what he did to you. Listen to concerns, tell you many times in different ways, "You've been heard. Thank you for taking the time. We want to get better. You are important." Etc. If you understand sales, it is basically the same algorithm used in "Needs and Wants" sales training. Then he will likely reach out and ask what will satisfy you to "clean the slate" so to speak, and work to come up with some sort of compromise. From redoing the experience, vouchers, or some sort of refund. Since you're an influencer, it wouldn't shock me if they "ask for a second chance", and bring you back to relive the experience. What the heck, they'll make it up when you grab a meal or two. And or at the shops... for the rest of your life.

Thank god•ness at the end he offered to refund your experience. Because I was like this conversation not going anywhere based on the questions you asked in the letter/beginning of the call. Like I said in the previous video a pendent, wizard hat or heck special ears for the kiddo would have been a huge acknowledgment of a VIP costumer. Golf cart between rides something out of the ordinary. Me personally I would want people to know VIP is coming through heck even put the tour guide in a standout outfit. It would make other park customers at least look into becoming a VIP customer.

Jason, He probably watched you on your channel, before calling you. If it was Joe Blow I don't think you would of gotton such a response. The people who have called to voice their complaint's, I am certain they did not get a full refund. Jason, during that phone call he really did not answer your question's of your concern's about your trip to Disney. He was very pleasant and called you back in good time. Your everyday, as I stated Joe Blow would have not received the response you got. Disney would not be refunding these people 100% of their money. Thank you Jason for sharing this with us WE LOVE YOUR CHANNEL, YOU HAVE A HEART AS BIG AS TEXAS..............................................Mary

Whooo, listening to the call with Jeff... I have never heard someone say in so many ways, in such a short time that they have no real power to affect change. He heard you and was interested in the call but in like 7 ways he told you he's not the decision maker and has little power to sway the other managers/directors. Even more, it sounds like some of the other managers/directors resent his department earning money off of them that doesn't come back to their own budgets.

Jason doesn’t care so much about the refund. He just wanted to get heard and get some response. Which he got plenty.

I firmly believe your utube affiliation made the difference in your resolution. I am sure they were made aware of the fact you were filming. No hate just trith.

Jason love this particular series. Because I can relate to it. My husband and I like to treat ourselves and when we do so we always take into consideration value. Are we getting value for what we are about to spend a bunch of money on. For the past 3 yrs we have been doing the Universal Studios VIP Tour for his birthday. This has been an incredible experience for a fraction of the cost of Disneyland. With Disney for what we could find you get. The value was never there. Its like the Disney people never went over to the other parks to see how they do it and apply a Disney spin to make them the best at it. Because Disney wants to be the best. So with the Universal Studios VIP tour. Its cheaper, its with a small group of about 12 or less, its a private vehicle, A wonderful tour guide(s) 2 if 10 or more people i think (Dont quote me on that). A luncheon at a Dedicated VIP experience restaurant with non park like food. Sit down tables with unlimited food and drinks. - in the park. Fast line access with most cases walk on. Repeatable ride experiences post tour. So the focus is spend time going on things as a group hitting all the top attractions. Then after the tour you still have your VIP pass and you can go on any ride again just showing your pass. With the new Nintendo Ride. We went on that 3 time post tour and it was incredible to have that kind of VIP experience. Because Universal has VIP experience only lines for its rides. You Feel VIP. Disney needs to step its game up. This month is Birthday month so we will be going there again later this month.

I can’t help wondering if Jeff would have been as helpful if you were not a business owner OR more importantly a KZfaqr, cause he did mention that a few times 😂😂😂 I think they just dodged a few law suits.

April 2023? I thought it was this year.

I was impressed with his service to you as a customer. He owned the problem and will work on fixing it. Will it ever be fixed, don’t know. But he will work hard at finding a solution. I believe it takes more conversation with customers like you to fully grasp the VIP service. Obviously their idea of VIP did not match yours. But I do feel that he valued you as a customer and wanted to fix it. Ty for sharing this with us.

I’m sorry you and Blair had a disappointing VIP experience. In my opinion, Disney is doing a great job to make things right with you. I’m really glad Disney is giving you a refund on the VIP tour that didn’t live up to the bill. Also, I think it’s awesome that Disney is comping you and Blair with a do-over VIP experience!!! I hope you and Blair have an awesome time!!!

He fixed it yea?!😂🎉

So when D23 rented out part of Epcot for the GOTG we rode it got it off and got right back on for the three hours it was limited to just us D23 members. So the can’t ride it back to back etc is a little suspect to me.