I Fired Them (Reasons Why & How I Told Them)

Рет қаралды 924,920

3 жыл бұрын

One thing that is important to determine in any business is the tipping point at which the time, labor, and materials needed to complete a job is no longer worth the payoff. This client made several decisions that pushed the scale out of my favor. This is why I fired them, and how I told them.
Firing a client (also known as dropping a client) happens for any number of reasons in the lawn care industry. I have dropped a client because they wanted their grass cut at 2" when a huge portion of their yard had roots jutting up above 2". Obviously I couldn't meet that request.
Another client was fired when they put in a locked gate but I couldn't get a key and would have to schedule my visits around them being home. Not a viable option, especially during the Florida summers when rain can wreck a schedule every day.
Let me know your thoughts, but please be sure to watch the whole video before commenting.
The products I use: www.amazon.com/shop/coppercre...
Copper Creek Cuts is a lawn care and landscaping business in Florida with a goal to entertain and educate.
Contact me: coppercreekcuts@gmail.com

Пікірлер: 1 100

@jeantaylor9119 3 жыл бұрын

Out of respect for my lawn guy we pick up anything in his way. Also have two dogs, no land mines left to run over . It's called respect.

@kennethalynn 3 жыл бұрын

You are the perfect customer. On behalf of all landscapers... thank you

@hushhush85 3 жыл бұрын

Total agree

@takuame7 3 жыл бұрын

Oh man dog poop. Honestly I don't mind it if it's one or two small poos but jesus the people who let their dogs out before I come and apparently fed them a buffet are the worst.

@bh2347 3 жыл бұрын

Agreed, prefect customer. The worst lawns are the ones littered with toys, dog crap, and obstacles of furniture/ trampolines/etc. When the customer respects their hired business, believe me they KNOW and they will go the extra mile for them much more often. We appreciate it

@flclub54 3 жыл бұрын

Now that's how you do it! People have not respect or consideration now days.

@sed6 3 жыл бұрын

My wife and I clean up all the kids toys, dog toys and dog shit just prior to our lawn care guy arriving. He's never said anything but we know he appreciates it!

@kennethalynn 3 жыл бұрын

You are the perfect customer. On behalf of all landscapers we thank you

@Brucev7 3 жыл бұрын

and probably offer his some Powerade or Cold Iced Tea 🥤

@drumset09 3 жыл бұрын

I worked at a lawn care and landscaping company for 6 years, 4 of them as a crew lead. The struggle is real, people. You're not paying the lawn care company to pick up stuff around your yard, you're paying for a mowing. That would be like expecting the plumber to wash your bathroom entirely because they replaced a washer or gasket.

@susanhurst3292 3 жыл бұрын

So true!!!

@liberationpocket6435 3 жыл бұрын

Yeah but as a car detailer, it is expected that you pick up any trash or belongings in the vehicle before cleaning. Sure it is nice if the clients do that part but honestly it is part of the job.

@BigSam63 3 жыл бұрын

@@liberationpocket6435 there's not really an equivalency there. The obstacles in this yard prevented him from using his best equipment to get the job done.

@julieh.9826 3 жыл бұрын

@@liberationpocket6435 When I had my house professionally cleaned, they expected clutter to be removed or they didn’t clean it. Incidentally, I would give you a tidy car for detailing 😊. I’m hiring you for your special equipment and elbow grease, not to pick up trash. It’s disrespectful. Bottom line it’s a small businesses owners prerogative to set guidelines for his customers in order to stay profitable. If it works for you to charge for picking up McDonalds trash, good for you.

@liberationpocket6435 3 жыл бұрын

@@BigSam63 yeah I guess it would be difficult to mow a 16th of an acre yard with a 60 inch mower. Never thought about it like that. How foolish of me

@leeannekilgore9477 3 жыл бұрын

It’s such a small space. Why don’t they just buy a push mower and do it themselves?

@hycron1234 3 жыл бұрын

Probably either too busy to do it, or too lazy to do it, or both.

@destinationjesuschrist7043 3 жыл бұрын

I know right it’s so small why hasn’t copper creek bought a push mower and TOLD HIS CUSTOMER WHEN HE WAS GONNA BE THERE.

@SarahS_Gaming 3 жыл бұрын

@@destinationjesuschrist7043 Lol you're not a very nice person are you? You clearly dont understand, this stuff takes up extra time and effort which he doesn't get paid for. Besides they have a small yard and maybe could do it themselves.

@SarahS_Gaming 3 жыл бұрын

@@destinationjesuschrist7043 lmao you don't even know what you are saying. I have a very solid work ethic but unlike your generation I have to work and pay for my education and housing and the fact you say you're right tells me every thing I need to know.

@weezylone 3 жыл бұрын

Could be an HOA requirement to have it done professionally, cause that was my first thought too. Also would seem professional of the gardener to have a 24 inch push mower on hand to get the spots he can't reach with that gigantic zero turn.

@superawsomeblitz 3 жыл бұрын

I swear to god, I’ve never seen a KZfaqr who gets shat-on by their viewers, and cordially proceeds to rip said viewers a new one more than Brad. Keep up the good work man, screw those trampolines

@nolanwechuck7734 3 жыл бұрын

@Former Auror how is he simping, he’s just being kind to someone because of what they’re going through. I don’t understand what you’re problem is.

@SlovakChestnut12233 3 жыл бұрын

@Former Auror Average MHA fan

@oldcountryman2795 3 жыл бұрын

He obviously has no interpersonal skills which is why he has to work alone doing unskilled labor.

@Dani4B 3 жыл бұрын

please do not swear on Gods name, we should honor and reverence His name, and it should not be sworn upon, we don’t swear on our mother’s nor fathers names, out of respect. So why should we use the Lord’s name in vain, and swear, we shouldn’t, we should reverence and respect Him He who gave us life and all we have, and the opportunity to wake up today. Please do not swear by His name.

@alandgomez5905 3 жыл бұрын

@@Dani4B jeebus fuckin' christ and gawd damn it! Lol

@crabgal 3 жыл бұрын

If you’re gonna put so much junk in your backyard, mow it yourself. It seems incredibly inconsiderate to force someone to move all of your stuff just so that they can do what you’re paying them to do. You’re not paying them to move a bunch of stuff around, you’re paying them to take care of your lawn.

@mattquarles6711 3 жыл бұрын

Mowers are expected to move rocks and debris out of the path. What's the difference in moving a few light weight items like that?

@texasunderground8478 3 жыл бұрын

I don't think anyone is forcing anyone to do anything, maybe the yard guys can charge more or not take the job. 🤷

@AJBAXTER7677 3 жыл бұрын

@@mattquarles6711 Lightweight? So you can tell the weight of items without being there? Also, those items were deliberately left there by the owner. Landscapers don't usually have clients going out of their way to put rocks down around their yard. Rocks are natural, all that bullshit wasn't. Imagine coming to do someone's plumbing and that person is a massive hoarder? You expect the plumber to do that job even though there is a mountain of garbage in the way?

@911WASanINSIDEjob420 3 жыл бұрын

@@mattquarles6711 lmfao good luck with that

@johnadams1562 3 жыл бұрын

Totally agree...this person thinks workers are slaves

@twitmer61 3 жыл бұрын

Brad, I also own a LCC. I'm right with you. The reasons for dropping this customer are sound business decisions for any lawn care company. We are not there to move personal goods from the yard to do the job. Liability of damaging those items are a real concern. I have had similar situations over the years. All customers are informed that we do not move items from the yard. If we can't get our mowers in or maneuver around them, we will call the job finished. One thing you didn't mention, what happens if you got hurt moving their junk. Do they pay your hostital bills. Keep the faith and stick to your guns.

@BD-zs5zd 3 жыл бұрын

Yeah maybe if he had like just been starting out he might be more inclined to deal with the bs in the backyard but as he said he's simply at a point where he doesn't need this account to pay the bills and its not worth his time. He probably would actually lose money doing the job the way some of these people commenting want him to do

@kennethalynn 3 жыл бұрын

I like you

@chochonero341 3 жыл бұрын

People don't know what common courtesy is anymore.

@KMyer 3 жыл бұрын

That is so true!

@jamesburnette4120 3 жыл бұрын

The bad part is that even if you charged them extra to move their objects out of the way, that would be like giving them permission to put more in your way.

@kennethalynn 3 жыл бұрын

As a professional landscaper myself I would agree 100% if we charge more we are saying it's okay to do it. And eventually they will hire somebody else cheaper and do the process all over again. Customers like this do it for years before they can't find anyone in the area to mow their lawn anymore.

@ItsKam 3 жыл бұрын

plus he's totally correct about the trampoline/swing set being both a massive pain and a liability to pick up and move. That trampoline was a worthy deal breaker in that tight little space. My Dad always said we couldnt have a trampoline because 1. injuries/friend injuries 2. Lawn killer Wanna get suburban sued? Buy a trampoline and let your kid watch professional wrestling. All their friends will want to come over and get suplexed.

@SaintTrinasTorch 3 жыл бұрын

It’s not really about charging someone extra, but keeping your schedule. Any additional time added to each job can put another job behind.

@SgtGiggs 3 жыл бұрын

Nothing wrong with sound business practices. Having standards improves quality of life all around.

@philliplinton6846 3 жыл бұрын

Says the guy with a swing set and a sandbox and a kiddie pool in his backyard and a city citation on his front mailbox

@kennethalynn 3 жыл бұрын

@@philliplinton6846 I'm confused by your statement. Do you agree? Or disagree with the above statement?

@go5582 3 жыл бұрын

Nicely written. What brand and flavor is your cigar? Thanks.

@geraldgreauxjr.7106 3 жыл бұрын

Good. People know your coming and when you do it once they will continue to expect it at no charge. It's time consuming and the price agreed upon now must change! Same thing with carpet cleaners. It says on website we do not move furniture! Still they ask to move sofas, dinning tables, end tables, folding beds, toys throughout the house. The one I love the most.....can you just roll up the rugs and put them in the garage. Hell no. I'm on a schedule, call us back and we will try to fit you in about a week from now. I dont care you took the day off to have your carpets cleaned, then you had enough time to at least vacuum, move your rugs you dont want cleaned and put your dogs outside so we can service your house! See you next week or we won't. As I am getting older, being nice is for the birds. If they don't respect low prices and quality service then I don't have time for B.S. n games. I use to bend over backwards with a smile.......use to! And for you women showing up at the door half dressed for a discount, my wife says no so please stop trying!🤣😅🤣😅

@SuperOrangeSauce 3 жыл бұрын

I totally feel you! My biggest issue is people who don’t clean up dog crap and act like it’s no big deal. It’s just poop they tell me.

@ArbitraryLifestyle 3 жыл бұрын

Be a shame of that trimmer slung a bunch of "just poop" all over the house :-/

@logan8926 3 жыл бұрын

I know man one time I was cutting someone else’s grass and I hit a pile of dog crap with the weed eater and it flung all over me

@JZ-rc1de 3 жыл бұрын

@@logan8926 that sucks but would be very funny to see

@mariodagoat5993 3 жыл бұрын

@@JZ-rc1de 😂

@johnree6106 3 жыл бұрын

@@logan8926 shit happens 😭💩 been there done that.

@DamianHayden 3 жыл бұрын

when i drop someone, i tell them their yard is out of my route and i have taken on too much. but i normally do this at the end of the season so they have the whole winter to find someone new

@cup_and_cone 3 жыл бұрын

What's the end of season? -Florida

@Cripstobal 3 жыл бұрын

@@cup_and_cone 🤣😂facts what “season”

@ayajade6683 3 жыл бұрын

@@Cripstobal they know one season hurricane season

@McNaBir 3 жыл бұрын

Florida doesn't have winter lol

@WeShallC 3 жыл бұрын

@@McNaBir Yes we do! It drops below 50 in the winter :)

@hopefletcher7420 3 жыл бұрын

I use to know an insurance agent who had a very difficult client. He had a lot of business with her, but was rude and demanding to her staff. Every year she had a meeting with her staff about him and took a vote. One year after the meeting she called the client to say she would no longer represent him. When he asked why she told him "this year you lost the vote. The commissions we earn from your business aren't worth the grief." Every businessperson has the right to decide with whom to do business and what criteria to use when making that decision.

@wickedbird1538 3 жыл бұрын

Have a friend with a trampoline. He put landscape fabric with some mulch under his trampoline so there was no mowing under it.

@FrozenGamerMan 3 жыл бұрын

I've had some yards with trampolines, but with enough area to pull them out of the way. In a tight yard like this that fabric and landscaping idea is way better.

@Gada947 3 жыл бұрын

I can tell you’re a nice guy, especially since I can hear in your voice that you didn’t want to drop them, but it was needed. Don’t worry man

@689moose 3 жыл бұрын

I am guessing that if he accidentally broke anything in the yard moving it, the owner would be screaming at him to replace it.

@Something2LookAt 3 жыл бұрын

Good for you Brad. Yea I fire 2 or 3 each year myself. They're always so shocked. If they think it's ok to leave that much stuff out, they always will. You did the right thing

@B00STED.B 3 жыл бұрын

I had a question I was wondering technically aren’t you firing them cause aren’t they your clients? If that’s your client and they need servicing and you say no your just removing them from your service list. I’m asking cause the definition of fired is to dismiss (an employee) from a job.

@Something2LookAt 3 жыл бұрын

@@B00STED.B Oh, it's just a fun way of saying that we're terminating our mutual relationship. Maybe divorce would be a better word. I'm going to start saying divorce. :)

@4x4meetsandshows 3 жыл бұрын

I fire some of my customers who don’t suit my business. We have trampoline problems and ppl leave hoses laying around . Biggest reason is dog droppings

@greentree6373 3 жыл бұрын

The dog 💩 is the worst!!✌🏻👍🏻

@mercuraz 3 жыл бұрын

Yeah dog droppings are the worst. I don’t run a mower business but when I do lawns, there is always one poop I missed 💩

@greentree6373 3 жыл бұрын

Mercuraz....I’ve hit a pile of 💩with a trimmer, that will ruin your day! Literally sprayed from head to toe. 🤬😆✌🏻👍🏻

@horticology9343 3 жыл бұрын

How do you go about telling them you’re not going to provide service anymore?

@4x4meetsandshows 3 жыл бұрын

@@horticology9343 I tell them the truth you don’t pick up before I’m coming . You know the next booking date but fail to care .

@johnzabik270 3 жыл бұрын

When I was a kid and used to cut lawns I hated when these people did this crap... good for you for firing them

@jonquillawnlandscape8491 3 жыл бұрын

Smart smart smart business decision! People need to understand, not everyone is your customer. Lawn care companies target different properties. Some like large acreage and some like postage stamps. Good move just dropping and moving forward!

@erikgonzales4027 3 жыл бұрын

I saw the previous video about this lawn and I was just waiting for this to happen. Good job to you though mate. People need to learn to be considerant whenever there is someone mowing their lawn.

@lugar05 3 жыл бұрын

Glad you dropped this customer he needs to become considerant to you and any other that mow there lawn

@alandgomez5905 3 жыл бұрын

Or she. Maybe 'they' is the best way to say it lol.

@kennethalynn 3 жыл бұрын

When I run into those same things I don't mow those areas and still change the same rate. I let them know they have to move their stuff so I can mow next time. If they don't, then I drop them.

@SleepyJoe408 3 жыл бұрын

Much respect bud. I love how you pinned the negative comments instead of “not approving them” so nobody will see them like other lawn care channels I know of.

@domb2NY 3 жыл бұрын

This was in my feed. Thanks for sharing. I have a small cleaning business and you learn that sometimes it costs more to keep the customer than the gain to keep. Best to lose them on good terms.

@kjphillips7789 3 жыл бұрын

I like how you phrased that and the last service free is a good idea. But my favorite part is it's all in writing

@ItsKam 3 жыл бұрын

Yes! A well written email or even an actual letter is fool proof. Easy to provide in court if needed. Phone calls/texts are much less safe.

@haukepetersson 3 жыл бұрын

I like the way you are communicating that you are stopping to support them. The "Good news, bad news" approach is a super solution! Wish you all the best for your future business. Greetings from Germany

@jay-jose9952 3 жыл бұрын

Good for you! You've set a high standard for yourself and your customers, and I completely understand this decision.

@terrycarlton6991 3 жыл бұрын

Back in the early 90's when I first started, people (most) still watered their lawn and would pick up toys, sticks, objects, etc on the day I was due to mow. Not anymore 😡

@peterh47 3 жыл бұрын

I have a pool cleaning service and I literally had the same basic problem today. Walked into the back yard on a prospective client to find a child safety fence surrounding the pool giving me 18" all around. I told them I'd clean one time and that's it. I'll choose my own headaches thanks.

@allynaquino4641 3 жыл бұрын

Wow this is a good video for people trying to find lawn mower expects to cut their grass. Very informative and I hope people do become aware that they need to get their stuff away from your work area for you to complete your work.

@garrisonfamilyalbum3901 3 жыл бұрын

Brad I joined a Lawn Care group on Facebook a while back that many would hate you giving that last service for free. Just negative about everything🤨 But if you're going to have a good business it's videos like this that are dead on target. Customer satisfaction is key and doesn't stop when they're no longer your customer. They're not only potential future clients again but their testimony could bring multiple clients to come. This is integrity at its best. Thanks friend. See you in February 👊🏼🧔

@chipsammich2078 3 жыл бұрын

Mowing a 1/32nd of an acre yard with a giant mower dont seem like a smart move.. but I don't blame you for dropping them..

@barbaramelanson3912 3 жыл бұрын

I would have told them, "Bad news is that I cannot do your yard because you did not clear everything off the lawn. Good news is that Home Depot is having a sale on lawn mowers and edgers."

@CopperCreekCuts 3 жыл бұрын

😂👍

@seantobin6693 3 жыл бұрын

I have mental issues and watching these videos helps me calm down and relax. So yeah I be that guy who will watch the hour long video. Thanks for all you do, keep up the videos

@jordank867 3 жыл бұрын

I never thought about the possible liability with the trampoline. Thanks.

@EveryDooDarnDiddlyDay 3 жыл бұрын

I used to work for an office cleaning service that would tack on an 85 dollar fee for unflushed toilets. It happened once. Every time after that the toilets(if they weren't clogged, which they seldom were after that fee) were always flushed when we got there.

@MCLT1000 3 жыл бұрын

For the record Cooper Creek, you were very polite & professional about letting the customer go 👍🏽 I enjoy this channel & believe i could learn a thing or two with starting & running my own company.

@moneymakingmikeg.9555 3 жыл бұрын

I think that's a great philosophy to have Brad. It also diffuses any potential situation before it has a chance to begin. Hoping all is well Bud, Dirty Jersey out!! #broinlawns

@truthseeker1181 3 жыл бұрын

Much respect for this video, you sir have integrity.

@daviddaczar1015 3 жыл бұрын

Man I can feel his pain I hate moving things around it’s a pain in the ass

@jaythemachine3845 3 жыл бұрын

Especially when it’s not your responsibility

@JillyBean860 3 жыл бұрын

I don't blame you. Their property was a hot mess. Plus, you'd have to move all that stuff around every time. It's not even worth it, you can get other clients since you do good work.

@zaineridling 3 жыл бұрын

That experience brings wisdom, and thanks for sharing. 💯💯💯

@hillheatherlynnify 3 жыл бұрын

I don’t blame you at all ! There’s such thing as to much stuff in such a small backyard.

@zexu 3 жыл бұрын

This is just super inconsiderate like how do you expect someone to mow with all this junk in the backyard smh 🤦‍♂️

@8307c4 3 жыл бұрын

I like your "last service free" when you have to drop them, I may start using that myself.

@djawnsjhilson218 3 жыл бұрын

Don't do that. They wouldn't give you one last paycheck, if they decided to drop you. You're work is valuable. It does a disservice to you and everyone and kind of gives the impression that it isn't worth the money charged.

@ItsKam 3 жыл бұрын

@@djawnsjhilson218 well obviously the company wouldnt run it's business out on a consistent "last service free" rule - it's just an optional approach to discontinuing service, situation dependant

@waytoson 3 жыл бұрын

Amazing business practice sir.. I think the way you handled it is PERFECT!!!! More companies need to adopt the "what's best for all" philosophy. I just can't believe they thought you could deal with their stuff like that. Do you have a section in your contract that talks about the condition of the yard before you can now?.. Great video..thanks for sharing.

@ric21122 3 жыл бұрын

I like seeing real examples like this on how to deal with customers. Good stuff.

@josh-e3j 3 жыл бұрын

This kind of thing happens to me a lot and it’s su frustrating. If it isn’t bad enough they have stuff in the way they put more stuff up making nearly impossible. The fact of the matter is people are just lazy and have no clue how they are making your job miserable. They take no thought into what kind of problem it will cause when doing what they do. After a few times of fooling with a mess like that I just fire them lol. There are plenty of other customers out there that are just waiting and looking for someone like you with less aggravation and stress

@brockjohn90 3 жыл бұрын

We’re in the mowing business not the moving business

@sandicrounse5273 3 жыл бұрын

Ty. Amazing that anyone would expect lawn service in that hot mess.

@josephmaldonadomadonado8153 3 жыл бұрын

Thanx Brad Some really good advice on prevention.... that bobcat is a lot mower . Cool

@canadiantrucker9574 3 жыл бұрын

I'm not sure you should say "you fired them as clients" because that would be telling people you are paying them to be YOUR customers. What the title should read is "I'm declining this customers work because...."

@seafoambeachcomb 3 жыл бұрын

Exactly. You can't technically "fire" someone who is paying YOU. smh But I would've dropped them as well. Or used a smaller mower and left uncut what I couldn't get to.

@craigsmith3906 3 жыл бұрын

Control is a hell of a drug. Hopefully you feel better now that you corrected that error. LOL

@sillygoose941 3 жыл бұрын

Screw all these lovers that have something to say about you dropping this client. At the end of the day, its your business and you can do whatever you want. Its disrespectful for them not to clean their yard when they know you are coming. They wouldn't be happy with having to pay extra for the clean up, so why would you be happy with taking the extra time?

@lizzard2023 3 жыл бұрын

Thanks for the videos . Didn’t know I like watching grass being cut lol

@toocooltobeold 3 жыл бұрын

Such a kind and thoughtful way to end a relationship.

@Mrsteallyokill 3 жыл бұрын

Lol fired is a interesting word to use lmao I was expecting something way different

@ItsKam 3 жыл бұрын

Yeah it's not firing, it's denying service to them. Clients hire services. "Firing" is what a manager does to an employee. I thought this was gonna be a vid on a landscaper getting dropped by the client.

@jakel3424 3 жыл бұрын

They just need to put pavers down and be done with the grass at the rate they are running.. good luck to them..

@jameskenney5623 3 жыл бұрын

I 100% agree with how you handled the situation. I own and operate my own small engine repair business and sometimes you have to lose money to keep people happy. As you said in the video I would much rather take a hit on my side to make the customer happy versus a negative review. One of the first jobs I had when I was younger was in a call center and as I worked my way up through the ranks I had to take training classes and one of them was on customer service. It was pounded into our brains that a customer who receives a positive experience will generally speak well of your company and hopefully recommend it whereas a customer that receives a negative experience will generally go out of their way to let people know of their negative experience. Great videos keep up the good work and there's a reason you aren't struggling to pay the light bill. You clearly know how to run your business.

@jasonstevens6877 3 жыл бұрын

Great perspective and solid advice on how to fire a customer in a positive manner.

@TEX-9568 3 жыл бұрын

Customer: hey I need my 20x40’ yard mowed. Lawnmower man: ok , I’ll bring my brush hog!

@timdaugherty5921 3 жыл бұрын

They should be ashamed for even leaving all that crap

@flackomedia8935 3 жыл бұрын

Bro I used to cut grass for a small father and son company now I do landscaping for the city and I learn so much! Thanks I usually watch ur videos to sleep lol

@vince2997 3 жыл бұрын

You seem like a respectable guy. You don’t (at least seem) to get pissed off over little things that you can just let slide. Any other landscape and lawn care companies would be cursing up and down and have to cry about it all day. You just simply address the issue and move on. 😎 I like your style brotha!

@XSAoRAD 3 жыл бұрын

Being sued for moving a trampoline? That's madness to those of us across the pond.

@XSAoRAD 3 жыл бұрын

@Ryan Wills there you go

@michaelscott7087 3 жыл бұрын

Bro I would whip that tiny back yard in 5 minutes. Especially with all the stuff taking up space.

@sansan-wm8qf 3 жыл бұрын

Totally agree. As a gardener in the uk I'm fed up moving toys and other crap. Broke one mower in a child's toy as I didn't see whilst mowing. Ended costing me money so did not bother going again. All my clients have a day assignment when I turn up. If weather is bad they get an email with next date. Edit Also dog shit is a big problem especially when trimming.

@anon4485 3 жыл бұрын

Extremely cordial and friendly way to drop a client. I mean if your going to have someone doing work for you, you should always clear any and all obstacles in their way before they get there. I work as as a broadband tech and I can say without a doubt, nothing makes me madder than getting to a job site, and finding out I have to move a pile of crap from the side of the house to get where I need to be. (or pulling 20 years of junk out of a crawl space entrance to get under the home)

@laurie4275 3 жыл бұрын

You cant "fire" someone you havent hired. They, hired you and your services, not vice versa. Fine to say you dropped the client, but you cant fire them.

@JZ-rc1de 3 жыл бұрын

I don’t think you needed to make this video mate, I would be pissed if I were the homeowner.

@lovelylady1966 3 жыл бұрын

who uses a giant mower in a back yard like that lol futhermore just put it in the contract that if you have to move or pick up items theres a charge.

@kennethalynn 3 жыл бұрын

@@lovelylady1966 he does put it in the contract. As do I. I also say if there's obstacles in the way I will mow around it. If I can't mow around it I skip it. You still pay. More than one violation and I drop you as a customer

@djawnsjhilson218 3 жыл бұрын

He got really childish by calling it junk, I think. Obviously they don't think it is if they just put it there in the last few weeks. He almost sounded like he was taking it personally too. I totally agree to drop them as clients. But you shouldn't make fun of them on KZfaq. Also saying good news and bad news? No, it's just news for them. And people should get paid for their services. I think he's trying to excuse some less than stellar behavior after the fact. Recap: drop them as clients. Still get paid. Don't talk crap about them.

@DylanFkinGuenther 3 жыл бұрын

I like the mindset. If 1 cut isnt make or break to me I'm in the wrong business. Reputation means a lot and my friendlyness and easy going ways is why I have most of my clients now. Lawn care taught me a lot of lessons I needed in my 20s. Quality work, patience, planning a route, adapting when weather or obstacles. But if it ever becomes too hard to make a buck Ill go get good at something else

@stubbywankenobi1 3 жыл бұрын

Much respect. Lawn care in Florida is the hardest job I’ve ever had, I didn’t last two weeks, and I worked concrete in Florida for over a year

@Bryan-Hensley 3 жыл бұрын

This is technically click bait. I didn't see anyone get fired. I saw you quit. Who was working for you that got fired?

@ChadKirk 3 жыл бұрын

It’s called firing the customer. It’s what people that value their time do to inconsiderate shitbags

@dontgetoffended9524 3 жыл бұрын

It's crazy how those people were using the yard and the back patio I can't believe it it's like they own the house I would recommend people to not hire you you shouldn't post stuff like this it makes you looks dumb

@johnnyeconomopoulos7254 3 жыл бұрын

Great lesson for young people looking to start a business!

@ThriftyGarage 3 жыл бұрын

Great thoughts and business practices!

@joeidgtlopez6801 3 жыл бұрын

Like the way you handle things keep up the great work

@spamaccount6460 3 жыл бұрын

I really like these videos where you explain why you give up contracts/jobs. It's very interesting information about things I never would have known or thought about.

@someguyonaphone1854 3 жыл бұрын

I ain't mad at him for turning it down. Its his business at the end of the day. If he can get by after dropping this then so be it. Does not make him any less of a good businessman. Much love and respect to you and yours.

@daughterofthemosthighgod863 3 жыл бұрын

Thanks. I really didn't know I was doing that until watching that video👏

@ricardowoods8133 3 жыл бұрын

Good job bro I dont blame u and u did it professionally.

@DanielTheCooliest 3 жыл бұрын

That's nice of you to do the last cut free.

@darter216 3 жыл бұрын

I do like that you doing the free last cut....even though you dumped them, you should still get good reviews and if things change maybe a customer back or referral.

@blzt3206 3 жыл бұрын

I learned a lesson today. Great business acumen you've got.

@ricepadi29 3 жыл бұрын

Had a very similar lawn a few years ago. Unfortunately we mowed it the whole year before parting ways. Seemed like every other week something new was added to the yard. It only took five passes with a push mower until it became an obstacle course.

@Waities 3 жыл бұрын

Totally understandable , when I did lawncare we had a hand full of clients that were the same. Sometimes lawns are just unserviceable or require to much time in end.

@shamrock893 3 жыл бұрын

i agree with you. i wouldnt mow that customers lawn anymore. Its more work then its worth with having to move all there junk every time. in your business. time is money. and you have such a schedule on your customers. its just not worth it. nice of you to offer the last one for free. it does take away any right from the customer to trash you and why you had to stop service to them

@kristocastillo2523 3 жыл бұрын

Good job keeping it very professional 👍

@MrTomb1976 3 жыл бұрын

so true on dropping them and the no charge, ive done similar things in the past in other businesses

@JordanRNolan 3 жыл бұрын

Glad you made the decision.

@billmelater6470 3 жыл бұрын

I'm a little surprised someone with a lawn that small wouldn't just do it themselves. Then again, if they did, they wouldn't keep all that crap for long. It's real easy to leave a mess when its someone else's problem.

@knjmoorhouse5093 3 жыл бұрын

Thanks for the great business tip.

@Siper2 3 жыл бұрын

Though a bummer to lose out on the fee, I agree it's not worth it to risk scathing reviews. Small business owners can thrive or fail based upon those. This was the smart move - and man you've got more patience than I do! 😁

@kaceypoeggel2158 3 жыл бұрын

Good call.

@coolcutsgal2 3 жыл бұрын

Dude, it boils down to "help me help you" and business is business! Sometimes, in business, you have to make an executive decision to either continue to be the employee or stop doing the lawn due to liability for you and your business which is a direct result for your family. Don't feel like you're doing anything wrong. I totally agree with the final visit being Free. I would do that just to get rid of the headache!

@royalmac1011 3 жыл бұрын

I owned a Landscape company for 6 years years, built from the ground up. Over 150 clients a week. The best way to handle small yards like that are to just weed whip them, don't bother moving the clients items. They usually never complain, and if they do let them know the issues your having with their property so it doesn't happen again. Also i charged extra for yards littered with dog poop.

@DavidLeBlanc 3 жыл бұрын

Good on ya, mate. You did the right thing the good way.

@amybell1375 3 жыл бұрын

Lawn mowing was part of one of our rentals - the guy just rocked up unannounced and went out the back and mowed. Didn’t even knock on the door to say he was here or what he was doing. Apart from a swingset nothing on the ground... except that one time toys were everywhere and I still feel bad!! Had I known he was coming I’d have moved everything for him instead of him having to do it..