I Gave Gamestop a Second Chance - Another Refurbished PS4

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I Gave Gamestop a Second Chance - Another Refurbished PS4. I got a call from a GameStop manager not long after my first video reviewing the GameStop refurbished PS4 I bought. GameStop told me they have been working to improve their refurbishing process so I thought it was only fair to give them a second chance. This second GameStop refurbished PS4 was noticeably better than the first but unfortunately still not as good as I was hoping.
👉 My First GameStop Refurbished PS4 Video: • GameStop Refurbished P...
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About This Video: A couple months ago I bought a refurbished PS4 from GameStop and made a video showing what it was like - which was not good. Now I've purchased another GameStop refurbished PS4 and will show you what I found. The first negative is that they seem to have sanded part of the top cover and also the controller. However, the console does work normally and doesn't smell bad (like the last one). When I opened the PS4 up it looked pretty clean inside and also had new thermal paste but it was missing a thermal pad for one of the RAM chips. So easily better than the last one which was nice to see.

Пікірлер: 2 500

@Chiller31916 5 жыл бұрын

Surprised that a GameStop manager was willing to call you and try to track down that console. That's the most dedication I've ever heard from a GameStop manager. Edit: wow, 5.2k likes is the most I've ever gotten for a comment!

@Tronicsfix 5 жыл бұрын

I was also surprised by that. I hope it was in order to improve the process and I hope they actually do that. This one was at least better than the first one. EDIT: I walked into a GS store where no one knew me so I would get a random one. I didn't buy it through their website using my address like last time.

@blade8800 5 жыл бұрын

They have to. Because the video was gaining lots of views so they have to damage control otherwise they will see drop in sales on their refurbished consoles.

@BudMasta 5 жыл бұрын

if coming out to a public figure gives you hope, you fell into the damage control.

@lazarus792 5 жыл бұрын

they just wanted to find his address so they can always special order him working consoles

@Chiller31916 5 жыл бұрын

@@Tronicsfix I hope so too. With GameStop I am predisposed to doubt any good intentions, but I hope you are right.

@jpp4566 4 жыл бұрын

“So I bought another refurbished ps4 to give GameStop a second chance” GameStop manager watching: *Sweating intensely*

@townbig 4 жыл бұрын

Most likely

@techhead976 4 жыл бұрын

Lmfao

@townbig 4 жыл бұрын

Lol

@Mr._Sandman 4 жыл бұрын

The manager was probably standing over the poor soul's shoulder who had to refurb it, making sure that you were sent this 'acceptable' one... it's common practice for reviewers, really...

@-Gorby- 4 жыл бұрын

@@Mr._Sandman Exactly. If I was him I would've told the manager that I'm going to a different store the 2nd time and I might get one from hundreds of miles away.

@vitorgomes6762 5 жыл бұрын

Boss: it's hard to get good workers these days... Worker: you pay peanuts, you get monkeys

@roadtosinging5062 4 жыл бұрын

Bro that's genius

@jesse_sss6924 4 жыл бұрын

Lol you got that from Gordon Ramsey

@iaincowell9747 4 жыл бұрын

@@jesse_sss6924 Gordon Ramsey didn't come up with that, it's a pretty well known saying.

@lauralil6886 4 жыл бұрын

@@jesse_sss6924 you hurt my brain thinking GR came up with that.

@jesse_sss6924 4 жыл бұрын

@@lauralil6886 omg you are both idiots I never once said he came up with that. I said you got that from Gordon Ramsey at the time their was a trending video with him saying that. Gheez your both dumb as rocks read my words when did I said he came up with that saying you hurt my brain on account of you both being so stupid

@bigmclargehuge1170 4 жыл бұрын

Whoa whoa whoa. Let's not start talking about how hard it is to find quality employees when Gamestop pays bottom of the barrel wages for techs, barely train them and skips QC for consoles going out. Management is the problem here, not the worker.

@kellicarroll8604 4 жыл бұрын

Big McLargeHuge I’m sure he’s aware, I think he’s just saying that finding good employees in the tech world as a whole can be difficult

@creeperkidv2205 4 жыл бұрын

If they don't wanna do it they don't have to , but if they aren't going to do it then they need to be let go

@Lady_Tism 3 жыл бұрын

Agreed

@Adotsupplythehood 3 жыл бұрын

Let me guess you work for gamestop

@MasterChief806 3 жыл бұрын

As someone who worked at their corporate warehouse there were a good number of people who teardown these things who barely speaks English.

@brentdefreitas 5 жыл бұрын

I'm still confused as to why ppl would buy a refurbished "used" console to save $25 on a new console

@thevlaka 5 жыл бұрын

Exactly

@PandaBearsX3 5 жыл бұрын

They have to push those, so most of the time people are convinced that buying pre-owned is better. but I agree also considering that new PS4s either come with a coupon for the store or a 10 credit for the psn store.

@earrapist3046 5 жыл бұрын

B DeFreitas because its more than $25

@goreobsessed2308 5 жыл бұрын

I agree it would have to be 50% off then I would consider it

@RukaIXR 5 жыл бұрын

I've bought a refurbished PS4 from GameStop, but the reason wasn't to save money, it was to get the limited edition blue days of play one that was difficult to find at a good price otherwise

@dannysullivan2731 5 жыл бұрын

PR's worst nightmare having a product like that sent to a specialized public figure!

@Tronicsfix 5 жыл бұрын

True...but if you put out a quality product there's nothing to be stressed about.

@SoulProductionsRs 5 жыл бұрын

@@Tronicsfix Which is why they made sure to send you a better condition one this time. They know your details and information, there was no way in hell you were getting a bad console again.

@Tronicsfix 5 жыл бұрын

@Sean Regulator I bought it from a store where no one knows me

@MITigatingNROBOts 5 жыл бұрын

@@Tronicsfix I was going to ask...was this a random purchase again? Good to know it is.

@jimsmart2522 5 жыл бұрын

The odds of it being a one-off are so slim, it’s a joke. So the previous rubbish must actually be a fairly common occurrence for GameStop - no surprise they went into damage mitigation mode when exposed by a known KZfaqr.

@DarthRavan2012 4 жыл бұрын

You won't ever catch me buying anything used that isn't at least at the bare-minimum 50% off from what it would cost buying it brand-new, regardless if it's in mint condition or not.

@dmo848 4 жыл бұрын

All about the warranty, what happens if it shits the bed 2 months out. Pre owned your beat.

@notgray88 4 жыл бұрын

@@dmo848 if it cost 50 percent less then you can still just buy another one and break even with the price if you had bought new. Did you think at all before posting that comment?

@jefftparker 4 жыл бұрын

@@dmo848 The chances if you buying two consoles at 50% off is pretty slim. Never had it happen to me. The vast majority of use things will last years upon used and you just bought it 50% off retail price! Win win for me.

@dave3138 4 жыл бұрын

Jeff, Bro, people be on FB and ebay, selling ps4s for the low, low, LOL. My boy bought one for 90, with everything

@delrow918 4 жыл бұрын

Ravanofdarkness simp

@WeSkeem 4 жыл бұрын

There is literally nothing to justify calling these “refurbished”. Refurbished should mean it was used and then made to look, feel, and operate like new. This is literally a used console that someone dusted off. GameStop needs to go out of business. Badly.

@CamoCollie 4 жыл бұрын

Agreed

@chrism6904 4 жыл бұрын

While agree with you on the "refurbished" part, I dont think they need to go out of business. Thousands of people would be out of jobs.

@contytub 4 жыл бұрын

agree ...

@zachanikwano 4 жыл бұрын

Well your wish might just come true

@lappavideoita141 4 жыл бұрын

no, they should stop re-selling consoles. Games r kinda ok

@jeremyowen1 5 жыл бұрын

So they want you to pay almost full price for a console they smacked with a magic eraser? That's a no from me dawg.

@Tronicsfix 5 жыл бұрын

Agreed

@jamesdavies686 5 жыл бұрын

That and they overdid the thermal paste big time. Less is more with thermal paste folks.

@jeremyowen1 5 жыл бұрын

@@jamesdavies686 Not for gpus. You typically want full coverage for a gpu. But yeah, a cpu that would of been overkill.

@jbdragon3295 5 жыл бұрын

For as little as you save for one of these so called refurbished, I’d rather just buy new.

@edwardgrant7708 5 жыл бұрын

@@jamesdavies686 thermal paste doesnt matter actually, that;s a myth, there is no difference between to little or to much. In general having to much is a good thing because you know it actually covers all corners then.

@GS0CK6 5 жыл бұрын

Customer: I hope my refurbished PS4 doesn’t have scratches! Gamestop: Yes.

@Emmajeromeyouhoo 5 жыл бұрын

It is used you can't expect them to replace the case.. If you don't want scratches buy new.. The price difference isn't worth buying refurbished anyway.. If you wan't used buy from craigslist/FB or a pawn shop..

@henrikholmberg777 5 жыл бұрын

@@Emmajeromeyouhoo I'm pretty sure they could have done something about the scratches like polish them.

@SibaNL 5 жыл бұрын

@@henrikholmberg777 Instead they sanded the whole thing down to cover the scratches 😂

@henrikholmberg777 5 жыл бұрын

@@SibaNL if that were the case to be fair we don't see the original ones anymore :P

@magnus00125 5 жыл бұрын

Hmm... If you want a ps4 for less you could wait for the ps5 but most people can't be bother to do that

@KalinMorales 4 жыл бұрын

1:06 minimum wage = minimum effort!

@Scorch428 4 жыл бұрын

He means employees he can take advantage of that are fine working for 10 bucks an hour and still giving it their all

@HiHi-jh2uz 4 жыл бұрын

Scorch428 I’d gladly fix things for $10 a hour.

@alexandrostheodorou8387 4 жыл бұрын

Hi Hi So youd work 40 hours a week to make $400 a week or $1600 a month before taxes? Thats literally nothing.

@nocturnallight2640 4 жыл бұрын

@@alexandrostheodorou8387 I dont know what those types of repair people make, but I genuinely hope it's actually more than 10 a hour.

@stale2665 4 жыл бұрын

I would be surprised if it was a lot more than 10.

@njj27 4 жыл бұрын

The sanded look most commonly comes from using high concentrated rubbing alcohol. I damaged the plastic on my PDP afterglow controller with that too

@DownloadeousMaximus 4 жыл бұрын

I work for a small electronics company and I can say you're probably correct. We use some strong alcohol to clean some stuff and it will really ruin some plastics.

@totophi 4 жыл бұрын

So they weren’t using Vim to clean off greasy residue?

@jordancardenas7564 2 жыл бұрын

I used alcohol to clean the gunk and blackness off my white xbox remote well it worked but my remote was literally melting🤣 so i had to stop and go back to using water and scrubber

@Ea-Nasir_Copper_Co Жыл бұрын

IPA shouldn’t be used on console covers or anything else plastic (including acrylics and plexiglass), as it can cause them to crack, cloud over, and in the worst case scenario entirely disintegrate. (Same goes for ammonia-based kitchen cleansers like Fantastik and Formula 409, btw.) If plain liquid dish detergent (e.g. Dawn) and water doesn't get off all the dirt off a console cover I’d suggest a proprietary plastic cleaner like Brillianize and a plastic polish.

@Tronicsfix 5 жыл бұрын

What do you think of this refurbished GameStop PS4? Was it better or worse than you expected? BTW, for those asking...this unit was bought from a GameStop store and they don't know who I am. I purposely didn't buy it online this time to make sure they didn't cherry pick one for me.

@rox3843 5 жыл бұрын

i was a little bit disappointed but its not horrible

@Tronicsfix 5 жыл бұрын

Ya, I was glad that it was much better than the last one but still the sanding was a little strange.

@fallingReign1 5 жыл бұрын

They need to tighten their own quality control but way better then expected.

@MGB0NE 5 жыл бұрын

Did they send this to you directly or did you purchase this through their website... basically I'm asking if they just sent you the best one they had or was this a random unit from their inventory

@banginbadger75 5 жыл бұрын

@@MGB0NE Yeah I'm wondering the same thing cause if he got a unit directly from the guy who contacted him then obviously he's gonna send over a good one in an attempt to give gamestop a good name.

@mrferniehernandez 5 жыл бұрын

They bought a new ps4 and sanded it to make it look used hahahaha! 🤣

@shifty277 4 жыл бұрын

Im convinced that is the case in this instance. Inside is too clean with the sandpaper comments too

@supersquad6048 4 жыл бұрын

Thats exactly what i thought. Laughed so hard

@ryugo7713 4 жыл бұрын

Check out his reply to the top comment... he went to a random GameStop store and purchased this one.

@TheGamersTag1 4 жыл бұрын

no, they sand the cover to get more scratches off of it. Also, sony would never ship a ps4 without all the thermal pads. They also replaced the old thermal paste with GameStop's crappy white thermal paste.

@evelhorn 4 жыл бұрын

I thought that maybe someone sanded the controller for grip, but that doesn't explain the top

@ayjay579 4 жыл бұрын

They said “sand down a brand new ps4 and do some random stuff to make it look like a refurbished.”

@DraculVaDomni666 4 жыл бұрын

Gamestop - PREMIUM Refurbished Opens the box Top is completely scratched.

@franciscodavidrodriguezven4725 3 жыл бұрын

They said: Premium REFURBISHED, But yes the store isn't good

@DraculVaDomni666 3 жыл бұрын

@@franciscodavidrodriguezven4725 I know what refurbished means.

@yikes6969 3 жыл бұрын

Uh yea...we watched the video

@erikruiz1745 3 жыл бұрын

That’s premium for GameStop

@craniusdominus8234 5 жыл бұрын

That upper shiny surface looks like it's been waxed, oiled and sandpapered at the same time :/

@xam9613 5 жыл бұрын

Nope it looks like there was a sticker, and removed it with acetone.

@harrym1862 5 жыл бұрын

@@xam9613 I get what you mean

@dianitestar1234 5 жыл бұрын

it could be worse so imo i wouldn’t complain about it

@rich1051414 5 жыл бұрын

@@xam9613 I did that to a watch once. I thought the front was glass... it wasn't, and the acetone completely fogged it and ruined the watch. I was trying to get paint off it.

@D.J.283 4 жыл бұрын

It's a magic eraser damn mr clean and gamestop

@gavinriley6145 5 жыл бұрын

100% the roughness is from the previous owner having stickers on it lol

@sswpp8908 4 жыл бұрын

I would think using a combination of a solvent and a plastic scraper would be sufficient to remove stickers without damage.

@noahmoody1640 4 жыл бұрын

Spencer Williams the solvent actually usually does a bit of damage

@matildas3177 4 жыл бұрын

@@noahmoody1640 It would depend on the solvent used.

@Nightsider-xr5lx 4 жыл бұрын

Heat usually works good too.

@caddilex8770 4 жыл бұрын

@@sswpp8908 There's always using rubbing alcohol, I bought a PS3 with bunches of stickers and I dipped a towel in a bit of rubbing alcohol and that removed the stickers completely

@pa-pyro2804 4 жыл бұрын

I wouldn't blame the employee I'd rather blame gamestop horrible business practices

@bensosnowski1128 3 жыл бұрын

Seriously. Training and quality assurance shouldn’t be ignored just to throw some employee who gets minimum wage under the bus

@hiddenguy67 Жыл бұрын

yep

@kellicarroll8604 4 жыл бұрын

I believe gamestop tries to buff out scratches on the outside of the used consoles they sell, but the end result looks worse than the scratches 🤦🏻‍♀️

@contytub 4 жыл бұрын

it seems they are simply not experienced ...

@michael0450 3 жыл бұрын

Seems to me like they got a new ps4 and sanded it to make it look used, just they look good for the video

@sevn8757 5 жыл бұрын

If someone else did it they would probably say "sorry, no refunds"

@Tronicsfix 5 жыл бұрын

The first one I bought was accepted for refund with not problems when I took it to my local shop. They don't know me there and took it back because of the smoke smell.

@GALzMissYoungsta 5 жыл бұрын

You do know there is a 30 swap time if you get a crummy item. Usually they would not take something opened because they do not know if mods were added to the system. But if the system was not opened you have 30 days to swap for another same system or 7 days to see if you like the system or get refunded.

@Topher7121 4 жыл бұрын

MARCUS AMMUNITIONS and Remember no refunds!!!

@SuperRobertson79 5 жыл бұрын

I think somebody used to clean that controller, the magic sponge.

@doomjuan 5 жыл бұрын

Yeah the magic sponge against plastic LITERALLY sands it

@obliviousmode575 5 жыл бұрын

I was going to say that too. Looks like magic eraser.

@roberthunter5059 5 жыл бұрын

Thirded. Magic Eraser is just a nanoparticle sanding sponge.

@b0red324 4 жыл бұрын

Probably have his address flagged when he orders anything give him a good machine so they get good reviews

@bryantalfonso9561 3 жыл бұрын

Probably

@EldenLord. 3 жыл бұрын

That scratched one he got here definitely isnt a good machine. It works sure, but thats nowhere near "good".

@Jordan-xx9ux 3 жыл бұрын

@@EldenLord. its refurbished, I dont expect good.

@kirin1230 3 жыл бұрын

He got this one in person to prevent that exact thing

@irradiatedrock292 4 жыл бұрын

I just saw this video and sounds like my experience. I bought a refurbished ps4 from GameStop and after 3 weeks the system literally blew up and destroyed the hdmi port on my tv.

@snowmanscold9662 3 жыл бұрын

WHAT!

@irradiatedrock292 3 жыл бұрын

@@snowmanscold9662 i still have the ps4. It looks like someone took a blowtorch to the inside of it.

@irradiatedrock292 3 жыл бұрын

@@danielmontero8200 I replaced the hdmi port on my tv but GameStop would not take the PS4 back or pay for my tv repair. They said it was not faulty when it left the store. I still have the PS4 and I bought another one from Walmart.

@robertc4544 3 жыл бұрын

@@irradiatedrock292 should just bought a ps5

@irradiatedrock292 3 жыл бұрын

@@robertc4544 this happened about 5 years ago. I will buy a PS5 when they become available.

@StevenvanderGraaf 5 жыл бұрын

Former owner probably used a skin sticker-set and the removed it with aggressive sticker remover. Premium refurbish... mwah

@benazzi8434 5 жыл бұрын

yup

@BRUTALSHANZ1988 5 жыл бұрын

To me it's like they removed all of the scratches and stickers with a Magic Eraser. Is Gamestop mad at trying to sell a used cosmetic damaged PS4 under refurbished prices. If I was told that my PS4 was refurbished and I found out later on that it wasn't and I received a used PS4 instead then I would be so pissed off with them. The definition of Refurbished means you will be getting a "Like New" product that has been restored to full working order and there is next to no cosmetic imperfections present but this PS4's conditions says otherwise. It's no wonder Gamestop is destined to be going out of business.

@jakegarrett8109 5 жыл бұрын

BRUTALSHANZ1988 that’s not what refurb means... your made up definition is incorrect, refurbishes means repaired typically, and that’s even why they have cosmetic ratings (like I got a refurbished “B grade” laptop, it has a massive dent next to the headphone jack, but everything works). Refurbished means it WAS USED at some point, it’s just been repaired (if they fixed it new at the factory, it would be sold as new, refurbished means it had a prior owner and it has been repaired or cleaned up for resale)

@StevenvanderGraaf 5 жыл бұрын

Jake Garrett True, but if you sell something PREMIUM refurbished you should expect something more nicely looking. They could have used a nicer looking part from a unrepairable console.

@senaya 5 жыл бұрын

@@jakegarrett8109 correct, refurbished electronics are guaranteed to be in working condition but their exterior is not being replaced as long as it doesn't prevent the normal functionality of the item. Some teams might go an extra mile and work on the exterior too and I love them, but it's not mandatory.

@PJeezy710 5 жыл бұрын

So never buy a gamestop refurb, got it lol. Thanks

@yigitdemir4604 5 жыл бұрын

Actually never buy refurb. There is a little price difference with brand new

@jakegarrett8109 5 жыл бұрын

Walter White depends, I paid $150 for a refurbished laptop and it was just as fast as any $600 new one at the time. To get even 5% faster for what I was doing required spending $800... it’s held up fine and only has a small dent near the headphone jack but everything works great on it (actually my $1500 MSI laptop I bought new is getting sent back a second F*ing time! Faulty RGB keyboard on both, and this second one is going to have a trashed battery within a year...). So new doesn’t mean it’s going to have less issue, and refurb or used is often a great way to go! You do need to be an informed consumer (as with any purchase, if you do no research, expect to get screwed!)

@yigitdemir4604 5 жыл бұрын

@@jakegarrett8109 in ps4 case there is a 50 dollar difference do you think that is reasonable

@jakegarrett8109 5 жыл бұрын

Walter White Yes and no. For a gamer who just wants to have fun, that’s a new game, so sure! For me no, I can build a PC for cheaper than any of these that destroy the consoles for cheaper, so in that sense no console makes sense above $100, and even then wouldn’t make sense because of the expensive games vs the money saved on Steam sales (you’d have to pay me to take a console, and even then I wouldn’t consider it good value... seriously the cost of games alone is not worth console!) At $200 I can build an RX 580 8 GB, an i5 2400 system (add a brand new 600w PSU so you can even upgrade to crossfire/SLI in the future), and give it an SSD (all the new rave for the next consoles, lol!). This will give you far better gaming, like 120 fps 1080p in some and much better 4k gaming. Plus with games going for like $20 instead of $60 after just a few months on Steam (as well as no console subscription), then you’ve got a MUCH better value with PC, making any console overpriced, even if it was free! It’s going to be about $40 cheaper per game, so that’s only going to be like 6 games before even a free console is just as expensive!! So is any console worth it? Not if your picky (last time I played a console, I puked after 20 minutes, and no that’s not a joke, frame stutters and inconsistent fps wreck my head! If only they let me tweak the settings to make it smoother frame rate... Oh well, PC lets you set it however you want like better visuals or more fluid gameplay, so problem solved!). But what do you think, is any console of good value knowing what I mentioned?

@yigitdemir4604 5 жыл бұрын

@@jakegarrett8109 you are talking about second hand products they are not broken and repaired they are just used and its making sense

@DirtyMikeHoncho 5 жыл бұрын

Never buy used when you can thrown in an extra 30 bucks for a brand new one lol

@Brandon_N420 4 жыл бұрын

Mike honcho Very true. I’ll never buy a used console.

@socommaster 4 жыл бұрын

Exactly

@andreilucian10 4 жыл бұрын

And if it is at half price? :)😃

@LeoLeo-yi5yx 4 жыл бұрын

I see used ones like at 140 when new ones are 300

@WhiteHazelnut 4 жыл бұрын

@@LeoLeo-yi5yx i still woruldnt buy it cause fixing it throughout its life can be more costly and troublesome

@inportrace 4 жыл бұрын

that shiny cover probably had a sticker on it.

@kobrien4121 4 жыл бұрын

It was trying to cut down and went on the patch 🎮🚬

@tyraelpl 5 жыл бұрын

An improvement for sure but I'd still be pissed to have bought something like that. Refurbished doesnt exactly imply sanding shiny parts for matte finish lol.

@Tronicsfix 5 жыл бұрын

I would also not be happy about that.

@DrMegaton 5 жыл бұрын

Same...that's not a premium refurbish, i don't think that a new shiny cover was hard to get and replace

@tyraelpl 5 жыл бұрын

@@DrMegaton agreed. What boggles the mind is... But why do it in the 1st place?

@DrMegaton 5 жыл бұрын

@@tyraelpl idk, Just GS things!

@tyraelpl 5 жыл бұрын

@@DrMegaton doesn't exactly satisfy my curiosity but I guess we'll never know 😅

@Godlyzeno 5 жыл бұрын

I'm an employee at gamestop and I can tell you honestly, most refurbished consoles that get shipped to us from the warehouse I've seen (personally) come back with problems. There are some lucky cases but even for just regular preowned consoles it's unfortunate we arent allowed to actually go in and check them out

@khaledbaadarani 4 жыл бұрын

You guys are a rip-off

@Michifulz 4 жыл бұрын

@@khaledbaadarani trust me, most employee's (at the store level) know. but a minimum wage job is a job.

@pigpenstrikes9400 4 жыл бұрын

So if you're not allowed to open the system, how are they refurbished? It sounds like GameStop is just throwing the word in front of used to make you pay more.

@rachelmilligan95 4 жыл бұрын

colt complain to someone who can actually do anything about that mate, they work there that’s it don’t have any influence on how anything’s done.

@Smoke-un4jq 2 жыл бұрын

@@pigpenstrikes9400 The refurbishing warehouse opens them my guy, the store that gets sent the refurbished console doesn't open it AGAIN. Reading comprehension.

@gh5643 4 жыл бұрын

when i first saw you, i thought you were like other youtubers who stick to simple fixes, but you have proved me wrong by showing your skills in fixing electronic devices. thank you very much for your time and effort.

@Daniel-lx3nh 5 жыл бұрын

Just sand it with 2k grit sand paper and polish and buff it not saying you should have to do this for a refurbished one this is just a tip for any of those who do have scratches on theirs and want to get rid of them 👌

@psx2rulz2 5 жыл бұрын

Surprised you found a CPU under all that thermal paste holy hell

@BodofLegend 5 жыл бұрын

No kidding !!!! My eyes got so big when I saw that huge white thermo spot lol 😂

@Chris-yy7qc 4 жыл бұрын

@@BodofLegend That tech probably hasnt seen his girlfriend in a long time

@PauloGriiettner 4 жыл бұрын

@@Chris-yy7qc Oh my gosh, I laughed so hard...

@maxh2755 4 жыл бұрын

Reminds me of the verge

@sheppardpat47 3 жыл бұрын

Never seen that much thermal paste before holy crap.. When I do PS4 I do the "cross X" since the die is huge on these..

@linnyunt 5 жыл бұрын

I think you missed a great opportunity here. "This video is brought to you by D-Brand. Hide unsightly sanded down consoles and controllers with ease."

@irishengine9166 4 жыл бұрын

Me: finally my console got repaired thanks! Gamestop: whispers: see you in a few days... Me: wha- Gamestop: NOTHING!

@wbackup 4 жыл бұрын

Ha!

@nutterbutt8yearsago993 4 жыл бұрын

*guitar center

@H.EL-Othemany 4 жыл бұрын

I think they don't fix stuff. ' i mean they do but I though they buy broken stuff fix it and resell it. No?

@MichaelsExplorations 3 жыл бұрын

😂😂😂

@duran2xx 3 жыл бұрын

😂😂

@fazebunny7407 3 жыл бұрын

The fact that I ordered a "new" controller with 2 day shipping for a birthday $85 and it came with major stick drift and I opened it and it was refurbished on the inside

@bulcsu7044 5 жыл бұрын

*sees thermal paste application* "what the f.. you not icing a cake! oh my god.."

@Mazra42 5 жыл бұрын

I'm guessing the GameStop refurbish manual mentions reapplying thermal paste with a scoop.

@bulcsu7044 5 жыл бұрын

@@Mazra42 more like a ketchup dispenser

@madmax2069 5 жыл бұрын

applying too much thermal paste wont hurt it, it actually might help

@edwardgrant7708 5 жыл бұрын

thermal paste doesnt matter actually, that;s a myth, there is no difference between to little or to much. In general having to much is a good thing because you know it actually covers all corners then.

@justjosh11 4 жыл бұрын

@@edwardgrant7708 I think you'll find yourself and Madmax are actually wrong - too much thermal paste can harm performance. The thermal conductivity of thermal paste is much lower than copper/aluminium - according to one website I checked it is 8W/mK for thermal paste compared to 385W/mK for copper and 205W/mK. Exact numbers may vary slightly but the point is that both metals have much better thermal conductivity than the paste. Therefore if you have an inch thick of thermal paste then heat transfer from the device to the heatsink will be reduced. This is an exaggerated example but the point is that the most optimal amount of paste is a thin layer to give the highest contact area between the two surfaces, which are very uneven without paste, but no excess paste that would reduce thermal transfer from part to heatsink.

@Zafor-ium 5 жыл бұрын

When he turned the ps4 on, for a second I thought it was the fastest loading of a ps4 I have ever seen, like I got a pro and i still have to wait a couple seconds. Then I noticed it was sped up....

@ericcenteno2719 4 жыл бұрын

I don't see many people talk about how good Steve is, he is a professional at game repairs and electronics, with the perfect balance of comedy and the topic. Watching his videos, Steve has taught me how to fix my ps4 of 5 years and it worked! He really deserves more likes and subs for what he does.

@Danja191 3 жыл бұрын

Many many years ago when I worked at a Gamestop, those boxes the refurb consoles come in were kept in the back room and as a $6 employee was instructed to package and box the traded in consoles. Wouldn't surprise me if that is still happening

@Luison40 5 жыл бұрын

Great as always man, I’m looking forward to your follow up video on the Xbox one s’ that had partial power.

@Tronicsfix 5 жыл бұрын

I'll be working on that. It's going to take some time though

@GreatSageSunWukong 5 жыл бұрын

I and my xbox one S that doesn't bloody work am also waiting on that

@retrotechdad 5 жыл бұрын

They couldn't manage to find a matching controller :/

@TheSwatstar 5 жыл бұрын

Dude let me thank you i learned everytime so much from ur Videos and i bet you help so many people out there and i just wanted to let you know that i am really impressed and thankful for your work and i hope u will keep going with this

@JehmYo 2 жыл бұрын

I'm actually shocked they did as much as they did. Back late 90's early 2000's I worked at Funcoland, the company that eventually became GameStop and the "refurbishing" consisted of a cleaning spray and running a cd cleaning disk in it. Thanks for doing this great video.

@MrLion1 5 жыл бұрын

Steve, I just wanted to pop back in again to say that I'm loving the channel, loving your work and your personality. Looking forward to seeing the channel grow!

@wedgoku 5 жыл бұрын

As a company you only get one chance to make a perfect first impression, if "Gamestop" is sending out faulty units & not quality checking, the customer wont put up with that they will shop somewhere else!

@theunseen8054 3 жыл бұрын

I wanted you to know how much I enjoy watching your videos- I learn a lot and Videos like this force companies that refurbish items to actually do what they claim. You do an outstanding job and I have subscribed.

@r0flhax0r 4 жыл бұрын

They probably used isopropyl alcohol or aceton to remove something on the casing. This looks exactly like the effect that takes place if you clean glasses frame that aren't supposed to be cleaned with them. (Saw that a couple of times as an optometrist).

@wimwiddershins 5 жыл бұрын

Very educational. Without reviews like this companies might be very tempted to shovel any old junk on to the customer. ;) I'm glad the unit you reviewed wasn't a "hand picked" example from the manager.

@o0kaelas 5 жыл бұрын

The cosmetic quality is pretty subpar for a refurbished console. And the bar is set pretty low I'd say.

@robertt9342 5 жыл бұрын

Not just refurbished but "Premium" refurbished.

@kellyweller3999 4 жыл бұрын

Love your videos keep up the good work and you have helped me a ton to clean and mine and my boys ps4 and have cleaned my friends ones. So have a good day and stay safe in these crazy times.

@rubenavilapro 4 жыл бұрын

We got a refurbished PS4 from Gamestop a year ago. Still working. We did go in an swap the remote control a few days later, no biggy. Was like 220.

@Tronicsfix 4 жыл бұрын

Nice! Good to know. Thanks for commenting

@tlrptg 5 жыл бұрын

judging by the writing on that RAM chip, it never had a thermal pad.

@costelli1 4 жыл бұрын

Poor Chinese worker got probably fired ;(

@franciscovaldes4107 4 жыл бұрын

@@costelli1 killed* lol

@recoverthis602 5 жыл бұрын

Wow! Magically after a call from GameStop, everything's all better!

@Chiller31916 5 жыл бұрын

Better than GameStop not doing anything about it, regardless of whether it is a PR stunt

@andymouse 5 жыл бұрын

I hear that.

@Tronicsfix 5 жыл бұрын

I don't see anyone saying it's all better. There's no excuse for the first one I bought. This one was definitely better but I wouldn't be happy with it if I had bought it as my main console. After seeing how good refurbished consoles are from other companies I would not buy from GameStop.

@recoverthis602 5 жыл бұрын

@@Tronicsfix fair enough, it would have been nice if you had explained the buying process so we knew it wasn't just a hand picked item sent from the man that called you. Good videos tho.

@Tronicsfix 5 жыл бұрын

Ya, I really should have. I meant to but totally forgot when it came to filming time. That's why I put it in my top pinned comment

@jonathanr2830 4 жыл бұрын

I enjoyed this video and your other videos very much. Very well done, thorough, informative, fair, and entertaining. My personal two cents regarding GameStop managers is very positive, based on my limited experience with multiple stores in Texas several months ago (February, 2019). Three store managers went well above and beyond to coordinate and help me acquire a scarce discontinued item still on a store shelf hundreds of miles from where I live. They all were 11 on a scale of 10 in customer service. Very sincere, patient, courteous, and impressive customer service. With three random managers involved, that reflects to me an excellent company-wide focus on their customer service for all customers. I hope that you enjoy similar success with them.

@ricardomateus2836 4 жыл бұрын

From my own experience, that surface seems that it was clean with Acetone or a similar solvent. I once cleaned a Nintendo Wii and it lost all that gloss and looked exactly like that.

@Dragon1276 5 жыл бұрын

It’s very easy to find quality employees when you pay competitive wages, and that doesn’t mean “I pay my workers the same crap wages as my competitors”.

@buckbundy8642 4 жыл бұрын

Drache Mitch exactly. People wanting professional workers while paying McDonald’s wages. Good techs will cost you.

@socommaster 4 жыл бұрын

Well if you are getting to do anything you should doing a good job regardless of what the pay is

@totophi 4 жыл бұрын

Socom Master : Well then maybe the issue isn’t just low pay, but also an oppressive work environment? That would be a real demotivator.

@maxh771 5 жыл бұрын

Steve, I wish I could work for you - sadly I live on another continent. I really respect your conscientiousness and sense of ethics. It can be hard to find tech businesses who take their work seriously and don't cut corners. Great video too, by the way!

@Scorch428 4 жыл бұрын

When you dont cut corners, you gotta spend most of your free time making youtube vids for extra income :P

@bigmike15511 5 жыл бұрын

Gamestop: "this normally doesnt happen" No what happened was you sold a refurbished console to someone that you didn't know had the know-how to take it apart and find out that it was crap. I can almost guarantee you the "300 people" that they have working on refurbished stuff is literally a 20 square foot room with one dude that just barely knows what he's doing.

@madmaxgrey 3 жыл бұрын

i've seen this before where the top cover is missed up with sand paper. when you see this they were having an extremely hard time removing non vinyl stickers

@XeCuTioNR 5 жыл бұрын

I've seen GameStop employees use Brilo Pads to sand down the piano finish off ps4s when they take them in used. I don't know why other than it seems to be a regular practice when taking them in.

@Tronicsfix 5 жыл бұрын

So strange

@damionlee7658 4 жыл бұрын

It would be done to stop people buying used/refurbished and then trying to return as new. It is a crappy practice, and probably not company policy (likely a store manager who thinks they're being clever).

@Cunhamixx 5 жыл бұрын

How can a company like Gamestop send another refurbished console like that.?? after what happen last time.. ... sanding some ps4 parts ?? no thanks..

@Tronicsfix 5 жыл бұрын

A lot better than the first but I do prefer no sanding!

@joelbappii5981 5 жыл бұрын

Time traveling??

@deathseekeruk 5 жыл бұрын

@@joelbappii5981 lol wth, how can his comment be from 1 week ago

@Tronicsfix 5 жыл бұрын

@Brad Bushell He's a member of my channel so he gets early previews of most of my vidoes. Usually not a week early but it was in this case.

@deathseekeruk 5 жыл бұрын

@@Tronicsfix Ah okay, thanks for the response.

@MonsieurHonHon 4 жыл бұрын

Your video makes me realise the thermal paste have never been changed in my ps4. Should I open it up and change it or is it not worth it to open it only to do that?

@mwint1982 4 жыл бұрын

Unless its overheating don't F with it

@bradbeyers9028 4 жыл бұрын

These videos are awesome. I know my PS4 is super dirty and I know that white roller came off and is loose inside console. Still takes discs fine but with ur videos I can fix it and clean the console.

@robertt9342 5 жыл бұрын

You'd think if they were selling "premium" refurbished that they would replace the case on the console with another (from a broken console) that was in better shape. You'd think their repair centre would have plenty of broken PS4 for donor cases.

@jakegarrett8109 5 жыл бұрын

They would fix the broken ones to sell, refurbished usually means repaired (otherwise it’s just called used).

@coffeemakerbottomcracked 5 жыл бұрын

If they would be able to import some custom made plastic case/ parts from the China? (Unless its expensive). Or they could have just a deal with some local recycling center.

@jakegarrett8109 5 жыл бұрын

niilo22 patent infringement, I’d punch whoever stole my designs and hard work! You cannot copy someone’s design, it’s illegal to steal a design that cost millions to produce and not pay royalties. As an engineer, my entire work is paid for designing things, without me, nothing would get built in the first place, so obviously you need the initial designs. To steal without payment someone’s hard work is pretty scummy to do (China does this a lot). Sony designed the covers, and so you cant just steal their hard work to save a few dollars. Also they could sue the crap out of the company that uses those illegal counterfeit parts if they are claiming it’s genuine OEM still (you could sell it as modified probably), however, there is nothing wrong with scuff marks (just decal wrap it if it bothers you). Now, you could make your own different design, but the Chinese don’t do that, they simply straight up copy or steal the original files! If you wanted to sell “PS4 compatible” covers that say had a feature like a fan on the top, or maybe had integrated CD holder, or charging stand built in, or some LED lighting or something like that, then it’s not complete patent infringement, though it depends on the wording of the patent. A better solution would be for GameStop to include a decal cover or something (id go with carbon fiber vinyl wrap, Dbrands also sells precut sizes for the PS4 for wood grain looks and many other options). That way it hides it, and it doesn’t even cost $1, more like $0.50

@galleno64 5 жыл бұрын

The sanding look uasually is done by someone cleaning it with magic erasers.

@mutualexcrement 5 жыл бұрын

Probably had skins on the unit and controller. They leave a residue when you remove them but no idea why they didnt use goo gone or something. Sandpaper? C'mon, man!

@zadinal 5 жыл бұрын

@@ComputermanAM13 magic erasers can scratch some materials even when used properly but I can't say I've seen it in plastics.

@madmax2069 5 жыл бұрын

@@zadinal exactly, they are abrasive

@madmax2069 5 жыл бұрын

@@ComputermanAM13 wrong, magic erasers are abrasive and will scratch the hell out of soft materials. why do you think they clean so well ?

@madmax2069 5 жыл бұрын

@@ComputermanAM13 wd40 can hurt plastics as it does contain a light kerosene-like mineral oil which will harm Amorphous plastics

@AndresLionheart 5 жыл бұрын

Such a big difference in the condition of these 2 consoles. Still, having it look that bad in the outside due to the sanding on the glossy cover would be a deal breaker for me, but that's something to be expected with used products so I would have only myself to blame for not buying a new one, lol.

@Gannon777 3 жыл бұрын

When I got my used xbox one, the top looked sanded down and the power supply didnt work. I took it back and made them test it. Now it works fine.

@abdalzawahreh8589 5 жыл бұрын

what about the rest of xboxes with partial power issues?

@zachmulder9282 4 жыл бұрын

Yes

@NowInAus 4 жыл бұрын

Cough, mumble and change the subject

@AFXGaming 5 жыл бұрын

I believe the "sanding" is due to some sort of product like a Magic Eraser by Mr Clean, since they probably used it to remove stains and grime but they may not realize that it is an abrasive cleaner

@Tronicsfix 5 жыл бұрын

Possibly but these were some pretty deep scratches.

@buckbundy8642 4 жыл бұрын

They used a scotch brite pad and rubbing alcohol. Probably to get stickers off. It could be done with a moist nap and some finger pressure and time and not damage the surface but that might take 5 minutes.

@thebatsshadow6059 4 жыл бұрын

Depending on price , I have never thought refurbished was the way to go unless you were saving 25-30% or greater.

@tl3139 2 жыл бұрын

I worked in a laptop repair facility in 2005. We were pushed HARD to diagnose and repair 4 laptops per hour. They actually had a scoreboard posted of each tech results.

@FamilyBrown88 5 жыл бұрын

GamesStop only did this because you have a KZfaq channel. They will never ever do that for anyone else. Even this product was chosen carefully for this channel.

@feedingfrenzy123 5 жыл бұрын

He bought this second console from a physical store so they had no idea who he was

@xxArsen1xx-OnPsn 4 жыл бұрын

lol yeah I don't believe that console was (and the word you're looking for is) cherrypicked.

@khaledbaadarani 4 жыл бұрын

Exactly

@chaosdirge4906 4 жыл бұрын

He literally bought this straight from a store where people didn't know him... how would this have been carefully selected?

@AltoAtik 5 жыл бұрын

My mans got a tear drop on his left eyes hes been handling his bizzness

@serisak 3 жыл бұрын

you can easily remove sanding marks from plastic and bring back a perfect shine with a cloth and a little metal polish.

@xedalpha1 2 жыл бұрын

Magic sponge. They went over hard with it. They do it to remove the micro scratches on the glossy side by hoping to make it look matte like the right side. It doesn’t work. I assume that centre probably does it as standard.

@tomrohlfs5538 5 жыл бұрын

I do alot of car detailing I just wanna buff that cover so bad lol

@lowflyingpigeon7956 5 жыл бұрын

I was thinking this 😂

@christianroubideaux8203 4 жыл бұрын

Exactly my thoights5

@clashingwithtmax6672 5 жыл бұрын

Need help. Recently took apart my Standard PS4 and it’s been fine for the past few days. Now every once in awhile it’ll make the sound like its starting twice should I be worried?

@Tronicsfix 5 жыл бұрын

I don't know for sure but if it's working normally other than that then you should be fine

@skymonkey30 3 жыл бұрын

GameStop frustrates me.... while I never expected them to be a quality company for refurbished stuff, but it pisses me off that they way overprice their used games. Also their trade-in credit is a scam as they give absolute low end trade in value.

@harimaupencaksilat5773 4 жыл бұрын

Could see the top damage really well when you picked up the system for a second between 4:45 and 5:05 somewhere

@XeonProductions 5 жыл бұрын

That was enough thermal paste for like 3 PS4's.

@sheenaporgan1852 5 жыл бұрын

I usually get salty about thermal paste comments... But I'd say that was enough for 5 PS4's

@AlchemicSoul 5 жыл бұрын

Seen enough of these to know it's not uncommon for them to ship broken and dirty systems. Just trying to look concerned for the PR.

@earlyculyer4103 Жыл бұрын

Instead of sanding You think they would invest in a plastic polishing device of some sort You could make those things look brand new If you do the right method And use the rightPolishing materials Those things will be sanitized As well as As well as looking brand new.

@MichaelJones-lv5kn 4 жыл бұрын

The clamp you talked about involved with the blue light of death how tight should I tighten the two screws

@Ozz72420 5 жыл бұрын

See GameStop let me tell you they did not think that someone like you would take it apart now that they know they got caught that's the only reason why they changed what they changed they think we can fix what needs to be fixed to make the game console when the bare minimum but I thank you as a consumer up there products I thank you for what you do

@Tronicsfix 5 жыл бұрын

I hope they make positive changes.

@danielm.595 5 жыл бұрын

Most of the big industries don't care about the consumer, that's, until they give a bad product to a person of big renown.

@mrsestherhouse 5 жыл бұрын

you think this one might have been cherry picked?🤔

@Tronicsfix 5 жыл бұрын

No. I bought it at a local shop. They don't know me.

@SmileyFBA 5 жыл бұрын

@@Tronicsfix I was thinking you might have done this.. If it was hand picked im sure you would have recieved much less cosmetic scuffs

@mrsestherhouse 5 жыл бұрын

@@Tronicsfix oh ok. very nice 👍

@Tronicsfix 5 жыл бұрын

Yep...I had to make sure they couldn't do that.

@farreach84 4 жыл бұрын

3:15 I feel like I'm seeing the screw at the bottom left top (facing down / facing up like the screen would be bottom left) corroded...due to salty sweat from hand maybe?

@gabesanchez8398 4 жыл бұрын

Stumbled on your channel by accident and now I watched most of your fixes!!

@b_3llx 5 жыл бұрын

I love watching these types of videos, even if I don't know anything about motherboards, or things like that.

@Tronicsfix 5 жыл бұрын

Glad you enjoyed!

@SeithonJetter 5 жыл бұрын

I wonder if it was sanded to help the adhesion of one of those skins you can get?

@Tronicsfix 5 жыл бұрын

Maybe

@WATSON197 2 жыл бұрын

Nov.6,2021. 3rd ps4 pro is being sent now. First one had dirt and fuzz sticking out of ports in the back. 2nd one it run hot from the start,and the fan had low pitch sound that got louder, and fan was turning way to fast. Had it for 3 weeks, and had pay more money on top of the replacement.

@samuelesquivel6202 5 жыл бұрын

GREAT video, can you help us out by telling us which HDMI cable works better for the ps4, because I heard there are some differences in quality between cheap and expensive ones.

@LegitCharge 4 жыл бұрын

One time I went to gamestop and asked if I could buy an Xbox 360 (They were about 4 years old at this point) and the employee literally said "Dude, I promise you don't want any of these. Most of them are repaired so bad that it will probably only last around a month before it breaks down again." I asked if they had any that they knew would work, and he replied, "There's not very good quality control so I can't guarantee that." Nevertheless, I left that store with no Xbox and my wallet still full. Shoutout to that employee.

@AUTOxMATIK 5 жыл бұрын

I don't blame gamestop sanding. Ppl are discusting it prolly had crazy stains

@PrimyFritzellz 5 жыл бұрын

I understand the sanding part, but what I don't understand is not polishing the sanding afterwards. Seems kinda lazy

@linagee 4 жыл бұрын

8:01 on the underside of the board, it looks like they left some uncleaned flux.

@zUltraXO 3 жыл бұрын

The whole thing with the sanding was probably done to give the controller a "new" feel with the matte coating you get on new DS4s. I still have no idea what's up with the sanding on the console.

@imnotthatskilled3868 5 жыл бұрын

At least the cover didn’t smell of smoke this time 😉

@Tronicsfix 5 жыл бұрын

Agreed!

@Lunathean 4 жыл бұрын

who sands there console? BRUH! If gamestop pulled that on me I would return that same hour I'd drive down and return it instantly

@dustinmoore2589 3 жыл бұрын

Their

@valentinautei Жыл бұрын

One thing many people did't noticed. The thrermal paste is not ok. It's the white cheap thermal paste used in power amplifiers,inverters,etc. That thermal paste is used only for power transistors,not apu,cpu or gpu. Means that apu will suffer overheat.

@NickCharles 5 жыл бұрын

That surface scratching almost looks like magic eraser marks. Wonder if someone tried to "clean" it with one to remove some lighter scratches and just made it worse.