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1000% best thing ever did was hire a csr. And I've told her the #1 priority for her in office is to not let a call go to voicemail. People want to speak to a human. Will literally hang up and Cann right back trying to get a person on phone But someone who can "humanize" a business for me on the phone and make us stand out from the big companies that will not prioritize a person. I could go on and on bout this. I have had this "u need a csr" conversation with numbers of people and how it helps so much

Getting my airsled soon also. Doing LaCantche solo it is a necessity When buying an airsled, they will tailor the package when you need to know what you work on. I'm getting the base LaCantche package and a few add ons because i work on a stacked washer dryer in closets

If you a 1 men show, doing high-end appliance you will need an Airsled and an Alldolly(oven dolly). I’ve pull a washer and dryer with an airsled.

Plus if a LaCantche warranty tech you get a discount from airsled and then a rebate from LaCantche

A friend of mine needs a respectable appliance repair tech in West Palm Springs, FL