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I’m a store manager for a McDonald’s in New Jersey and as far as these Taylor ice cream machines go, the ones that Taylor supplies McDonald’s are a McDonald’s specific machine. They are rather complicated for an average crew member to understand, or even most shift managers if not all of them. But coming from someone who has been cleaning and replacing parts for them for about 10 years, the machine is very complicated. It’s required to be cleaned every 14 days, and once it has reached the 14th day on the digital count down, the machine will then completely lock itself, rendering it inoperable until it has fully been cleaned. But the problem with that is barely no one knows how to clean it. At most locations you’re lucky if more than one person knows how to clean it. But once the machine is cleaned (which if done correctly it takes about 4-6 hours to complete) the machine will turn back on, while it’s true that the ONLY company that can work on the machine is TAYLOR, i don’t know of any specific thing stating that a McDonald’s employee can’t clean it. But there’s still one more thing. How come the machine goes down more often than 14 days? Well that’s because every night (if the McDonald’s is not a 24 hour location) the machine has to be filled up with the ice cream mix at a very specific level because it goes through what’s called a “heat treat cycle” or heat mode. And in order for the machine to come out of heat mode, it must be at the right temperature within a certain time frame, and if the mix isn’t filled up properly, it will never come out of heat mode until that’s done properly. But the good thing is, the organization i work for is beginning to switch out machines to a new company (i don’t know it off the top of my head)

Can you plz investigate where my dad went, only leads I have is perhaps a dairy aisle or someplace similar.

*Business relationship or not, it boggles my mind that McDonald's, who throws sooo much money at branding and corporate image, would allow their ice cream service to become a running joke.*

Never in my life would I have expected the Manager of McDonalds HQ to bend like that and actually give you the free ice cream cone lmao. That man deserves a raise tbh, he handled the whole situation with complete class. Something the security guard could learn from.

I swear Tyler can make the most random things sound like a whole documentary show

I think if Tyler used a less confrontive approach he would be able to get a lot more information from these people

There is a lot more to this story for what I've heard. The ice cream machine can "broke" down overnight bc something went wrong with the nightly "heat treat cycle" the problem is the machine don't tell what went wrong and the manual goes often inevitably to the "call the repair person" which is Taylors employee. There was a guy who invented an device which would tell what went wrong and could read the error codes but they (mcdonalds or taylor) made up some bad excuse about how the machine isn't acurate and they can't use it bc it is not approved by them or something.. Ultimatly the one who suffers most is are the owners of those mcdonald location restauraunts bc they have to pay for the repair guy to come and fix the machine.

I was one of 3 people who could clean the ice cream/Milkshake machine in a 24/7 McDonalds in Birmingham, uk (approx 20 years ago). The machine genuinely used to take me just over 7 hours to clean, disinfect and reassemble. I will me 4 12 hours hifts of shadowing another crew member and taking massive amount of notes/drawing parts associated with the process. To dismantle and reassemble the machine it had to be done in a very specific order and a diary few of the parts are of similar size and shape, so there was a moulded tray with each moulded space needing the specific pieces to be placed in it (a bit like a puzzle tbh). Kind of similar to that you would find in a school woodshop/jail woodshop or well organised joiner/machine based engineer so as to ensure no tools went missing. Having 3 of us most likely saved the franchise owner god knows how much as the others and I were on minimum wage (I was earning just under £5 per hour because I was 18). The only time I know engineers were called were annually for servicing and if the machine had fundamentally broken down and beyond a simple clean (well kinda for those who knew what we were doing cleaning wise😂). I had no idea that it was common for most McDonalds branches not to do this - though I suppose a high turnover of staff makes it difficult to continue as many are manned by younger crew members who moved on to better things. I worked there for almost 4 years for 30 hours per week in-between my studying at university because the hours were flexible and I liked the regular customers and fellow staff members (well mostly lol😂). It makes total sense though why Taylor's would want to make their venture as complex and profitable as they can possibly do by cornering the market.

Only on this channel can videos go from “im gonna investigate the town with a massive drug epidemic” and “im investing hitler’s death” to “lets go to mcdonalds and investigate ice cream machines”

tyler is the hero we didnt know we need

I've been in refrigeration Sales and Service for 20 years. Taylor is the best soft serve machine made and they still break down all the time for many reasons, the number one reason is because you have a very sensitive $35k-$45k machine run by $10/hr employees who abuse it by not cleaning it properly, not drying parts properly after sanitizing, not changing the product when it has been in the machine too long, not lubricating the o-rings, not putting the machine back together properly after cleaning etc. I've worked on every model and every major manufacturer...Taylor, Electro Freeze, Stoelting, SaniServ, you name it I've worked on it or sold it. The machines work in a hot environment trying to get various product with varying amounts of butter fat to freeze to a very specific temp and then try to hold it at that temp for extended periods of time while not over folding the product or adding too much air. They require a lot of maintenance to stay in operation.

LOL @ 6:36 even the employee laughed at the secret sauce thing 😂😂

While im all for Tyler's investigations I feel bad for the random workers that Tyler interrogates

How does Tyler crank out epic stories week after week? Bro is one of the most consistent youtubers out there!

Yelling, “Why don’t any of the ice cream machines work!!” as you’re casually enjoying an ice cream cone is an interesting juxtaposition 😂

I worked at A&W for years. We also were supplied Taylor ice cream machines. Ours would have problems too. What would happens is you fill the machine with liquid ice cream and then the internals will spin slowly and freeze the ice cream as it comes out. We ran into various problems. Sometimes mid summer when we’d be really busy our icecream machine couldn’t keep up and we were selling more icecream faster than our machine could freeze it. Other times the freezing mechanism would stop working and it would only mix around the liquid for hours without freezing it. Then we have the good ol cleaning cycle. Ours was weekly. I was actually part of the maintenance with that and every Friday night after closing we’d shut down the machines and allow them to defrost so Saturday mornings two hours before we opened the machine would be broken down into its pieces, cleaned and sanitized and put back together. It took about an hour to clean the machine, sometimes longer if there was a ton of ice buildup and it would take even longer to re freeze the ice cream. Specially if it was a hot day and our kitchen was exceptionally hot that day. Then the machines daily would shut down, and cycle themselves to prevent severe ice build up so the machines wouldn’t seize. But this was programmed to happen after closing/in the middle of the night. We run into issues too. My McDonald’s always has there icecream machine working. So I’m not speaking for McDonald’s but the ice cream machines are quite efficient overall but we were a smaller restaurant that got most of our business in the summer months when we’d get travelers and sometimes our machine couldn’t keep up, now imagine a McDonald’s who gets thousands of customers per day?

I have no clue how the people at the McDonald's HQ kept such a straight face I would have broke down in laughter in front of tyler

I love your videos! But this one seems a bit antagonist to people that are just working and earning a living. I work at McDonald’s myself and honestly are machines are just constantly down because of lots of reasons. The main one for our place is that when we start serving too much ice cream (which we do) it heats up too much and stops coming out. I don’t really think there’s much more behind it.

I was a tech who worked on these machines . The reason is actually explained pretty well in a managers comment that appears at the top. I'm not a fan of Mcdonalds or Taylor (as in I was not skilled enough and fired). But Taylor does actually make great machines. (the best slushies at circle K, frostys at wendy's...mcdonalds ice cream, tim hortons ice caps etc.) The reason Mcdonalds has issues and wendy's, circle k (ok they do lol) and others doesn't? They don't try to run a machine for 14 or 28 days and do a nightly heat cycle to try to kill bacteria. It's really that simple. A machine can fail a heat treatment cycle (it takes hours) for a wide variety of simple operator errors which then for health safety reasons locks the machine out. Even if Taylor makes money from service....Trust me, coming from a man who has seen behind the scenes and doesn't even like these companies. There is no intentional conspiracy here to inflate costs, if that were true..i'd be gladly uncovering that truth. But it is not true. Taylor is a good company blessing us with our favorite frozen beverages lol. Mcdonalds is meh.

Tyler is the only person to be able to turn a 10 minute video into an entire documentary.

I don’t like how he always looks for the confrontations and doesn’t just ask his questions in a respectful way. That whole McDonald’s building shouting match was not warranted and could have gone so differently.

7:29 Man is not afraid of the officers😂

Watching you antagonizing mcdonalds headquarters made my day. Quality content.

we need tyler to investigate every conspiracy

My brother works as a repairman for McDonald ice cream machines. He says 99% of the time the machine breaks is because employees don't clean the machine properly. Most of employees are young, haven't been given any instruction how to clean the machine, don't care or don't feel like cleaning it. See the guy at the beginning of the video saying he just doesn't want to bother with making an ice cream order?! That's why the machine doesn't work half the time, they don't care. Fact of the matter is, Most places that serve soft served ice cream use the same machines as McDonald, and their machines work just fine. Reason being that it's a lot less expansive for someone working for himself to just clean and maintain his machine rather than cough up 500$ for an 1 hour repair job.

5:20 dude has waaaaay too much access to micky D's food

All respect to you Taylor. When you went to these companies it reminded me of times while I was meeting with many different people just to lend them MLM books. The difference is that you try to give value to your subscribers, while I didn't try to give value to anybody back then.

5:34 bro thought it was his building and the way you were calm while calling him obese good job

5:58 average discord mod

This man got confidence of another level while being polite and calm at the same time.

Man trespasses, gaslights, and generally wastes everyone’s time with incredibly combative questions and calls it journalism. Brilliant.

imagine being the poor guard or manager or desk clerk that has to deal with tyler

So essentially, there are intervals on how much Mcdonald's is allowed to sell ice cream without cleaning the machine, so they have to wait for the machine to be cleaned by a specific employee. It usually takes time for said employee to arrive, and label the machine as useable. The reason this rule is in place is because mcdonald's used to never clean their machines, and it would be a health code violation.

Former mac employee here - Our machine never broke once during my year and half employment at that location. But almost all employees except myself would tell customers it was down. They did not feel like coming off the food line or off the register to make a delicious frozen treat.

you’re hilarious bro I love you!

It’s crazy how far you have gone in KZfaq. Your content is insanely good ❤!

Hey Tyler I've been subscribed for a few years but I gotta say I've really been enjoying your recent videos a lot, and also how consistent you've been too!

This is seriously underrated content. I am laughing my ass off at him in the lobby. My man investigates all the issues.

😂😂😂 this whole thing, i could never do that. Great job

This new "I Investigated" series is amazing! Keep up the good work!

I love the fact that when Tyler interviews people, they're basically just reacting to his charisma.

8:45 that guy pretended to answer the phone so he didn’t have to be involved 😂

I didnt know i wanted this Investigation but I needed it

7:11 bro is a menace

Btw this is not only happening in the US. As a regular Mcdonalds customer (I know I shouldnt but it's my biggest weakness, I don't even drink alcohol) I can tell you that even in Europe it is happens more than not that the ice cream machine is not working. It was actually so bad that they announced McFlurry Ice Cream "RETURN" as a part of a new month special :D We've had that ice cream since like forever.

You can tell Lewis is a lifelong McDonald's eating fanatic. He's been there since day one chomping on them xl fries and them 3 Big Macs with extra cheese and the super large chocolate shakes and three apple pies.🤣

I love this so much!! I worked at Burger King in high school. We told people the machine was broken when we were out of the mix. You also have to get on a step stool and pour it in

Was told by a technician from Taylor, that the machines stay broken because the McDonald’s employees never clean the machines. I assume he’s talking about where the ingredients are poured into.

Tyler is so funny he really told the guy that he wants ice cream and he will leave. He got ice cream in there eating ice cream thank god he’s so funny I was laughing to the whole video. Thanks Tyler for making us laugh you’re the best natural comedian ❤

The dog barking back killed me I wasn’t expecting that 😂😂😂

TJ said "i love theories" and i loved that lol

5:00 Mystery solved. This man right here is eating all the ice cream, that's why no machines work. They aren't broken, all the ingredients are being consumed by that man!

also, the ice cream machines are needed to be cleaned very often, its a large job to do. at my mcdonalds i worked at we always just said it was broken to avoid cleaning it💀

This is gold. Protect this bloke at all costs

Tyler is than man! Bringing us the best content he can 😅

i saw that tyler uploaded, i dropped everything and clicked on the video. tyler is the hero, bro I actually love this guy.

I love Tylers spin on these older remakes he makes the old topics funny. This one is a clear cut case of a bad contract, not as bad as the ones the US military makes though.

*i love your content bro keep it up hahahaha*

Tyler’s videos have really come a long way just in the past year. Much love dude❤

“2 ice cream cones, and I’ll leave”. This maf actually got his cones. Hahaha legendary.

The answers we all have been looking for. Finally.

wow. thanks for this vid. sheds a lot of light on this issue lololol

Tyler Oliveira is a goat. W videos. W person. W uploads.

Tyler with the geound breaking content very original and entertaining as always thank you tyler oliviera

“2 ice cream cones 🍦🍦 “ LMFAO, I was bursting out laughing after that scene. Keeping them on their toes 😂

The puppet master edits are hilarious

Ngl Tyler is so random but he makes insane enjoyment when watching his content.Everyday checking for new uploads

Ay Tyler I recognize the effort your and your boys have been putting into the last few videos. Literally one of the couple KZfaqrs making quality, entertaining content right now.

Tyler is wild for this one.....Love the dedication tho

I watched the documentary about how mcdonalds came into being...pretty interesting...and so was this, another good one!

Tyler Olivera went from exposing a big youtuber from investigating McDonald ice cream machines

Tyler out here exposing everyone and everything! Love it!❤️

The confidence in this man is on another level

It's awesome this video exists, because as I drove by a McDonald's earlier I was like... why doesn't someone hold them accountable. Good on you bro

I work at McDonald's and I can tell you that the maintenance is very precise and most people do it wrong or don't do it leading to breakdowns

Taylor gone to his highest limit to make us entertaining

Im in montreal canada ,i use to work from McDonald's long time ago and our machine also use to broke often but i never notice who fix it loll thank you for your amazing work again love your video😊

Even the Guard was Cracking up atthe big dude throwing a tantrum 😆😆

This dude is insane at everything. Massive W

I appreciate Tyler for doing things we never expected for us

LMFAO!! I thought this was just a Michigan problem!! ❤ u Tyler!

security guard made such a scene such professionalism

Tyler’s onto something, especially when there’s an investigation by the FTC on why Ice-cream machines are always broken 💀

Hahaha 5:50 raging Caretaker 🤣

😂😂😂 best investigative journalist in the world!

Thankfully the quality and genuineness of your reporting has drastically increased since this. 😝

This man’s traveling and solving every mystery, this guys a real life superhero

5:42 the guy in the back looks a little bit too suspicious

6:03 you could not physically remove him 😂😂😂

dude..... you re frikin awsum thanksss

4:25 Hamburger University 💀

8:06 you can’t just do that 😭 these “KZfaqrs” are wildin

The thumbnail never gets old. LOL! And a powerful message indeed. They never work because it probably tastes like s...

Ha! Love your content Tyler!

This man is going around the world investigating the most crazy stuff. This guy is the goat.

As Mcdonald's employee for a few months now our ice cream machine has only actually broken maybe 5-10 sometimes our managers tell us to tell customers that it's broken because we are understaffed and making mcflurrys takes some time so it makes our times go up and slow everything down because some people be ordering like 6 which takes forever to make.

as someone who works at an ice cream place (dairyqueen), the ice cream machines do genuinely run into a lot of issues. i know most of the times the workers don’t really want to make the ice cream, but i do believe the machines also malfunction from time to time

Him barking and a dog barking after was funny af

Tyler went from crossing america In minecraft mob vehicles, to exposing youtubers, and now to investigating our biggest questions…and im all for it