I’ve received my refund in full and am grateful that this.

For $66 that thing better be planning my day for me and doing half my chores 😅 I'm glad that you got a refund!

I just checked the site. This is what it says now. "The Shelby includes 30 undated daily pages per month. You deserve a day (or two!) off, we know you don't plan every day, why waste the pages?! If you need more days for the longer months, you can always use the dot grid separator pages or create your own custom coil using the link above." I wouldn't want that planner without 31 days each month. Glad you got your money back and I will not be ordering one of these.

"A planner isn't subjective to artistic freedom - it's the CALENDAR." Love that line. 😄 I also love that paisley interchangeable cover you made ❤ and I can't wait to see some plan with me's or flip throughs of your super cool planner.

I gave up on "Planners"designed by other people years ago. I started making my own. I do it for relatively low cost, and since I enjoy it, I created my own for work as well. Customized to who I am and what I do. I was frustrated by lack of attention to details by companies that create planners. Besides you know what you need better than anyone else. So you got 2 - 6 month planners for under $30. NICE!

I felt like the responses you received were a “live with it” attitude. I love supporting small business but not for something like that. I love that you stood your ground and that you took a crappy situation and used your own creativity to make exactly what you wanted, which, in my opinion, is way better than the original! Awesome job!

Totally unbiased here. My planner style is very different from LPA, I’ve never shopped there and I don’t know the owner. My humble opinion… I see both sides. If this were a dated planner I would 100% agree with you, that would be ridiculous. But since it’s undated, I get what she was going for by having all months include the same number of pages. She could have picked 31 instead for sure, and maybe that would be better, that’s why I do see both sides! But personally… the point of an undated planner is so I have freedom. I am an undated lover because of my planner style! I cannot use a daily every single day of my life so therefore I skip around. I use them when I’m most busy or have something scheduled. I would never use all of those dailies in one month, I know some people would, but I think those people would be better suited for a DATED style if they truly need every single day/page. Undated is for freedom - to not use the planner daily and not have to deal with wasted blank pages! That’s the biggest reason I go undated over dated - I hate wasting a page. In my planner one daily page is June 10th and the very next page will be June 15th for example. I also sometimes start a planner randomly (so not in Jan). If I bought this planner and it had the proper number of days for each month and I started it in April for example, I’d be all messed up (if I used one daily every single day, that is). I hope I am making sense! Full respect to your take, just adding mine too. For an undated planner I understand why she chose to just stick with 30 pages of dailies for every month, because most people gravitate towards undated when they plan like I do.. aka need the freedom to skip days and don’t like wasting pages like you would in a dated planner. For someone like you who needs one page per day, I feel like a dated daily would be more suitable (and would save you time in having to date the page since you know you’re going to use one every single day of the year!) You were unsatisfied with a product and deserved a refund so I’m glad you got it! As a self professed undated aficionado, I don’t personally find a lack of page count description misleading. This design is something I would expect in an undated planner having purchased MANY throughout the years. However, not everyone thinks like me, so I think saying that in the description is the safest bet so everyone knows exactly what they are purchasing before they do so. When in doubt, always add as much detail to product descriptions as possible!!

When life gives Robin lemons, she makes new planners 🍋.

I stumbled upon this video accidentally and watched the entire thing because of how well spoken and how descriptive you were from beginning to end. Well done!

Hi Robin. I appreciate your honesty, so please don’t hold back on topics like this. I look to my KZfaq content creators when I consider purchases and more, and your honest reviews are important to me. You mentioned “Raging Robin” - please don’t say that like it is a bad thing! I’ve enjoyed your channel for quite some time 😊

I am super curious what other buyers thought when they ran out of daily pages on the 31st. Can’t imagine they can stay in business selling something like that and not disclosing that info.

You handled this situation with a lot of class. Thank you for sharing great content with honesty and integrity! And your daily planner is fabulous! You should be proud. Lemonade from lemons 😍

I will bring out a monthly planner for next year with only 10 months in it, because 10 is a nicer number than 12. Of course I won't tell customers, because strangely, they don't agree with me that 10 months make a full year, so better leave that out in the description. Please don't tell anyone!

This is a very therapeutic video for anyone having a bad day. 😂 That being said, I have yet to find a planner that can organize a person who has a brain that looks like John Nash's secret room in "A Beautiful Mind." I have thought about making my own and printing it out since I have all of the hole punches and everything, and I even have tons of images that I plan to laminate to make dividers and paper for pockets. However, I'm still at a loss for what will actually work for me, starting from chaos. I can't decide if I need a planner or therapy. PS... You can also use Word shapes or even Excel to create a form. In Word, you should be able to add shadows to the shapes. I think there are other programs that will work as well. You can set your page size or print size in the page setup, and all of your lines will be nice and straight and aligned, plus shadows if you choose that option. It might be a bit easier for you. :)

Back in the ‘80’s we school PTA moms would make planners like this for each teacher as thank you gifts! The cinch machines were electric and a dream to work with. Got us hooked on doing our own❤

Ohhhhh your planners are beautiful. I hope you get a lot of enjoyment with them!!!! ♥️

Love your creation!!! Our struggles often lead to our breakthroughs. I think your new planner is perfect for you since you laid it out and made it yours. The colorful cover is gorgeous. Enjoy it. Looking forward to seeing it in more videos!

You should be proud of your new planner. It’s awesome! Thank you for telling us about your consumer experience. It was enlightening, to say the least.

As Plato said Necessity is the Mother of Invention, you created some awesome planners. Congratulations!

Love your own creative planner. I've been wanting to make my own but I'm computer challenged but seeing you do it freehand is giving me motivation. Thank you. Great job!

I usually just watch your channel and never comment...but... I would have been livid, I'm the type of guy who just says, it's ok, it'll be alright, my word for the year is courage, and I have spoke up a couple of times and it feels good! You were totally in the right to have pointed out the incomplete planner, they're are many people who probably ordered that planner and didn't speak up! I admire your COURAGE...yes I do!!! To the person, who commented about you being a bully...is pure bullshit, you informed us with a wise decision, not to waste our hard earned money! I enjoy watching your channel,keep up with the two thumbs up videos.

Thank you for sharing your story! I love how your planner's came out so very cute!

I love your planners, well done :) Can't wait to see how you feel working in them over time :) As someone who has been around the Australian print industry for over 2 decades, I can say with certainty, there is nothing to adding those extra pages. Especially in the smaller planner. 6 pages = 1 A3 print face = 4 pages per A3 print face, so .... 6 pages = 1.5 A3 print pages, that .5 will be absorbed in the overall print run so it's not at all messy. Now, assuming it's a basic print on A3, with standard cuts; it's around $0.26c per A3 sheet, up to $1.50 depending on choice of paper. In a nutshell, even here in Australia, it wouldn't have cost her anything to correct those months to 31 day months; and she could've kept the price at $66 OR, here's an idea, introduce a 2nd product line with the 31 days in there :D Lazy, or .... unfinished printing bothers me, I try to not let it, but it does.

I love how you do your measurements! I’m the same way. I also love how you made your planner. Thanks for sharing.

Thank you for sharing your process. I would never have thought of something like this. Very inventive. I love it.

I love your solution! It looks AWESOME. And it's so much better getting something you've made and for a fraction of the cost of what it's replacing! You're such an inspiration! :)

You are the bomb. How awesome to take a bad situation and turn it around for a positive result. You did the right thing. Very proud of you.

Thank you for all of the information. For your time and honesty. I love your videos because you are real and passionate, not just you personally but about the products you choose. You continually inspire me. Thank you for sharing your geeky love of paper and stickers and for all of the time it takes to make these videos. And to people who leave lengthy comments that challenge you I think that they need to be reminded that your channel is called Talks From The Heart.

LPA updated the description (it’s bad 😂). The shop really just threw away the 31st of several months AND updated the description to say “we know you don’t plan everyday” 🥴 Who in their right mind wants to be charged full price for an incomplete product??? 🥴

Girl, that turned out awesome! You know the old saying, necessity is the mother of invention.

This is terrific! I appreciate your honesty and choosing your words so carefully! We have too many that rage on about a negative experience without regard. I agree this would not be satisfactory but your approach and resolution showed great character and creativity. Awesome job!!

You have filled my head with ideas! I like weekly layouts. But no planner has just what I want in them. I have played with the idea of going digital and making my own layouts. But I know I would miss the tactile of using paper. I am 73, I love many digital things but... So now I know to spend this year working out exactly what I want. Then for next year I will be ready to go to office depot, that is my only choice in this back water town. I will copy the number of pages I want. Then go home and arrange them for the months and sections I want. Then take that back to have them punch the book and spiral bind it! Now to create a project plan and start planning my pages. I will set a goal of next fall for completion. That gives me time to work around my cancer treatments. I did and sold calligraphy prints in the 80s, so I have experience with dealing with copiers. Thank you.

I don't know why anyone would think it is ok to sell planners with missing days. I can understand printing errors and such but she did it on purpose. It's mind-boggling. I am glad you figured something out and I hope she refunds you. Thank you for sharing.

Hello Robin! As a maker from time to time for friends and myself i can tell you that i would be angry to pay that price and not having all the days: a daily planner has to be based on the calendar, that's it, there's nothing they can argue against like they did. But in the end i am very proud that you made inserts that suits you better with all the days you needed: bravo!

Robin! I adore the planner you made 😍. Way to go!!!!

What a fantastic idea! I would never have thought to take it to get coiled. So creative! Thank you for sharing! 😀

I 100% agree with you about the whole situation. And your planner design is so simple and beautiful. Personally I would buy that from you. Amazing design job. Love it!!!!!

Glad you put this out there, I will steer clear of that non sense. Your much better than I because I’d bad review that everywhere. Who in their right mind can say having 30 days in a month is ok? Not sure how that shop is still in business!

Wow! Beautiful planners! While my story isn’t quite the same as yours, I, too, decided to make my own planner! I tried EC and looked at some others, but they were full of sections I never use, and way too expensive! I wanted an 8.5x11 binder type system that was simple. So I designed my own and published it on Amazon! Much cheaper, totally functional for me, and allows me to keep one binder and switch out the pages every year! 🥰. Thank you for sharing your experience! It’s important to have quality reviews of products and shops to consider when investing in something that will be a part of everyday life!

Hi. I made my own planner during college and got so many compliments on it. I couldn’t read through all the comments so not sure if anyone has mentioned this yet, but you could scan your design into a PDF and take that to the print shop where they would print it front and back for you. Have the same design on 2 pages to make sure it would line up properly. You could also create text boxes in Word or Publisher to get the same look and can save it in your computer to print at any time. My own planner needs were to have the day broken down into 15 min increments so I used Excel for that and merged cells together to make the boxes. For example, column A had the time and I widened column B to be the width I wanted the line to be. Then I just formatted it to add the line. I duplicated these columns to make it 3 times on a page and on the “opposite “ page of the planner I had 2 of these formatted columns along with 2 text boxes for Sat & Sun. This way I could see the entire week across both pages when the book was open. Then I added areas for month at a glance, doodles, trackers (again, just formatting the cells to make little boxes), and added some inspirational quotes spread throughout. This wouldn’t be ideal for the size of planner you enjoy but I wanted to share my experience with using Microsoft programs to help me with my planner. I think it’s great you stood up for yourself. More people should do that, then the scammers can’t get away with as much. I hope you have fun with making more planners in the future!

Thank you for sharing this. I am going to be honest I never really thought about counting the days to make sure they were all there. I had always taken the last day and moved it to the next month witch always bugged me, I always thought it was my fault and "I" counted wrong. I love the way your planner turned out and you have inspired me to try and do one myself. Can't wait to see some PWM's using your planner. Hope you have an amazing weekend...

I’ve always heard that you should always over deliver but these people have under delivered or in fact short changed their customers, totally unacceptable. You handled it well and came up with a beautiful alternative. Good Job!

You made an absolutely Beautiful Planner. I love it. Very Inspirational. Thank you for sharing.

Thank you for letting the rest of us planner girls know, Robin. That's the craziest situation I've ever heard. Love your idea. I cant find an affordably priced budget planner I like. Guess what I may try doing?!

This is really cute. I'm sorry you had a bad experience, but at least you were able to make something that is functional for you. I never thought of laminating something to put as a cover for my printed planner. Thanks for the great ideas!

Thanks for posting this, very helpful in deciding which planner shop to spend my money with.

Way to go girl. Love your response I totally agree. You should get all pages regardless of how many days are in the month. I like your idea. 😉

I got a planner one time that only had 11 months and since I didn't end up using it for a year, I was poop out a luck. I'll use it eventually. I like making my own 1/2 letter size sheets and I put them in a small 3 ring binder. I might try taking them to a copy place too. I ❤️ coils. Thanks for that idea. Sorry you had issues with an order.

Just have to say I am sorry this happened but also glad it did...your planner is adorable!

The planners you made are beautiful! Thanks for sharing, hug from Uruguay ❤️

I buy perfect one year planners at Winners for from $7 - $12 dollars. They have beautiful covers, fountain pen friendly pages and extra pages for notes. My son was upset that I didn’t get the $Store planner. So glad that I found these planners about 10 years ago. I hope they continue to carry them for the rest of my life. 💕🥰💕.

Love this. All I can think is that when you get to month 4… you might want to have rebound so that you have many months in the future isn’t he planner - since it’s so easy to have that part done. (That way you aren’t carrying around 2 planners in the summer.) OR - have a few pages at the end where you can write the future dates of things without having to look at the future planner??? Such a GREAT idea!

I really appreciate that you made an achievable DIY planner. I always see these as DIY and then it looks so artistic and my stick drawing self can't do anything. So thank you

I'm proud of you, too! Your planners turned out amazing--you'll have to update us on how you like using them. 😊

That's such a cool idea. I honestly had not thought of taking my own to do to bond it. Thanks

You are a freaking genius! I love your solution!

I'm glad you stuck to your guns and explained your feelings and her mistake. Hopefully she learned a life and business lesson. I love your design so much! Can't wait to see what you do with it. I just got a Hobonichi style dot grid notebook to use for health/selfcare/me. Because it's without a format I am designing my own. It's fun but challenging,

I love the paper you used for the covers! I would be happy looking at them everyday. Great job!

I LOOOOOVE your new planner!!!! I want all the set ups!

I think you’re right on the money with your responses to all aspects of this situation from the lack of calendar accuracy to the curt “it is what it is” response…not the least aggravating of which would have been spending your time planning daily through the initial month of January only to find yourself a day short. Even undated, you need an accurate number of monthly pages. Though disappointing, at least you were offered the option of returning the product and receiving a refund. In the planner community, reviews about products, service and attitude can either bloom or burst a small business and I can see that planners would certainly skip the purchase of an intentionally flawed item. As you said “It’s the CALENDAR”.

I love that you made your old planner. It’s a very very good idea.☺️☺️

I'd be furious too! Your solution was soooo cute! Good for you sticking up for what's right!

I love the planner pages and setup you made, what a beautiful cover too

I am thrilled you were able to come out of this situation with a big positive!!!

I found Agendio customizable planner and LOVE it. It’s pricey like this one you’re featuring, but it is 100% custom and you preview before you order. Nothing but happy with it. Thanks for the heads up on this brand.

Your planner looks great! TFS! ❤️🤗

"I AM SO PROUD OF ME!" my favorite quote of the year so far!!! 🔥🔥🔥

I love that you made your own planner! I definitely want to try this for next year and work on it being double sided.

I did the same thing! Mind is still a work in progress but I love it more and more everyday. 🙏💙

This is marvelous! I need to make my own planner to accommodate what I need to have in a planner. I am so proud of you. Thank you so very much for sharing.

Just want to say I appreciate so much that you put this out there because you’re right! That’s not ok, it’s false advertising and honestly it just goes to show the type of shop owner that person is. I make EVERYTHING I want because I just can’t afford the mark ups that some of these shop owners sell things for but when I want to support a shop I do. Rarely is that the case these days due to the greed or lack of honor and decency lately in people. I just don’t understand how some people work or how they think things like what you spoke about would be acceptable to put out there and blatantly falsely represent?! Thank you for always being yourself and for speaking the truth!! Great job on your gorgeous daily planner design!!

I love your planner. For myself, I would add lines on the backs of the pages for notes or trackers. Well done!

Your experience is absolutely ridiculous but what you’ve done to make up for it for yourself you did an awesome job I love it

I love your planner. I'm in the frustrated stage right now. I've had planners before. My life changed so much, that I felt the planner wasn't needed. HA! It's been THREE years, in which time I retired from doing home daycare, had two knee surgeries and an arm surgery. My husband has also had some medical issue develop. I was between not having any energy to do the stuff I should have done, much less depress about planning to do it and failing. 3 years later, I am coming out of a blue brain funk. I need a planner to not tell me what to do, but encourage me as to what I did and be proud of it, so I want to do more. I seriously was going to buy a planner. I looked on line, but really wanted to touch and see it in person. I went to a variety of stores. I just couldn't FEEL it. I'm here to day, looking at ideas to make my own. I have no problem using some of the parts from older planners, but over all, I need something that I can call home for myself.

Nice work! A huge achievement. I know the work involved because I've been making my own planners for years now using Print Shop Publisher Pro. It's not the best software but VERY easy to use. Once you have your template and EXACTLY centered on your page, I run the pages through printer for the other side. I make A5 size. Sometimes I bind myself and sometimes I use a 3 ring binder. I never make them with printed dates. Over the years I've customized for my life at the time. I'm on meds now and so I added a space for checking off those along with exercise and water intake. Special space for the three most essential tasks of the day is key for me. I target those tasks and (if possible) get them checked off asap. I made a dashboard insert that works as a book mark too. I cut it out from a Dollar tree cutting mat and use same material for over front and back covers when I spiral bind. A zippered pouch insert holds my pens and sticky notes. Everyone's needs are different and changes in our lives happen. However, last time I checked, we all have the same amount of days in a year. 😁

Wowza… one of the main factors for me being so slow to open a shop is that I want to be 110% sure I can provide the best quality for anyone who decides to shop. So it boggles my mind how people have no regard or care for the feedback they are given on their products. Props to you for putting a positive spin to the situation! ✨

That is great!!! I have found that the easiest way (for me) to make something double sided is to print another page, cut the new page to size (so make two since you are doing two spreads per page). Take those and glue them directly to your master on the other side in the area that you want them. Then you can make a two sided new master. I hope that makes sense. I also made my own planner pages that I'm going to use for work next school year (not enough time left this year to make one). I also disc bind mine just because it's easier and I can do it all in my house...but I also will not have that many pages.

I went to the buying page today not sure if the update was done in the last 2 days but she directs buyers to watch the VIDEO to see how the planner is laid out. She clearly states 30 Daily Planning Pages in the flip through but I am not sure why she doesn't just add it to the written description. Wanted to thank you for this review it always is nice to be aware of what to expect. Plus this is VERY pricey not to add that extra day in the first place or State it CLEARLY in writing.

What you didn’t mention, was you now have a FULL YEAR planner for the price. I’m so impressed with your creativity and ingenuity. Watch out, Hobonichi here comes Robin!

I love your planner! And this is such a great idea! I feel like I’m never 100% satisfied with my planners

Your awesome. Thank you for sharing your creativity with us. Have a great weekend.

I make my own planners, as well. I use Excel to create the page layouts, including a monthly grid, then save as a .pdf file. I open that with Preview (the pdf program that is standard on Mac). In that program I can copy and paste pages to get the correct number of days per month, add or delete pages, etc. Then, when I have the pages laid out the way I like them, I save the file and close it out. Then I open it with Adobe Acrobat and print using the Booklet setting (Preview doesn't have this option). My printer doesn't automatically print both sides of the sheet, so I I have to run the paper through twice. It's pretty simple though. I choose the option to print the fronts only, then put the paper back in and choose the option to print the backs only. I print only one month at a time so if something isn't correct I haven't messed up the entire year. I love being able to create a planner that is specific to my needs.

You did great. I am glad you found daily planner peace.

Excellent video. Thank you for sharing your experience with the seller. Moreover, thank you for showing us how we can overcome this type of challenge by making our planner to meet our needs.

I appreciate this video so much. It would never have occurred to me to count the pages in a planner. I love your creativity and determination. Can't wait to see the flip-throughs as you use your new daily planner!!

100% agree with you on all points. Good for you letting people know.

I love this and I love your attitude! You rock. I can use that template idea. Thank you!🥰

The website has been updated to say that there's only 30 days a month, but not without a sarcastic remark about how no one plans every day and it's preventing waste 🙄

Stumbled across your channel this morning and agree that you can’t short change on days in a daily planner. I love your layout and think it could easily be converted to a digital format so you could print on both sides.

I love the way you talk, you say it as it is. Great self-made planner

I think it would be so cool if you got round corner cutters and just punched it when you get to a certain page, that way you get the rounded corners and have some kind of subtle bookmark! But wow this is so cool, I hadn't thought of making my own before! Also she added an additional note to the listing clarifying that there's only 30 days, and then added "you need a day or two off!" "You won't use it everyday!" Like dang, just give the right amount of days lol

Love your idea. The planner came out beautiful. :)

$27 Lol - doing it yourself is so much fun and You did a great job at this. And they are very pretty and easy to use. I like the note page.. congrats 🎉!!

I LOVE your planner. You did a great job. And I am so HAPPY you got your full refund.

Nice job! Love your new planners!

The page backs would be great for journaling! 😍

This is so funny. That's how I found you- through this video- I wrote you to use a ring planner-and now you tell that your ring planner is your main planner. 🤣🤣🤣🤣🤣🤣 I can't NOT hold myself- I TOLD YOU SO - 🤣🤣🤣🤣🤣

I’m hoping that you do get your money back ☺️! I like how you handled it all! I’m glad you created your own planner that works for you💕! I’m looking forward to seeing you plan in it☺️. I’m not going to order from that shop any time soon😬! Thank you for sharing, take care and have fun 🤗💕!

You handled the whole situation very politely and calmly. I was hoping that maybe they had made a mistake, it was an oversight, but when you contacted them they doubled down. That's horrible. Not sure how they can justify to themselves that their product is perfectly fine. They obviously don't take pride in their products. Your planner turned out awesome, good on you for going for it and making your own.

Thank you for this! I always think I want a planner, but I can't find just what I need/want. I've been working on my own printouts in binder. They are still evolving. Eventually, I'll be able to print and bind!