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James, treat people right and fair they come back and this just proved your business ‘model’ works... well done!

I think the man came back because you were honest, upfront and straight with him. Two decent fellows doing business, right?

What a great customer, someone who actually understands, rather than expecting a second hand car to be absolutely brand new in every way. Sounds like you treat your customers very fairly too. Seems like a win win for all involved?

I worked for Hyundai for 6 years and we could push i10s out the door all day long and the only time we would see the car again was for its routine servicing. Cracking little cars.

James, that proves exactly what we have always said - “Honesty pays” absolutely brilliant customer relations. New unit looks just right. Here’s hoping.

It's very simple; The way you handled his concern regarding the gearbox on the first car showed your integrity. Once a client trusts you, everything is easy, so long as you do nothing NOTHING to betray that trust. You will have other customers come around because that guy is going to tell everyone about you. Well played. I approve of your way of dealing.

If only all car salesman were like you, the battles and sleepless nights I've had with cars that are clearly faulty but the garage aren't interested,, I've always said"once they have your money they aren't bothered", well done for your honesty

That's where ethical and honest trading gets you good customers. Really pleased for you. I hope you get the new premises and I think you might need two units rather than one.

You deserve to do well James. As a customer, I would be reassured by your channel.

Perfect customer service, amazing dealer, I wish they were all like you! Humble guy

I’m blessed to live in a small town with 3 good service garages. Non of the owners need to go hunting for work, all make a good living out of it too. Positive feedback and building local trust will pay out eventually, it might not make you mega rich but you’ll sleep well!

Having owned i10’s since 2008, I can vouch for how good they are, reliable, economical, low running costs and well built. 👍

That’s brilliant to hear that he wants a second car from you if the first people don’t want it

Proof that honesty and integrity pays. Keep up the good work sir.

Well done matey, honesty goes a long way… You might not make as much money in the short term but in the long term it turns to gold

Yes go for two units one for wash/detailing one for repair especially if he give you a good rate. That would be a nice set up there so happy for you james

Unfortunately from experience, I’ve noticed that everyone wants a brand new car for 2nd hand money.

honest car salesman, open, no b..s.it just honest.. this is why i subscribe

Quick tip for crunching syncro in third (usually when changing down) just touch on second gear before selecting third. Don’t put it fully into second, just half way in. That uses the syncro on second and eliminates the crunch. Free tip for your customer!

Just shows what can happen if you are honest and treat people well. Hats off to you, I live over an hour away from you but I know where I will come next time I need a car.

Hi James that’s brilliant that you have been able to sell another car again this weekend

Well I’ll be buggered an honest used car salesman. With that attitude you’ll sell more cars through word of mouth than any amount of advertising. All people want is an honest deal and now they know where to get one. Well done. Cheers Stuart 🇦🇺

Genuine guy doing a genuine job, and it shows…….👍👍👍🇮🇲💪💕

I don't know why you were surprised. You offered 3 very fair options on a problem he cannot recreate. That shows how you do business and built confidence on the guy. He saw another solution for him, so it makes total sense.

Love what you’re doing James. You’re breeding trust and honesty back into the secondhand car market for customers. This is what everyone has been waiting for, a secondhand car dealer with a conscious. All the best mate.

I like your videos because you're not too technical and you seem to come over as a very honest person. Good luck with your business.

I just don’t know any used car dealers that are so upfront and honest! What a refreshing change and I wish you all the best!!

Fair play to you. You gave him options. More than most dealers would do. For example I purchased a used Passat. Just to get me by. Cost 4 grand so not exactly a fortune however I noticed it liked to shake when idle. Being new to cars then just thought it was me. Nope turned out to be the DMF. The dealer (big one) said they wouldn't do anything. Wasn't until I contacted there main customer services with me stating I would be returning it for a full refund. Personally I don't think they liked me having this conversation over Twitter and they offered to fix it all up. However I can imagine most wouldn't take up the fight which is a shame. However if they acted like yourself then it wouldn't need any of that.

Brilliant customer service. Treat people right, and your business will do very well.

Your a honest dealer, we really need more people like you

Wish all dealers were as honest and straight up. I'd come back again. Great work.

Can't ask for better customer Service than what you offered on the I10. Very good of you

Wow, your number of subscribers seems to have shot up rapidly in the last week, I'm sure it was 12.4k when I looked only a couple of days ago. Top work 👍

Thank for another vid.....a decent car dealer who's honest and a nice guy..best wishes from Edinburgh

I would love to find a garage / trader that says you can have a refund on a £1500 car , after 2 weeks driving. Good guy.

The guy with the i10 was like he was because YOU were fair with him!!! In my experience you have more issues with big dealerships than with small local used car sellers and you’ve just reinforced that

Your reputation for honesty and being more thwn reasonable is what will stand you in good stead. Dont deviate from thst and it should see you alright.

Omg James your to kind I have been watching yours videos for a couple off years now as you know since you started up but unfortunately I haven’t been able to keep up with you the last year due to illness etc but am so glad to see your business thriving as you were always kind, generous, courteous & honest in everything you do so just keep up what your doing as pyorrhoea putting a lot of other so called reputable dealers to shame as your a good genuine guy or salt off the earth as we say in N. Ireland my friend 😊..

Your doing something right mate fair play to your honesty

Have you still no interest on the Sandero? They're cracking little cars, just a Old model Renault Clio underneath.

Thats amazing, but that's down to you being so up front. Its rare in this industry

Always offer a full refund. If they refuse they have admitted that they know it's a good deal. At that point you hold all the cards. Has worked for me a number of times.

Will be strange not to hear you talk about Stu when you move lol.2 units i think,maybe one for repairs and ongoing work and the other for indoor storage of sales cars and an office for those wet and cold days.Wishing you the best on your new adventure,keep doing as you are doing,it's starting to pay financially and you have gained a great reputation.

The fact the customer originally came with a fault/complaint, then afterwards decided keep the slightly faulty car *and* buy another from you, is a reflection of your complete honesty and fairness....... Just keep doing what you do, because not only will you see repeat custom, but you'll also get recommendations too..... If I lived in Devon, and was looking at cars at the lower-ish end of the market, I'd have no reservations buying from you......

A lot of car flippers could learn a lot from watching this channel. Honesty goes along way 👍🏾👍🏾

Congratulations on reaching 12,300 subscribers and hope you and the family are staying safe and well and have had a good bank holiday weekend

Absolutely brilliant what great customer care you give . Well done thats why he came back

It's not the complaint that people remember. It's the response to any complaints that either pulls them back or pushes them away. I've had a a few complaints over the years, and those that were addressed in good faith gained my continued business. No unreasonable matters, mind you, but actual problems with an item that simply were overlooked or rare issue from a part malfunction, but handled well. Return business along with recommending them to others. The few that had no customer service at all were avoided for future dealings, as well as recommending others avoid their business entirely.

An honest auto-mechanic. A rare breed indeed!👍👌😄

I've been in the trade (motorcycle shop) . And it's really refreshing to when you actually get a customer like this !.

So nice to deal with customers that act as adults. Good for you!

its because you tried to help and not fob him off like some traders, well done.

Keep going with the i10s, James. My girlfriend's is on 133,000 miles now and still going strong. They are just unbeatable value for money. Hers is an older 2010 plate, but has been a great runner, regardless. People clearly love them around here!

I10's are great cars. My wife drives a 2013 . Had it from new. Uses it every day . I do the oil and filter changes myself, and that is all it has ever needed. Love your videos

Brilliant as always - go for two off units , one unit for ' non-contaminated ' super Marlow ' rattle can ' paint jobs ... : off on a tangent , whats the interval change for a fiat panda 1.2 POP, serpentine belt and cambelt does anyone know please ? Thanks again fantastic viewing ....

Change the gearbox oil. It'll stop that 3rd gear miss

& that's what you get for being an honest guy.

Its refreshing to see an honest car salesman keep up the great work :)

I recently bought a brand new Audi and although it didn't technically have any faults, I was very unhappy with it. The dealership took good care of me and have made a decent offer to help me get a new (better) one and minimise the loss on the one I originally got. Thanks to their great service, they now have a customer for life despite initially selling me a car that was pretty damn bad. Customer service is key, that holds true whether you're selling new Audis fresh from the dealership or cars from the 90's with 100k+ miles. Good on you for knowing that from the outset.

The unit looks perfect go for 2! If your business grows which we all know it will you will have more indoor space to valet, spray n work. Hope it comes off James

Entire reasonable options given to the buyer. I like this seller.

If the deal's right then take both units. Good luck with whatever you decide. Just sold my lad's Corsa privately to the 1st viewer as he's just passed his test and can't afford to insure it. I was completely honest with the little faults it has and the new owners were extremely pleased and happy to pay the asking price. Honesty is always the best policy

Hope new unit gos well you deserve it good honest car dealer best of luck 👍

Just shows honesty pays.I wouldnt hesitate in buying a car from you as youre very fair and honest.x

just stumbled across your channel Mate and I have gotta say wow what a decent guy you are and what a difference it makes in this world

Like that you and the customer were so honest. Everyone happy. The joys of Devon people 😉

I had a Freelander with a crunchy 3rd gear. A mate suggested replacing the gearbox oil with ATF. It worked a treat! After a couple of hundred miles, no more crunchy third. 😂

I’m in the car business for 30 years. These were very very generous options. Top shelf customer service

Strangest comeback I’ve had was a guy who bought a Dodge Nitro and brought it back for us to have a look at the horn because it “sounded funny” I thought it was a wind up but he was serious !

Would go both units have repairs etc one side and cleaning the other also means you can move any cars inside if you have viewings and it’s raining nicer environment for the customers and also they can’t see any work in progress easily. Keep up the good work love the vids

Wanting a second car, especially after seemingly finding a fault with the first however minor shows you offer a good, proven trustworthy service. We both know a lot of dealers would’ve just ushered him away rather than offering differing options including a return. On subject of Units, I don’t know how your county does business rates relief but I know your only eligible for one property in most places so if you took on both units, even if you ran them as one business in one name and were eligible for relief, you may end up paying full rates on the 2nd one. Don’t ask the landlord, ask the council. I found this out last year on a unit and it massively increased the cost of the second obviously.

That's what honesty does for you, I pays dividends, nice result 👌

The most honest deal on the planet. You are a true gentleman.. .. Just wish you lived near me 😃

Congratulations, James. Being honest always pays off. We are all anxious to know about the new unit….keep em coming…

I think others before me have said it all. I live on the south coast, if I ever need a cheap run around I will travel to get it from you. Good luck for more results

Honesty is definitely the best policy. Good on you..

If I lived in your area, I’d seek you out for cars for my kids! Absolutely stand up guy, with high morals and business ethics! People should not hesitate to purchase a car from you! You think a dealership would offer the solutions you did? Oh hells no they wouldn’t! Keep it up! You make the world a better place by doing what your doing 👍🏻😎✌🏻🙏🏻

I wish you was around when I was younger when I had a similar budget to what you're selling, I would have definitely bought a car from you. Keep up the good work and excellent videos.

Hi James, just caught up with this one, the damaged i10... Definitely go for a four wheel alignment, one that will check caster, camber and tracking. This will check the suspension geometry in case of any minor damage to the front strut or knuckle, doesn't look as if it's been hit hard enough to damage the knuckle but is always best to check for piece of mind. Get a printout of the results for your records. Go for both units if you can bud, keep the valeting away from the paintshop 😉 excellent honest customer service again, well done 👍

Brill video. Have to admit I was a little deflated as I waited on the point of fireworks exploding! Think the moral of the story is 'people buy from people'; regardless of fancy showroom, make model, hit car or not Clearly the customer was equally fair and pragmatic (which I'm sure not all are), Garages need to watch this video and train their staff on how to actually treat customers when an issue arises on a car they sold....the amount of undue hassle I've had on a used car I bought last year (£15k car to be precise) cuz the garage did nothing to it only washed and hoovered it....ended up me pulling my hair out, standing on my head, financially costing them more, loosing a customer and me posting stinking reviews....purely out of morals and principles. Only discovered the channel, love the content.

Your right about those Hyundai i10 's friend of mine runs one a 11 plate and he swears by it and he's a mot tester of many years

Had the same syncro in third issue in my previous SEAT, with my rather calm driving style I learned how to live with it, to the point that I forgot about it. Had this car for 3 years and done 30k miles without repairing this issue...what's more when buying it I knew that DMF is on it's last legs, also lasted 3yrs without a problem...so what I'm trying to say is, as long as you're not a boy racer, cars with minor issues will last

Wife has an i10 cracking little car. Now searching for one for my mum. Only complaint I do have with them is I had to take the headlight unit out to change a bulb!!

The way you treated him is why he wants a second car from you. You respected him and were fair that is all anyone can really ask!

I had an i10 for about five years from New. Best car I ever had. Loved it.

The potential new unit looks great. If the numbers (and break clause) stack up Two units will give you versatility and options. Going “above and beyond” is a sure fire way to have a successful business James. 👍

Have both units if it’s financially viable!! You’ll only kick yourself 6 months down the road if you don’t

Honesty is always the best policy and you have proved that with the i10. Another great video.Thanks.

You sound a really nice genuine man. I would have no issues buying a car from you. You have very rare qualities especially in the motor trade.

Look after a i20,customer hit a pothhole the tyre shop talked my customer into replacing four tyres,the car came to me as they felt the car unsafe,the front lower control arm was like the one in the video .

Nice one great Flip its because you are honest and a man of your word

Can’t believe they wanted another car. Just goes to show honesty is the best policy and being fair with your customers too

Thank you for putting out a video on a bank holiday Monday and hope you and the family have had a good weekend and are all staying safe and well

Wish all used car dealers were like you, my brother bought a used BMW 1 series a couple of weeks ago, check engine light came on the day after he bought it and the dealer is obstinately refusing to have anything to do with it. No refund, no offer of repair, stopped replying to his calls and messages.

Good to hear. No way can you warranty that intermittent fault that only happens when your mum doesn't put the clutch pedal right down. Surprised that cat s is as good 👍

Who do you go to for your tracking mate? Need to get mine done when I'm up in town soon. I reckon part of him wanting a second was your honesty James, to be fair. He's seen they're decent little cars, and he's seen you get them every so often, and do them up nicely for sale. Fair play to you mate.

I think your honest straightforward attitude gets you customers, well done mate

Being honest like you are pays off credit to you , main dealers are miles away from your high standards

Get in 💪 An upload from Salvage Rebuilds, you and Jason (FC4P) in one evening 😁