great news Chris , and cracking slow mode video of the sea gulls , and a great place to be Bradgate park, and know you tell me theres snakes down there ,great video and pleased to see you've got it working ,

I’m so glad your lens is back to how it was and what awesome stills and video Chris, thanks for sharing it with us! 🙂

fantastic chris the video with the 100-400 was outstanding oh I so want this lens :}} I too have had to send one of my lenses back to fuji the 55-200 due to lens creep hopefully its back most impressed with the speed of repair. enjoy

V nice video again Chris. Opened up the old debate again on the crop sensor giving more magnification.

nice video Chris cant wait for the rut to start hopefully see you in the park

Great video-thanks (from the other side of the pond).

Hi Chris, just want to thank you for this video. I stumbled across it randomly and was surprised to hear you had exactly the same issue after I dropped my xf100-400! Like you, I look after all my gear, I was just unfortunate when taking my gear out of my bag. After seeing in your video how easy the process to get a repair done through Fuji, I’ve followed the steps to get it repaired! It’s now only £180 so looks like they’ve reduced the price a little. So I’m now waiting for them to send the packaging. How long from sending it did it take to get it back? Hope you’re still enjoying your Fujifilm gear

Sterling job on this vid buddy. Really enjoyed that... super. Glad all was good with the lens in the end and what sensational images and video work .. I would love that kit.... one day.. one day. 😁

Thanks Chris really reassuring just goes to show that maybe fuji are listening to their customer base! Jim

High Chris, I had somewhat similar deal with my XT2 which just stopped working one hot day in June, shooting Marbled white butterfliesI with the 100-400 with the 1.4 TC on, this combination allows me to shoot from about six or seven feet, at F16 there is excellent depth of field and the image dosn't quite fill the frame and with a 30% crop you can see every detail, every hair on a butterflies body, sometimes the bristles on its eyes are visible!. Anyway, my Fujifilm repairs story, I started by ringing Fujifilm at the Bedford HQ, the receptionist answered within three rings, and put me through to Colin in the service dept, he answered after two rings!. I told him what had happened and we arranged for me to take the Camera in and when I did so a few days later the same receptionist called through to Colin who appeared within about five minutes, we had a very amiable conversation, filled out the paperwork and off I went, later that day, after I got home Colin rang me to say that it would cost the standard £240,00 , which I paid on the card. Three working days! later he rang and E-mailed to say it was all done and I went to get it. This time I took my older damaged XT1, I had dropped it, with the 100-400 on it, as it happened only mine dropped square on it's face, the LCD was shattered but still worked!, but although I could continue shooting the EVF wasn't working anymore, the eye relief was missing, as was the cover for the hot shoe and the little cap for the socket on the front above the focus selector last but not least the rubber skin had come off all round the grip!. This one also came back completely restored, this time for only £140.00, and also with an unconditional 12 month warranty, same as the XT2!. The XT1 also only took three days to get done, which may have been partly because they were not very busy at that time, but is still the most incredible standard of service to find in this country at this time!. The large white Heron you saw would likely be an Egret, Little Egrets are quite common here now, but if it really was as large as a normal Grey Heron, then it will have been a Great White Egret, there are more and more appearing in England now, they are breeding in several places!. Listening to you while I was typing this you were saying that you are getting very clear shots with this lens at shutter of 1/60th, reminds me of a shot I got in our garden at home of a Dunnock about seven feet away, at Iso 400, shutter speed 1/15th, 400mm + 1.4 TC(560mm), F16( because thats sharpest), hand held, and you can see every detail of every feather!.In general use I have the program 1 shooting control set for Iso 200, minimum shutter speed 1/60th sec. to shoot faster without having to be so careful not to move at all!, I've always assumed that this is what these lenses are supposed to do!. Cheers, Richard.

Hi Paul. Great vlog and I'm happy that your lens is in good working order. Could you recommend good company to insure camera equipment?

Hi, nice to see your lens back with 100% accuracy... Would like to see what have used to mount the camera on lens for taking your own video at the end around 30:26 of your video. Waiting for your response and pics of the equipment. Thanks

And where else could you get that service.....which Park are you in? Thanks colin

See Chris, the reason you probably thought no more of it after dropping the lens is you are used to Canon gear! The Canon 100-400 bazooka would have just bounced a couple of times leaving a crater in the ground and everything would have been fine! 😀

Hey Guys...whats about the Battery life with the 100-400? I got an XT2 with a Battery grip on it... :)

at 17:16 does that duck middle of the frame have its lower half of its bill broken and flapping as he moves around?

i just thought if you buy a second hand lens and its under 200 pound when you buy it. it is not worth sending to fuji if it gets damaged may as well just go buy another one. and really it is only worth sending in if there is a major fault or it is just not worth the cost

Guys this is what insurance is for get it or pay up & get over it!

200 pound and you get a free elastic band as free gift you said send off to insurer who and what cost. is the cover some insurers seem too expensive and you may as well just put the premium in the bank. i take then you pay for repair and claim back would like to know how fast they do this on cost 200 was there no were else that could fix no camera shops or was it that since you have insurance you just used them i bet it was a simple fix for them. i know what you mean you are so worried about it when i comes back and will it do what it use to do.

VERY IMPORTANT!!!! STOP slamming the OIS element back and forth in the lens!!!!!!!!!!! You’ve dislodged it and by hammering it back and forth you are destroying it! It is THE most delicate part of your lens! Fuji suggests to transport ALL OIS lenses laying down so as to minimize the shock of setting down you bag roughly and damaging this very delicate element! Good luck but the force you put on it in the video is horrible! If you could ever see how weak the attachments are to be able to counter your heartbeating while shooting!