can't wait until traditional car salesmans job goes the way of the maytag repair and milk delivery man lol

If enough people refuse to comply with this BS, dealers will change.

The dealership model should be abolished.

Congratulations to you guys you're doing great job educating the comunity against the dealership evils

14:22 - As an attorney, I have two opinions on the Dealer's contract of you have to pay 2 months v. the Sales Agreement. At this point we can all agree the Dealer is acting as an agent of the finance company so the Dealer is technically binding both entities to the deal. 1. My first thought was which contract was signed first? If the Dealer's contract was signed first, then the Finance company will overrule with the "No prepay penalty" and the Buyer could easily argue that the clause that usually says "All parties agree that there is no other contract" will essentially override the previous contract signed minutes earlier. 2. My second thought is when there is a contract that conflicts, its held against the drafter of the contract - not the other party, thus the Buyer will prevail here for not paying. 3. Based on my theories of #1-2, the Buyer will prevail in Court, or it will unenforceable. 4. One could argue that the Dealership is creating fraud against the Finance company, and the Dealer should be in jail for Finance fraud.

Just looked at leasing a Stinger GT1 and asked the dealer in FL to be upfront with all parameters including the money factor. They emailed me all that information and then the salesperson called to tell me they were marking up the price by $4500 to recoup losses from low-volume selling in the current market. I asked why that wasn't reflected on their website, and his response was, "Kia designs our website." I don't think that's true because Kia dealer websites are highly variable in appearance. I told him the car has been on his lot for just over 90 days and to text me in two months went it's still on the lot and he is willing to go with MSRP. This is despite me being a Kia customer for the past 3 years and being willing to finance through KIa Finance again. Customer retention concepts are out the door now!

I went to look at a used 2018 Ford F-150. The dealership doc fee was $899. The "accessories" totaled $1500 (+taxes). I told them I did not want those accessories and they said those are included on all the cars they sell and were essentially required. They told me the vehicle was priced to accommodate the condition of the vehicle and were being up front about issues, yet I found something wrong with it within the first minute of sitting inside the vehicle and they were aware of it. They insisted I ignore the broken item and talk numbers anyway. After they gave me all their numbers the price of the vehicle was $5000 over their list price. Granted I know some were taxes/tags/registration. My point is they would not even work with me on price and fixing items because they knew they would get a sucker on the next person interested in the truck.

I LOVE this channel. Good job guys. The thought of you guys ever going away is inconceivable!

This is incredibly insightful! Thank you so much for providing this information. It truly lifts the vail so that honest customers can just buy an honest product. Absolutely wonderful!

Thank you for all this amazing information. God bless you for being so honest!

Very informative! I'm so glad I've your videos. It is very helpful for all the ones wanting to be educated and improve their negotiating skills.

I just spoke to a Lexus dealership about factory odering an NX350h, and was given a quote of $2500- 3k above MSRP. Was told that it didn't have anything to do with the chip shortage but that this is going to be the norm when buying a high end vehicle from now on. I said no thanks. I'd rather donate the extra markup than give it to those vultures.

Thank you YAA for the education resulting in verifiable empowerment, kindness and encouragement. I will try to pay this forward to others. Best regards Marie Carlton

Last year I wanted to return my leased Subaru to the dealership where I originally leased it. They wanted a $1,000.00 return fee. I ended up keeping the car and writing a check for the balance owned on the car. I definitely think I did the right thing. Oh, I have another Subaru I released through the same dealership and did the same thing. I have two relatively reliable cars and no car payments? Lastly my two Subaru vehicles have gone up in value!!!

I give notice to a salesperson they get one chance to give me their price out the door. Not playing tricks. Know the value and msrp. Know the market fair price and have finance set up. There is always another dealership online now. Stand by your statement and walk out if need be. They always call when I get home.

There may have been a handful of issues with carvana and others like them however car dealers rip people off constantly. I have witnessed someone trade their vehicle in, go home with a car only to have the dealer call and say bring the car back you weren't approved however, the persons trade in was already gone! I have seen a dealer selling vehicle he knew was crap to a young girl. The car died a couple days later and all the dealer would say to her was Oh well make the payment or get sued. So, while some want you to believe that going to a dealer means you won't have to deal with things like you may with carvana and others like them, there are plenty of issues with dealerships as well. So, be aware of both types of purchasing

You guys are fun, really enjoying the videos.

What I'm running into is the dealership won't negotiate down from the MSRP they are offering more for my trade than I paid for it so that helps. But I'm working to get my payment the same or less than I'm paying now.

Interesting video. I was shopping today for a Kia Telluride. One dealership didn't have one like I wanted, but they had some on the way. Problem is, the cars on the lot have some BS protection pkgs , adding $5k to the price. So, the cars in transit do not have these BS pkgs, but I don't have the option to buy w/o them. I can buy one before it arrives, but they WILL add the BS and I have no choice in the matter. Almost criminal, in my mind. The problem I have is that I have to have a car asap, there are only so many dealers, and a 2020 Telluride sells very quick after hitting the lot. Unfortunately, you can be well prepared with knowledge, and willing to work hard in negotiating, but the dealers hold the cards, right now, and they know it. (A little added info... I saw one at 1030am today, left eat lunch and visit another dealer. I called the first dealer back at 2:30 to arrange a test drive and probably buy... car already sold. It's tough times for people who need a car, especially if they are selective, at all)

very informative!!!! thank you

I wish that there is a way to let more people join this group which will help passing your valuable message. Im a daily follower and im in the market for a ram truck and trying to hold myself from buying one.

love your channel. I am learning a lot from you two!!!!

Im learning so much I'm so glad I came across you guys.

So proud of your extended service contract, 6mos later you raised the price 20%. I always have to remember I'm listening to car salemen. Instead of selling YOUR PLAN to help the consumer, how about just telling them that the same companies will sell direct to the comsumer without a middleman saving the consumer hundreds if not thousands!

Thanks for what you're doing. It's great!

Y'all are great! I'm loving my 2011 Crown Vic more and more each day.

Your program is awesome and VERY informative! Thanks for what you do. On a side note, Kimberly, is your cat a chocolate point Simanes? I had a blue point. Beautiful cats.

Why are the regulators not stepping in, and stopping this? If a dealer is pulling this stuff, can they be prosecuted? If the dealers start getting fined, they will stop it.

hey guys, i live in Alberta, Canada. love your videos and wondering how much of all your content can be used in Canadian dealer? maybe do a show for canadians or do you know of any content that relates to canadians? keep up the good work

Great video I appreciate all that you guys do. Kimberly teased at the beginning of the video about buy-rate but never elaborated or explained best practices, etc. for instance as a consumer if I asked a finance manager what the buy rate is would they legally have to divulge that information? How would I as a consumer find that out? What negotiating tactic could a consumer use? I would love for her to offer this. Perhaps there was another video on this that I missed if that’s the case please kindly direct me to it. Thank you

The problem with walking out on a dealership in more rural areas is that there are no alternatives. Yes, you can probably find the car you want for a better price hundreds of miles away. And still save enough to cover the cost of traveling there. But, your local dealer will just find another buyer for the same car, who’s willing to pay more than you were. Plus, you still have to bring it to that same dishonest dealership for service.

If the F&I salesperson is too pushy or just makes you feel uncomfortable, just get up and walk out, or better yet, accept everything they offer, then call the next week and cancel all of it, nothing pisses them off more than having to return all of that profit!

We have to hire a lawyer to understand the language on these contracts.. The power is in your 🙌. Be a prudent consumer. Would you please do a video with Kimberly only on the Finance portion only.. This was a informative video🚘

I haven't bought a car from a dealership in over 30 yrs . . . and I have absolutely NO recollection of the process. Now - I am ready to purchase a new car from a dealership and I will be paying cash. What is the best way to simplify this process. Ideally . . . agree on an OTD price . . . pull out the ole checkbook, write the check . . . and take the keys and scoot. . . . ? ? ? ?

Is it possible for you to do a roll play on factory order? Like y’all did to negotiate the OTD

Dealerships could not pull off these "magic tricks" if the consumer was more aware of how the tricks are performed. Kudos to the YAA team for arming the consumer with the verbal judo to develop self respect and to protect.

Thank you Ray, Zach & Kimberley for this great and informative video ❤

I would like for you to do a video on buying used or certified pre-owned and best tactics to achieve a great deal

Discount Refund Agreement. In Nevada, Ford called it Red Carpet Lease. I’d assume as if you’re walking down the red carpet and you can get into another Ford fairly easily to get out of the lease.

I hope more people just say No. dealers are making to much money,

I just went to order a 2022 Subaru Crosstrek the car price was &30,650 went to put down deposit sales manger gives me paper work to sign and now it is $32,750 plus a $500.00 processing fee ? I took my check and walked out .

First rule: before you sign anything, always be ready to walk out! Yes Sir, that is my way of thinking! In Quebec, Canada, we can consult a registry (RDPRM) to learn if a loan was inscribed to that vehicle!!!

We have seen these car shortages before. Not on an industry wide basis but I remember the days back in the late 70s or early 80s when you couldn't get a Honda.

Where can I find the term analogy codes that is needed when you go into the F&I office?

Can a VSC be transferred to another car? For example, Subaru is buying back my Forester before my VSC is up. Is it likely that my unused VSC could apply to my new car? Or maybe I should expect some money back from the unused part of the VSC? Thanks for all you do !

I don't see how buying a car now or in the near future is a good idea for me right now. So frustrating.

I bought a 2019 rav 4 xle and the financial manager would not budge on the extended warranty cost, I asked to work with someone else and went from 35.00 a month to 16.00 a month.

The original, dealer, State approved, contract should always take precedence over any addendum that a dealer adds to it. An addendum is something "IN ADDITION TO". So the original contract that is state-approved should always went out. I think we may start seeing some consumer start to sue these dealers in the next few years.

My plan was to wait to purchase a new truck but I did not get the warm fuzzy feeling from you guys that the price would be any better next year, since I was able to buy employee pricing I did order one from DaveB sells chevy, his dealership does not charge the MPA if you order plus I got my GM discount. After seeing some of the used car prices it was worth it for me to spend a couple of extra grand to get a vehicle with no miles as apposed to spending 45 grand on one with 60 thousand miles.

You guys are adorable 🥰 I love seeing fathers and sons together!

Thanks for the information. Trying to buy Ford F-150 Lariat 2023.

No one can force you to do anything. If they show you a piece of crap paper like you guys just explained- RUN. If you sign it- You have done this to yourself. Self responsibility ppl.

Great Advice 👍👍👍👍👍👍

My local new car dealers offer financing through the local Credit Unions at the same interest rate as I get by directly using the credit union myself. I assume the dealership makes some kind of money on the arrangements which is fine with me. Because I'm paying a fair interest rate. Years ago I always arranged my own financing unless the dealer could beat it. But now I get the same rate as I would by going to the credit union myself and it's more convenient.

I always get service contracts. Got it on my last car a week ago but I negotiated the price and saved $1500. I need the peace of mind, comprehensive contract svc as well. I always negotiate them.

Legit, this content is great even if you're not buying a car.

I once had a car with significant front end frame damage that was restored. Years later I went to Carmax to see if they would buy it. They did a Carfax report and there wasn't any info at all about the significant damage history. I was shocked. (I didn't sell it to them)

Where in Canada can we get a break like you guys give.

Got an offer for 23k on my car. Went to their dealership and was offered 13k 😳 what the heck

Last time i checked into a YAA service. It was over $3,000 higher than the local dealer was trying to rip me off for.

I was just at the dealership last week. I wanted to negotiate a price and was told, sorry we don't negotiate. Is this normal?

Sounds like I need to sell my extra car NOW and cash in while I can

Just curious; over the decades, how many of these practices, if any, did you engage in? As a salesperson, were you morally outraged, and non compliant with management policies? As an owner, how were your salespeople treated, trained? paycuts? demos taken away? demos at all? mounting chargebacks? surprise chargebacks? were they paid salary plus commision? Draw? Straight commison? bonus money witheld? pay raises ever? Easy to be a 'teller', but background info is always interesting

Dealer markups should be known as scoundrel fees, and called such to the dealership staff.

Hello from Middletown DE!

I think you should discourage people from ever buying a new car. I used to work for lenders and was amazed at how much a new car depreciated the second it was driven off the lot. It was thousands and was always a terrible shock to the purchaser.

Consumers purchasing vehicles now, are going to be underwater big time in 3-5 yrs from now.

I drove 3 hours & forgot my title at home. They still let me buy a car and they took my trade in. They gave me a loaner car & when mine was detailed they drove it 3 hours to me and I gave them my title. I thought it was really weird but I was happy they took it without the title lol.

Went to a hyundai dealership in texas today and they told me i can't finance through my own bank, that i would have to finance through them and their banks only.

Currently we’re driving a 2001 Infiniti G20 with 116K miles and a 2002 Camry with 195K. They both are running strong and both have had their exhaust systems replaced other than the normal maintenance issues so we’re not in a rush to get new vehicles until the price drops to a reasonable level. We plan to buy either a Highlander or a Forerunner. We know we’ll be waiting a while 😂😂

What's up with CA (where I live)? By the way, Car Shield runs tons of ads on local over-the-air (OTA) channels, but apparently right now they are not allowed to do business in CA (I believe due to bad behavior).

A Toyota dealer told me that when I wanted to buy my car at the end of the lease I would get a better interest rate if I paid for the certified used car fee which was 2k. So he said I got the used certification for free since the interest rate is lower.

A VSC actually only covers manufacturer defect. Does not cover wear and tear.

I'm really confused about this. I thought the dealers connection to the car ended once they passed it off to the finance company? Like they get X financed amount sent to them by the bank, car sold, commission paid out, on to the next one. But I'm hearing about buy rates and chargebacks and all that and apparently that ISN'T the case? What gives what am I missing?

I believe (if I'm wrong, tell me) that vast majority of the time that if a buyer has great credit, debt-to-income ratio & income that NOTHING beneficial to the consumer can happen in the Finance office @ a dealership.

When I bought my used car almost 3 yrs ago i pd some down and put the bal on my credit card @9.9%. I pay as much or as little as I want each mo. Almost pd off.

Can these strategies be applied when buying a motorcycle?

To avoid F&I I go in and get a purchase agreement and take it to my bank (who I have already been pre-approved) and get a check then go back to the dealer and swap the check for the car. Easy peasy.

Does this marvelous information apply to used vehicles?

I want to. Uy a 2023 lexus lc500. How do I determine a fair price for this car ? Thank you so much.

I got to watch this video after the live stream. I enjoyed the subject matter immensely. Just this week I found out how important an extended warranty/service contract is. I own a 2015 Subaru Outback Limited 2.5i with about 26,800 miles on the odometer. Last week I went to drive home from a meeting and the "Brake" light was illuminated. Now I take immaculate care of my vehicle: brake system flushed every 2yrs, belts hoses replaced due to age, all fluids changed. I go the brake light to go out, but something did not feel right with the brake system. I made a service appt. at the dealer who I sincerely enjoy doing business with. The end result was found to be a broken wheel sensor and E brake cable on a rear wheel. The cost of the repair was almost $500, however my warranty program with Zurich Insurance enabled me to have no cost out of pocket. This repair was almost the cost of the program.

Thanks

The FNI manager is not scary, he/she is sleazy.

Do they have to run your credit first in order to get a contract drawn up?

You say walk out. That's all well and good but, I would make as formal complaint as I possibly could to the car company itself ! There are too many of these dealerships giving the car company's a bad name !

I am not sure YAA has ever discussed this, but what are some tips when you are going to flat out pay for the car all at once? No financing involved, no trade in's involved, just - I have the money for the car i want, this makes things much much easier of a car buying process at the dealership. I plan on purchasing a 2022 Toyota GR86 Premium model, which comes out in December according to Toyota. I know what the MSRP is on the vehicle and i also know there will be some taxes and fees, which i don't know how much that part will be. But back to my initial question after knowing all i have said thus far, when paying in full, are there any questions i need to ask, anything i need to be careful of when i do in fact make the purchase with this method of car buying? Do they have have any secrets i won't be aware of?

The behavior a lot of dealerships are engaging in smacks of people who don't value repeat business. They're not interested in building a good relationship with the customer because they know they'll never see you again. I can only speculate as to why. Possibly they think that in 10, 15, 20 years when you buy another new car, they'll have moved on and sold the dealership to someone else. Or you'll buy a different brand. Or they see the handwriting on the wall for the entire franchised-dealer business model and they know they won't be around in 20 years.

Exactly what is Buy Rate!

I'm very curious. I agreed to a price and put down a deposit on a car in transit (I did ok but wish I had found this channel before to do better). The dealer said we would work out financing once the car is here in two weeks. Is that normal? Should we be concerned about them trying to sell the car to someone else and/or is this a tactic to have us get excited it's there and agree to more stuff in the finance office?

I gave my unlisted number to Ford service for my elderly fathers car and two weeks later I get a call for extended warranty for a car I don’t own. I told Ford off for selling my number and it was an emergency number use only.

You are great Kim. Thank you for teaching subscribers about F& I.

You are so right just say No

Hey is it a good idea to put money down when buying a new car?

When shopping know what vehicle you want, know what the price should be from auto trader or kelley blue book. Get pre approved from your bank or credit union. Test drive the vehicle, pull a car fax yourself and have it inspected if it is used. Talk about price. If you do not like deal walk away. Try not to buy extras in finance department.

Can a dealership refuse to service your vehicle?

Another way to think of VSCs - they don't normally cover consumables - brakes, tires, etc. Also, remember OEM brakes generally last a long time. I bought a maintenance plan on my '14 fusion, they threw in brakes in their estimate to show how much I would be saving. I'm 18k miles past my maintenance plan at this point, still running the original brakes, and anticipating another pass at the inspection station.

If something major goes wrong wouldn't the manufacturer cover it during a lease?

Time to apply some of the mortgage rules to dealers finance departments including state and federal licensing.

Question to you all. If I was really interested in buying a vehicle but before I make a final decision I want a independent mechanic to give it a look see and go through it at my cost. Would that be possible?

I am purchasing a 2023 Jeep Grand Cherokee L Limited. After looking at the order sheet at the MSRP and Invoice pricing the order website said color cost is $395 and the Invoice price says $420 price and I said the website says different. How do I find out what is legitimate?