It absolutely amazes me that it took Walmart and Target so long to realize that their stores are just massive warehouses in locations that Amazon wishes they could have.

As an Amazon Flex driver, i've had occasions where the time stamp on a package (we get delivery by time on all packages) was ridiculous, where GPS said it would take me 20 minutes to get to the stop but the time stamp said I had to be there in 10 minutes or the package would be considered late. I would then get an email from amazon saying that, in effect, i need to do a better job at delivering packages on time. That creates a dangerous situation for drivers.

If you live in an apartment please don’t select the 4-8am delivery time. If we can’t access the lockers, we have to return to the warehouse. ALSO PLS PROVIDE A GATE CODE ❤

I honestly wish they'd have some better "slow" options. I don't need tube socks same day. No rush shipping is fine, but often shows up late because you become low priority. I don't mind waiting, but I do want it the day they say. Three day delivery would be fine for most of my stuff.

As a former Amazon driver, worked for a DSP, I kept getting more and more packages to the point where it would be physically impossible to deliver them if I took my “obligated” 30 minute break (it’s obligated but you’re also told to take it while driving or while delivering) like imagine being given 200 packages and without including the time it takes to: drive to address, find adequate parking, turn off the car, take off seatbelt, jump in back, search for package in a sea of 20 other packages in a big delivery bag, and then walk across yards (yes on grass, we all hate ppl that have signs to not step on grass, since it’s always the most direct route to your door) and walk back and get the car going again Let’s say ALL of that took 3 minutes, that’s 10 hours of the same thing without including a bathroom break or time to decompress or relax your joints (try jumping off a 2 step height 200 times, it’s killer on knees and ankles) or even eat in peace. People don’t realize that they don’t need more breaks, they need more workers, better pay to attract new workers and keep the ones they have, and strict limitations on how many deliveries they can do per day cause there’s no point of having an “obligated” hour long break (1 30 minute and 2 15 minutes) if the worker feels obligated to keep working through it in order to not fall behind and get written up 🤷🏻‍♂️

I used to work for Amazon and they constantly overworked employees. The promise of fast shipping came at the expense of our health as we had to sort several packages continuously throughout our standard 10 hour shift. A work union didn’t exist either at our facility and this made our working conditions harsh and dangerous. I’m in my 20s and for sure those medical benefits exist for a reason. On the daily older employees would wear braces, not for preventative measures but for recovery. It’s unfortunate that Amazon puts so much pressure on its employees as a direct result of attempting to increase its output for $$$.

In a couple of years Amazon will be able to use their AI technology to determine what I want to order, that I won’t like the product and will want to return it for a refund. So, they will simultaneously invoice and credit me, and send the product directly to the landfill.

I'm looking forward to the next episode about Target. In my experience, their 2-day shipping promise is always broken. It's more like 2 days handling + 2 days shipping.

Just amazed how these workers keep these packages moving, i appreciate all AMAZON workers thank y’all 😊

@wsj - Another key point not covered in this article: when I was choosing CPAP supplies sold by multiple vendors, I ended up choosing the items with a "SAME DAY DELIVERY" banner. It truly amazed me that I ended up getting the exact filters I needed within 5 hours (in San Diego). I'm saying that those availability banners on certain items help to drive more traffic to the local fulfillment centers.

Love Amazon shipping. Changed my whole way of shopping and buying. Very grateful, just hope they treat their employees better.

I do amazon flex and often times they send 2-3 drivers to the same house which is really inefficient. They could easily give one driver those 3 packages.

Amazon has only gotten slower for me in recent years. As a Prime member, what used to be delivered in 1-2 days will now be delivered in about a week.

Years ago I ordered a window AC unit for a friend and it showed up the next day for $2.99. Now if I want a pack of underwear it takes 2-3 days. I'm so close to giving up my Prime membership.

Thank you for these awesome productions 🙌🏼👏🏼

I try to buy local if I can, but I’ll always choose prime over a visit to a big box store

At least 1/2 of my same day delivery orders fail to get delivered on the same day, regardless of the countdown clock. I sort of understand if an order is delayed when I place the order "within the next 45 minutes". There is just no excuse for delayed orders when placed 6-8 hours before the cut-off time. Edited to add: These same day deliveries are aslo the ones with the worst packaging and significant damage.

shipping rates are too fast and people need to relax. you don’t need amazon prime. i don’t have prime and delivery is usually 3-4 days. still really really fast.

As a non-prime member, I'm pretty sure delivery times have increased in recent years at the expense of offering faster shipping for prime members.

Honestly I'd rather stick with 2 day delivery but get a more exact time my delivery comes to ensure its not stolen. Also I think Walmart and Target have a huge advantage cause a lot of people will go pick up their orders and it captures in additional sales when someone decides to maybe grab a gallon of milk or eggs, bread, and other perishables that people are always buying.

Years ago when we ordered a TV for Black Friday from Walmart, it took forever to pick up in store since "they didn't have enough people to unload the containers outside". Nowadays they just shipped my order the day after ordering, when I honestly expected it to take a week or more. I'll be patient if the item is cheaper than Amazon 😅

Never worked in Canada. There is absolutely no need to pay for a Prime here as the shipment will take as long as it needs, regardless of the promises. Our personal records was a 2.5 week delivery for a "next day Prime" shipment.

Amazon has been doing a poor job at moderating what they sell. I've gotten broken, used, or fake products from Amazon. They also do not carry a ton of name brands so I am now buying more stuff from eBay, Home Depot, Lowes, and occasionally Walmart. They need to encourage name brands to sell with them and get rid of most of the Chinese low quality knockoff brands.

Thanks for sharing!

I would love to hate Amazon but last Sunday I ordered an OTC medicine at 11am it and was delivered at 3. Why should I go out in the rain, look for parking, stand on line to pay more, maybe they don't have it, and they're closed Sunday.

I have amazon Prime and I can't even get 2 day shipping everything takes at least week

7:38 I'm happy to hear that they are also a fan of the FAST & FURIOUS just like me which I call the FAST FAMILY.

they need to do something about the waste generated from all that packaging. i order amazon products everyday and some of the packaging is incredibly wasteful

I've never used same-day when I see it offered, because it costs more and I don't need the item immediately. Next day or two-day isn't guaranteed. I would say I get 80% on time. The other 20% come from one day to up to a week late. One package I'm expecting today still says it's arriving by 10:00 pm today. I know it's not because the tracking says it arrived at an Amazon facility in Wilmington Ohio this morning, and I'm in California. 10:00 pm isn't happening. Maybe tomorrow. Last week I got notified a package was delivered but I didn't see it at my door. When I checked the website, the picture showing where the package was delivered wasn't my doorstep. I went searching around the neighborhood and found it at another house. That happens, but not often. As far as Amazon job satisfaction, I feel for all those warehouse workers standing all day doing repetitive work. Employee turnover must be huge. This video just interviews higher level supervisors and executives in their executive office clothing. It's the workers down in the trenches that I want to hear.

Wow....this is awesome🎉🎉🎉❤❤❤

I like that Amazon looks toward smart logistics, however how they treat people is horrific. Their use of speed over safety, use of contractors over direct hires, etc. I won’t lie and say I never shop Amazon, but I do my best to shop other companies when I can. I cancelled Prime several years ago. I know that by shopping a company that puts speed above everything else, what the cost is to human life. I’m willing to wait a few extra days for my shopping.

Fascinating. Specially if you think about the people developing the predictive models that allow to make the process more efficient. I guess this means it is a good time to be a Data Scientist

is this the guy picking my KY I need asap. thanks bro

Very interesting footage & reporting. I worry about the sorter/packer & the wage they earn for the work they do. Are the standards set my supervisor roles difficult to meet?

We had a text about this in prep for our A levels!

I’d love to know how much Amazon paid for this puff piece.

WSJ content is top notch lately

you should do a video on amazon biggest air site in the world, you'll be seeing a lot of stuff there but make sure you involve maintenance in it too and not just the operations side of it.

Having a job is a blessing and fun ..

Amazing

We have a fulfillment center here in Jacksonville and it’s pretty cool getting something the same day I ordered

"You don't know yet what the limits is." Now, ask this to the Warehouse employees at amazon. You will see tears first and then feel tears in your eyes later.

Fascinating! I wonder what the common items in my geographic region are?

Why are we such a consumerist society

I'm a Prime member and half the time I use same day delivery, it gets delayed 1 or 2 days. Why am I still subscribed if I in being lied to? 😑

It is absolutely crazy how fast amazon can ship. I live in a smaller city in Canada and to order an item on a Saturday late afternoon and have it delivered before I get out of bed on Sunday is crazy! It's crazy where the world is going and how fast we are getting there. A bit scary actually.

Loving Annie Zhao's graphics animations in this series!

Sometimes I get offered same day but I'm usually happy with the 2 day Prime shipping. I plan purchases most times so I can wait..

This is simply a reflection of why we need more parties entering the market (or our political environment). If the same monopolies sit in the market for too long, they simply won't seek ways to improve themselves or help their customers. And, at that time, they control how we live our lives regardless of the poor or boring conditions we are living in. These companies are insidiously playing "hey, this time, you push, I pull" tug-a-war games years after years. Look at our utility infrastructure, our technology, our McDonald's menu, etc. Please add more burgers.

I know,it will be like comparing oranges with apple,but this video made me appreciate an Indian startup called Blinkit, where i order grocery and other daily needs and i get my order at an average time of 8 minutes which is just crazy 😮

3: 20 What is 'dynamically happening'? That's just corporate speak for our Associates are working non-stop so you can have your stuff faster 🙂

Not sure if faster shipping is nearly as important of a problem to solve then many other.

But why? Like why is this speed so important. Like who said we need faster deliveries? Like who can't wait 54 minutes after ordering to get their packages? Delivery means there is a time to deliver things. Who asked for faster delivery?

Maybe it's just me but....I can wait for stuff. The human cost is really high for super fast shipping. If I want it NOW, usually I can go get it. Or wait a bit. It's okay.

3:50 no, it's to divert liabilities from Amazon to the worker, who often is considered self employed.

I don't mind paying the membership. Where I live is a senior facility, which has an intercom; intercom code is posted in the instructions. Only to rec'd a notification that I need to provide a gate code.......for the delivery. Maybe if the driver took the time to read the instructions he/she would gain entry into the building. Driver also leaves packages on the counter in the mailroom, which gives easy access to thieves to steal. Also, I check the box for all my packages to be delivered so there're few boxes and a one time delivery day. Only to rec'd package being delivered on each day of the week instead of all at once.

That's crazy!

This is great except many times it doesn’t get delivered the same day. I’ve had two packages this week alone not get delivered. They’ve gotten much much worse and I’ve been a member over 20 years! 😢

What we should worry about is the health of workers in this new program, the dysfunctional system that leads drivers to skip lunch and even bathroom breaks is sadly already in place and documented in the classical one. Amazon have a philosophy that the driver or the worker only is liable for the delay, so don’t expect me to believe that’s not where they’re going to put the most stress on in these same day deliveries.

Here i am in Australia happy if my Amazon order arrives in a week or two...

When Amazon just began, a professor of mine warned us to get our books on the site or fall behind. Now Amazon ships everything.

Amazon is lagging; after the pandemic, it's gone back up to a week or so. Prices at places such as Walmart are lower, and there is same-day delivery on many items I order.

Announcing in 2030: the push to deliver items BEFORE the customer even orders it.

Keep breaking records and the guys at the top will learn to expect it!!

I might be the odd one out, but I don't like it. I ordered 2 books yesterday, both were delivered today, but in 2 different shipments, that means 2x packaging, 2x handling and 2x transportation which all has an impact on cost and the environment. And yes, I am certain both came from the same location.

Why does my product start in a warehouse in the state I live in, then travel across the country, and then come back to my state to be delivered to my home?

False since 2018 the speed has stayed exactly the same . I ordered a package in 2018 and specifically ordered a package just because of this , and speed didn't change here in east texas

Amazon Same Day Delivery is insanely fast, but honestly, besides groceries, have you ever really need clothes, electronics or other stuffs to be delivered same day??? I feel it's just frustrated for Amazon staffs

Wow 😳

Is it something like same day delivery as ordered, or free.

I’ve ordered same day delivery and I’ve received the packaging but nothing inside! :(

Yes, I expect fast delivery from my prime membership. I don't always get it, however.

Unionize all of Amazon..✊✊

They should start recognising unions and stop knowingly selling knock-offs

Last time I ordered a CPU from Amazon it was delayed SEVEN DAYS on the day it was supposed to be delivered. Explain how Amazon didn't know that would happen? I also ordered a LG 42" OLED and got a Samsung 43" LCD.

Pray that the job doesn't create overwork like what's happening in South Korea atm 😮

Reading about this in the comments, she doesn't seem to be aware of the harsh working conditions that many people go through. Just by reading some comments here about people working for Amazon, you can easily get a grasp of how it is to work there and how poorly they are handling this "fast, faster, fastest" situation.

I ordered some black silicone and got it the next day but it was gray. I reported the issue and they said to keep it and the very next day I received another gray silicone instead of black. I seemed like there wasn’t any human eyes at work.

Yeah. They write you up if you don’t make rate (which changes without notice).

2-day shipping needs restrictions for ALL online shopping avenues, not just Amazon.

Amazons 2 day delivery promise is kind of a joke. Rarely happens these days.

surprised amazon didn’t start doing this like 5 years ago

They've never been slower in Los Angeles. Even with prime it takes 3 days minimum. No more same day or even two day delivery anymore.

Lately Amazon been late in buying something for next day delivery n been getting it late

Same Day and Overnight delivery is rush and expedited shipping and maybe that’s why the shipping fee gets more expensive

As an Ex Amazon Employee, I can easily say that the faster they want to go, the more fatigue every employee will feel. I really think the Government should step in and make some rules about this Same-day Delivery thing like if it's not essential, there is no need for same-day delivery. that's why more accidents happen on the road because Drivers are forced to drive fast and deliver quickly

Competition makes it best for the customers

I live 5 miles from a WalMart but instead of going there to get printer ink, I just ordered it on Amazon to be here tomorrow.

Watching Amazon's warehouse efficiency is kind of like watching cutting edge military technology. Simultaneously horrifying and amazing at the same time

The bathrooms in these facilities are spotlessly clean because they never get used.

This was fascinating! I have been an amazon customer from its beginning and I am constantly amazed by how quick and professional their shipping and delivery is. In all of the years I have been buying from Amazon, I have never had an issue with anything. A loyal customer ⭐️⭐️⭐️⭐️⭐️

I've worked at amazon and I don't know how this company hasn't been fined for how they treat their employees.

what about all the package waste, the amount of amazon packages I accumulated during the lockdowns was crazy, and now it's often cheaper and more convenient for me to order from amazon than go to the store, but therereally needs to be an alternative to all the packaging :/ i feel guilty now when i order because of this

07:07 that's doesn't look like they handle it with care...

1:38 That isn’t where Renton is. That’s more like Sumner or Bonney Lake.

I used to work in a warehouse exactly like this, 4 10s a week. It's so incredibly distopian and depressing, it actually sucked really hard and the food in the break rooms wasn't free. As I left they where installing what we called crying booths. It's not worth it.

With super low salarys?

They may be delivering them fast but a LOT of the time my order is smashed. I contact customer service over and over and nothing is rectified. I request a box over a plastic sack again and again. Really pisses me off to get smashed coconut milk, smashed cat food, dog food delivered with no packaging at all. And Amazon makes it really hard to report this. I'd shop in person but have a disability. We pay good money for Amazon Prime.

I dont need this in my life and im happy without it

I sympathise to everyone that works for Amazon that isn’t middle management or above..the individuals completely disrespected but vital to the company,