Thank you! That's why we made this video!

Sometimes if the bracket isn't snug against the vehicle it can cause this issue. Make sure the bracket is pushed as close to the vehicle as possible before tightening. Also make sure the door latch fully engages.

Thanks for the feedback! We've never heard of the bolt backing out and the lock falling of - that's a new one. Yes, you do have to remember to put the lock back on the brackets when you're ready to lock the door. We do offer some more advanced cargo van locks too. Take a look at this link: upfitsupply.com/product-category/safety-security/locks/door-lock-kits/