Internet of Customers - Heroku, Arduino and Salesforce.com for Customer Service
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In this new series we begin to explore how Salesforce.com technologies can allow the physical and digital worlds to interact to provide better experiences for customers. In this first example, we read an RFID card using an Arduino that then sends the information via HTTP to a Node.js application running in Heroku. The Node.js application communicates with Salesforce.com's REST API using the nforce wrapper. The resulting Case information from Salesforce.com is then sent to displays at the service center using web sockets via Socket.io.
@srinivasujulakanti1681 10 жыл бұрын
Great demonstration. Do we need Heroku in the picture or can we just use force.com rest API to get the information.
@JohnBrunswick 10 жыл бұрын
Thanks for the kind words Srinivasu. The Node app running Heroku is only used to here to potentially deal with a very high volume of inputs from the various sensors and use nforce to wrapper the REST API, taking care of OAuth. You can definitely use the force.com API directly as well.
@srinivasujulakanti1681 10 жыл бұрын
Thank you for the response. I will check out your code and ask you if I have any questions.
@JohnBrunswick 10 жыл бұрын
Srinivasu Julakanti One other quick note - the Heroku based app uses Node.js to update the custom dashboard in real time, so if you want to use something like that, it will need web socket capability. Cheers!
@srinivasujulakanti1681 10 жыл бұрын
got it. Thanks a lot !!!. Way to go John !!!.