Glad it was helpful! Thanks for the encouraging words as well.

The data point to measure airflow is called CFMs (cubic feet per minute). On average, window units and mini splits have around the same CFMs, meaning they can move air around pretty similarly. The real plus of ductless is that they are much more efficient and quieter.

9,000 BTU is the smallest unit that they have. Mr. Cool does have a 1 way ceiling cassette that is similar in design as the Mitsubishi MLZ-KP series. Feel free to call us at 866-399-0206 if you want to get all your questions answered about Mr. Cool.

You would have to read customer reviews in order to get any sense of documented reliability. Gauging support will always be subjective because expectations of service range. We share in this video the experience our customers have had with Mr. Cool. We don't sell products that have mediocre support because then we have to deal with the issues rather than the manufacturer. We are not making blanket statements but instead sharing our opinion on whether it's a good brand or not based on certain categories that we deem important. We think if you are just looking at reliability as a factor then there are better options out there (Mitsubishi): but that doesn't make Mr. Cool a bad brand. Values range so therefore the answer to this question does as well.

@@gotductlessusa So I totally get all that, but your video only covers subjective and qualitative measures - I'd like to see something more quantitative or concrete. Customer reviews are notoriously unreliable -- the 1% that are happy and the 1% that are not are the only ones that provide comments. Clearly "good" or "bad" is subjective, but I'm looking to make a buy decision, I need something more than an overview. Do Mr. Cool products last as long as the competition? Does the OEM have a good track record for warranty support? The internet is full of questionable information in that regard - I simply cannot find any credible information that says they are "as reliable" and "as supported" as competitors. As a professional with intimate knowledge of the product and experience with break/fix issues, I feel like you could have been more specific about your direct, real-world experience. Just a suggestion for the next video.