THE FURNITURE COMPANY THAT SCAMMED THOUSANDS?!

Рет қаралды 61,837

Жыл бұрын

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www.kitv.com/news/local/oahu-furniture-company-faces-hundreds-of-customer-complaints-over-shipping-issues-delays/article_a83f6c5c-e797-11ec-bcbc-37fb05831081.html
Hello Angels,
In today's video, we are talking about valyou furniture! Thank you all so much for watching and don't forget to subscribe.
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Пікірлер: 278

@IsabellaLanter Жыл бұрын

SHOP DOSSIER FRAGRANCES: GO TO dossier.co/discount/IsabellaLanter10 and use code "isabellalanter10" for 10% off

@mothermakeup7481 Жыл бұрын

Were u not allowed to mention to name brand perfume yours were inspired by?

@NiaNiaFoFia Жыл бұрын

The fact that they allowed that person to order knowing they didn't deliver to Chicago was all I needed to hear

@PattyCrain 6 ай бұрын

That was a turn off. I'm just glad I didn't have any negative experience. I'm in the east coast and only waited a month for my order.

@JustinHicksss 6 ай бұрын

I'm from Springfield, IL and was able to order from them. It took more than a month for me to receive it.

@brialeah7351 2 ай бұрын

WOW

@Hufflebear Ай бұрын

A local Internet provider let my dad order a modem from them , they actually use our property for their pole... Then when we went to activate service said they were over dedicated in our area and couldn't set it up ..but wouldn't take the modem back.

@MS-wh7ec Жыл бұрын

Insane this brand responded on Twitter like this was “tea” and not an actual legal issue 😭😭

@mamalu836 Жыл бұрын

It's so easy for companies to treat dissatisfied customers as such bc there are so many Karen's making false claims. It really sucks for those people out there with legitimate issues. Now companies should be doing their due diligence but it definitely gives scam companies all the more reason to blame their shortcomings on innocent consumers.

@MS-wh7ec Жыл бұрын

@@mamalu836 yeah you’re right actually - I didn’t think about how Karen culture has made it so companies “clap back” at customers - not necessarily a bad thing in all cases but in this one it’s crazy unprofessional!

@technicolormind Жыл бұрын

I ordered a couch 6 months into the pandemic at a local furniture store. The sales woman was very clear that it would be at least 6 months because of delays. I paid for half the couch upfront and then waited. It took 8 months but I got the notification of shipment, paid for the second half of the couch, and now it's been in my living room ever since. I'm shocked that companies are still using the excuse of the pandemic just to be scamy.

@Mtwiley93 Жыл бұрын

Right. Every single furniture store I went to when I bought my house told me before I even looked at anything that it would take a while to arrive. I ended up buying second hand since we didn’t want to wait and I really appreciated their transparency

@Hopeguz3 Жыл бұрын

@@Mtwiley93 If these companies realize honestly is the best policy then all is well.

@averyswitchcraft838 Жыл бұрын

Tbh the pandemic is still causing supply issues on and off (less so now cases aren't really being monitored but yeah) tho this doesn't seem to be the case here it isn't ALWAYS scammy bs

@LovelySelenaa Жыл бұрын

I sell office furniture and the furniture industry is still trying to catch up from the pandemic. Supply is low and the demand is high.

@marekdg Жыл бұрын

That’s pretty normal like it has been for ages. Furniture stores only have show items and since a lot of furniture can be customised (different legs under the coach, this fabric or less or more stiffness.) Therefor it’s just impossible and a lot of work to have everything in stock. So it will be made when ordered. And to make those furniture workshops be more efficient they will produce in badges. So let’s say they wait till they sell 100 tables. then woodworkers can make everything in one go. And then it gets shipped to you. So it really makes a difference if you’re number 1 of the 99 in de line haha 🤓

@katesclabassi3857 Жыл бұрын

I got bookshelves from Target. One of the boxes was the last of the shelf they had and it was damaged. They called me, told me before shipping in case I didn't want it, and gave me a partial refund. All during the pandemic. It's not that hard to be decent.

@linda33528 8 ай бұрын

That’s because target is like a 100 billion dollar company. Not give valyou any excuses but you can’t expect all businesses to be like target and Amazon

@PattyCrain 6 ай бұрын

Valyou furniture is tiny fish compared to Target though. Luckily, I didn't experience any delays when I ordered my sofa from them.

@whoviandax8053 Жыл бұрын

Please remember that the BBB is NOT the government. You need to contact your state’s consumer protection department, usually within the office of the state attorney general.

@filmschoolgrad Жыл бұрын

This company is ALL OVER HAWAII. And many, many furniture companies do NOT ship or sell in Hawaii. There are extremely limited options for buying furniture on the island, which is why you found so many references to Oahu. Many people here can’t just shop from Wayfair, Pottery Barn, etc, etc. Thank you shedding light on this!!

@skullfullofbooks7398 Жыл бұрын

It'd be worth it for her to go seek small claims or check out what her small claims is in her state. Reaching out to lawyer or legal aid help to get an idea how to file and where to file. "Our system can't refund you," yeah okay see what a judge thinks about that.

@thenightshadehollow Жыл бұрын

Man that girl who told them to give her money back with absolute badassery and grace... mad respect!!

@MarjaMariachi Жыл бұрын

"sHe wAnTEd a CLout CoUcH!!1" JFC, who replies publicly to customer complaints that way!? How do they think that's a good idea? The entire company needs to be fired (allegedly.)

@S-R-H Жыл бұрын

This is in the U.S. These people need to file suit. It's a pain in the ass, but it is a clear-cut case. If the company cannot provide proof of a refund, that's the case.

@mot13ymotley55 Жыл бұрын

Delay delivery long enough so its not the banks problem when a peep wants their money back🤔

@S-R-H Жыл бұрын

Contract law is pretty basic. If you do not get exactly what you ordered, it is a breach of contract. If it is something small, the company may be able to pay the difference between what you paid for and what you received. However, if it is a material breach, like the fvcking couch never arrives, the company must refund the entire purchase price, and perhaps more if you were out costs for not having what you paid for. Some states allow you to seek reimbursement of legal fees, but it depends on the state.

@mushethecowboycook9353 Жыл бұрын

I use to be in the furniture industry, and this probably coming from China (by the container) and since they get what they get, valyou just passes along whatever they get.

@reba738 Жыл бұрын

Yep, that couch is not worth $2000, it's I'll fitting, there's gaps between cushions etc They never switched the fabric, they switched the furniture. They probably never had it to begin with, or have 1 in store as a showroom piece, or they photographed good quality furniture and are selling fake, cheaply made replicas It's a scam!

@mrsprincekyu80 Жыл бұрын

@@reba738 I got the orginal couch two years ago from them. The box and all the tags said it was made in Italy. This was before they changed the fabric, so I think the new version is probably a cheaply made replacement.

@corrievincent334 Жыл бұрын

This is exactly why you don’t buy “viral” crap off TikTok or Instagram from some no name company.

@JustinHicksss 6 ай бұрын

Ironically, I made an order after seeing their ad on Instagram. Good thing I got my sofa after just 4 weeks.

@patstephenson93 6 ай бұрын

Funny thing is I ordered from one of their posts on tiktok. Had to wait a little longer but my sofa did show up lol

@LaLa-xf7ku Жыл бұрын

How is this not completely illegal? You pay them for an exact couch. They have it in a warehouse but won't release it for delivery? I would be showing up with my receipt. ( how far was the warehouse?) Then they lie, gaslight, mock and blame her in written forms that she can prove and tell her she won't get a refund unless she pays shipping for a couch she doesn't have? This is insane! She paid for an imaginary couch! How can they keep her money?

@Mycozymnbooks Жыл бұрын

Okay so former CS rep from a larger furniture company here. This is so gross. I would've been fired SOOO fast if I spoke to customers like this. These customers have so much cut and dry proof, I have no clue how they're getting away with this. A note for people dealing with this company: don't threaten legal action, just do it, and they'll find out when getting served. When I was working, the moment we found out they were lawyering up, we weren't allowed to talk to the customer any longer.

@tahliel Жыл бұрын

I bought a couch (not from Valyue!) that broke during the pandemic lockdowns. The company was so incredibly helpful in assisting us in choosing a replacement when it wasn't possible to go in-store and see it in person. They sent the removalists to pick up the broken couch, deliver and set up the new one, and take away all the wrappings. AT NO COST. Good customer service when something goes wrong isn't hard, unless you're scamming people from the get go.

@vulpixies3272 Жыл бұрын

Valyou sounds like one of those random ass Amazon brands

@lux.illuminaughty Жыл бұрын

Those random ass Amazon brands have names like Hpplrdxxns though, 👿

@moremiaj4786 Жыл бұрын

It sounds like a rip off of Value city furniture...... Which is a legitimate furniture company that has been in exisence for years. You might also know them as VCF.

@amberobrien_702 Жыл бұрын

I need someone who's ACTUALLY gotten a packages from this company to see to the address of the place it shipped from & see who the hell is scamming everyone! The law HAS GOT TO get involved! This company is making millions off of innocent people's hardworking money and literally either giving them nothing or shitty product, thats gotta be illegal, right?! There's gotta be a way to track it back to the person doing it?

@user-lp2nz7vq6b Жыл бұрын

No, it's not illegal to provide a shitty product. It's on the consumer to be smart about what they buy... like, don't spend thousands on furniture you haven't even seen or felt in person.

@Mtwiley93 Жыл бұрын

@@user-lp2nz7vq6bit is illegal to advertise one thing and send out a different product tho. If you buy something that is cotton and advertised as being cotton and you get it and it’s not cotton that is illegal

@FranNyan Жыл бұрын

The shipping label isn't going to have "real" information if it's a scam. You'd have better luck looking up the registration information of the business (and seeing if they're yet another one that has their IRL location be some po box somewhere...)

@theBestElliephant Жыл бұрын

@@user-lp2nz7vq6b It is absolutely illegal to not provide the product you sold someone, or to provide a product that is not what you sold someone, especially if there's a significant discrepancy in the value. Pretty sure you can take them to court and make them pay the difference in value at a minimum. Also, if you have any furniture delivered, you run the risk of the company swapping what you ordered out for cheap junk, regardless of whether you went and "saw" and "felt" it in person.

@mammajamma4397 Жыл бұрын

@@user-lp2nz7vq6b lots of people drop thousands on furniture sight unseen, especially when it's custom. I know that's not the case here, just saying not to buy furniture without seeing it isn't a case closed kind of thing.

@chelscara Жыл бұрын

Not a furniture company, but I signed up for a free noom trial a long time ago when it was first taking off, and totally forgot to cancel. After the money for the first month went through i panicked, emailed them to please cancel but don't worry about a refund because it was my bad not theirs. They refunded me anyway. Like damn, I was so grateful and even though I don't use them, I'm glad they seem to have grown with no serious controversies coming up. That's how companies should act.

@paigeconnelly4244 Жыл бұрын

Honestly, this sounds like one of those "entrepreneurs" who thinks drops shipping is a real business strategy. My theory is that they only order the inventory AFTER you pay them because they don't have the liquidity to have a warehouse of stock. And they are 1) ordering from a cheap factory in China which is why the items take so long to ship, and 2) they don't appear to be the same items on the website because they use the images from the manufacturer which (if you've ordered from Chinese companies like Shien, Alibaba, or Wish you'll already know this) show materials that aren't actually used. I don't believe the company is keeping the money out of spite - i believe they don't HAVE the money to refund because they already used the money you paid with to buy the couch from China in the first place which is why they're delaying until they make enough money to refund you. They're not a big brained scammer, they're a smooth brained idiot who really thought drop shipping furniture would work in a legit business and it's crashing and burning.

@patstephenson93 6 ай бұрын

Interesting insight. I don't know if they made changes but I recently ordered from them without seeing the negative comments and I was surprised that it only took 3 weeks for me to receive my couch.

@Hopeguz3 Жыл бұрын

Sounds like a class action lawsuit a brewing.

@jackielou68 Жыл бұрын

Just wanted to drop a comment that we got most of our furniture from Bob's Discount Furniture (we're US East Coast, but they might be nation wide) and it's all really good quality and the prices were great too. I highly recommend them, plus you have the option to go to the store and actually see what they'll be delivering to you.

@MidnightAndLuna Жыл бұрын

I live in PA and gotten furniture from there too. Never any issues with the furniture itself.

@Listening_Books12345 4 ай бұрын

Yeah, I got a couch from them a couple years ago in Wisconsin and it's great! The first delivery team couldn't actually get the couch into my apartment (I lived in a remodeled old house that was busted up to make apartments, so it had weird angles and such) so a second team came out at no extra charge and they were very dedicated and got it in my place without ruining the couch. Very cool group, decent company.

@kiterafrey Жыл бұрын

I work as an editor in class action. The majority of companies get a slap on the wrist. When you make a couple billion but only pay out a couple million, it is a slap on the wrist. We have no 3 strike rules so I often see companies be sued like clockwork every few years so identical issues. Car companies being the biggest culprits.

@Listening_Books12345 4 ай бұрын

This shit infuriates me, I was an adult when I realized these lawsuits literally do nothing and a big part of my belief in the 'system' died that day 😢

@kiterafrey 4 ай бұрын

@@Listening_Books12345 The most they do is help people impacted who keep their documents for everything in at least a cloud. For closed classes at least, like for car or hippa or data breach we can usually get you back exactly what you lost fiscally if you document everything. For open classes you're lucky to get $30.

@chronicallyhere Жыл бұрын

I almost ordered that couch like MULTIPLE times and my gut just wouldn't let me. I'm SO happy that I didn't drop 2k on a scam!

@morganwentworth2041 Жыл бұрын

My bf got a really nice sectional from BJs (similar to Costco). They had it in store and he took it home same day, for less than 1k

@GrannyLinn Жыл бұрын

I’ve gotten a lot of good furniture from Sam’s Club too.

@Ivoryhawk Жыл бұрын

As someone who works in trucking/transportation/logistics…the issue isn’t supply chain on our end. Shippers/distribution centers are having a hard time with staffing because the pandemic showed everyone how valuable a work life balance is, they don’t pay hardly anything to their workers and they need an excuse to blame everything but their own practices.

@steph678 Ай бұрын

No the pandemic showed us we weren't getting paid fairly

@JulieAVL Жыл бұрын

Thank you for alerting your viewers to this horrible company. THIS IS NOT LEGAL ADVICE: the poor customers who didn’t get what they ordered or in the bs “we won’t refund/ and you didn’t get your couch” should hire an attorney an sue for breach of contract. This isn’t a complex case and they should be able to get a low cost attorney. Alternatively, they can probably use chatgpt and have it draft a claim/ document you would then just file in court and pay the filing fee.

@anonymeg1859 Жыл бұрын

Here faster than the collapse of an MLM! You’re my fav I love you

@IsabellaLanter Жыл бұрын

lmfaooo I love you this comment is hilarious

@user-lp2nz7vq6b Жыл бұрын

I am so confused by this... I would understand buying from a virtually unknown company if they had amazing prices, but these prices are not significantly lower than the thousands of other companies that are actually reputable and have good reviews. Why are people buying from this company? No one deserves to be scammed, but at what point do we need to hold customers accountable for being silly? The many, many bad reviews are up for everyone to see yet people are still buying from them. It just doesn't make sense. Either way, hopefully they get shut down because it's obvious they are bad at what they do and downright dishonest. It almost sounds like they're a drop shipping company buying furniture from China and then trying to ship it to customers in the US, but then when there's a shipping issue they can't get it resolved because they don't control the warehouse or shipping logistics. A mess.

@7Brielle7 Жыл бұрын

I totally agree. Customers have a responsibility to research the company they’re buying from. Especially if you’re spending thousands of dollars. From one glance this company looks bogus to me. Why not go to a reputable and well known furniture store if you’re spending that much money?!?

@Listening_Books12345 4 ай бұрын

Yeah this is kinda fair. If I'm spending anywhere close to $100 on a single item I want to know the odds are in my favor that it isn't trash, to say nothing of spending thousands.

@MyChannel773 Жыл бұрын

Ok listen. I’ve worked in a furniture store since before the pandemic and have seen first hand how bad the supply chain issues are. That’s a valid reason for slow delivery, but you have to be UPFRONT with customers about it. And if for whatever reason the shipment is canceled, you refund that shit!!

@GlassShark86 Жыл бұрын

Part of my job is purchasing for the company I work for. There genuinely are still some supply chain issues. HOWEVER! Reputable vendors are extremely up front about what's actually in stock and what their estimated lead times are. I personally would never purchase something that is backordered but it is so unprofessional to sell people items that the company knows is out of stock and they have no idea when they can have those items shipped out. WOW!

@christinak1759 Жыл бұрын

Just need to put this out there... I have a down feather sectional couch for like 8 years now and I DO NOT RECOMMEND. the feathers go thru the fabric sometimes and scratch the crap out of you. once the couch is broken in and becomes a little misshapen from sitting laying etc it's incredibly hard to fluff it back to its original shape bc its not JUST feathers there's also foam. The only saving grave is you can take the fabric off to wash it in a regular washing machine but what a pain to get all the stuff back in!

@Rachel-art-and-design Жыл бұрын

Interior designer here who worked at a furniture/design store. When you order furniture it can take a while if you special order something. Usually that means choosing a fabric that they offer and finishing. You order and they make it. This is totally sus to me. If you can pay 2k for a sofa go to a design/furniture store and order one. Or use an interior designer. This is what we are here for. I hope these ladies get their money back.

@lauralockhartpsychotherapist Жыл бұрын

Thank you, I was eyeballing a Valyou couch because it comes up when you search ergonomic couch. I live with fibromyalgia and cannot sit on any old couch so I did research on best couch for fibro and this brand kept coming up even in review articles for best couch for back support. I am glad I saw this at the right time. Thanks!

@pamelatichenor9573 Жыл бұрын

This reminds me of dealing with Eivan Photography after my June 2019 wedding. They’re a national wedding photography company. They threaten lawsuits if you make ANY negative reviews about them. They replaced my photographer last minute and the replacement they sent was horrendously unprofessional. I tried to deal with it after the fact and they basically sent me a canvas photo to make us shut up. I didn’t have the time or funds to pursue it further. I completely forgot about this experience 😅 but the way the customer service for Valyou spike gave me flashbacks

@ahairston92 Жыл бұрын

For these prices people should have just bought a couch from Crate & Barrel or Pottery Barn 🥴

@PinkAgaricus Жыл бұрын

Or if you have a membership from Costco, buy it from there, when I go there and my feet get tired I sit on the test/display couches and they are actually pretty good. We don't have those stores in Hawaii. I guess the equivalent would be HomeWorld or CSWo if people where I live want to more selectively choose furniture that matches their home's aesthetic.

@QueenOfKings0402 Жыл бұрын

Exactly

@medici__ Жыл бұрын

Crate and barrel have some beauuutiful furniture pieces

@ayannahendricks6266 Жыл бұрын

Actually 2,000 is cheap for a sectional these days.. I don’t think you can get a similar size product from c&b.

@ahairston92 Жыл бұрын

@@ayannahendricks6266 I rather pay a little more to go with a reliable company.

@amaamzat9913 Жыл бұрын

I ordered from them exactly a year ago. It was in stock when I ordered it and stayed in stock for a while later. I was then notified after the weekend that they were out of stock but will be shipped the following Friday. Next thing I know the shipped date was moved to April 28 then May 30. I found their reputation online and immediately started the refund process but they gave me the run around for 2 months. The same call your bank stick. In that time I just went to Ashely’s and ended up buying a couch double the price because I was so pissed. Because they took so long to give me my refund my credit card had a large balance and my score DIPPED. I’m only just now kind of recovering from it. Just so pissed all over again.

@lindseyox1304 Жыл бұрын

Wow, this video came at a great time!! I recently moved to Hawaii and I have been seeing advertisements for those company all over the place. I haven't looked at it yet, but I am looking for furniture and have been considering going to their website. I'm glad for everybody else's reviews and for your videos

@whitleywilburn2999 Жыл бұрын

Ok I ordered a couch from here after an interior designer I respected was sponsored by them and they were soooooo delayed to the point that I had no idea if I’d get my couch. I did receive it but after 1 year it looked terrible. The whole thing was you could throw the covers in washer/dryer. Because we have a shepherd who likes to cuddle we thought this was a great option. What they don’t tell you is that the velcro on the bottom that attaches the cover gets tangled into the couch cover and eats away at the material. Looks so ratty now and we just cover the whole thing with blankets because it looks so horrible. I hate the concept of throwing away a giant sofa after such a short time though so I just suffer through it

@whattwowhat Жыл бұрын

Sorry you went through that. Scammers delay so customers can't get their money back via banks. When a company takes way too long to deliver, better to request a refund and go to your bank before that deadline expires.

@manaiaisaia5050 Жыл бұрын

It sucks that Valyou is a scam bc I thought the name was pretty smart marketing

@jaleesaharewood622 Жыл бұрын

The fact that so many people are struggling financially and have to save for months to make big purchases, like furniture, and companies like this are out here ripping people off and stealing their money is absolutely DISGUSTING. I hope they have to pay up big time with in that lawsuit, and that more people start pursuing legal action against them as well. And the racism and microaggressions against that woman who called them out on social media is UNHINGED. The hottest places in hell are being reserved right now for the people running this company lol

@lpronovost84 Жыл бұрын

Thank you Isabella. It's so important to be aware of the new scams. It infuriates me the way that poor woman was treated by that company.

@Kimberpls Жыл бұрын

I can only imagine how many lives you've touched and minds you've changed with your informative videos. Thanks for doing this, and thank you for being you. :)

@Hopeguz3 Жыл бұрын

Not this company having the audacity though.

@nicholefontaine9299 Жыл бұрын

I'm a bit old fashioned I have to get my big furniture from an actual store. I like the sales people that you can call if something isn't right. I have to see it and touch it in person.

@soysaucekitty Жыл бұрын

Yeah they'll probably go "under", and just come back as a new name.

@Xvliettte 9 ай бұрын

I think they might be Mario Capasa 😥

@DANIxDANGER Жыл бұрын

i almost bought my couch from them and just went to Living Spaces instead. So glad I did.

@eringallego3571 8 ай бұрын

I have one of their couches and after months and months of my shipping date being pushed back I finally got my couch. Then 8 months later all of the zippers have ripped, and the “feathers” inside are all torn apart. My couch won’t zip up and is so lumpy. I paid $2400 total. Their warranty doesn’t cover anything at all! Their customer service is horrible, text is the only way to contact them. They have sooo many lawsuits and the BBB has flagged them for stealing!

@sassystuff1020 Жыл бұрын

In the UK we have something called Trading Standards which you can report companies to if they have misold you/ if their product doesn't live up to means. I've mainly heard of this used for physical purchases so not sure about online ones too!

@moustik31 Жыл бұрын

The US have the Better Business Bureau. Content creators have been encouraging victims of mlms to leave a review and I think, it might be the thing to do for the victims of Valyou as well.

@Lizzypoohxo Жыл бұрын

"but go off sis"! Wow! That's so unprofessional!! Was that on social media??

@MLGaebel Жыл бұрын

While this company is blatantly scamming people and should absolutely be shut down, those saying "The pandemic isn't an excuse anymore." massively underestimate just how badly the pandemic screwed up the retail industry as a whole. There are supply shortages across the board. Orders that use to take a few weeks were taking 5+ months. On top of that, the ports are so backed up and short staffed that sometimes containers would be sent away to another port, but we couldn't get them until they had room to send it back to the original port. This could sometimes add another month or two on the original timeline given. So please, if the company is actually trying to be up front about the delays, don't give them an attitude because covid is mentioned.

@CJ-sj5iw Жыл бұрын

Getting notifications for your videos always makes my day better. Thank you for bringing awareness to these kinds of scams

@mariaboamah7135 Жыл бұрын

We had a pretty bad experience with them too. They sent two chases instead of sectional and a chase. Thankfully they took it back, but the dealings with refund were the same! Horrible!!!!!! I don’t even know if we ever got our money back

@blowurn0se Жыл бұрын

Every country has consumer laws. You pay for your product, you get the product. You pay and don’t get the product? That’s a legal issue.

@bonniedowning7507 Жыл бұрын

Honestly I feel like she’d have a better standing asking for a refund period, not for delivery of the product she doesn’t have AND a full refund.

@thebigkapowski Жыл бұрын

I was thinking the same thing. Why would they deliver the couch AND give you all of your money? You just get a couch for free? It doesn't work like that.

@angrybidoof847 Жыл бұрын

Probably because they are refusing to give her her couch to begin with

@gracecutrona576 Жыл бұрын

So glad to see this video, I’ve been planning on buying a couch from them for awhile but was waiting to save up a little bit!!!

@SeekingMagick Жыл бұрын

I had a terrible experience with Cerebral…. My BBB compliant is there. I did get it resolved. Kirby scammed my in laws who had dementia right before they passed too.

@MonaLyssa33 Жыл бұрын

I bought a new couch from Wayfair that arrived damaged. I contacted them, sent pictures of the damage and got a full refund. They said that I wouldn't have to send the couch back either. I got a $1000 couch for free that albeit is damaged (the base got crushed), but it has structurally been holding up for 2+ years. Customer service isn't that hard if the requests are reasonable.

@DrCoxHugeNews Жыл бұрын

Valyou the Wish of furniture companies 😂

@KaMiMatthews Жыл бұрын

I bought from Valyou the "cloud" two years ago, I had a horrible experience once I got it. The deliverer refused to carrier it up to my house, instead left it in the street. Once open, it was black marks all over it and I had to PAY to send it back for a exchange. Similar to the second tiktok video I guess they changed their material becuase it's absolute crap. I bought it because they claimed it was pet friendly. The slightest friction will fray it and it attracts so much dirt, it honestly looks 10 years old. I unfortunately want to pay for a new couch elsewhere.

@TaylorX3 Жыл бұрын

I got my couch from Rooms To Go and I waited 2 to 3 months but I had a deliver date and only had to pay the delivery fee before it was delivered. I ordered a left facing chaise which is apparently the right arm chaise(dumb) but they swapped it out with no hassle or problem.

@kaw8473 Жыл бұрын

I've worked for a company that did similar, shady things. They would take orders for product they didn't have on hand, hold payments for 6 months + and then we would cancel an order when, inevitably, the customer called in passed off that the order was taking too long. Bad business all the way to the bank. The company's accounts payable would literally ignore phone calls from angry vendors who were looking for invoices to be paid.

@jazbrehaut Жыл бұрын

My friend ordered from this brand & waited 9months to get her couch. When it finally came it was in multiple pieces & not all of them were even there & they were all different colors. Lol it was a f*king nightmare. Then they told her to PURCHASE sofa covers to match all pieces! Lol. Then refused to give her a refund because she was “9months in…” like A F-ING JOKE!!!!

@linzertorte4003 Жыл бұрын

Their latest IG post only has spam comments saying stuff like “DM’d you, check messages for collab” , send reel for promotion, etc…. One warning message from a regular person.

@stongerwithplants Жыл бұрын

Damn I almost ordered from them! Thankfully I was able to go into the store and see the material was not what I wanted and they salesperson said it was going to take at least 4 months. Dodged a bullet

@MajaLindArntzberg Жыл бұрын

the irony behind the fact that you didnt properly disclose that it was a ad, ''you just wanted to pop in'' and tell us about dossier

@wrenlake8330 Жыл бұрын

I actually ordered a small sofa from valyou in September 2021 that arrived early and has been great. But with that said, I’m in the interior design industry and completely understood the risk I was taking, because this is by no means a “luxury” brand, it’s cheap furniture and I wouldn’t expect a large sectional to be well made, reviews are your best friend for companies like this. For the current situations my guess is that the company started growing faster than they could handle and even though a piece may be in stock when it was ordered, it might not be by the time that order is processed and they then have to try and produce more items quickly which would explain items showing up late with different fabrics, etc. But theres no excuse not to disclose any of that information or not offer refunds. Customer service looks like it was outsourced to people who have just as much information as we do and is not being regulated. It makes me sad to see seemingly more accessible furniture companies act like this

@notgabs Жыл бұрын

ugh that’s like so terrible what the heck😩 there is nothing more predatory than companies that sell sh*t products that aren’t what they’re supposed to be/made cheap, and costing people thousands of dollars. like refund the people!! that’s so bad

@Kokomi_is_my_main Жыл бұрын

Somehow I immediately thought about Mattress Firm when I saw the title 😅 The dossier fragrance bottle looks so cute! I’ll be checking them out.

@court7513 Жыл бұрын

I completely understand peoples frustration and agree fully that this company is unprofessional and misleading; but… how are people dropping $2k+ on something so massive without ever seeing it in person, checking reviews and/or trying it themselves? 😳 My anxiety could never.

@Aster_Risk Жыл бұрын

That's unfortunately what has happened with shopping with the popularity of the internet.

@pris1378 Жыл бұрын

reminds me of my sofa disaster of 2020. ordered sofa in a brick and mortar store in december 2019. was supposed to arrive february 2020. well, they did deliver a sofa. it was even the correct model. only i had ordered it in a dark gray smooth fabric. so it would fit with my orange, red, and yellow colour scheme. the sofa they brought? HOT PINK PLUSH. so back it went to the warehouse. another attempt in may. got the 'we tried to deliver, but you weren't home' thing. in may 2020, middle of lock down in germany. second attempt a week later. still no sofa. after several rounds of fighting my way through phone systems i found out: store didn't even have the sofa, supplier had been closed since march, so no timeline of when they would actually build the sofa, and i got the deposit back. in the end i ordered a sofa from ikea, which i got within three days. perfectly good sofa. to this day i get mail from the other store begging me to buy furniture from them. i tried. honestly. i tried really really hard to buy a sofa from them. but after that? i'll only buy what i can carry out the same day from them.

@savpear Жыл бұрын

“Pandemic related issues” but seemingly NO other furniture companies are experiencing the same issues and if they are they simply are not selling that product AT ALL. I’m sorry but we can not keep blaming things on the pandemic that is no longer active

@BewareTheLilyOfTheValley Жыл бұрын

Lots of furniture places are still affected, but the good ones are being very honest about delays right from the start and give full refunds.

@lavoiejulie Жыл бұрын

I would love if you could be "on it" about if MLM's white label? I just thought about this and now I'm obsessed, but can't seem to find the info. Thanks so much for your channel!

@MS-wh7ec Жыл бұрын

I’m pretty sure It turned our that Young Living get their extracts for the oils from the exact same place as a lot of other companies - despite the whole seed to seal claim. That’s the only example I can think of but I have noooo doubt the makeup MLMs must be white labelling!!

@lavoiejulie Жыл бұрын

@@MS-wh7ec Right??? These companies CAN'T make ALLLLL these products. I have questions about the making of the products... maybe we can't find out?

@erinfindsen4953 Жыл бұрын

At least one of the nail polish MLMs is exactly the same product you can buy at Walmart

@lavoiejulie Жыл бұрын

@@erinfindsen4953 Yessss! This is the info I want! lol

@coolbeansnyc Жыл бұрын

I don’t mean to kick these people while they’re down, because they are victims of a scam, but this is why you don’t buy furniture solely off of TikTok recommendations. They could have spent the same amount of money on a quality piece of furniture from a reputable company like Pottery Barn. When you spend this kind of money on a large piece of furniture it’s a huge deal and the buyer must beware.

@gladiatorinsweats Жыл бұрын

I wish I could scream this from the mountaintops. Having worked on many a dispute case for a bank, it amazed me how many people were getting scammed like this and it seems like people believe a bank can cover all your mistakes. Unfortunately this isn’t the case.

@MistressoftheIceMoon Жыл бұрын

If I'm buying a seven thousand dollar couch it had better be able to assemble itself and is completely indestructible. It would have to survive a nuclear apocalypse.

@NikkiKonstantinov Жыл бұрын

I’m guessing they take that long to send you the couch so that by the time the couch gets to you and you’re dissatisfied if you cannot get a refund from your bank wow that is so disgusting

@dfromtheblock1537 Күн бұрын

I actually bought a couch from them 2 years ago and love it. Yes, it took long at the time BUT, I wouldn’t change a thing. Hear me loud and clear, I LOVE my Mario Capasa couch! 🗣️

@BriaJones Жыл бұрын

Thank you for making this vid!!

@nicoles140 Жыл бұрын

I know it is sometimes hard to find the trendy couch you want locally, but if at all possible I highly recommend doing that instead of these online only stores. Too often people have complaints of taking forever or not matching the description. I looked for months and found a couch locally at a company that literally let me switch out the couch I purchased to another one for free because I didn’t end up liking it in the space. Its hard to trust a lot of these websites :(

@RealTerahNichole Жыл бұрын

The only way to resolve this is to contact the FCC. I’ve never had an issue as soon as I file a claim with FCC and let the company know. I’ve always received 100% refunds and AMAZINGLY delightfully sweet customer service. It’s like the police for retailers. 😂 If Verizon is scamming you … give it a try. I promise. 😂

@verynormalgf Жыл бұрын

I've worked in furniture for the past few years and one of the retailers I worked for had wait times like this, and required customers to pay in full upfront. however, we informed customers at the time of purchase of the estimated ship date, and would send notifications anytime a product was delayed further. a customer could cancel their order with no penalty as long as the furniture hadn't left the warehouse on the west coast yet (most of the stuff we were ordering had to come from overseas first, so as long as it hadn't moved from the local warehouse to our store there was no restocking fee) and get a full refund. lots of people were frustrated, and I get that - but there IS truth to the delays in production and inventory and supply chain since covid and they are still going on in 2023. that's not the fault of the retailer or employees. but valyou is very very obviously not handling this the way they should.

@Lizzypoohxo Жыл бұрын

There's very few things I'll buy online. Never would I buy a high priced item online unless there's a store front within an hour or a drive and this is the exact reason why.

@angelaa7445 Жыл бұрын

i love ur videos, they are so informative and interesting :D

@victoriab7628 6 ай бұрын

I can't imagine spending that kind of money on a random internet brand/company. There are way too many great furniture brands and sellers that cost less and have a long history of respecting their customers.

@erinfindsen4953 Жыл бұрын

I love it when I find out about new scams from you :)

@oceanmelody3783 Жыл бұрын

ngl all my furniture is from the thrift store 😅

@zoeoneeva6397 Жыл бұрын

Good for you!

@DrScoobyStrange Жыл бұрын

Yay something to watch during dinner 😁🤣

@wateryoupaintingmichelle4122 Жыл бұрын

Same!

@jesse1092 Жыл бұрын

love you and your videos bestie 💗💗💗

@IsabellaLanter Жыл бұрын

I love you thank you for being here angel

@Sunandskyhawaii Жыл бұрын

I was listening to this in the background of doing work and then I heard the word Oahu (where I live) which made me pay closer attention - I had actually heard of people locally suggesting this place to get furniture from because we have limited options.. now I will be sure to stay clear!

@jaliyahabroad Жыл бұрын

Wow, THANK YOU for making this video I’ve been saving a couch on their website for when im able to afford it lol but I cannot deal with these problems. So grateful

@FranNyan Жыл бұрын

Scammers bank on people feeling so ashamed of being scammed that they don't protest. Do not give the scammers that satisfaction. The shame should be on the scammers for still claiming pandemic problems without any of the efforts or transparency that everywhere else has figured out. Pretty sure this place is just glorified drop shipping and swapped to a cheaper knock off of the original knock off they were selling.

@Melissamms Жыл бұрын

We bought an enormous sectional from a bargain outlet during the height of the pandemic. It took 4-5 months to arrive and was exactly what we ordered. Every time we called they informed us about ETA and were responsive. We probably called twice to ask and they blamed supply chain and OFFERED a refund if it was taking to long, but we were happy to wait and understood. Sad that a "luxury" brand can't even do the bare minimum.

@lux.illuminaughty Жыл бұрын

Before you even got to the sponsor I was looking at the background and said "are those ALL Dossier bottles?" Made the screen s little bigger and decided "yep, that's Dossier. 6...7bottles it looks like..." nice

@mammajamma4397 Жыл бұрын

I knew it!!! I always research every online retailer I think about buying from before I do, and everything I came across gave me scam vibes. Sorry for these folks, but glad to know I was right.

@KayGee_yt Жыл бұрын

From the issues I would guess that they company doesn't produce their own furniture. They're a wholesaler with a distribution company (couch on website) that fell through for whatever reason so they ordered the closest thing they could find (couch people have been getting) and it took forever to ship, probably from China. The company is probably also run by a SMALL team - hints why complaints and social media are collaborating

@SN-qd9qw Жыл бұрын

3 words. Better. Business. Bureau. Lodge every complaint.

@lisarosehill6858 Жыл бұрын

Get your lawyers involved asap, paying for something and not receiving it is a breach of contract and you are very much entitled to get a refund. Do whatever it takes to get your money back NOW because this company will go into administration very soon and then its too late for you to get your money back. The UK has seen something similar after the furniture company Made stopped shipping furniture, wasn't refunding people and then very quickly went bankrupt.