Jared Spool keynotes at Delight 2013, sharing concepts from the Kano Model to design delightful customer experiences.
Пікірлер: 8
@biggiesimals40463 жыл бұрын
Awesome content! The ending really helped wrap things up
@boobaka638 жыл бұрын
It was a good Ux narrative experience :) thx !
@pathummadubashana90548 жыл бұрын
Clear & Good UX Model !!!
@denvirkeligeagi7 жыл бұрын
Very interesting talk! Around 23:29 Jared talks about Danish words. The street names on the map are clearly not Danish. Probably Swedish - I guess the map is of a part of Stockholm - the capital of Sweden, you know... ;)
@EricScheid6 жыл бұрын
Correct, that's the Gustaf Vasa kyrka in Stockholm, which is the capital of Sweden.
@tuffkins2010 жыл бұрын
Video becomes blurry after initial few moments
@aklem0017 жыл бұрын
Kahneman and Tversky have disproven Kano's theories. See "Intransitivity of preferences", "The Causes of Preference Reversal", "Context-dependent preferences"....or just get Kahneman's "Thinking, Fast and Slow"