ISO 9001 2015 Clause 5 I Leadership I Quality Policy I Roles, Responsibilities and Authorities. Role of top management is very critical in establishing and implementing of Quality management system. For a stringent and smooth working of quality management system, engagement and commitment of top management plays an important role. Every organization shall have documented Quality policy and must be communicated to all stakeholders. Every organization shall need to define roles, responsibilities and authority throughout the organization.
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