IT: Common IT Helpdesk Issues

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Kevtech IT Support

Kevtech IT Support

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Пікірлер: 39
@mike5363
@mike5363 Жыл бұрын
What an accurate video, especially the new hires section 😂 Thanks for sharing this Kev!
@christophercahall3092
@christophercahall3092 Жыл бұрын
cool ,told a school last week on how I realized looking through log files hard drive failed and replaced it ,that got some positive vibes back
@jaimcgee4566
@jaimcgee4566 Жыл бұрын
New hires !!! Mis spelling of the name is another problem. 😂😂
@TheAbhorrent1
@TheAbhorrent1 Жыл бұрын
Bro the worst feeling. It's It's actually Asheleigh not Ashley Then you gotta go to HR be like wtf you spelled it Ashley
@KevtechITSupport
@KevtechITSupport Жыл бұрын
so true.
@jacobelmer521
@jacobelmer521 11 ай бұрын
Great videos Kev. Im trying to get a job in IT right now and I'm studying for my comptia A+ at the moment. I feel confident that I'll do good once i get my feet wet but I'm still nervous. Thanks for making this great content!
@hmajor023
@hmajor023 Жыл бұрын
This video was right on time. Thanks
@Spaceguy
@Spaceguy 4 ай бұрын
Just started at an MSP last week this video is spot on. Thanks Kev.
@suhaybmaxamed602
@suhaybmaxamed602 Жыл бұрын
Excellent thanks man
@xozeintk8093
@xozeintk8093 Жыл бұрын
Nice Tips Kev!
@jaimcgee4566
@jaimcgee4566 Жыл бұрын
Awesome !! Tips !!!
@MrRaynier06
@MrRaynier06 8 ай бұрын
Started my IT support last Monday. Everything you said in this video is accurate and most programs you mentioned are also used at my company. You’re great! Thanks !
@KevtechITSupport
@KevtechITSupport 8 ай бұрын
Nice work.
@Smokey_IT
@Smokey_IT Жыл бұрын
Right on point!
@Jamesninja99
@Jamesninja99 Жыл бұрын
Big ups Kev, most of this applies to my day to day now, if you've got any hot tips on shrinking VM profile sizes that'd be swaggy. Hope you have a good rest of your weekend bud!
@KevtechITSupport
@KevtechITSupport Жыл бұрын
come by discord and ask for help.
@ccxfrank109
@ccxfrank109 8 ай бұрын
I'm about to start my internship next week. What I'm worried about is getting asked to help with things I have never heard of before. Whether it be an app or a program. Hopefully my internship will cover the most common stuff. I don't want to be asking for help all the time. I'm assuming you have to do a lot of research when you are new in a company.
@stevensitsupport
@stevensitsupport Жыл бұрын
Computer\HKEY_CURRENT_USER\Network Tip if you try to access it remotely on a user's machine just make sure you enable remote access to the registry on that user's pc. You can do this using Powershell if you have Domain Admin rights. this is the cmdlet script you can run to enable the remote Registry service. YOU MUST HAVE DOMAIN ADMIN RIGHTS TO THIS SUPPLIED BY YOUR COMPANY. If not it won't on a remote user's pc. You must use the invoke command to do this on a user remote PC from your seat remotely. Like below. invoke-command -CN then Name of the PC -- then in curly braces the cmdlets I provided for each below { Set-Service -Name RemoteRegistry - StartupType Automatic } Have fun and keep learning. 1st -- Set-Service -Name RemoteRegistry - StartupType Automatic - This is to change it from Disabled to Automatic 2nd -- Start-Service -Name RemoteRegistry - To start the service! 3rd -- Get-Service -Name RemoteRegistry - This is to see the status of the service after the change is made. 4th -- Stop-Service -Name RemoteRegistry -- to put it back the way it was or a reboot will flip it back to the disabled state. I hope this helps enjoy.
@maryannoah8036
@maryannoah8036 Жыл бұрын
Hi Kevtech, thank you so much for sharing all these amazing videos. I have been watching your videos for the last few months. They have helped me get a job in IT help Desk, however I am really really scared, I don’t know what to expect. All I can think of is what if I get fired? what if I can’t do the job properly? I will be on six-month probation, and all I can think of is that what if they let me go after my probation period is over. Any tips on how to get over this fears.
@KevtechITSupport
@KevtechITSupport Жыл бұрын
There supposed to train you so it should be fine.
@Destroymaster100
@Destroymaster100 5 ай бұрын
if they let you go, then you have 6 months of experience now, and just move onto another helpdesk job.
@joshgloballlc3500
@joshgloballlc3500 Жыл бұрын
Good Job Kev, this is exactly what i do in my day to day now, CAN YOU DO A VIDEO THINGS HELPDESK DO NOT DO?
@KevtechITSupport
@KevtechITSupport Жыл бұрын
I can't because there different levels of helpdesk. Sometimes in helpdesk, you may do system admin stuff or network admin stuff.
@TheAntarcticaProject
@TheAntarcticaProject Жыл бұрын
🔥🔥
@Cl8tn0822
@Cl8tn0822 5 ай бұрын
So it sounds like HR has a Toby character on The Office for good reason
@KevtechITSupport
@KevtechITSupport 5 ай бұрын
Lol
@locumania
@locumania Жыл бұрын
Thanks for the advice! Do you have a gaming channel? I also like all the Counter Strike games!
@KevtechITSupport
@KevtechITSupport Жыл бұрын
I don't have a gaming channel lol
@drewjifilm
@drewjifilm Жыл бұрын
Printers..cant forget about printers XD
@KevtechITSupport
@KevtechITSupport Жыл бұрын
Lol
@brunolua
@brunolua 3 ай бұрын
I just came across your video, do you train Jiu jitsu? I notice an image on you sweater
@KevtechITSupport
@KevtechITSupport 3 ай бұрын
I used too
@computerlifesupport
@computerlifesupport Жыл бұрын
tbh an 'it' helpdesk is normally to deal with one specific software and the issues that users face when using said software. Some of what you have just stated is in the realm of system administration.
@KevtechITSupport
@KevtechITSupport Жыл бұрын
Some helpdesk roles have system admin responsibility. Really depends on the company. Training over 1,000 student. Everyone has different level of access and may seemed to do more beyond regular helpdesk.
@jaimcgee4566
@jaimcgee4566 Жыл бұрын
Where in the registry is that ? To find the path of network share
@KevtechITSupport
@KevtechITSupport Жыл бұрын
This one support.carbonite.com/articles/Server-Windows-Files-and-Folders-Located-on-a-Mapped-Drive-Become-Unselected#:~:text=Enter%20regedit%20in%20the%20search,corresponds%20to%20your%20network%20drive.
@stevensitsupport
@stevensitsupport Жыл бұрын
Computer\HKEY_CURRENT_USER\Network Tip if you try to access it remotely on a user's machine just make sure you enable remote access to the registry on that user's pc. You can do this using Powershell if you have Domain Admin rights. this is the cmdlet script you can run to enable the remote Registry service. YOU MUST HAVE DOMAIN ADMIN RIGHTS TO THIS SUPPLIED BY YOUR COMPANY. If not it won't on a remote user's pc. You must use the invoke command to do this on a user remote PC from your seat remotely. Like below. invoke-command -CN then Name of the PC -- then in curly braces the cmdlets I provided for each below { Set-Service -Name RemoteRegistry - StartupType Automatic } Have fun and keep learning. 1st -- Set-Service -Name RemoteRegistry - StartupType Automatic - This is to change it from Disabled to Automatic 2nd -- Start-Service -Name RemoteRegistry - To start the service! 3rd -- Get-Service -Name RemoteRegistry - This is to see the status of the service after the change is made. 4th -- Stop-Service -Name RemoteRegistry -- to put it back the way it was or a reboot will flip it back to the disabled state. I hope this helps enjoy.
@latinhawkey
@latinhawkey Жыл бұрын
Outlook is the devil!!!
@KevtechITSupport
@KevtechITSupport Жыл бұрын
Agree
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